I have recieved truly fantastic service from lloyds clinical home care, For three and a half years they have been truly great. With Lloyds clinical at the for front of my medication thus my health a... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My meditation was delivered to my door at the said time by a courteous delivery driver. Nurse Jade made it all look so doable. She was patient, she took her time & clearly explained how everything wor... See more
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Sue was incredible! 😊 Delivery to my workplace is an absolute game changer it gives me peace of mind and saves me from the stress of potentially missing my medication. She was friendly, professional,... See more
Company replied
I am very pleased with my experience with Lloyds Clinical so far as their longterm patient. Everyone has been very helpful and professional when dealing with any query that I have. Particularly I ha... See more
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Company details
Written by the company
We’re one of the most experienced providers of specialist clinical care outside of hospital, in the UK. For nearly 30 years, we’ve pioneered access to clinical therapies outside of hospital, in patients’ homes and communities. Every day we’re helping patients live independently and take control of their life. We provide medication and specialist nursing for the greatest number of therapy areas and complex conditions, out of hospital. Our success is measured by the quality of our outcomes. For patients we know it’s the time and independence to live life to their potential alongside their condition, enabling time and flexibility to prioritise family life and work. For health professionals, it’s finding smarter solutions to work more effectively with resources to do the best for their patients. What we know, learn and share from treating more than 90,000 patients each year, inspires clinical breakthroughs for a changing world. It’s what we know.
Contact info
United States
- lloydsclinical.com
4.7
Excellent
926 reviews
Replied to 93% of negative reviews
Typically replies within 24 hours
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I required to call and arrange my…
I required to call and arrange my prescription delivery and spoke to Joe - who was very friendly, helpful and efficient.
Thank you 🤗
30 April 2026
Unprompted review
Reply from Lloyds Clinical
Dear Jane
Thanks for your lovely review! We’re glad to hear Joe was friendly, helpful, and efficient in arranging your prescription delivery.
Kind regards
Patient Safety and Complaints Improvement Team
I just had a phoncall with Julie
I just had a phoncall with Julie. She was amazing throughout the call. It was so nice she was so understanding and could relate. Very polite and friendly from start to finish, Excellent
30 April 2026
Unprompted review
Reply from Lloyds Clinical
Dear Dyann
Thanks so much for your great review! We’re really pleased to hear Julie made your call such a positive experience.
Kind regards
Patient Safety and Complaints Improvement Team
Excellent call manner
The lady who called was very professional yet warm and friendly in her conversation with me. It wasnt a call spouting medical jargen. She was very informative yet her manner was aware of making me feel comfortable and answering her questions that it seemed like a conversation not completing a check list. Five star service
29 April 2026
Unprompted review
Reply from Lloyds Clinical
Dear Victoria,
Thank you for taking the time to leave a review. We are delighted to hear your positive comments regarding our service. Your feedback is truly important to us and we are grateful you have taken the time to share your experience.
Kind regards
Patient Safety and Complaints Improvement Team
Always so helpful & friendly
Extremely friendly when calling to order my ms treatment. Very warm & understanding. It’s always nice to be able to talk to someone friendly when you’re already going through a lot. I think the person I got was called Karen if I remember correctly. Thank you.
29 April 2026
Unprompted review
Reply from Lloyds Clinical
Dear Bella,
Thank you for taking the time to share your experience with Karen form our Patient Services team. We're pleased to hear you are satisfied with our service and really value your feedback.
Kind regards Patient Safety and Complaints Improvement Team
Great customer service
I had some difficulties recieving my delivery, made a call to the team were extremely helpful spoke to Joel who looked after my requirements and has done his upmost to ensure everything works out
28 April 2026
Unprompted review
Reply from Lloyds Clinical
Dear Martyn,
We are sorry to hear about your initial challange and we’d like to thank you for sharing your feedback with us. We are thrilled to hear your positive comments about our Patient Services team who assisted you, and we are glad they were able to improve your experience.
Kind regards
Patient Safety and Complaints Improvement Team
Fantastic service
Fantastic service , put my mind at ease with the process of receiving medication, the agent was extremely thorough and lovely
29 April 2026
Unprompted review
Reply from Lloyds Clinical
Dear Emma,
Thank you for taking the time to leave your feedback. Patient voices are essential to the work we do and we are glad to hear about your experience with our Patient Services team.
Kind regards
Patient Safety and Complaints Improvement Team
Very polite and helpful
29 April 2026
Unprompted review
Reply from Lloyds Clinical
Dear Lee,
Thank you for taking the time to share your experience with us. We’re really pleased to hear your feedback, as patient experience is extremely important to us.
Kind regards
Patient Safety and Complaints Improvement Team
Very helpful and understanding really…
Very helpful and understanding really happy with the service feel confident that they are dealing with my medication
29 April 2026
Unprompted review
Reply from Lloyds Clinical
Dear Michael,
Thank you for taking the time to share your experience with us. We are thrilled to hear your positive comments and we really appreciate your feedback on our service.
Kind regards
Patient Safety and Complaints Improvement Team
Lloyds Clinical -I have just spoken to…
Lloyds Clinical -I have just spoken to an advisor called Joe ,he dealt with my enquiry and order super efficiently and was extremely helpful.
