I've used secret spa a few times for massages and had really enjoyable experiences. This was my first time having reflexology at home. I'm housebound so having the service available in my own home is... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’ve been using Karolina R from Secret Spa since 2021, and I honestly wouldn’t go anywhere else. She is incredible. Karolina is always on time, comes fully prepared with an amazing range of colour... See more
Company replied
Sukhmani was wonderful! She put me at ease, then throughout the treatment she kept checking in & making sure pressure was okay. I’ve had many massages & this was one of the best, usually after a... See more
Company replied
I booked a spray tan through a secret spa to help me fit bridesmaid prep into my hectic work schedule and I'm so glad I did! My therapist was brilliant, professional, put me at ease and made spot on r... See more
Company replied
Company details
Written by the company
Beauty at your fingertips... mobile beauty, massage & spa treatments delivered to your home, office or hotel. Our expert mobile beauty therapists come to your door anywhere in London.
Secret Spa | Luxury Mobile Beauty
Written by the company
- Call us from 9am - 9pm
- We pride ourselves on how we look after you and your beauty regime. Our Secret Spa team are available every day from 9am - 9pm to ensure everything runs smoothly. We move heaven and earth to make sure we keep our customers happy.
- Book any time...
- You can book on our easy-to-use app or website at any time. Book for the same day, or organise up to a month in advance. You can book appointments for any time from 7am - 10pm, meaning we can fit around your working schedule. We always do our absolute best to accommodate all appointment requests.
- Request your favourites
- We know it's easy to build up a relationship with your beauty therapist and our app makes it easy to book your favourites. You can mark therapists from previous appointments as your favourites and when you make your next booking, you can send your request directly to them. If they are not available, you can then extend to the rest of our elite professionals.
Free Cancellation
We know plans change...
We offer free cancellation if you cancel over 24 hours in advance of your appointment. If you cancel within 24 hours but we are able rearrange your appointment there will be no charge.
Contact info
The Handbag Factory, 3 Loughborough Street, SE11 5RB, London, United Kingdom
- 02070960506
- bookings@secretspa.co.uk
- secretspa.co.uk
4.6
Excellent
4K reviews
Replied to 94% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very disappointing, uneven spray tan
Very disappointing spray tan! The end result is uneven and there are very obvious areas on my body that were completely missed with the spray gun, like the sides of my arms and legs where I’m left with white streaks. I’ve had better results doing my own fake tan application at home, which is what I’ll be sticking to doing from now on. My beauty therapist was incredibly friendly and made me feel at ease, so it’s a shame to have this bad result. I feel she should’ve taken her time to throughly check if she had done an even application or needed to address some areas. Instead, it felt rushed and she clearly didn’t check the application well enough before proceeding to dry the spray with warm air.
There are a couple of dark patches where the tan stuck to medical adhesive from dressings that I thought I had exfoliated off but evidently some of it still remained. I fully accept this is not as a result of Olga’s technique and I would like to make it clear that I am NOT complaining about these specific dark patches. My dissatisfaction lies with the very uneven application by Olga with the spray gun, whereby there are parts of my body with no tan at all. Additionally, we discussed a light-medium colour and it has come out way darker than that. As a person with fair skin, it looks extremely unnatural. I’m forced to scrub the tan off immediately, which is a complete waste of money.
2 May 2026
Unprompted review
Reply from Secret Spa
Hi Christina,
Thank you so much for taking the time to share your feedback. We’re delighted to hear you found the service convenient and that you were happy with your manicure.
We look forward to welcoming you back again soon.
Warm regards,
Mollie
Great reflexology!
I've used secret spa a few times for massages and had really enjoyable experiences. This was my first time having reflexology at home. I'm housebound so having the service available in my own home is such a blessing. Keely was personable and professional, the reflexology was great and I felt the benefits that evening and the days that followed. I was so pleased that I booked again with her the following week. I'd definitely recommend Secret Spa and Keely!
14 April 2026
Unprompted review
Reply from Secret Spa
Dear Andrea,
Thank you so much for taking the time to share such lovely feedback. We’re delighted to hear you’ve enjoyed your experiences with Secret Spa and that your first reflexology treatment at home was such a positive one.
We really appreciate your recommendation and look forward to welcoming you back again soon.
Warm regards,
Mollie
Reliably great therapists
I have a regular therapist who is reliably amazing but if she isn’t available I know I can trust any of the therapists I choose to do a great job.
28 March 2026
Unprompted review
Reply from Secret Spa
Dear Trish
Thank you so much for your lovely feedback. We’re delighted to hear you’ve had such a consistent experience with our therapists.
We really appreciate your trust in us and look forward to welcoming you back again soon.
