The driver came on time, kept me updated on he’s whereabouts. Gave 4 stars because he didn’t explain about how to restore the medication. I could have been a new patient and left it on a table until... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
The "experience" was good, not great. Delivery was at a good time but it would have been better if the driver was able to call or text me on arrival so that I didn't have to stand outside in the rain... See more
Company replied
The Belfast team at Sciensus had been absolutely amazing. Every single one of the nurses I encountered were extremely professional, caring and so so so lovely. They made my treatment a lot less worryi... See more
Company replied
This company is amazing, everything they say they will do, they deliver! I've received nothing but excellent service from medical advice, follow up nurse calls & delivery. I've just received my late... See more
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Company details
Written by the company
Sciensus is a proven life sciences solutions partner with more than 30 years’ experience in navigating and unlocking the complex European healthcare ecosystem. We have an ambitious new vision – to become the global leader in helping each and every patient make the most of their medicine. To make it happen, we’re using knowledge and insights developed over nearly three decades of patient care – as well as cutting-edge research that gives us unparalleled learnings from millions of patient touch points. Together, those strengths mean we can focus every service, intervention and innovation we offer on the unique and individual needs of patients, giving people greater knowledge, choice and convenience than ever before. We can use intuitive technology to put the practical, emotional and clinical support they need, right at their fingertips. And we can empower them to take control of their health, achieving better outcomes, long term.
Contact info
20 Eastbourne Terrace, Paddington, W2 6LG, London, United Kingdom
- 03331039499
- generalenquiries@sciensus.com
- sciensus.com
4.2
Great
5K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Sciensus
Hi Tracey, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Clare
Called them at 9.15 this morning…
Called them at 9.15 this morning 24/1/26
I had broken my SurePal pen for injecting my growth hormone. Lady on call was really nice and escalated email as urgent to the pharmacy department saying they’ll call you with the options I had, I’m sitting here 22.08pm and no call made by Sciensus, considering this is the only place I can source my needles, pens and sharps bin it’s beyond ridiculous! I’m furious and will be reporting them to my Endocrine nurses on Monday. This is not the first time they’ve failed to call me or put an order in. Not my choice I have these conditions, let’s see what a pathetic excuse they come up with.
24 January 2026
Unprompted review
Reply from Sciensus
Dear Mrs Downton, we appreciate you taking the time to write a review. One of our Pharmacy team will contact you today. Our Pharmacy Team is available Monday to Friday 8am to 6pm so we apologise if you were expecting a call at the weekend. We use feedback to improve so we will be making sure that in future people are made aware of our opening hours. Thank you for your understanding. Thanks, Clare
Left without injections
Contacted Sciensus to book my next injection delivery on my lap top as I was gonna run out on 12th January, but was told there waiting for the proscription but have made no effort to get back to me, looks like this company cares more about profiting than peoples Health care of patients, it’s now 24th January and still no contact from any one.
5 January 2026
Unprompted review
Reply from Sciensus
Dear Blackcat, Please contact us at ptcomms@sciensus.com with your name, date of birth and postcode so that we can look into your prescription. Thank you, Clare
Terrible company that causes stress and…
Terrible company that causes stress and distress relentless phone calls asking the same thing this needs to be addressed it’s a harmful company
24 January 2026
Unprompted review
Reply from Sciensus
Dear Gillybblue, We are sorry to hear that you have had an issue with our service. We would like to resolve this for you and learn from your experience. If you contact us at ptcomms@sciensus.com our team will be able to help. Please include your name, date of birth and postcode. Thank you for taking the time to write a review. Thanks, Clare
No delivery
Delivery unsuccessful due to congestion!! That was the poor excuse I got from them today. I arrange my work schedule to be home for my deliveries and now this company is expecting me to take more time off work to wait in for another delivery! Will they pay me for loss of earnings? I doubt that very much! So I try and be flexible and give them another date and asked for a morning slot so I can work in the afternoon. But absolutely no flexibility from them, told it’s a 8am-8pm slot! If I was a paying customer I certainly would not use your company, but since the NHS has a contract with you then we have no choice. And you know that, which is why you treat us patients (who need these life changing drugs) with utter contempt! You are a disgrace
23 January 2026
Unprompted review
Reply from Sciensus
Dear Dean, we are sorry that your planned delivery was not successful and for the inconvenience caused. We are able to deliver at short notice to alternative addresses including workplaces if this helps you avoid taking time off work. Please contact us at ptcomms@sciensus.com with your name, date of birth and postcode so that we can make alternative arrangements for you. Thank you, Clare
Further to my previous two reviews !!…
Further to my previous two reviews I must, yet again, express my concerns that this company are responsible for delivering what in some cases are, no doubt, life saving drugs to NHS patients. After a brief respite from there useless delivery service- enabled by having my injections delivered to my pharmacy - I have again struck problems. Two cancelled deliveries a week apart found me on the phone asking why. I was eventually told that they no longer delivered to pharmacies because the pharmacies "did not know how to store drugs". I would add that when I first enquired about delivery to my pharmacy I was informed that this could only happen if the pharmacy " had a fridge" ( My pharmacist almost choked laughing when I told him this). The point of this review is that they did not inform me that they had stopped delivering to my pharmacy!
