Seats and Sofas - Heerlen Reviews 

Yesterday I bought sofa from your outlet in Heerlen and your team is so welcoming and I want to mention here specifically your employee Martijn that he was so helpful and he help me in selecting good fabric and color.

The employers are so nice and answer all your questions.

Excellent selling service but very poor after sales response. Within one week after purchase - my sofa got an issue. After 3 weeks they picked up with a promise to return in one week and after four weeks, I receive response that there is issue and they need to check something more. Numerous phone calls but no response. I requested refund and they claim no approval yet from corporate team. Truly frustrating experience and disappointed with the service.
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Still not solved and no update on status or replacement or refund as on 19 February 2023 which is two months from the date of purchase with 3 days of usage.....IRONIC.

The staff were friendly and helpful. The only problem I have is that I should wait more than two months for the delivery!

Don’t deal with business you will be sorry- unprofessional service and no reply to emails

The service of Seats&sofas in Heerlen is deplorable.
I purchased a sofa in June, they shipped it to me in the wrong color in September and to this day I am still waiting for it to be shipped to me. Six months waiting for a sofa...!
When I spoke to them last time I was told that I was not going to get any kind of compensation for the situation because it was a 500 euro sofa, not 2.000...Also, after trying to speak to the manager numerous times, the same person who told me it was not available started to say that she was the manager🤣, the truth is that I found it quite comical but it did not make my anger go away.
When I asked for her name to the woman who attended me she gave it to me quickly so I didn't understand it and when I asked her to repeat it she told me that she had already told me, in any case I think she was something like Talita....
I absolutely do not recommend buying at Seats&Sofas and much less at the one in Heerlen.

The employee who helped us made sure that we had the best couch that would fit our needs and our lifestyle!

We definitely appreciated his help!

Easy to have a deal together, good quality for cheap price and short delivery.

The people were super nice

Bought a sofa, after long wait it arrived, then it broke within the first two weeks. I called them and waited forever on the line but no answer, used contact form online, no response for more than 1 week, called again, finally got to speak to someone: it has to be send back and I have to pay 75 Euro for the return!! Unbelievable. I'm very angry. But if I want a sofa that is not broken, I have to accept.

first of all, I want to tell you that you have a team of professionals and I really liked this!! The second time was the first time I entered your store just to check and see which sofa would fit in my living room!! but in the end I decided to buy it!! I think I made a good choice and received good advice from the Seats Sofas team!! Thank you very much!! and I'm looking forward to the product!!👍👍👍👍👍🤜🤛💪💪☺️☺️☺️☺️😎😎

We are from South Africa and bought the couch cash from Heerlen.
We are very dissappointed with this whole transaction. You guys are fully aware that we don't have anything to sleep on. How long do we need to wait for delivery? It has been like two weeks....

And we are supposed to pay a fortune for the couch to be delivered... max 6 kilometers. and we wait and wait and wait.

I cant go out because Im waiting for my delivery... now i get a note that someone was here to deliver yesterday

Firstly we were promised notification over the weekend as to when it will arrive -we got zero notifications

I was here 90% of yesterday, with the phone number that you promised to contact us on... but never did.
When we call your showroom to find out what the delay is, the lady on the phone is super rude ... and I honestly didnt expect that as the service was very good when we went there.

Now the note is here for yesterday. they were not here!!!! and the buying experience was excellent... till you had our money... now we have to beg to get something that we have already paid for.. it is unexceptable

I NEED TO GET SOMEONE SENIOR AND KNOWLEDGEABLE TO CONTACT US (FROM YOUR Head Office….

PLEASE EMAIL HIM ALL THE INFO NEEDED ON THE ABOVE-MENTIONED EMAIL ADDRESS PLEASE?

The telephone numbers they supply us to call transport company doesn't work..SO HERE I AM WAITING... PLEASE CHECK YOUR MESSAGES

Charismatic salespeople, nice to offer coffee while waiting, lots of fabrics to choose from

Good atmosphere, very friendly reps, looking forward to the delivery…

Thank you very much

Ela & Sven

Heel good and friendlijk ok op adere Taalen

We ordered a sofa 1 month ago with my husband, they talked us into a very good offer, they didn't understand we don't want to buy it right now. The seller gave better and better offers, just to force us.Every document was ready. Then they told us to wait again, and again, we sent mails, we visited them but they couldn't even reply to our mail to tell us what happened. 1 month has passed, we had to go again to their store, and then they told us that our order is not accepted and they charged us with 700+ € if we cancel the order. I am asking: What the focking hell??? They dont even bother to say "Sorry, but we couldn't accept your order".Disgusting customer service, we're going to solve this with a lawyer.

everything good, like proposed.