Little City Treat Reviews 317

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 132 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, kindness, and talent, highlighting their ability to make clients feel comfortable and beautiful. The service provided is frequently described as excellent, with many appreciating the convenience of at-home appointments and the high quality of the results, from hair and makeup to massages and waxing. The booking process and overall user experience are also noted as seamless and straightforward. However, some customers mentioned isolated issues, such as difficulty with payment or communication when a stylist couldn't gain access. There were also a few instances where the service didn't fully meet expectations, such as a massage not being as deep tissue as requested or an appointment feeling rushed.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the professionalism, kindness,... See more

Service

Clients share positive opinions on service. Many reviewers praise the professionalism, efficiency, and talent... See more

User experience

Reviewers highlight positive aspects of user experience. Customers consistently report a seamless and... See more

Booking process

Users describe positive interactions with the booking process. Many customers found the booking to be very... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers highlighted that their hair and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mareli was so amazing and so kind. From the minute she set foot in the door she had a personality that made me feel so comfortable and beautiful. She really valued communication and open feedback to a... See more

Rated 5 out of 5 stars

This is totally out of our comfort zone… My sister-in-law and I had our hair blow dried, at our hotel, I booked a bespoke long hair style and I felt beautiful for my son’s wedding. Sarah our stylist w... See more

Rated 5 out of 5 stars

Huge shoutout to Marley, my incredible hair & makeup stylist in Edinburgh! ✨ Coming from Singapore for a wedding, I was a little nervous booking someone overseas — but Marley absolutely nailed the lo... See more

Rated 5 out of 5 stars

I found Little City Treat via google and was very impressed by the ease of navigating their website. I initially made a H&MU (from Australia) a week ago but I realised I had made the appointment too... See more


Company details

  1. Beauty Salon
  2. Massage Therapist
  3. Mobile Hairdresser
  4. Waxing Hair Removal Service

Written by the company

Little City Treat provides hairdressing, beauty salon and spa treatments in the comfort of your own home, hotel or Airbnb. A simple and convenient alternative to the Spa or Beauty Salon aimed at busy people for whom time is precious. Find and book highly experienced beauty therapists, hairdressers and massage therapists online, last-minute or up to five weeks in advance. Little City Treat also provides workplace beauty and massage services to business' looking to improve staff well-being. Mobile beauty and massage services are available throughout Edinburgh and Newcastle upon Tyne. Let us do the running around, you can just relax and wait for your services to be delivered.


Contact info

4.8

Excellent

TrustScore 5 out of 5

317 reviews

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Replied to 100% of negative reviews

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How this company uses Trustpilot

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Rated 5 out of 5 stars

Mareli was so amazing and so kind

Mareli was so amazing and so kind. From the minute she set foot in the door she had a personality that made me feel so comfortable and beautiful. She really valued communication and open feedback to anything I wanted to change during our appointment, and nailed the inspo photos I showed. I was a little nervous that I couldn’t contact her until the morning of when she got my information, but that is a site preference I hope the update.

15 April 2026
Rated 5 out of 5 stars

Marley was wonderful

Marley was wonderful. She was lovely and her work was amazing. Thank you, Marley! Booking was very easy and communication was great.

22 April 2026
Rated 5 out of 5 stars

Good impression

My first and only impression is a good one. I liked the stylist that came to my home to cut my hair, I liked her even more when she cleared all the mess after cutting my hair. I will go back there for my next haircut.

13 April 2026
Rated 5 out of 5 stars

Haircut

My experience was good as Sandra did a good job on my haircut, and we were able to talk away to each other, she is a very friendly person, she even hoovered up afterwards, being disabled that was a great help 👍

11 April 2026
Rated 1 out of 5 stars

Terrible service

This is the worst customer service I have ever experienced, this is not a professional service. Beware of giving your bank details when booking,

25 March 2026
Unprompted review
Little City Treat logo

Reply from Little City Treat

Hi, thank you for your feedback. While we can't see your full name here, the experience you described sounds familiar to a recent interaction.

To clarify around taking bank details, if we are unable to continue to fulfill a special request like an out of catchment booking where we needed to obtain an additional travel charge payment for, we then proactively request your bank details for the sole purpose of processing a manual BACS refund, as our secure payment system does not store that sensitive data.

We apologise if a high volume of messages were needed to help you coordinate and make a booking for a special request that you felt was not suitably replied to or supported and felt like the worst customer service, our goal is to be helpful with timely responses at all times.

Rated 5 out of 5 stars

Brilliant service.

Helpful, efficient and professional.

Our artists Marley and Savelin were excellent. They came on time to our hotel and my sister and I really enjoyed the experience.

The whole process was seamless.

7 March 2026
Rated 3 out of 5 stars

My mother felt it was rushed…

My mother felt it was rushed appointment. Very polite no ussyes otherwise.

3 March 2026
Little City Treat logo

Reply from Little City Treat

Thank you for taking the time to share your feedback. I trust you liked the final result of your haircut, but i'm sorry to hear it felt rushed, i can assure you this is very unusual for us to hear. I will share that information with your chosen stylist to help ensure a more consistently relaxed service whilst also keeping to the booking time frame stated. We hope to welcome you back for a more enjoyable experience next time.

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