UPDATE: Their return policy is difficult and you will pay return shipping and still not get a refund. I paid $22 for return shipping and sent them the USPS tracking number after I was approved for t... See more
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I never received my order, I ordered one dress, one pants and one sweater. The customer service told me: « your package has been delivered. » and nothing else. In fact, the deliverer has l... See more
I bought from here 3 times, everytime the clothes come right size, good quality, good garment skills, and very chic design exactly as showed on their website, shipping also inside 1 week. I did not tr... See more
Company replied
I discovered this fantastic company while watching a fashion haul on YouTube and instantly fell in love with their designs. They're unique, but in the best way possible, and the quality is outstanding... See more
Company replied
Company details
Written by the company
S·DEER is a premium clothing brand that has been creating high-quality apparel since 1994. S·DEER stands out with its distinctive design style, embodying a minimalistic and understated grey-toned aesthetic infused with artistic elegance. Our mission at S·DEER is clear: to empower you to not just look good, but to own your style and feel amazing.
Contact info
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A bit slow but all good.
I was dubious of ordering, but I’m glad I did. By the time my order was shipped one item had sold out, but they gave me a refund after a couple of days.
The items are really good quality and I’m very happy with them.
I think they just need to improve customer service speed and they will be great.
26 July 2023
Unprompted review
Reply from Sdeer
Dear Customer,
Thank you for your glowing review! We're delighted you've found our products to be high-quality and affordable, with top-notch customer service.
Your recommendation means a lot to us, and we look forward to serving you again soon! 🥰
Best regards
SDEER Customer Service
It's 10 days I'm waiting for an…
It's 10 days I'm waiting for an answer...finally they wrote to me that the shopping Will be made in 1/2 weeks more...3 weeks for an order Is a long time
6 July 2023
Unprompted review
Reply from Sdeer
Dear Customer,
We are sorry to hear about your negative experience and sincerely apologize for the inconvenience caused. We understand your frustration regarding the delay in your order and the lack of communication regarding tracking information.We strive to provide efficient and timely delivery.
Please allow us to investigate this matter further so that we can provide you with a satisfactory resolution. Kindly reach out to our customer service team with your order details, and we will prioritize resolving this issue for you as soon as possible.
If there is anything else we can assist you with or if you require any further information, please do not hesitate to contact us at service@sdeervip.com. We value your feedback and appreciate your patience and understanding.
To protect your privacy, we also suggest you contact our customer service through this link: https://www.sdeer.com/pages/contact-us
Best regards
SDEER Customer Service
Runs extremely small
Runs extremely small! When I reached out to them because I couldn't find the tracking email they never responded. The shirt came 2 months later.
18 June 2023
Unprompted review
Reply from Sdeer
Dear Customer,
Thank you for your feedback and for sharing your experience with us. We apologize for any inconvenience caused by the sizing of the item you purchased.
We understand that it can be frustrating when the sizing doesn't meet your expectations. We appreciate your insight and recommendation for others who may be considering purchasing our items. Sizing can vary between individuals, and we understand the importance of finding the right fit. We will take your feedback into consideration and continue to work on providing accurate sizing information for our customers.
We are sorry to hear about your negative experience and sincerely apologize for the inconvenience caused. We strive to provide efficient and timely delivery.
If there is anything else we can assist you with or if you require any further information, please do not hesitate to contact us at service@sdeervip.com.We value your feedback and appreciate your patience and understanding.
To protect your privacy, we also suggest you contact our customer service through this link: https://www.sdeer.com/pages/contact-us
Best regards
SDEER Customer Service
Pass thanks
I ordered the asymmetrical white shirt which arrived quite quickly. However despite following the size guide was snug. I emailed SDeer and they agreed to refund if I sent back the item to their Paris store. Postage would have been a lot. So they agreed to refund 50% and give a 50% discount voucher on my next purchase. So I ordered a different shirt which also came really quickly. This is a mix of kind of a knit fabric and cotton. It’s not horrible, just will need to find the right thing to pair it with.
I have no problems at all with their response time or customer service. Just a little low on the quality in the second shirt I got in my opinion.
UPDATE
So I get a reply to my review over 12 months after buying the top, asking for an order number lol. Wow seriously???
The top is in the bin, the year it’s taken to even acknowledge the review totally shows what their customer service is like.
7 June 2023
Unprompted review
Reply from Sdeer
Dear Customer,
Thank you for bringing this issue to our attention.
We apologize for any inconvenience caused by the quality of the product you received. We strive to provide our customers with high-quality products and we regret that this item did not meet your expectations.
We understand your frustration. We take customer feedback seriously and are committed to resolving this matter for you.
Could you please provide us with the order number or the email you used to place the order so that we can look into this issue? We will try our best to help solve the problem.
