UPDATE: Their return policy is difficult and you will pay return shipping and still not get a refund. I paid $22 for return shipping and sent them the USPS tracking number after I was approved for t... See more
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I never received my order, I ordered one dress, one pants and one sweater. The customer service told me: « your package has been delivered. » and nothing else. In fact, the deliverer has l... See more
I bought from here 3 times, everytime the clothes come right size, good quality, good garment skills, and very chic design exactly as showed on their website, shipping also inside 1 week. I did not tr... See more
Company replied
I discovered this fantastic company while watching a fashion haul on YouTube and instantly fell in love with their designs. They're unique, but in the best way possible, and the quality is outstanding... See more
Company replied
Company details
Written by the company
S·DEER is a premium clothing brand that has been creating high-quality apparel since 1994. S·DEER stands out with its distinctive design style, embodying a minimalistic and understated grey-toned aesthetic infused with artistic elegance. Our mission at S·DEER is clear: to empower you to not just look good, but to own your style and feel amazing.
Contact info
People also looked at
Beware of size and refunds
The clothing runs very small. When I asked to send back they offer a 30% back credit and a 30% coupon to keep it.
I can't fit clothes so I wont use coupon.
My choice is to send back.. so now the address is to an apartment in Staten Island and when you read the fine print it says they will only give you back you value minus the 30% because you opened it.
I believe this company is a bit of a scam. To bad the clothes look so cute but beware. I am stuck with the shirt now.
21 October 2024
Unprompted review
Reply from Sdeer
Dear customer，
Thank you for reaching out to us . We apologize for any inconvenience caused during this period.
Our current return policy is: 1. Whether or not you get a 30% partial refund and a 30% coupon, you do not have to send back the product; 2. Send it back to the specified address by yourself, we will make a full refund upon receipt.
Generally, once we receive the return package and check the condition of the returned products, we will proceed with the refund or exchange process.
Could you please provide us with the order number or the email you used to place the order so that we can look into this issue? We will try our best to help solve the problem.
Once we receive the relevant information regarding your order, we will further verify and assist you. Rest assured that your satisfaction is our utmost priority, and we are committed to resolving this matter to your complete satisfaction.
Once again, we apologize for any inconvenience caused and appreciate your honest feedback. We are committed to improving our products and services based on customer input.
Please always feel free to email us at service@sdeervip.com with any issues. We will reply to you within 24 hours on our business days.
To protect your privacy, we also suggest you contact our customer service through this link: https://www.sdeer.com/pages/contact-us
Best regards,
SDEER Customer Service
Perfect but need petite lengths
I love the fabric, design and comfort. The thing to improve would be to please offer these garments in petite lengths.
18 August 2024
Super cute and well made
Really happy I purchased this top, it’s super cute and flattering. I don’t know how it will wash, but with the feel of the material, I’ll probably hang dry. Cute tho! I may need one more.
10 August 2024
Reply from Sdeer
Dear Customer,
Thank you for your glowing review! We're delighted you've found our products to be high-quality and affordable.
Your recommendation means a lot to us, and we look forward to serving you again soon! 🥰
Best regards
SDEER Customer Service
Quick and Helpful
One of my items arrived damaged. I expected a battle to have it replaced, but the live chat customer service agent was fantastic! He didn’t quibble when I sent him the photo and immediately arranged a replacement. Cannot fault the service.
9 August 2024
Reply from Sdeer
Dear Customer,
Thank you for your glowing review! We're delighted you've found our top-notch customer service.
Your recommendation means a lot to us, and we look forward to serving you again soon! 🥰
Best regards
SDEER Customer Service
100% recommended
Great communication, love the range of clothes they offer at high quality!
7 August 2024
Reply from Sdeer
Dear Customer,
Thank you for your glowing review! We're delighted you've found our products to be high-quality and affordable, with top-notch customer service.
Your recommendation means a lot to us, and we look forward to serving you again soon! 🥰
Best regards
SDEER Customer Service
I bought from here 3 times
I bought from here 3 times, everytime the clothes come right size, good quality, good garment skills, and very chic design exactly as showed on their website, shipping also inside 1 week. I did not try to return any because they came as my expected, so for return experiences i don't have. Anyway i love their clothes.
15 October 2024
Unprompted review
Reply from Sdeer
Dear Customer,
Thank you for your glowing review! We're delighted you've found our products to be high-quality and affordable.
Your recommendation means a lot to us, and we look forward to serving you again soon! 🥰
Best regards
SDEER Customer Service
DO NOT BUY
DO NOT BUY. Terrible return policy. Difficult to process, and then you get an email asking if you will accept 30% partial refund with 30% off to place a new order! I've never heard anything like it! And quote: "When returning the goods, you need to pay the freight by yourself. Besides, since the value of the returned goods is degraded, please fill in the declared value of the items when sending back the goods, which should not exceed 30% of the original price, thank you for your support! We will issue a refund to you when we receive your package." And as other reviews have mentioned, the company has both a Paris and New York address for returns, but comes straight from China. I have very low hopes I'll see my full price $116.00.