Warm regards,
Mollie
Reply from Secret Spa
Dear Bobbie
Thank you so much for your kind review. We’re really pleased to hear you’ve found the service reliable.
We look forward to welcoming you back again soon.
Warm regards,
Mollie
Amazing experience super easy to book
Amazing experience super easy to book. Easy to communicate with the stylist via the message filter, very easy to use app and offers a great range of treatments to have in your own home definitely would yse again!
20 March 2026
Unprompted review
Reply from Secret Spa
Dear Emily,
Thank you so much for your lovely review. We’re delighted to hear you had such a great experience and found the booking process and communication with your stylist so easy.
It’s wonderful to know the app and range of treatments worked well for you at home. We truly appreciate your feedback and look forward to welcoming you back again soon.
Warm regards,
Mollie
What a treat to have an at home…
What a treat to have an at home massage. Much needed with london marathon coming up.
17 March 2026
Unprompted review
Reply from Secret Spa
Dear Nicola
Thank you so much for taking the time to leave us such a lovely review. We’re delighted to hear you enjoyed your at-home massage, especially with the London Marathon coming up.
Wishing you the very best of luck, and we look forward to welcoming you back again soon.
Best wishes,
Mollie
5 Stars for Secret Spa
I have been a client of Meera G’s for almost 3 years now. She is kind and professional. Secret Spa has made it easy for me to continue beauty services during pregnancy and having two children, all while staying in the comfort and convenience of my own home.
16 March 2026
Unprompted review
Reply from Secret Spa
Dear Miss K
Thank you so much for your kind review. We’re delighted to hear you’ve been enjoying your treatments with Meera over the past few years and that the service has been a helpful and convenient option during such an important time.
We truly appreciate your continued support and look forward to welcoming you back again soon.
Warm regards,
Mollie
Get Bryony booked up girlies you won’t regret it ❤️
Bryony was absolutely amazing at doing my hair and make up for an awards ceremony I had to attend in London. I live in Scotland and did not know where to go in London to get all glammed up for the awards ceremony then I came across Secret Spa. I looked through the Therapists and chose Bryony and wow I was not disappointed. My hair and make up was beyond what I expected and I looked and felt a million dollars. Bryony is so talented and was always checking with me at each stage if I liked what she was doing and far exceeded my expectations. Bryony was so friendly and instantly put me at ease. So if your wanting all glammed up get Bryony booked up girlies you will not regret it ❤️
12 March 2026
Unprompted review
Reply from Secret Spa
Dear Diane,`
Thank you so much for sharing your experience with Secret Spa. We’re delighted to hear that Bryony’s expertise helped make your awards ceremony even more special and that you felt so happy and confident with your hair and make-up.
We look forward to welcoming you back again soon.
Warm regards,
Mollie
Amazing services
Amazing services! So convenient having such top quality specialists coming to your home! Highly recommend!
12 March 2026
Unprompted review
Reply from Secret Spa
Hi Carla,
Thank you so much for your lovely review. We're so pleased to hear you enjoyed the experience - having specialists come directly to your home is exactly what Secret Spa is all about.
We really appreciate the recommendation and hope you book again soon!
Best wishes,
Mollie
Made a booking they didn't show
Made a booking they didn't show. No communication from them (at all), and only offered a refund once I complained. Nothing proactive.
15 February 2026
Unprompted review
Reply from Secret Spa
Dear Brendan,
I’m really sorry to hear about your experience. I completely understand how frustrating this must have been.
This clearly wasn’t the experience we want any client to have. While the booking was refunded, you absolutely should have been contacted proactively rather than needing to follow up with us yourself, and I’m very sorry that this wasn’t handled better.
We take reliability very seriously and feedback like this is reviewed internally so we can improve how situations like this are managed.
If you would be open to giving us another try in the future, we’d be very happy to personally assist with arranging a booking to ensure everything runs smoothly.
Best wishes,
Mollie
So convenient and a selection of great therapists!
I’ve been using secret spa since my daughter was born - massages, manicures and pedicures, hairstyling for events. All the therapists I’ve used are professional, friendly and efficient.
Being able to have it in the comfort of my home with a little one running around is super convenient.
The booking system is easy to use and I love being able to note my favourite therapists for ease of booking with them again.
Highly recommend!
5 March 2026
Unprompted review
Reply from Secret Spa
Dear Krupa,
Thank you so much for taking the time to share such a lovely review. We’re delighted to hear that Secret Spa has been a convenient solution for you since your daughter was born and that you’ve enjoyed a range of treatments with our therapists.
We truly appreciate your recommendation and look forward to welcoming you back again soon.
