Booked through Seascanner quite a few times, always with no hassle and great bargains. This booking I booked late at night and was not paying full attention (blame the world cup) accidently booke... See more
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Booking with Seascanner online was very easy and straightforward. The price of the cruise was 10% less as advertised in their sale (also checked against other websites). I wanted to upgrade my cabin... See more
Company replied
Recently booked a cruise through Seascanner! Website is very user friendly and was easy to look at different options and prices. Booking was easy and no issues. Confirmations received quickly. Needed... See more
Company replied
Naomi was fantastic. Quick response, professional yet friendly. My queries were easily resolved and set my mind at rest. Fantastic service ❤️ this is our 2nd time using seascanner but first time need... See more
Company replied
Company details
Written by the company
Whether you’re looking for the best UK cruise deals, a family cruise holiday or a luxury cruise with your favourite cruise line, you’ll find the widest range of cruise holidays to book online right here on Seascanner.co.uk. Search and browse our huge range of cruises, read about the destinations you can visit, discover the facilities on board the amazing cruise ships then check availability and book online - it’s easy! All bookings are fully ABTA protected for your peace of mind and backed by over 30 years of cruise experience, so you can book your dream cruise in complete confidence.
Contact info
United Kingdom
- seascanner.co.uk
4.7
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically replies within 2 weeks
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VERY EASY BOOKING MY HOLIDAY FROM START…
VERY EASY BOOKING MY HOLIDAY FROM START TO FINISH, AND ALSO CHEAPER THAN BOOKING DIRECT THANK YOU.
6 June 2026
Unprompted review
Reply from Seascanner UK
Hi Paula,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re thrilled to hear you found the booking process very easy from start to finish and that you secured a better price than booking direct.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Excellent Customer Service
We had initially booked a Junior Balcony cabin with the Fantastica package, but had then decided we would like to upgrade to an Aurea Balcony cabin. After emailing Seascanner, we followed up with a telephone call the following morning and spoke to Liz in the Customer Support team, who was very polite and empathetic. Liz understood our situation immediately and after contacting MSC on our behalf was able to offer us an upgrade for a very reasonable price. The whole process was made very straightforward, and we are very happy with the upgrade to our cruise and the excellent service we received from both Seascanner and MSC.
5 June 2026
Unprompted review
Reply from Seascanner UK
Hi Geoff,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re pleased to hear that Liz was able to quickly understand your request and assist with upgrading your cabin to an Aurea Balcony at a very reasonable price after contacting MSC on your behalf. It’s great to know the process felt straightforward and that you’re happy with your upgrade and the service received. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Good Customer Service
The booking process was easy. The customer service was also very good. Erin, the customer service personnel dealing with our booking has responded clearly, with obvious care, to our extra requests and provided confidence in our booking.
6 June 2026
Unprompted review
Reply from Seascanner UK
Hi Mrs Ashton,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re pleased to hear that you found the booking process easy and our customer service very good. It’s great to know that Erin responded clearly and with care to your extra requests, helping to give you confidence in your booking. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Great company looking foward to my cruise
Very profecional and cheap the only thing I would say is would be yousful to have a phone number rather than all online. But over all got sorted and going on a cruise next month thanks
31 May 2026
Unprompted review
Reply from Seascanner UK
Hi Chrisdk,
Thank you for taking the time to leave us a 4* review and sharing your feedback.
We’re pleased to hear that you found our service professional and competitive, and that everything got sorted for your upcoming cruise next month. We operate as an online-only service for customers looking to book online for competitive prices, though we do have an emergency phone line available for urgent post-booking enquiries.
We appreciate your feedback and hope you have a wonderful time on your cruise!
Kind regards,
Seascanner Customer Support Team
Seascanner came out toos
After cross referencing different cruise agents i found seascanner the best price and easy to book
31 May 2026
Unprompted review
Reply from Seascanner UK
Hi Mrs Stockman,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that after comparing different cruise agents you found us to offer the best price and an easy booking process. It’s great to know everything was straightforward for you.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Seascanner Customer service is wonderful
Liz was extremely helpful in assisting in our decision to change to a different MSC cruise. Seascanner customer service was exemplary.
