Scottish Friendly Reviews 

Not the best customer service, I called to update my bank account to make a withdrawal from my ISA and was asked to send a bank statement to prove my account belongs to me, as I have a brand new bank account I couldn’t do this as no statements had been generated yet, I managed to get a letter from my bank showing all the details Scottish Friendly had asked for but after sending this to them the lady on the phones exact words were “I asked for a bank statement not this, but ok” In a very sarcastic tone, she then proceeded to put me on hold for 10 minutes whilst she spoke to a colleague for advice before coming back and saying she had referred my documents on to be checked. Quite frustrating.

Very simple. Very quick. Took me 2 mins and I am all signed up and saving

as an existing customer I am very confident to continue investing

So good to understand

Good information. Easy to use and choice of products.

Easy quick transaction

My wife has had to deal with multiple mistakes and plenty of stress in helping her parents with their policy. If you look at your reviews, you'll see that almost all of the 5* reviews relate to setting up accounts etc (they obviously make sure to do a good job in getting people on board). The 1* reviews relate to people who wanted to get the service they paid for.

Excellent fund information presented in way easily understandable for the layman

Website easy to navigate. Information concise. Clear instructions. Would recommend.

Really easy app to read and transfer funds

Myself and my wife had 2 endowment policy's with this company and in both instances when the policy's had matured it became ridiculously difficult and time consuming for our money to be payed into our Bank accounts. The reason for this was the incompetence of the Senior Partners or Management to sign of on our policys. They showed a complete lack of professionalism in their job and left the people in customer service to try and appease me with my concerns. If it wasn't for the understanding and appity of these front line people this company would be in a sorry state. My thanks to Karen and Fraser but especially to BROGAN. This girl went over and above to assist me with my issues and I will be eternally grateful to her. So Senior Partners learn from your front line staff on how to be Professional.

As executor to a deceased persons estate I unfortunately had to deal with Scottish Friendly. Never in my 50 years in business have I come across such a shambolic operation. Mistake after mistake,delay after delay it went on and on. When I lodged a complaint against one call handler who couldn't understand the most basic question became rude and refused to let me speak to anyone else I was told the recording of the conversation would be reviewed by a manager and that I would be contacted. I never heard a thing after that. If anyone ever requests that I deal with Scottish Friendly on their behalf again I will say no. This platform ought to offer no star ratings as that would be my opinion and from looking at other reviews many other people would do the same. A truly horrendous experience.

Update: Scottish Friendly are trying really hard to get my review removed. Such a dodgy practice. People need to be aware of bad service when investing their money.

Closed my account. No email confirming closure. The accounts on the online portal are all gone and apparently so is all my money.

It would be great if they communicated, answered emails sent to customer service or just sent an email to confirm closure and what is happening with my money.

Right now I feel robbed.

Their bot response is a joke. I have sent an email. I've sent three. Zero response. How about your actually deal with your customer properly.

Terrible company. I will never put a penny near you again.

All the charges makes this a money losing ISA. I have several ISAs with different providers and this is the only one going backwards.

Also beware, I created a pot within my ISA that had £100 in. I decided to close the pot and the £100 has disappeared. It's not been added back to my main ISA and there is just zero trace of it. It doesn't help that the app provides such limited data. It is incredibly user unfriendly.

There is a monthly "management" charge and in over two years I've never received any interest or bonus payments. I have less money than I put in and they keep charging. Lol what a rip off.

Also be aware if you try to close your ISA and withdraw your money they charge you at least £50 for the pleasure.

So dodgy I wish I never opened an account with Scottish Friendly.

Avoid is my advice. There are many better options.

Easy to open.

The site is easy to fill, but unreliable. The house address comes automatically but is shortened, try and correct it and the back cursor does not move easily. When all is done the web page says, 'Sorry, this page is not working, phone....'. When I phone they cannot see/fix the problem, I have to take a photo and send by email. Somehow this is an old fashioned company with an old fashioned IT department, run by above 80's....the BOD should use the process and see how cranky the pages are

Love the ‘pots’ for saving for various projects or plans. Makes it very personal and helps savings plans.