Warm regards,
Mollie
Great service
Love using Secret Spa to treat friends and family. Such a great variety of services and love that you can personalise your needs/wants. There’s something for everyone! Highly recommend :D
29 November 2025
Reply from Secret Spa
Dear Nadia
Thank you so much for your lovely review. We’re delighted to hear you enjoy using Secret Spa to treat your friends and family. It’s wonderful to know the variety of services and the ability to tailor each booking makes it feel that bit more special.
We really appreciate your recommendation and look forward to welcoming you back again soon.
Warm regards,
Mollie
I love secret spa
I love secret spa ! I’ve been using it for 7 years across massages, facials & nail treatments. It’s always been great and so convenient with flexibly timings.
23 February 2026
Unprompted review
Reply from Secret Spa
Hi Chloe,
Thank you so much for your lovely words and for being with us for seven years. That truly means a lot. We’re so pleased to hear you’ve enjoyed your massages, facials and nail treatments over the years, and that the flexibility has made it easy to fit around your schedule.
We’re incredibly grateful for your continued support and look forward to many more treatments with you.
Warm regards,
Mollie
Treatments with Karolina R are always…
Treatments with Karolina R are always fabulous - she is so skilled and takes excellent care of me.
21 January 2026
Unprompted review
Reply from Secret Spa
Dear TW,
Thank you so much for your lovely feedback. We’re delighted to hear that your treatments with Karolina are always such a positive experience and that you feel well looked after.
You may also add her to the list of favourited professionals so you can continue booking with her directly.
We look forward to welcoming you back again soon.
Warm regards,
Mollie
Great service from the team as always
Great service from the team as always, it’s very simple and easy to navigate your way around the website
The team are very professional if you ever need any support. I love using this service 100% reliable and safe
4 February 2026
Unprompted review
Reply from Secret Spa
Dear Sonya
Thank you so much for your continued support. It’s wonderful to hear that you find the website easy to use and that the team has been there for you whenever you’ve needed assistance.
We’re so pleased you love using Secret Spa and we look forward to welcoming you back again soon.
Warm wishes,
Mollie
Fantastic massage in the comfort of my own home at an affordable price
Using Secret Spa for a deep tissue massage in my home was a great experience. Not only do you have the masseuse come to your home which is very convenient, but I was also very impressed with the prices, which were not as expensive as I had imagined they would be. I was also concerned about safety, but was pleased to see that all of the masseuses at Secret Spa were DBS checked for peace of mind. My massage was a very good deep tissue massage - painful in a good way, as a good deep tissue massage should be. My masseuse had also trained as a physiotherapist and I think that further informed her practice. I have had problems with my back for a long time and she successfully dealt with this in just one session. Fantastic! I will certainly be booking again.
7 February 2026
Unprompted review
Reply from Secret Spa
Dear Victoria,
Thank you for such a thoughtful review. We’re so pleased to hear that your deep tissue massage was such a positive experience and that having the treatment at home made it all the more convenient.
We truly appreciate you taking the time to share this and look forward to welcoming you back for another treatment soon.
Warm wishes,
Mollie
Secret Spa is such a brilliant concept
Secret Spa is such a brilliant concept. It’s so handy for a busy working Mum. I’ve been using them for spray tans for years and would highly recommend. Quick, super convenient & great beauticians.
5 February 2026
Unprompted review
Reply from Secret Spa
Dear Ms Cullen,
Thank you so much for your kind words. We’re delighted to hear how well Secret Spa fits around your busy schedule and that it’s been such a handy solution over the years.
It’s wonderful to know you’ve continued to enjoy your spray tans and found the service quick and convenient.
We truly appreciate your recommendation and look forward to welcoming you back again soon.
Warm wishes,
Mollie
Another brilliant cut and blowdry by…
Another brilliant cut and blowdry by the Lovely David. Easy to book, punctual and quality styling. Thankyou
5 February 2026
Unprompted review
Reply from Secret Spa
Dear Emma,
Thank you for your lovely feedback. We’re so pleased to hear you had another great cut and blow dry with David and that the booking process felt smooth and convenient.
We look forward to welcoming you back again soon.
Warm wishes,
Paula
Brilliant treatments and great…
Brilliant treatments and great professionals. David L does fabulous blow dries and Wanda is the absolute best for waxing and facials. Highly recommend.
5 February 2026
Unprompted review
Reply from Secret Spa
Dear Camilla
Thank you for such a lovely review. We’re so pleased to hear you’ve been enjoying your treatments with us and that David’s blow dries and Wanda’s waxing and facials have stood out for you.
We’re grateful for your continued support and look forward to welcoming you back again soon.
Warm wishes,
Mollie
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.