Once again, we apologize for any inconvenience caused and appreciate your understanding.
Please always feel free to email us at service@sdeervip.com with any issues. We will reply to you within 24 hours on our business days.
To protect your privacy, we also suggest you contact our customer service through this link: https://www.sdeer.com/pages/contact-us
Best regards,
SDEER Customer Service
IF I COULD GIVE A 0 STARZ I WOULD!
IF I COULD GIVE A 0 STARS I WOULD!! THEY ARE THE FRAUD! DO NOT BUY FROM THEM. IF YOU ARE BY MISTAKE, AND YOU'D HAVE TO DISPUTE THE ITEMS BECAUSE THEY WILL NEVER ARRIVE TO YOUR DESTINATION. MAKE SURE ITS THE BANK WHO PROTECTS THE CUSTOMERS. THEY ARE FAKE. CREATED MANY MANY ADVERTISING ON FACEBOOK. CLAIMING THEY ARE IN PARIS. NO ITEMS WERE EVER RECEVED FROM THEM. AND THE TRACKING NUMBER PROVIDED WERE ALL FAKE.
17 May 2023
Unprompted review
Reply from Sdeer
Dear Customer,
We are sorry to hear about your negative experience and sincerely apologize for the inconvenience caused. We strive to provide efficient and timely delivery.
Please allow us to investigate this matter further so that we can provide you with a satisfactory resolution. Kindly reach out to our customer service team with your order details, and we will prioritize resolving this issue for you as soon as possible.
If there is anything else we can assist you with or if you require any further information, please do not hesitate to contact us at service@sdeervip.com. We value your feedback and appreciate your patience and understanding.
To protect your privacy, we also suggest you contact our customer service through this link: https://www.sdeer.com/pages/contact-us
Best regards
SDEER Customer Service
Another Fraudulent Site from CHINA.. S.DEER
I have placed an order on the 15th of May and never been processed. The order remains on pending status ever since.
Emails were sent requesting to refund the order back on the credit card, didn't get any response. Don't order from this company again and don't be fooled by the reviews on YouTube. Keep in mind they do receive incentives for it.
I've already contacted the authorities and contested the credit card charges. An investigation is in progress.
15 May 2023
Unprompted review
Reply from Sdeer
Dear Customer,
We are sorry to hear about your negative experience and sincerely apologize for the inconvenience caused. We strive to provide efficient and timely delivery.
Please allow us to investigate this matter further so that we can provide you with a satisfactory resolution. Kindly reach out to our customer service team with your order details, and we will prioritize resolving this issue for you as soon as possible.
If there is anything else we can assist you with or if you require any further information, please do not hesitate to contact us at service@sdeervip.com. We value your feedback and appreciate your patience and understanding.
To protect your privacy, we also suggest you contact our customer service through this link: https://www.sdeer.com/pages/contact-us
Best regards
SDEER Customer Service
First they claim to be a company based…
First they claim to be a company based in France. This is a Chinese clothing company. Items purchased online are shipped straight from China and use Chinese shipping and delivery services.
I purchased one item online.
I followed the tracking from CNE shipping to the states. Then the package was handed over to SpeedX to deliver to my residence. (SpeedX is notorious for Non-delivery of packages).
Then say my package arrived May 6. They send “proof of purchase “ photo. It’s a photo of the street view.
I emailed S.Deer, who tells me to email CNE, who tells me to email SpeedX. SpeedX tells me they are sorry but the Seller (S.Deer) is responsible for reship or refund.
I email S.Deer again they said it was delivered so they will not refund me. (I even show them the photo ) They said I have to hold the delivery service responsible.
Wrong.
SDeer is responsible. They have to refund me and they put in a claim to the delivery service.
So there it is . My first and last shopping experience with S.Deer. And I’m disputing the charge .
Update: May 13
I revised my rating from one star.
I finally got a response granting me a refund for my lost package. The store online looks amazing but I just hope that they consider a different third party delivery service for the States bc SpeedX is not a reputable service.
5 May 2023
Unprompted review
Reply from Sdeer
Dear Customer,
We are sorry to hear about your negative experience and sincerely apologize for the inconvenience caused. We strive to provide efficient and timely delivery.
Please allow us to investigate this matter further so that we can provide you with a satisfactory resolution. Kindly reach out to our customer service team with your order details, and we will prioritize resolving this issue for you as soon as possible.
If there is anything else we can assist you with or if you require any further information, please do not hesitate to contact us at service@sdeervip.com. We value your feedback and appreciate your patience and understanding.
To protect your privacy, we also suggest you contact our customer service through this link: https://www.sdeer.com/pages/contact-us
Best regards
SDEER Customer Service
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