The wording about the second chance scratchy needs to be changed on the main screen. It says enabled it should say eligible. When it says enabled it makes the person believe that they don't have to do... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I have never seen virtual scratch-offs done better! I also value the transparency and trust that the site has built into the games. The odds are clearly displayed, and they even explain how odds ar... See more
Company replied
I tried it out and at first felt like the odds were against me, but they have great promotions where they send text reminders of the deals- so I decided to take the offer, and take a chance.. and ende... See more
Company replied
I won and tried withdrawing my winning it took the amount away from my winning and said it would be deposited back onto my account. And it's been 2 weeks. Said would take 24 hours.
Company replied
3.9
Great
522 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
they do pay but their odds are really…
they do pay but their odds are really against you and mostly win what u paid for the ticket price and if you don't make a certain amount you can't cash out cash that's how they get you they're not very withdrawal friendly like any of them are but I just played and I swear to you at a 10 911 time and it was just the money that I played for that like it was a $20 winner and it was a $20 broke even that's not a win my opinions
21 April 2026
Unprompted review
Reply from Scratchee
Hi there, thank you for sharing your honest experience. We really appreciate you taking the time to break this down. We understand how frustrating it can feel to break even on a play, especially when you’re hoping for a bigger win. Outcomes like matching the ticket value can happen, but we recognize that it doesn’t always feel rewarding. Our games are designed with stated odds, and while wins are possible, results can vary from play to play. Regarding withdrawals, we aim to keep the process as smooth as possible, but we hear your concern about minimum cashout requirements and overall experience. Feedback like yours is important and helps highlight where expectations may not be aligning with user experience. If you ever have questions about odds, payouts, or withdrawals, our support team is always here to help clarify things. We appreciate you giving us a try and sharing your perspective.
I won and tried withdrawing my winning…
I won and tried withdrawing my winning it took the amount away from my winning and said it would be deposited back onto my account. And it's been 2 weeks. Said would take 24 hours.
6 April 2026
Unprompted review
Reply from Scratchee
Hi Kristin, thank you for your review. Please reach out to hello@scratchee.com with your details for this to be reviewed for you.
Fun every time
16 April 2026
Unprompted review
Reply from Scratchee
We’re glad to hear you’re having fun every time, that’s exactly what we aim for. Wishing you lots of luck and great wins ahead! 🎉
It Paid for my rent!
I tried it out and at first felt like the odds were against me, but they have great promotions where they send text reminders of the deals- so I decided to take the offer, and take a chance.. and ended up winning enough for rent! Withdrawal was faster than my bank and has been reliable and fun!
13 April 2026
Unprompted review
Reply from Scratchee
Thank you so much for sharing your experience!
We’re really glad you decided to give it another shot and took advantage of the promotions it’s awesome to hear it paid off in such a meaningful way. We work hard to keep things exciting with special offers and fast, reliable withdrawals, so it’s great to know that stood out to you.
If you ever have questions or need anything, our team is always here to help. Wishing you the best of luck on your next games!
First time I played won 240$ was able…
First time I played won 240$ was able to get my eGift card with no problem thank you totally recommend it
26 March 2026
Unprompted review
Reply from Scratchee
Thank you so much for sharing your experience! We’re thrilled to hear that you won on your first play and that your eGift card was delivered smoothly. That’s exactly the kind of experience we aim to provide. We really appreciate your recommendation and hope you continue to enjoy playing with us. If you ever need any assistance, our support team is always here to help!
The wording about the second chance…
The wording about the second chance scratchy needs to be changed on the main screen. It says enabled it should say eligible. When it says enabled it makes the person believe that they don't have to do anything further to activate it. Other than that I've had a pretty good experience. Customer service gets back at you really fast so that's a plus
25 March 2026
Unprompted review
Reply from Scratchee
Hi there, thank you for taking the time to share your feedback. We really appreciate it! You make a great point about the wording of the “second chance” feature, and we understand how “enabled” could be misleading. We’ll be sure to pass this along to our team for review so we can improve the clarity of the experience. We’re also glad to hear you’ve had a positive experience overall and that our customer service has been helpful. That means a lot to us! If you ever have additional suggestions or need assistance, don’t hesitate to reach out. We’re always here to help!
I was lie too I deposit over $300 and…
I was lie too I deposit over $300 and they haven't Post my Deposit im filing a complaint I HAVE A FAMILY'S MEMBERS THAT WORK FOR THE RGEY DONT HAVE A CONTACT NUMBER
OR >EMAIL ADDRESS
I WANT MY REFUND BACK
FBI' I FEEL THIS US A SCAM
26 March 2026
Unprompted review
Reply from Scratchee
Hi Solomon, please reach out to hello@scratchee.com with the email address and name associated with your Scratchee account, and we will look into this for you. Thanks!
Awesome
I was able to play, win and then withdraw immediately. It was totally awesome.
25 March 2026
Unprompted review
Reply from Scratchee
Thank you so much for your amazing review! We're thrilled to hear that you were able to play, win, and withdraw without any hassle. That’s exactly the experience we aim to provide. It’s great to know you had such an awesome time, and we truly appreciate your support!
I was thinking if it was real or not…
I was thinking if it was real or not and it is I cashed out and it was in my account the next day this is a good site
26 March 2026
Unprompted review
Reply from Scratchee
Thank you for sharing your experience! We completely understand having doubts at first; it’s always good to be cautious. We’re so glad you gave it a try and were able to successfully cash out and receive your funds quickly. It’s great to hear you’re enjoying the platform! If you ever have any questions or need assistance, we’re always here to help. Happy playing!
