ScotPac Business Finance Reviews 712

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 90 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the staff's professionalism, helpfulness, and quick responses. Many people appreciate the smooth and stress-free user experience, noting the efficiency and ease of the overall process from inquiry to approval and settlement. Reviewers frequently mention the prompt communication and the team's ability to go above and beyond to assist with various scenarios, making them feel valued. However, some customers also noted issues with specific individuals being rude or secretive, and one reviewer experienced a torturous process where finance was approved then revoked.

What people talk about most

Service

Clients share positive opinions on service, consistently describing it as professional, efficient, and... See more

Staff

Users describe positive interactions with staff, highlighting their attentiveness, helpfulness, and... See more

User experience

Reviewers highlight positive aspects of user experience, with many expressing satisfaction and happiness with... See more

Customer service

Consumers find customer service to be positive, with many reviewers describing staff as attentive, helpful,... See more

Response time

Customers consistently note positive experiences with response time, highlighting quick approvals and fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It was in May 2024 when I got approved for a business loan by ScotPac. My credit score was just average back then but still I was approved for a loan to upgrade my telehealth business. Best part is, H... See more

Company replied

Rated 5 out of 5 stars

This is the second time I have used them and very happy with the overall process. No mocking around while ensuring everything is done according to regulations. Quick and efficient and officer wasnt v... See more

Company replied

Rated 5 out of 5 stars

Daxa has been fantastic to work with. She’s fast to respond, extremely professional, and makes the whole process feel simple and well managed. Couldn’t ask for a better ScotPac Cash Connector manager.... See more

Company replied

Rated 5 out of 5 stars

Wayne went above and beyond to help me with this scenario given it was outside policy and he had to escalate it to have it done. Had a few issues at settlement albeit they were explained accurately... See more

Company replied


Company details

  1. Financial Institution

Written by the company

ScotPac Business Finance is Australia and New Zealand’s largest non-bank lender, supporting businesses of all sizes with tailored funding solutions. For over 35 years, we have partnered with business owners, providing the flexibility and support they need to grow, manage cash flow, and seize opportunities. Our comprehensive product range includes invoice finance, asset finance, trade and import finance, and business loans. These solutions are designed to simplify access to working capital, enabling businesses to scale without the constraints of traditional financing. Whether you’re looking to improve cash flow, purchase equipment, expand operations, or navigate complex supply chains, ScotPac is here to help. With a dedicated team of experts and a commitment to understanding the unique needs of each business, we pride ourselves on offering fast, personalised service. As a trusted partner, we have supported tens of thousands of businesses across diverse industries, from start-ups to established enterprises. At ScotPac, we’re driven by one goal: empowering business success. Let us help your business unlock its full potential with flexible funding solutions that work for you


Contact info

4.8

Excellent

TrustScore 5 out of 5

712 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We have a great relationship with Craig…

We have a great relationship with Craig Michi, Xavier Rego and Erin Bleasdale

10 January 2025
ScotPac Business Finance logo

Reply from ScotPac Business Finance

Thank you for the feedback! We're thrilled to hear Craig, Xavier, and Erin have provided excellent support. We value your trust and look forward to continuing our partnership!

Rated 5 out of 5 stars

Working Capital experts

Dean and Sammy are great to deal with, they know their products, they're proactive and great communicators.

15 January 2025
ScotPac Business Finance logo

Reply from ScotPac Business Finance

Thank you for your kind words! We're thrilled to hear that Dean and Sammy provided such excellent service and showcased their expertise. We're here to support you whenever you need us!

Rated 5 out of 5 stars

5 stars for ScotPac & their team, Daxa & Breanna

We have had a relationship with ScotPac for several years now & they have always dealt with us with the utmost professionalism. If I may say Daxa is a delight to work with & is always so accommodating & will go above & beyond to help in any way possible.

ScotPac are always pquick to respond to any queries we may have & to resolve any issues they may arise.

Thank you Daxa & Breanna!!

8 January 2025
ScotPac Business Finance logo

Reply from ScotPac Business Finance

Thank you so much for your kind words and for taking the time to share your experience!