4 June 2026
Unprompted review
Reply from Seascanner UK
Hi Paul,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that Liz was extremely helpful in supporting your decision to change to a different MSC cruise and that you found our customer service exemplary. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
booking was easy
booking was easy, gettting a reply from customer services however is not. have waited 5 days now with no response, and no other way to contact apart from e mail. they say we will get back within 3 days, don't contact again until you get a reply from them and they will get back asap. what does that mean 2 weekks 1 month, who knows?
5 June 2026
Unprompted review
Reply from Seascanner UK
Hi Terence,
Thank you for taking the time to leave us a 3* review, we appreciate your feedback.
We typically respond within 3 working days; however, we would like to apologise for the slower response times experienced recently. Over the past week, we have been behind due to team training and exceptionally high demand during the busy summer season.
Please be assured that our team is working through all outstanding enquiries and will get back to you as soon as possible. We are sorry that your experience did not meet expectations on this occasion and appreciate you taking the time to share your feedback.
Kind regards,
Seascanner Customer Support Team
easy to view and access offers
easy to view and access offers, however the chat was frustratingly slow to respond to queries and I lost my original room and had to take other options.
I was also offered a discount of 35.00 and a code to use but could not locate where on line I add the code. so lost out on that too and paid the full price as i was worried i would lose another booking
4 June 2026
Unprompted review
Reply from Seascanner UK
Hi Juliet,
Thank you for taking the time to leave us a 2* review, we appreciate your feedback.
We are sorry to hear that your experience was frustrating and that you missed out on your original cabin choice and discount code.
Regarding the discount, the coupon code box can be found on the "Customisation" or "Personal Details" pages during the booking process on applicable cruises. We appreciate that this may not have been clear, and understand your concern about potentially losing another booking.
We would also like to apologise for the slow response times from our customer service team. Over the past week, we have been behind our usual response times due to team training and exceptionally high demand during the busy summer season.
We are sorry that your experience did not meet expectations on this occasion and appreciate you taking the time to share your feedback.
Kind regards,
Seascanner Customer Support Team
Good professional service from Sea…
Good professional service from Sea scanner, with no hidden extras.
Their booking details and the price we paid matched the email and tickets received from the cruise line.
Many thanks.
29 May 2026
Unprompted review
Reply from Seascanner UK
Hi Fiona,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that you received a professional service and that everything matched the details provided by the cruise line, including your booking information and price. It’s great to know everything was clear and straightforward for you.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Straight forward and cheaper than…
Straight forward and cheaper than booking direct with P&O. When I logged into the P&O web site all my booking info had gone across to them.
4 June 2026
Unprompted review
Reply from Seascanner UK
Hi Gary,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that you found the booking process straightforward and that you secured a better price than booking directly with the cruise line. It’s also great to know that your booking details transferred smoothly to the cruise line.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Good service and well priced too
Good service and well priced too. Easy to contact and get a response.
Having booked you cannot split the balance down. It's a lot to pay in one payment and there's no flexibility
12 February 2026
Unprompted review
Reply from Seascanner UK
Hi Ray,
Thank you for taking the time to leave us a 3* review, we appreciate your feedback.
We’re pleased to hear that you found our service good, well-priced and easy to contact.
We appreciate your comments regarding payment flexibility. Following feedback from customers, we have introduced a Book Now, Pay Later monthly instalment option to provide greater flexibility when spreading the cost of a cruise.
Thank you again for sharing your feedback with us as it helps us continue to improve our service.
Kind regards,
Seascanner Customer Support Team
A reassuring and helpful Liz
Having had trouble accessing our flight e tickets for our upcoming fly / cruise, I phoned Seascanner for assistance. Liz in the Seascanner Support Team could have not been friendlier, kinder and more helpful.
She understood my worries, listened and sorted out the issue which helped to put my mind at ease. (I'm a terrible worrier!) Liz sent the e-tickets over to me with a lovely e-mail promising more support and assistance should we need it. Thanks Liz you made my day better!
3 June 2026
Unprompted review
Reply from Seascanner UK
Hi Julia,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that Liz was able to assist you with accessing your flight e-tickets and that she provided such friendly, kind and helpful support. It’s great to know she was able to quickly resolve the issue and put your mind at ease, and we’ll be sure to pass on your lovely words to her.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Erin was great!
