We bought a sofa but when looking around it was cheaper elsewhere and even at seatsandsofa later. when collecting the sofa the guys from the expedition let it slip and it was damaged slightly and the... See more
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Found what I wanted, Ricardo, was a great sales person, super nice, helpful… Now im just waiting for the delivery! Looking forward!
Super helpful and patient, we spent some time deciding the colors and no pressure was done to be quicker. We ended up buying a very nice couch. Will keep this store in mind for future reference.
Company replied
Excellent customer service and great kindness from start to finish. We were given all the information and guidance we needed to choose and purchase our sofa, and everything was explained very cle... See more
Company replied
Company details
Written by the company
Seats and Sofas is dé specialist in zitmeubelen. Met maar liefst 49 Megastores verspreid over Nederland, België en Duitsland is er altijd een showroom bij u in de buurt. Dankzij onze unieke Giant Take Away-formule profiteert u van een scherpe prijs én kunt u uw nieuwe bankstel, hoekbank, loungebank of fauteuil vaak direct uit voorraad meenemen. Onze collectie volgt altijd de nieuwste woontrends en is verkrijgbaar in een breed scala aan bekledingen en kleuren. Uw ervaring staat bij ons centraal. We horen dan ook heel graag hoe u uw aankoop en ons advies heeft ervaren. Met uw feedback kunnen wij onze service en dienstverlening continu blijven aanscherpen!
Contact info
Cornelis Ouwejanstraat 19, 1506 SX, Zaandam, Noord-Holland, Netherlands
- 757504920
4.1
Great
873 reviews
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Worse company-not worth even 0 stars
Stay far away from this company. We bought a couch and in the store they said that it would take maximum 6 weeks to be delivered. When we called they said that it’s actually maximum 12 weeks. When u check the order it says 16-23 weeks. They are tricking people. They also lie to your face. When u try to cancel the order then they still take 30% of what you paid. Be careful. Waste of time and money
4 August 2022
Unprompted review
Reply from Seats and Sofas - Zaandam
Dear Mr / Mrs Aas,
Thank you so much for sharing your review. I am sorry to read that you had this experience with Seats and Sofas. We are happy to think along with you if you have an unexpected complaint. With the experiences of our customers we can optimally train our employees. We hope to welcome you back to Seats and Sofas. Therefore, we would like to solve your complaint as well as possible. We would like to receive your contact information in an e-mail to info@seatsandsofas.nl.
With Kind regards,
Jessica - Seats and Sofas
Very good service
Very good service, thanks to Mr. Tarik who helped us and gave us right advice.
29 July 2022
Reply from Seats and Sofas - Zaandam
Dear Lakhbir,
We love that your wrote this review. Very nice to read that you are happy with your new purchase.
We would love to see your sofa in action! Can you please post a picture on social media with the hashtag #SeatsBijJouThuis in the description?
With kind regards,
Jessica - Seats and Sofas
I bought a couch from Seats and Sofas…
I bought a couch from Seats and Sofas in the Zaandam store. Customer service is the worst possible. They are only interested in taking your money. The delivery company they recommended was awful, took my money and told me they could not bring it into my apartment. I then had to pay 200 extra euros to another company with a crane and turns out it would go up the stairs and no crane was needed. I called and they totally divorced themselves from the delivery company which they recommended. The couch is faulty, it does not sit straight and has a loose panel. I contacted customer services, the store and filled out a form online and nothing. I asked for a call back from the store manager 3 times and although was reassured he would call, nothing!! Never ever again. If you like frustration and throwing money away on rubbish goods and can be bothered with terrible customer service then way to go. Otherwise, stay away.
I simply cannot find where I can respond to the response from Seats and sofas on here.
Maybe my issue can be resolved if someone actually bothered to get back to me.
31 December 2021
Unprompted review
Reply from Seats and Sofas - Zaandam
Dear mrs/mr,
We are very sorry to read that you had such a negative experience. We hope that our staff can accommodate you regarding your complaint. We look forward to your response.
With kind regards,
Sylvia - Seats and Sofas
Really very rude staff at Zaandam…
Really very rude staff at Zaandam branch. There is no 0 rating hence giving 1. They always put double price and gives flat 50%discount and says special offer for you. Then they start to pressurise you to buy the sofas.
Worst part is sales staff is so pushy. He is kind of: you have to make a decision now or you are doing a mistake of your life. Had not experienced this kind of push in Netherlands. Felt so relaxed after coming out of the store.
Not recommend to visit such stores.
11 December 2021
Unprompted review
Reply from Seats and Sofas - Zaandam
Dear sir Kanungo,
Thank you for posting your experience.
How annoying that it had to turn out this way. We understand your point of view and would like to apologize.
Kind regards,
Sylvia - Seats and Sofas
DO NOT WASTE OF YOUR MONEY HERE
Worst service ever. We bought a sofa in May and we are still waiting for it. On top of that the communication is horrible, we have called the store several times and they always say they will call us back but they never do. When we bought the sofa they told us expected delivery time was 8 weeks, it has now been 20 weeks and still no sign of the sofa neither when it will arrive. DO NOT EVER BUY HERE! it is absolutely awful service.
30 September 2021
Unprompted review
Reply from Seats and Sofas - Zaandam
Dear sir/madam,
Thank you for your message. How annoying to hear that you have to wait for a long time. We would of course like to resolve this properly with you. Could you send your complaint and order number to customerservice@seatsandsofas.nl? From there we can help you further!
Kind regards,
Michael - Seats and Sofas
The sales person was very nice and…
The sales person was very nice and everyone else,.
28 September 2021
Reply from Seats and Sofas - Zaandam
Dear sir/madam,
Thank you for your response. We are pleased to hear that our service meets your expectations.
Kind regards,
Sylvia - Seats and Sofas
Reply from Seats and Sofas - Zaandam
Dear sir/madam,
Thank you for your positive review.
Kind regards,
Sylvia - Seats and Sofas
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