So I‘m totally happy with your designs quality and clothes overall but… my latest order was really difficult and unsatisfactory. I ordered a jeans measured my size from your Sizeguide. The Pants arriv... See more
Company replied
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Ordering was a bit weird at first, because there were multiple tracking links, but everything worked out perfect. I ordered the Mowa Jorts in yellow and they have good quality and fit well. All in all... See more
Company replied
The shorts are really cool, but the downside is that the quality isn’t very good, the fabric ripped because I caught it with my knee, and now more than half of the shorts have a torn stripe
Company replied
On the page it said the hoodie was oversized so I ordered a small, arrived today and it was a cropped top 😭. I’m returning it to get a different size but the website had me fooled
Company details
Written by the company
Scuffers® is a clothing brand founded in 2018 based in Madrid. In full national and international growth, with a commitment to quality garments and all through an everyday urban aesthetic and full of light, with an undertone of exaltation of personal and differentiating nuances that seek a tireless personal growth. Scuffers was born with the purpose of representing every person who is willing to be more real. More alive. More honest with himself. More proud. More ambitious. In short, more THEM. As Always, With Love
Contact info
Pozuelo de Alarcón, 28023, Madrid, Spain
- help@scuffers.es
- scuffers.es
3.5
Average
21K reviews
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Reply from Scuffers
We appreciate your feedback and are happy you had a smooth experience
Reply from Scuffers
We are sorry to hear about your experience. We are looking into this.
Very Poor Quality
Shipping and communication were very good, but I'm really disappointed in the quality of the long-sleeve; I expected more, especially for the price of 60€... the stitches seem very poorly done and the stripes also don't align.
27 April 2026
I sent a Longsleeve back in January and…
I sent a Longsleeve back in January and required another size. Since today I haven´t received an replacement neither the money.
To contact the service is useless.
4 May 2026
Reply from Scuffers
We regret the delay with your replacement and refund. We are actively looking into this matter to resolve it promptly for you.
Good quality and fast to receive!
4 May 2026
Reply from Scuffers
We’re pleased to know everything worked out well with your orde
“Return completed weeks ago — still no refund”
Return was marked as completed on 23 April 2026, but as of 19 May 2026 I still have not received my refund. The status in the return portal has been stuck on “refund in progress” for weeks.
Very disappointing customer service experience, especially because it is extremely difficult to find any direct contact information on the website.
Order #2032776
19 May 2026
Unprompted review
Reply from Scuffers
We appreciate you sharing your experience regarding the refund for Order #2032776. We understand your frustration with the delay and the difficulty in finding contact information. We are actively looking into this for you.
Delivery not received
Hi,
Despite changing the delivery address and receiving notification from FedEx, your hoodie was delivered to the old address where it is no longer. As a result I have not received any delivery.
How do we rectify this?
Kind regards
4 May 2026
Reply from Scuffers
We sincerely regret the delivery issue with your hoodie. We're actively investigating this with FedEx to locate your package and resolve this for you.
Disappointing Quality for a Birthday Gift
I bought this as a birthday gift for my daughter. We expected the Scuffers material to be of very good quality since we invested a significant amount of money in the product. However, after delivery, we were disappointed with the hoodie material, as it felt very rough and developed too many wrinkles. Even after just one wash, the wrinkles became worse and required ironing again, but they still remained visible.
We are not sure whether the product we received was defective or of poor quality. Because of this experience, we are losing trust in Scuffers and are unsure if we will purchase from them again in the future. We hope someone from the support team can assist us in resolving this issue.
4 May 2026
Reply from Scuffers
We are truly sorry to hear about your disappointment with the hoodie's material quality and the issues with wrinkling. We understand your concerns regarding the product's condition, especially after just one wash. We appreciate you bringing this to our attention and for sharing your experience. We are actively looking into this matter to understand what might have happened and prevent similar occurrences.
Recommended Boxer Sizes vs. Reality
Received the items associated with this order; however, the corresponding “size guide” for each item does not match reality. As such, I know they will not fit.
White Boxer pack advised me to go one size up, I did, to XL for my 35. The XL in this pack are visibly longer in the waist, but the stretch is less than that of the L in the Band Pack I received. Note: Band Pack does not advise consumers to size up. But based on the elasticity of the Band Pack, they will fit better than the XL White Boxers. I will not be able to wear either of these items.
My Size: 34/35 waist, height 6ft, 165lbs.
Design and materials are excellent. Just not a practical fit for a real, live, grown, athletic, man
4 May 2026
I received the wrong size
I received the wrong size
I reached out via email 2 weeks ago and have still not heard back.
4 May 2026
Reply from Scuffers
We are sorry to hear about the sizing issue and the delay in our response. We are looking into this for you.
Satisfied customer.
Easy to order, delivered quickly and on time. Great quality , sizing correct. Satisfied customer, will repeat.
4 May 2026
Reply from Scuffers
We're so pleased you found ordering easy, and your delivery was quick and on time. We appreciate your positive feedback on quality and sizing!
Reply from Scuffers
Really appreciate your feedback, it means a lot to us
Reply from Scuffers
We're happy to hear you enjoyed our service and product. We appreciate your feedback.
TOOK A WHILE TO SHIP
TOOK A WHILE TO SHIP. HOWEVER REALLY LIKE THE HOODIE. WOULD LOVE OF YOU START DOING A FLEECE LINEING ONE OR PLUSH ONE SO IT IS SOFT AND COMFY.
4 May 2026
Reply from Scuffers
We appreciate your feedback and are glad you enjoy the hoodie! We're always looking for ways to improve our products.
Great product
Great product, delivery date didn’t match tracking but order still arrived in time
4 May 2026
I initially ordered the wrong size but…
I initially ordered the wrong size but the support bot canceled my order and the refund came in quickly
4 May 2026
Reply from Scuffers
We're glad to hear our support bot efficiently assisted with your order cancellation and refund. We appreciate your feedback.
Reply from Scuffers
Please contact our customer service team at help@scuffers.com with your order details so we can check the status and help resolve this as quickly as possible.
Refund
Hello, my package has not arrived yet.
Order number: SCFFS1G95900
Tracking number: 2075900
Expected delivery date: 13-05
Could you please check the status of the shipment and help resolve the issue?
can i get my money back?
4 May 2026
Reply from Scuffers
We are sorry to hear your package has not arrived. We are actively investigating this delivery issue for you. We will contact you shortly with an update.
Reply from Scuffers
We're thrilled you enjoyed the fast delivery and great quality!
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