14 October 2024
Unprompted review
Reply from Sdeer
Dear Customer,
We apologize for any inconvenience you have experienced with your order and the return process. We understand your frustration and appreciate your feedback regarding our customer service and return procedures.
At SDEER, we strive to provide excellent customer service and make the return process as smooth as possible. We apologize if our communication fell short of your expectations. We will take your feedback into consideration and work on improving our customer service and the clarity of our return process.
Would you mind contacting us via service@sdeervip.com and sending the order number to us? We'll deal with your problem in the best way as soon as possible.
To protect your privacy, we also suggest you contact our customer service through this link: https://www.sdeer.com/pages/contact-us
Best regards
SDEER Customer Service
Ordered coat,more beautiful than…
Ordered coat,more beautiful than pictured, easy to order,came pretty quickly
8 October 2024
Unprompted review
Reply from Sdeer
Dear Customer,
Thank you for your glowing review! We're delighted you've found our products to be high-quality and affordable.
Your recommendation means a lot to us, and we look forward to serving you again soon! 🥰
Best regards
SDEER Customer Service
Wrong sizing
Wrong sizing. I got the S jacket but it looks XL it’s too big
5 October 2024
Unprompted review
Reply from Sdeer
Dear Customer,
Thank you for your feedback and for sharing your experience with us. We apologize for any inconvenience caused by the sizing of the item you purchased.
We understand that it can be frustrating when the sizing doesn't meet your expectations. We appreciate your insight and recommendation for others who may be considering purchasing our items. Sizing can vary between individuals, and we understand the importance of finding the right fit. We will take your feedback into consideration and continue to work on providing accurate sizing information for our customers.
We provide a 30-day easy exchange and return policy if you are not completely satisfied with your goods from SDEER.
If there is anything else we can assist you with or if you require any further information, please do not hesitate to contact us at service@sdeervip.com.We value your feedback and appreciate your patience and understanding.
To protect your privacy, we also suggest you contact our customer service through this link: https://www.sdeer.com/pages/contact-us
Best regards
SDEER Customer Service
Great Quality, great Style, great value
I discovered this fantastic company while watching a fashion haul on YouTube and instantly fell in love with their designs. They're unique, but in the best way possible, and the quality is outstanding. Plus, their customer service is top-notch. I can’t recommend them enough!
1 September 2024
Unprompted review
Reply from Sdeer
Dear Customer,
Thank you for your glowing review! We're delighted you've found our products to be high-quality and affordable, with top-notch customer service.
Your recommendation means a lot to us, and we look forward to serving you again soon! 🥰
Best regards
SDEER Customer Service
Chinese company
This company is in China, has terrible return policies and they try to get you to give them positive reviews on Trustpilot before they will give you any return consideration. Do not buy from this Chinese company.
26 September 2024
Unprompted review
Reply from Sdeer
Dear Customer,
We apologize for any inconvenience you have experienced with your order and the return process. We understand your frustration and appreciate your feedback regarding our customer service and return procedures.
At SDEER, we strive to provide excellent customer service and make the return process as smooth as possible. We apologize if our communication fell short of your expectations. We will take your feedback into consideration and work on improving our customer service and the clarity of our return process.
Would you mind contacting us via service@sdeervip.com and sending the order number to us? We'll deal with your problem in the best way as soon as possible.
To protect your privacy, we also suggest you contact our customer service through this link: https://www.sdeer.com/pages/contact-us
Best regards
SDEER Customer Service
CHEAP, poor quality dresses
I bought two fall dresses and missed the 30-day return window which is my fault. When I took the dresses out of the plastic packaging, I was shocked at the extremely poor quality of both pieces, especially for the price (~$75/item). Thin, cheap material, no lining, wrinkled. They’re so bad I’m not donating them, I’m just throwing them away and cutting my losses.
16 September 2024
Unprompted review
Reply from Sdeer
Dear Customer,
Thank you for bringing this issue to our attention.
We apologize for any inconvenience caused by the quality of the product you received. We strive to provide our customers with high-quality products and we regret that this item did not meet your expectations.
We understand your frustration. We take customer feedback seriously and are committed to resolving this matter for you.
Could you please provide us with the order number or the email you used to place the order so that we can look into this issue? We will try our best to help solve the problem.
Once again, we apologize for any inconvenience caused and appreciate your understanding.
Please always feel free to email us at service@sdeervip.com with any issues. We will reply to you within 24 hours on our business days.
