Sebastiancruzcouture Reviews 

122
TrustScore 3 out of 5

2.9

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Rated 3 out of 5 stars

I've been following this brand for a long time and always check out their new collections. I've always liked their suits, so my girlfriend surprised me with one for our civil wedding. It honestly made... See more

Company replied

Rated 4 out of 5 stars

I've ordered from them a few times now and every experience has been great. This time I got the Performance Collection jacket and joggers, and I really love them. They're super comfortable, lightweigh... See more

Company replied

Rated 3 out of 5 stars

I received my suit yesterday, and everything arrived in perfect condition. A big thank you to Tom for helping me choose the right fit and adjusting the sleeve length exactly as requested.The quality,... See more

Company replied

Rated 1 out of 5 stars

Every time I've tried to purchase from this company it has been a massive disappointment. Whether it's getting my measurements completely wrong and then refusing to accept a return, whether it's tak... See more

Company replied

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2.9

Average

TrustScore 3 out of 5

122 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 62% of negative reviews

Typically takes over 1 month to reply

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2.9

All reviews

(122)

28 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Really Happy with My Order.

I've ordered from them a few times now and every experience has been great. This time I got the Performance Collection jacket and joggers, and I really love them. They're super comfortable, lightweight, and perfect for everyday wear. I'm genuinely very happy with this purchase, it's easily one of my favourites so far.

2 July 2026
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Reply from Sebastiancruzcouture

So happy to hear John! Loved that you love the new performance collection. Welcome to our bold family!

Rated 3 out of 5 stars

Made Our Wedding Even More Special

I've been following this brand for a long time and always check out their new collections. I've always liked their suits, so my girlfriend surprised me with one for our civil wedding. It honestly made the day even more special. The suit fit really well, looked great, and I felt amazing wearing it. I'll definitely be ordering again.

7 July 2026
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Reply from Sebastiancruzcouture

Thanks Hugo for the review. I appreciate it. Let us know what we can do to earn the 5 stars! We look forward to building more amazing looks for you.

Rated 4 out of 5 stars

Everything Arrived Perfectly

I requested fast shipping because I was worried it might not arrive on time. I had to pay a bit extra for it, but honestly it was worth it. I just didn’t want the stress of finding a suit at the last minute. You guys did a really great job. Thank you so much!

18 June 2026
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Reply from Sebastiancruzcouture

Thanks so much for the love James. We really appreciate it. We are very happy you are happy

Rated 3 out of 5 stars

I received my suit yesterday

I received my suit yesterday, and everything arrived in perfect condition. A big thank you to Tom for helping me choose the right fit and adjusting the sleeve length exactly as requested.The quality, texture, and comfort are outstanding. I'd had this suit in my cart for months, and I'm so glad I finally ordered it. It was the perfect choice for such a special occasion.

19 May 2026
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Reply from Sebastiancruzcouture

Thank you for choosing us, and welcome Bold Fam! We appreciate your feedback and are always looking for ways to improve. If there's anything we could have done to make your experience a 5-star one, we'd love to hear from you. Your input helps us provide the best possible service, and we hope to exceed your expectations on your next order.

Rated 5 out of 5 stars

1/1 designs

1/1 designs. Highly recommend!

9 June 2026
Unprompted review
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Reply from Sebastiancruzcouture

Thank you so much Zac! We're honored to have you as part of our Bold Family, and we're grateful that you chose Sebastian Cruz Couture.

Rated 5 out of 5 stars

I was a bit unsure at first since I…

I was a bit unsure at first since I hadn’t ordered from this company before, but I’m really happy I gave it a chance. The suit fit perfectly, the quality felt great, and it was very comfortable to wear. I even got several compliments and people asking where I bought it. Definitely worth it, and I’ll be ordering again.

2 June 2026
Unprompted review
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Reply from Sebastiancruzcouture

Thank you so much for the kind words Ava. Glad you are happy. We welcome you to our bold family

Rated 1 out of 5 stars

Extremely disappointed


Extremely disappointed. I ordered a prom suit on May 20 and was promised shipping within 10–12 business days. Weeks later, the order was still sitting in “processing” with no proactive communication from the company. My son’s prom is this week, and we have been left scrambling because the company failed to deliver on its advertised timeline.

The only updates I received came after I repeatedly contacted customer service. After missing their original shipping window, I was told the suit would be sent directly from Europe to avoid further delays. This should have been communicated much sooner.

When customers spend over $1,000 on a time-sensitive purchase like a prom suit, they expect the company to honor its commitments. The lack of transparency, missed deadlines, and poor communication have made this a very frustrating experience. I would strongly caution anyone considering ordering for a special event to have a backup plan, as delivery estimates do not appear to be reliable.

16 June 2026
Unprompted review
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Reply from Sebastiancruzcouture

I see you definitely received in within our typical turn around time. 1ZVF33356615977100

We always advise to order your garments way in advance as anything and everything on our website is handmade for every customer upon order.

Glad you received your pieces. The Zibellino Honeycomb is amazing. I am certain you are happy about the quality of our items.

