Scottish Friendly Reviews 3,141

Scott was such a great help with setting up my account,very patient and talked me through every step. Customer care took to the next level thank you so much

Make a mistake opening my Son JISA.
Trying to get that sorted and it’s been a nightmare.
Customer service appealing on our 3rd attempt.
Your not the main contact-another issue
Your brother is over 16 got to sort it himself
And here we are now.

As a grand mother I opened an account for my grand daughter. Everything appeared fine. The DD was set up. I phoned after to make sure the account was up and running. Was told yes. My grand daughter wanted to see her account and I discovered I was unable to log into the account. After e-mails to them, I received an office response to each, waited the time scale and then I phoned them to be told this company does not do these types of accounts. My account had been closed. If you put this into the search this company emerges. So I would not bother.
You gave me hope in your reply and I got in touch: after series of secruity questions and a promise you would get back to me within 3-5 days I waited. Still waiting... Silence
Conclusion, a product that is not available can not be fixed.

I had trouble logging into my account. I telephoned, I did not have to wait long before the call was answered. The problem was soon resolved with the lady staying on the line until I had gained access to my account. Once in my account the transaction I wished to make was very straight forward, easy to follow steps and some of the boxes were automatically filled, name, address and bank details etc.

Great to view and amend online

Appalling company when it comes to transfering your pension. Over a month and still not done. Spoke to Arron last week who advised would be received within 3 to 5 working days ...no. called today only to be told that that was rubbish he had said and the transfer hadn't been actioned as they needed another form. I explained as I had to Arron that a second form had been sent which Adam confirmed had been received. Hence the pension being sorted within 3 to 5 working days. Amy today confirmed that it had been received and would escalate it. Complaint raised. So please avoid this company as all you get is lies

Very helpful customer services and the plans and app are all very simple and easy to understand.

Very helpful and friendly

Easy user friendly services and also downloaded the app which is more convenient

Had a pension which I did not know I had, which had been transfered from Canada Life. They contacted me to let me know and the withdrawel only took a month for everything to complete and get the pay out.

Just appalling! Instructions don't match what is required. I had to make choices that did not match what I was actually doing as the choices needed did not exist. Staff advice is incorrect. Log in produces anomalous results. Locks out. For me, one of the worst website log in experiences ever.

Karen was really kind and helpful today

Kudos to a team member like that

Thanks

Mr Seth

Never received a welcome pack. Communication is quite poor.

I have been investing with Scottish friendly for a few years.

The ease arranging the investment portfolios and staff communication is excellant.

Fund investment is varied and easily managed.

Accessing funds is very straight forward.
Highly recommended.

Really easy to open an account and have it directly linked to my grand child's junior isa.

very easy to navigate site & understand products

User friendly interface fast and efficient

Very easy to follow the steps and get set up, not a single bad word for this company

Easy to navigate throughout for opening my grandsons JISA.