We’re thrilled to hear that Daxa and Breanna have made such a positive impact. We’ll be sure to pass on your lovely feedback to them. It’s a pleasure supporting your business, and we’re always here to help!

Rated 5 out of 5 stars

Help my business to grow

Really helping small business get the funding it needs for growth

7 January 2025
ScotPac Business Finance logo

Reply from ScotPac Business Finance

Thank you for sharing your feedback! We're proud to support small businesses and help them achieve their growth goals.

Rated 5 out of 5 stars

Our facilitator Daxa has been very…

Our facilitator Daxa has been very helpful and understanding. Daxa is professional and very approachable. My team and I value the relationship we have with Daxa and look forward to working with her for the foreseeable future.

7 January 2025
ScotPac Business Finance logo

Reply from ScotPac Business Finance

Thank you for your feedback! We’re delighted to hear how much you value your relationship with Daxa. Building strong, supportive partnerships is something we’re proud of, and we look forward to continuing to work with you and your team.

Rated 5 out of 5 stars

We have been with Scotpac for many…

We have been with Scotpac for many years I deal direct with Daxa & she has gone above & beyond for our business. We went through a rough patch & Daxa was always coming up with solutions & ways to help. She is very efficient & I always know its going to get done when Daxa is dealing with it.

7 January 2025
ScotPac Business Finance logo

Reply from ScotPac Business Finance

Thank you for your kind words and ongoing trust in us! We're so pleased to hear how much of a difference Daxa has made for your business. Supporting our clients through challenges and finding solutions is what we strive for every day.

Rated 5 out of 5 stars

Daxa has been super flexible and…

Daxa has been super flexible and cooperative

30 December 2024
ScotPac Business Finance logo

Reply from ScotPac Business Finance

Thank you for your feedback! It’s great to hear that Daxa has been accommodating and cooperative in supporting your needs.

Rated 5 out of 5 stars
ScotPac Business Finance logo

Reply from ScotPac Business Finance

Thank you for sharing your experience! We're thrilled to hear you appreciated our service and understanding. We're here to support your business every step of the way.

Rated 5 out of 5 stars

Constant Improvement

It's impressive when a company actively seeks their customers' feedback to help them finetune and make their overall business as customer responsive as possible.

20 December 2024
ScotPac Business Finance logo

Reply from ScotPac Business Finance

Thank you for your thoughtful feedback! We’re committed to continually improving and value our partnership with you. Your insights help us grow stronger together!

Rated 5 out of 5 stars

Great company to work with

ScotPac are a very reputable company and have been a great partner to our business,

1 November 2024
ScotPac Business Finance logo

Reply from ScotPac Business Finance

Thank you for your kind words and for being such a valued partner! We're delighted to support your business and look forward to continuing our strong partnership.

Rated 5 out of 5 stars

Very good experience with Scotpac...am…

Very good experience with Scotpac...am very grateful for their very support in my business. Cannot recommend them highly enough.

12 December 2024
ScotPac Business Finance logo

Reply from ScotPac Business Finance

Thank you for your kind words! We're thrilled to hear about your positive experience with ScotPac. Supporting businesses like yours is what drives us, and it’s great to know we’ve made a meaningful impact. Your recommendation means the world to us!

Rated 5 out of 5 stars

Great people to work with

Great people to work with. Dedicated to their clients achieving a positive outcome.

19 December 2024
ScotPac Business Finance logo

Reply from ScotPac Business Finance

Thank you Martin for your feedback! We're delighted to hear you enjoyed working with our team. Dedication to helping our clients succeed is at the heart of what we do.

Rated 5 out of 5 stars

Amazing to deal with.

Amazing to deal with.

1 November 2024
ScotPac Business Finance logo

Reply from ScotPac Business Finance

Thank you for your kind words! We're so pleased to hear you had an amazing experience with us.

Rated 5 out of 5 stars

Reliable and Transparent: A Game-Changer in Debtor Financing

I have had the pleasure of working with Bryan Over from ScotPac on numerous files over a number of years, and I must say that my experience has always been overwhelmingly positive. As a debtor financier, both Bryan and ScotPac truly stand out due to their expertise, professionalism, and commitment to helping businesses manage their financial obligations.