When it comes to online gambling im…
When it comes to online gambling im very skeptical bc it's my information. Something told me to try it, so I deposited 10$ and won 100$. It was withdrawn to my account within mins.so ill be playing this app for awhile.
21 March 2026
Unprompted review
Reply from Scratchee
Thank you for the feedback, Thaone. We totally get the skepticism—keeping your information and your winnings secure is our top priority. There’s nothing better than that first "big win" feeling, especially when it hits your bank account in minutes!
We’re thrilled to have you with us and look forward to seeing you more. Good luck on your next round!
Great Promotion Deals
This app is great. Customer service is amazing. Very transparent and helpful. Yes your winnings arrive into your account when you withdraw. They had 5 tickets for $10. I won cash prize and it was deposited into my account within 24 hrs.Don't forget to slide on the 2chance button to get a ticket if your first ticket was not a winner. I hope they come up w $5 tickets soon. PLAY RESPONSIBLE.
20 March 2026
Unprompted review
Reply from Scratchee
Thanks for the glowing review, Ann! We’re glad our support team and fast withdrawals hit the mark for you.
Good luck, and thanks for reminding everyone about the 2nd Chance and to Play Responsibly!
Honest and Transparent!
I have never seen virtual scratch-offs done better!
I also value the transparency and trust that the site has built into the games. The odds are clearly displayed, and they even explain how odds are determined.
I will update my review once I can provide feedback on the withdrawal process -- still waiting on my winning ticket!
15 March 2026
Unprompted review
Reply from Scratchee
Thank you so much for the 4-star shout-out, Mikey! We are thrilled to hear that you’re enjoying our virtual scratch-offs and that our commitment to transparency is hitting the mark for you.
We firmly believe that players deserve to know exactly how the games work, which is why we make sure those odds are front and center. It’s awesome to see that being appreciated! We hope you hit that big win soon.
When can I expect to receive my 60.00…
When can I expect to receive my 60.00 winnings? Thanks
7 March 2026
Unprompted review
Reply from Scratchee
Hi Debra, thank you for your review. Please reach out to hello@scratchee.com with your details for this to be reviewed for you.
I love it I've redeemed both times I…
I love it I've redeemed bothex times I played
8 March 2026
Unprompted review
Reply from Scratchee
Thank you for sharing your experience, Christ! We are thrilled to hear that you won and redeemed your winnings both times you played.
YOUR WINNINGS ARE USELESS GIFT CARDS
YOUR WINNINGS ARE USELESS GIFT CARDS. I live out in the country and dont use non of those. I WANTED TO USE MINE FOR OTHER GAMBLING. THIS IS A CRAPPY GAMING PLATFORM
4 March 2026
Unprompted review
Reply from Scratchee
We’re sorry to hear about your frustration, Megan. To clarify, our platform’s redemption options are based on your total balance:
Balances under 100: Only gift card redemptions are available.
Balances of 100 or more: This unlocks alternative payout methods.
We appreciate your feedback regarding the accessibility of these rewards for players in rural areas and will share this with our team.
I have a heck of a time withdrawing my…
I have a heck of a time withdrawing my winnings it can be down it's just a pain sometimes
2 March 2026
Unprompted review
Reply from Scratchee
Thank you for your feedback. We truly appreciate you taking the time to share your experience.
We’re sorry to hear that withdrawing your winnings has felt like a hassle at times. While withdrawals can absolutely be completed, we understand that the process should feel smooth and straightforward every time. If you ever run into issues, our support team is always here to guide you step-by-step and make it as quick as possible. We’re also continuously working to improve the withdrawal experience to make it easier for everyone. Thank you for playing, and we appreciate your patience!
It's good played one 10 dollar ticket…
It's good played one 10 dollar ticket hit for 500 it said withdrawled to my bank but it was the weekend so hoping to see it Monday I hope but so far it's good
28 February 2026
Unprompted review
Reply from Scratchee
Thank you for sharing your experience! 🎉 Congrats on hitting $500 on your $10 ticket, that’s an awesome win! Since it was over the weekend, it’s normal for the withdrawal to take a little longer to show in your bank, but once the bank processes it, the funds should appear right away. We're glad you’re enjoying the game so far, and we hope your winnings hit your account smoothly on Monday! 🥳
I have actually won real money and was…
I have actually won real money and was paid out very quickly with in days. I love the Scratchee, you should try it..
25 February 2026
Unprompted review
Reply from Scratchee
Love to hear it, Terri! We aim to keep those payouts moving as fast as your winning streaks. Thanks for being part of the Scratchee community—keep those wins coming!
So the other day i woke up at 2 in the…
So the other day i woke up at 2 in the morning not feeling the greatest! I came across scratchee on Instagram and said why not i bought 2 10 dollar tickets and hit for 50 on one and 100 on the other! I withdrew immediately to my linked bank account!!! Awesome!!! Now its only sunday and i dont think my bank allows instant ACH transfers but im positive Seriously , 100 percent confident it will be there monday morning! Thank you so much scratchee you have made a lifetime customer and fan! Me and my whole family are using it now is there a referral bonus???
27 February 2026
Unprompted review
Reply from Scratchee
What a way to turn a rough night around! 🥳 We’re thrilled you and the family are enjoying the app, Todd. We have paused our referral program and will restart it in the future.
I just started to play and have amassed…
I just started to play and have amassed a lot of money. The best part is I got paid the very same day!
26 February 2026
Unprompted review
Reply from Scratchee
Welcome to the winner's circle, Roy! 🏆 There’s nothing better than a same-day payout. We're glad you’re off to such a strong start. Good luck on your next scratch!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.