Spoke to Erin regarding my MSC cruise booking for 2027. Erin was very friendly and promptly sorted out my issue. Very happy with her service
3 June 2026
Unprompted review
Reply from Seascanner UK
Hi Rishi,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that Erin was able to assist you with your MSC cruise booking and quickly resolve your issue. It’s great to know you found her friendly and helpful. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
i needed to add someone on to my…
i needed to add someone on to my booking urgently and was trying for 2 days and got nothing then i had gotten a call from erin and she had helped me within a matter of minutes, the whole experience was stress free and she was so kind and helpful over the phone. thanks very much erin you have been a great help🙌🙌
3 June 2026
Unprompted review
Reply from Seascanner UK
Hi Kenzie,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that Erin was able to quickly help you add someone to your booking and turn things around within minutes after a stressful wait. It’s great to know she made the process smooth and stress-free for you. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Cancellation
Due to health reasons we had to cancel our cruise. Initially we were not able to get hold of seascanner and the cancellation was urgent due to final balance payment being the next day. We phoned the following day and Liz was very apologetic saying the offices were on a training day. She assisted us and had a warm, supportive and empathetic conversation with us. Bent over backwards to offer suggestions and supported our final decision with genuine concern for my medical condition. So good customer service.
3 June 2026
Unprompted review
Reply from Seascanner UK
Hi EM,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that Liz was able to support you through a difficult situation and that she provided warm, empathetic and helpful assistance when you needed it most. It’s great to know she took the time to offer guidance and help you reach the right decision. We’ll be sure to pass on your kind words to her.
We hope to be able to help you again in the future and look forward to your next cruise booking with us.
Kind regards,
Seascanner Customer Support Team
Celebrity Cruises says it hasn't received the money from seascanner.co.uk and is going to cancel our cruise
We booked a "Celebrity Cruise" cruise through seascanner.co.uk. We paid the full amount to seascanner.co.uk, that issued us a receipt. Now, Celebrity Cruises is telling us they haven't received the money from seascanner.co.uk. What's going on? Seascanner.co.uk customer service team isn't responding. We've filed an appeal with ABTA. Is it possible that booking a cruise with seascanner.co.uk has to turn into a nightmare? Terrible service.
2 June 2026
Unprompted review
Reply from Seascanner UK
Hi Giusy,
Thank you for taking the time to leave us a review.
We are sorry for the confusion and stress caused by the message you received from the cruise line.
We did reach out to you via Trustpilot to investigate this further for you, but we unfortunately did not receive a response from you. Unfortunately, it is likely that due to the timing of our payments with the cruise line, an automated message was generated by the cruise line in error. Please contact our customer support team, and they will be able to confirm this for you and confirm your booking.
We completely understand how concerning this would have been. We have raised this issue with the cruise line to help prevent similar situations from occurring in the future.
We apologise again for the worry caused and appreciate you bringing this to our attention.
Kind regards,
Seascanner Customer Support Team
I will like to gave 5* to Angelina ,i…
I will like to gave 5* to Angelina ,i will like to thank her for all her absolute amazing support for booking up my first cruise with sun princess, great amazing experience, honestly,we need more people like her,1000*
1 June 2026
Unprompted review
Reply from Seascanner UK
Hi Silvia,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that Angelina provided such amazing support in helping you book your first cruise on Sun Princess. It’s wonderful to know you had such a great experience, and we’ll be sure to pass on your lovely words to her.
We hope you have a fantastic time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
easy to see all cruise options.
easy to see all cruise options.
easy to see details of specific cruises.
easy to book.
31 May 2026
Unprompted review
Reply from Seascanner UK
Hi Stuart,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that you found it easy to view cruise options, check the details of specific cruises, and complete your booking smoothly.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
Great service
Angelina on the 'chat' system was absolutely great.
No matter the question, she got it sorted
1 June 2026
Unprompted review
Reply from Seascanner UK
Hi John,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that Angelina provided such great support on the chat system and was able to quickly resolve all your queries. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
First time cruising and had great and…
First time cruising and had great and much appreciated help from Angelina who made the whole experience easier and less stressful. Booked P&O cruise cheaper than direct through their site.
31 May 2026
Unprompted review
Reply from Seascanner UK
Hi Mrs Webb,
Thank you for taking the time to leave us a 5* review, we really appreciate your feedback!
We’re delighted to hear that Angelina was able to make your first cruise experience easier and less stressful, and that you also secured a great price for your P&O cruise. We’ll be sure to pass on your kind words to her.
We hope you have a wonderful time on your cruise and look forward to helping you again in the future!
Kind regards,
Seascanner Customer Support Team
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