To protect your privacy, we also suggest you contact our customer service through this link: https://www.sdeer.com/pages/contact-us
Best regards,
SDEER Customer Service
Great experience!
Very responsive, quick to ship, good customer service.I would recommend this company to others.
3 May 2024
Unprompted review
Reply from Sdeer
Dear Customer,
Thank you for your glowing review! We're delighted you've found our products to be high-quality and affordable, with top-notch customer service.
Your recommendation means a lot to us, and we look forward to serving you again soon! 🥰
Best regards
SDEER Customer Service
Poor customer service
I have reached out repeatedly to return a skirt that doesn't fit me. The return screen on my account still says that my return is pending. At this point I believe that I am outside of the one month return window and I am stuck with an expensive skirt that I can't wear. I don't understand why I need a permission email to make a return. I didn't get an email with my return instructions. Very disappointing because I love their clothes but I won't purchase again.
See the reply below. Did I receive several emails? Yes, all to review my purchase but none to return it. I have looked through all of my emails
13 August 2024
Unprompted review
Reply from Sdeer
Dear Customer
We apologize for the inconvenience you experienced during the ordering and return process. We understand your dissatisfaction and appreciate your feedback on our customer service and return process.
At SDEER, we strive to provide excellent customer service and make the return process as smooth as possible. We apologize if our communication did not meet your expectations. We will take your feedback seriously and strive to improve our customer service and clarity of the returns process.
After we inquired about your order, we saw that we have sent you several return emails, so please take care to check your mailbox and junk mailbox.
In order to protect your privacy, we also recommend that you contact our customer service department via the following link: https://www.sdeer.com/pages/contact-us
With best regards
SDEER Customer Service
Good luck getting a response when you…
Good luck getting a response when you need to return or exchange. I’ve not found an actual store. Website created in 2024 should have been my first clue. What I received was not the quality i expected for the price. Run!
17 June 2024
Unprompted review
Reply from Sdeer
Dear Customer,
Thank you for bringing this issue to our attention.
We apologize for any inconvenience caused by the quality of the product you received. We strive to provide our customers with high-quality products and we regret that this item did not meet your expectations.
We understand your frustration. We take customer feedback seriously and are committed to resolving this matter for you.
Could you please provide us with the order number or the email you used to place the order so that we can look into this issue? We will try our best to help solve the problem.
Once again, we apologize for any inconvenience caused and appreciate your understanding.
Please always feel free to email us at service@sdeervip.com with any issues. We will reply to you within 24 hours on our business days.
To protect your privacy, we also suggest you contact our customer service through this link: https://www.sdeer.com/pages/contact-us
Best regards,
SDEER Customer Service
Fantastic customer service & quality of …
I was thrilled with sdeer's customer service. The dress I bought were a little big, and they were so acoommating during the return process. I would highly recommend this company!
6 February 2024
Unprompted review
Reply from Sdeer
Dear Customer,
Thank you for your glowing review! We're delighted you've found our products to be high-quality and affordable, with top-notch customer service.
Your recommendation means a lot to us, and we look forward to serving you again soon! 🥰
Best regards
SDEER Customer Service
quality is the best
Sdeer quality is thae best. I am always extremely pleased with the quality of the dresses I can get from Sdeer. Their customer service is helpful and prompt. I will continue to be a return customer!
I would recommend this company to my friend colleges and others.
24 April 2024
Unprompted review
Reply from Sdeer
Dear Customer,
Thank you for your glowing review! We're delighted you've found our products to be high-quality and affordable, with top-notch customer service.
Your recommendation means a lot to us, and we look forward to serving you again soon! 🥰
Best regards
SDEER Customer Service
easy return
What a fantastic return or exchange policy! And the customer service was fast and friendly.
20 May 2024
Unprompted review
Reply from Sdeer
Dear Customer,
Thank you for your glowing review! We're delighted you've found our products to be high-quality and affordable, with top-notch customer service.
Your recommendation means a lot to us, and we look forward to serving you again soon! 🥰
Best regards
SDEER Customer Service
So cute lots of compliments
This dress is so cute and fits well! Perfect summer dress. And the flower print with the style just works. I ordered a medium and it’s pretty true to size - maybe runs a tiny bit on the small side.
24 March 2024
Unprompted review
Reply from Sdeer
Dear Customer,
Thank you for your glowing review! We're delighted you've found our products to be high-quality and affordable.
Your recommendation means a lot to us, and we look forward to serving you again soon! 🥰
Best regards
SDEER Customer Service
Reply from Sdeer
Dear Customer,
Thank you for your glowing review! We're delighted you've found our products to be high-quality and affordable.
Your recommendation means a lot to us, and we look forward to serving you again soon! 🥰
Best regards
SDEER Customer Service
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