From the very first interaction, Bryan Over provided invaluable insights into the debtor financing process. Bryan took the time to thoroughly explain the options available, and helped me understand the best approach tailored to my various clients unique needs. ScotPac understanding of both the financial and legal aspects of debt management was evident, and it gave me confidence in making informed decisions on behalf of my clients and the end funding lines.

The entire process of each transaction has been seamless and transparent. Both Bryan and ScotPac ensured that I was kept up-to-date at every stage. They provided clear, understandable terms, which alleviated any concerns I might have had about hidden fees or default clauses. Their attention to detail meant there were no surprises along the way, and all applications were processed efficiently.

What truly sets Bryan apart is his exceptional customer service. Both Bryan and his team are accessible, responsive, and genuinely care about the client's success. Whether I had a question or needed to adjust some terms, they were always available and quick to respond, making me feel supported throughout the process.

Thanks to their assistance, I was able to effectively manage my clients expectations and implement a number of funding line designed to improve cash flow. The financial solutions they offered were flexible and tailored to meet the short-term and long-term goals for all of my clients businesses.

If you're considering debtor financing, I highly recommend both Bryan Over and ScotPac. Their professionalism, transparent approach, and dedication to client success make them an invaluable partner in navigating challenging financial times. They have not only helped my clients businesses thrive but also provided peace of mind during critical periods.

1 December 2024
Unprompted review
ScotPac Business Finance logo

Reply from ScotPac Business Finance

Thank you for your thoughtful and detailed feedback! We’re thrilled to hear about your positive experiences working with Bryan Over and ScotPac over the years. It’s wonderful to know that Bryan’s expertise, professionalism, and client-focused approach have consistently made a difference for you and your clients.

We look forward to continuing to work with you!

Rated 5 out of 5 stars

I needed a solution for a long-standing…

I needed a solution for a long-standing client who needed to move from another financier. Bryan Over gave the client the solution the client needed at a more competitive term. It was a pleasure dealing with Bryan and Ali.

17 November 2024
ScotPac Business Finance logo

Reply from ScotPac Business Finance

Thank you for your feedback! We're delighted to hear Bryan and Ali were able to provide a competitive solution for your client. It’s always a pleasure to support great outcomes!

Rated 5 out of 5 stars

Talei is efficient

Talei is efficient, fast and so helpful.

16 December 2024
ScotPac Business Finance logo

Reply from ScotPac Business Finance

Thank you for your kind words! We're thrilled to hear that Talei's efficiency and helpful support made a positive difference.

Rated 5 out of 5 stars

Scotpac Experience

I’ve had the pleasure of working with Scotpac on numerous occasions, and the experience has been consistently exceptional. I would like to make a special mention to Nathan, whose dedication and professionalism stand out. He is incredibly helpful, builds strong relationships with clients, and goes the extra mile to ensure everything runs smoothly.

I truly value the partnership we’ve established and look forward to continuing to work together in the future!

1 December 2024
ScotPac Business Finance logo

Reply from ScotPac Business Finance

Thank you for your kind words and ongoing partnership! We're thrilled to hear about your positive experiences with ScotPac, especially Nathan's dedication. We'll ensure your feedback reaches him. Looking forward to supporting you further!

Rated 5 out of 5 stars

The team at Scotpac are on top of their game. First Class!

The team at Scotpac are on top of their game when it comes to customer service and communication.

To Tara and Marco well done.

9 December 2024
ScotPac Business Finance logo

Reply from ScotPac Business Finance

Thank you for your kind words! We're thrilled to hear that the ScotPac team, especially Tara and Marco, provided excellent customer service and communication. Your feedback is greatly appreciated, and we look forward to continuing to serve you with excellence.

Rated 5 out of 5 stars

Review

Nathan Geale was fantastic to work with and made the process nice and easy.

25 November 2024
ScotPac Business Finance logo

Reply from ScotPac Business Finance

Thank you for your feedback! We're thrilled Nathan Geale made the process smooth and enjoyable. Our team is committed to exceptional service, and it's great to see Nathan exemplified this. We look forward to serving you again!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look