The sheer incompetence of this company is astounding. I am still waiting for them to inform me when I will actually receive my injections. I am not holding my breath.
23 January 2026
Unprompted review
Reply from Sciensus
Dear Thomas, we are very sorry to hear that we did not inform you that your deliveries had not been arranged. If you have not already done so, please contact us at ptcomms@sciensus.com with your name, date of birth and postcode as we will need to arrange a new delivery address for you as a matter of urgency. Please accept our sincere apologies for the lack of communication, we thank you for taking the time to alert us to this situation. Thanks, Clare
Poor customer service
Poor customer service. Happy to cancel orders on the day and provide no help towards getting your medication when needed
21 January 2026
Reply from Sciensus
Dear James, we are sorry to hear about your experience of our service. If we have not already arranged a new delivery, please contact us at ptcomms@sciensus.com with your name, date of birth and postcode, we will then be able to look into what has caused this issue. Thank you for taking the time to write a review and please accept our apologies. Thanks, Clare
Driver phoned to update on delivery
Driver phoned to update on delivery. Great service
20 January 2026
Reply from Sciensus
Dear Yvonne, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Clare
Nothing is too much trouble
Whenever I call Sciensus, or receive a call, they are always extremely friendly, courteous and helpful, and nothing is too much trouble.
15 January 2026
Unprompted review
Reply from Sciensus
Hi Wyn B, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Clare
Communication
Communication
DEI appears to have corrupted this organisation too.
This is all you need to know.
1 January 2026
Unprompted review
Reply from Sciensus
Dear Mustafa, thank you for writing a review. We would like to find out more about your experience, so that we can rectify any issues that you have encountered. Please contact us at ptcomms@sciensus.com with your name, date of birth and postcode. Thank you, Clare
All good arrived on timeb
5 January 2026
Reply from Sciensus
Hi Wendy, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Clare
Driver was polite and on time.
5 January 2026
Reply from Sciensus
Hi Theresa, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Clare
I get reminders before I am due my meds…
I get reminders before I am due my meds delivered. Always on time. Polite and friendly.
5 January 2026
Reply from Sciensus
Hi Elizabeth, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Clare
Happy and friendly
On time, Great to get text updates so you can get ready to answer the door, Always friendly happy drivers
5 January 2026
Reply from Sciensus
Hi Tracey, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Clare
Don't like the ap
Sciensus are great on the phone and the deliveries efficient with good warning about timings. Unfortunately I find the ap complicated
9 January 2026
Reply from Sciensus
Hi Tess, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Clare
Reply from Sciensus
Hi Zana, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Clare
Reply from Sciensus
Hi Terry, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Clare
Reply from Sciensus
Hi Patricia, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Clare
Pretty dire
Pretty dire. If you are ill and need their help, it takes a very long time to get anyone to answer the telephone. You then find out that they are unable to help for one reason or another. I find it quite scary that the people who manufacture and sell this drug cannot tell me how long it stays in the system! In the past when I have needed their help/advice, the service has been completely chaotic.
6 January 2026
Unprompted review
Reply from Sciensus
Dear Alison, Thank you for taking the time to write a review. Following your call yesterday afternoon, our Patient Services Team requested a call-back for you from our Pharmacy Team. We usually respond within 24 hours, so you should receive a call from one of our Pharmacy Professionals later today. Thanks again, Clare
Good Service
All delivered successfully and at the time stated. Pleasant driver, no complaints.
5 January 2026
Reply from Sciensus
Hi Tim, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Clare
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