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Review summary

Created with AI, based on recent reviews

Considering 59 reviews, most reviewers were unhappy with their experience overall. Many customers expressed significant dissatisfaction with their orders, frequently reporting that products were not received, or experienced substantial delays in delivery. People also highlighted issues with the products themselves, noting missing items or incorrect orders. Reviewers consistently found it difficult to contact the company, with emails going unanswered and phone lines being unavailable. Some people also mentioned that despite receiving apologies or promises of compensation for issues, these often did not materialize as expected.

What people talk about most

Order

Users describe negative interactions with order fulfillment. Many customers report not receiving their... See more

Product

People report negative experiences with product. Many customers express disappointment, stating that money... See more

Response time

Reviewers highlight negative aspects of response time, with many customers reporting a complete lack of... See more

Customer communications

Customers consistently express frustration with the lack of communication. Many reviewers report being unable... See more

Delivery service

Reviewers express significant dissatisfaction with the delivery service. Customers frequently report extended... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I appreciate that you had some business difficulties, but you promised me an extra jar of sea moss gel as compensation which wasn't included in my parcel. Also, I was unable to use your email address... See more

Rated 2 out of 5 stars

Unbelievable. They used to be a five star company that dispatched orders within just a couple of days of placing the order. I used to order every month for years and years, not anymore Now its b... See more

Rated 2 out of 5 stars

I would like to start by saying that I have generally been a happy and satisfied customer of yours. However, I’m writing to express my disappointment with my most recent purchase made on the 25th... See more

Rated 3 out of 5 stars

I think this company has been taken over by new people, used this company for nearly 2 years, only from november have I had problems with them. Normally reliable but I have done two orders on 4th nove... See more


Company details

  1. Vitamin and Supplements Store
  2. Food Processing Company
  3. Food Producer
  4. Herbal Medicine Store
  5. Herbalist

Written by the company

We at Sea Moss UK are inspired purely by nature and motivated through conscious living. Our Sea Moss is packed with the essential nutrients which is perfect for our bodies to thrive and survive on Our founders set up Sea Moss UK when they went through a personal journey of growth and discovered the powers our body and mind can have. Sea Moss played a huge part in this We produce all of our gels with distilled water to ensure that our products are entirely free from any water pollutants and heavy metals. More importantly our Sea Moss is wildcrafted directly from the waters in St. Lucia


Contact info

2.1

Poor

TrustScore 2 out of 5

360 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Order not delivered to door

Order not delivered to door, was apparently left by the courier on a window ledge in the common parts of my block of flats. Shared with 14 other flats. So it was clearly stolen due to not being delivered where the courier claimed it was, in the ‘front porch’ according to the photo proudly provided by seamoss uk customer services when I queried my missing order. I wrote back to them, provided evidence the box was left in the common parts hallway where anyone can take it and no reply! Now you may say, what does this have to do with an order from Sea Moss UK as it was a delivery issue? Well common sense and good customer relations would warrant a sensible reply as they are the ones who chose the courier, not me, and their chosen delivery provider FAILED, and lied about the implied security of their actions. I won’t be buying from seamoss uk again as they’re sloppy and untrustworthy.

2 September 2024
Unprompted review
Sea Moss UK logo

Reply from Sea Moss UK

Unfortunately, we have been unable to locate any orders under your name. Could you please email us directly at hello@seamoss.co.uk with your order details? This will allow us to investigate the matter further and resolve it as quickly as possible.

Rated 5 out of 5 stars

Delivered on time

Delivered on time, as per. Packaging, different but great.
2 jars of Cinnamon & Date; Banging.

27 June 2024
Sea Moss UK logo

Reply from Sea Moss UK

Thank you for your awesome feedback! We're so glad you loved the Cinnamon & Date Sea Moss Gel. We appreciate your support and look forward to serving you again!

Rated 5 out of 5 stars

Fabulous products

Fabulous products. Have used now for several months and my skin is glowing. Would recommmed

28 May 2024
Sea Moss UK logo

Reply from Sea Moss UK

That's great to hear!

Rated 1 out of 5 stars

Mould on my sea moss and another jar shattered to pieces

First of all I ordered an item of sea moss not only did my first item come more than a week after I ordered it but when I opened my order straight after receiving it I found MOULD on the surface of the sea moss. I requested a refund for this item as I was not going to consume it and I also only wanted a refunded, I never wanted to order from this website again. Kindly they gave me a refund however they also sent me another jar of sea moss, I don’t trust this company at all and there was no intent of me eating the next sea moss jar they sent. But I still received a confirmation email for the package being sent, after some time the package came and I just opened it a few minutes ago and found two sea moss jars, one of them being shattered to pieces and the other one opened. I can’t believe this company doesn’t even know how go packages said delicate items of glass to prevent this occurring. Don’t buy from this company, I wouldn’t be surprised if their sea moss was also fake. If I could add pictures here I would, as I’ve got proof of this horrible experience

11 June 2024
Unprompted review
Rated 1 out of 5 stars

Gordon Watkins Organic sea moss

Gordon Watkins Organic sea moss
If your not going to eat this in two days which is hard to do as your only suppose take a teaspoon or so a day the water starts to separate from the gel and it stats to stink to high heaven I hadn't used much they don't state how long it lasts and how to store it I had to throw the whole jar in the bin it smelled vile on first opening it didn't smell only midly of sea but once opened and left for a week it goes off !!

28 May 2024
Unprompted review
Sea Moss UK logo

Reply from Sea Moss UK

Thank you for your feedback. However, we believe there has been a mix-up. We are Sea Moss UK, not Gordon Watkins. Could you please direct your review to the correct business?

Best regards,
Sea Moss UK

Rated 5 out of 5 stars

Will buy from you again

Easy to order and a prompt service and helpful

26 March 2024
Sea Moss UK logo

Reply from Sea Moss UK

Thank you for your awesome feedback! We appreciate your support and look forward to serving you again!

Rated 5 out of 5 stars

Amazing quality

Great choice of products and fast delivery. Quality is always perfect

22 February 2024
Sea Moss UK logo

Reply from Sea Moss UK

Thank you for your awesome feedback!

Rated 4 out of 5 stars

I ordered 2x100g Irish Sea Moss

I ordered 2x100g Irish Sea Moss, only received one, emailed them, no response. I had no problems with them before but I certainly will never use them again. I have to chase it up with my bank fraud team now which will take 14 days. Disgustingly unprofessional company.

Edit: They are either refunding me or sending a new one.

20 February 2024
Unprompted review
Rated 5 out of 5 stars

Good

Great and fast delivery

24 January 2024
Sea Moss UK logo

Reply from Sea Moss UK

We're thrilled to hear you're happy with your experience. We appreciate your support and look forward to serving you again!

Rated 1 out of 5 stars

Shipping is too long, don’t bother

I placed my order over 12 days ago and still haven’t heard anything from the company or any shipping status, delivery is way too long especially for a company that is supposed to be based in the uk???? Crazy, they don’t even reply to emails.

I wish I never bought from them, don’t bother with them if you’re considering!!

24 December 2023
Rated 5 out of 5 stars

Pleased!)

Got the Focus and Detox gel - great stuff! I just feel my gust being happy when having sea moss!) great face mask too!;) Quick delivery. Recommending!;)

27 November 2023

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