Rated 1 out of 5 stars

Every time I've tried to purchase from…

Every time I've tried to purchase from this company it has been a massive disappointment. Whether it's getting my measurements completely wrong and then refusing to accept a return, whether it's taking far too long to ship a product, or whether it's the mean-spirited and unusual responses from their customer care team.

DO NOT BUY FROM THEM. Stick with other companies for your flashy suits.

4 November 2025
Unprompted review
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Reply from Sebastiancruzcouture

Hi Matthew we always go by the measurements the customer sends. There is extra fabric to do final adjustments Of course we cannot take anything custom made back. We do offer credit that you can use towards new pieces once you have updated/correct measurements (assuming you can not alter the garments you received. Once you get your measurements right you wont have issues with us.

Rated 1 out of 5 stars

I ordered two shirts

I ordered two shirts, and I didn't receive them for several months. Luckily, I had the time before I needed to use them. In the meantime, it was frustrating to email the company and not get a clear response about when my shirts would be delivered. The quality of the shirts is amazing, but the ordering and delivery process was challenging. I would rather not order from this company again.

29 January 2026
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Reply from Sebastiancruzcouture

I see you ordered during our pre-order tiime. This is what happened. Otherwise these polos are in stock and ship right away.

Rated 1 out of 5 stars

You sent me the wrong size shirt and I…

You sent me the wrong size shirt and I left messages that got me nowhere.

29 January 2026
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Reply from Sebastiancruzcouture

I see you selected one 14.5 shirt and another 17.5. shirt. They are both two totally different sizes but that is what you ordered.

Rated 1 out of 5 stars

My order was late by 6 months.

My order was late by 6 months.

To the answer below. You want me to show receipts? You send part of the order in a month then the rest was drip fed for months , culminating in a 6 month wait for 2 shirts.

28 January 2026
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Reply from Sebastiancruzcouture

November 18, 2025 was received in one month but ok.

Rated 1 out of 5 stars

December 9, 2025 order still pending

I ordered a jacket on December 9, 2025. As of today's date, I still do not have so much as a shipping confirmation. Many attempts were made to resolve this matter. In late January, I was told I would have the product by the end of February if I would agree to wait that long. I agreed. March 3, still no shipping and a promise to get back to me. March 12 I followed up and was told it would be discussed with the team. Still no shipment, still no response. This just covers the poor service.

As for the quality of the clothing, I have bought from them in the past. The quality is decent, but a far cry from what you are paying. They charge Armani prices for Alfani quality.

When I asked about a refund, they said store credit. I will dispute the charge with my credit card company if needed. I will never do business with this company again.

9 December 2025
Unprompted review
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Reply from Sebastiancruzcouture

I see you received it a while ago 1ZR06F984232405244

Rated 4 out of 5 stars

Luxury Meets Sustainability

I love that Sebastian Cruz Couture uses eco-friendly materials while maintaining luxury standards. It’s refreshing to see a brand combining sustainability, elegance, and impeccable quality in one collection. Truly a brand with purpose.

20 February 2026
Unprompted review
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Reply from Sebastiancruzcouture

Thanks so much for the love. Welcome to our bold family

Rated 1 out of 5 stars

I bought a suit Jan 18

I bought a suit Jan 18 , 2026 and it’s now Feb 27 , 2026 no suit they say they don’t do refunds just store credit a rip off company if you messed my order up I ask for refund ! Why would you think I would pay you more money for a suit . Stay away they are thieves!!!!!!!!!

18 January 2026
Unprompted review
Rated 1 out of 5 stars

BE CAREFULL DON'T ORDER

I never recieved my full order and Sebastian WILL NOT GIVE ME A REFUND!!!!!!!!!!!

7 July 2025
Unprompted review
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Reply from Sebastiancruzcouture

Completely false. Complete paid order was delivered and pink shirt was refunded a long time ago.

Rated 5 out of 5 stars

Love the fashion and site

I purchased a full Vanilla lucentezza look. The fabric and fit was great. Thanks for creating amazing looks.

5 February 2026
Unprompted review
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Reply from Sebastiancruzcouture

great look you selected! We appreciate the love. Welcome to our bold family

Rated 5 out of 5 stars

The fabric exceeded my expectations and…

The fabric exceeded my expectations and feels much more elevated than what you typically find online. I also appreciated the flexible payment option as splitting my payment made the purchase easier to commit to.

9 February 2026
Unprompted review
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Reply from Sebastiancruzcouture

So happy you are happy. Welcome to our bold family

Rated 5 out of 5 stars

the tuxedo was beautifully made and…

the tuxedo was beautifully made and fits so comfortably! such a great purchase for my wedding ecstatic for the compliments to come! thank you sebastian couture!!!

5 February 2026
Unprompted review
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Reply from Sebastiancruzcouture

Thank you so much for taking the time to share your experience with us Destin! It means a lot that you are happy. Welcome to our bold family . Can't wait to see pictures of your big day!

Rated 5 out of 5 stars

no issues at all

Got my purchase after 15 days, but the quality explains it. Smooth transaction and no issues at all.

20 January 2026
Unprompted review

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