28 April 2026
Unprompted review
Reply from Lloyds Clinical
Dear Jan,
Thank you so much for your review. We’re really pleased to hear that Joe was able to deal with your enquiry and order so efficiently, and that you found him extremely helpful. We really appreciate you taking the time to share your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Very old fashioned can't contact you…
Very old fashioned can't contact you on WhatsApp as to be land line or mobile grown to big to fast forgot about them that made them grow. still pretty stupid via hospital and them I took 6 months supply where my mobile did not work but same number worked on WhatsApp.. they know I takes it once a week so they wanted to deliver one month after I returned with no meds. They glad to grow but to stupid to improve
23 April 2026
Unprompted review
Reply from Lloyds Clinical
Dear Paul,
Thank you for taking the time to share your feedback. We’re sorry to hear about your experience and appreciate you raising these concerns.
We understand the frustration you’ve described around contact methods, delivery scheduling, and the impact this had when you were without medication. This is not the experience we want for our patients. We will look into the points you’ve raised to better understand what happened and identify any improvements needed to our processes and communication.
If you’re willing, we would welcome the opportunity to review this in more detail. Please contact our Patient Services Team directly so we can ensure your experience is fully investigated and appropriately addressed.
Thank you again for your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
I feel like I am in safe hands
Very informative and I feel like I am in safe hands
27 April 2026
Unprompted review
Reply from Lloyds Clinical
Dear Megan,
Thank you so much for your review. We're really pleased to hear that you found the information provided helpful and that you felt safe and well supported throughout your interaction. We really appreciate you taking the time to share your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Very helpful and informative
Very helpful and informative
Very polite and friendly lady
27 April 2026
Unprompted review
Reply from Lloyds Clinical
Dear Cathie,
Thank you so much for your review. We're really pleased to hear that you found the support helpful and informative, and that the team member you spoke with was polite and friendly. We really appreciate you taking the time to share your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
I spoke with a lovely lady today
I spoke with a lovely lady today. She was very polite, helpful and very informative.
She discussed everything with me, from delivery to how and when to use my medication. I am very happy with the call I recieved today.
27 April 2026
Unprompted review
Reply from Lloyds Clinical
Dear Patient,
Thank you so much for your review. We're really pleased to hear that you had such a positive experience and found the team member polite, helpful, and informative. It’s great to know that delivery arrangements and your medication were explained clearly, helping you feel confident and supported. We really appreciate you sharing your feedback.
Kind regards,
Patient Safety and Complaints Improvement Team
Very helpful and friendly advisor
Spoke with Karen, she was great, really friendly and helpful and made ordering my missing medication hassle free, information explained about the new app and how to register with the link I will get sent out, great service overall
27 April 2026
Unprompted review
Reply from Lloyds Clinical
Hi Liam,
Thank you so much for taking the time to share your feedback.
We’re really pleased to hear that Karen supported you with ordering your missing medication and made the process easy for you. It’s great to know she was able to walk you through the new app and what to expect next.
We’ll pass your kind words on to her.
Lloyds Clinical
Had a lovely lady who helped me with my…
Had a lovely lady who helped me with my new meds and all the information I needed to know thank you
24 April 2026
Unprompted review
Reply from Lloyds Clinical
Dear Marion,
Thank you for sharing this lovely feedback. We’re so glad to hear our colleague was able to guide you through your new medication and make sure you had all the information you needed.
We really appreciate you taking the time to let us know.
Lloyds Clinical
Spoke with Joe regarding changing my…
Spoke with Joe regarding changing my mobile telephone number and arranged my next delivery. Wonderful customer service and telephone manner. Thanks Joe for your assistance.
24 April 2026
Unprompted review
Reply from Lloyds Clinical
Dear Jonathan,
Thank you for taking the time to share your feedback.
We’re really pleased to hear that Joe's support made the process smooth for you.
We’ll be sure to pass your thanks on to him.
Lloyds Clinical
Excellent service time with joe…
Excellent service every time with Lloyds team 👍 had a lovely guy from team member this morning his name is was Joe and very good taking time to organise my next delivery 10/10 thanks Kelly Rourke Angus
24 April 2026
Unprompted review
Reply from Lloyds Clinical
Dear Mrs Rourke,
Thanks so much for your lovely feedback.
We’re really glad to hear Joe took great care of you this morning and helped get everything organised for your next delivery. We’ll make sure your kind words are passed on to him.
Thanks again for taking the time to share your positive experience with us.
Lloyds Clinical
Excellent service
Excellent service , always very helpful.
Very polite and professional
24 April 2026
Unprompted review
Reply from Lloyds Clinical
Dear Jane
Thank you for your feedback. We’re pleased to hear you received excellent service and found our team helpful, polite, and professional.
Kind regards
Patient Safety and Complaints Improvement Team
Excellent service
Fantastic clear calm phone call with Joe. He had brilliant phone etiquette and resolved query without hesitation. An asset to the team, keep up the great service.
24 April 2026
Unprompted review
Reply from Lloyds Clinical
Dear JM
Thank you for your fantastic feedback. We’re delighted to hear about your positive experience with Joe and will be sure to pass on your kind comments. We really appreciate you taking the time to share this and thank you for your support.
Kind regards
Patient Safety and Complaints Improvement Team
Truly fantastic survice…
I have recieved truly fantastic service from lloyds clinical home care, For three and a half years they have been truly great. With Lloyds clinical at the for front of my medication thus my health and the service they have provided has allowed myself to continue to work without hinder.
I have been moved over to another company and say my goodbye with a salute, I am truly greatful. All the best and a big thankyou to all the staff members that has made the last three and a half years possible.
24 April 2026
Unprompted review
Reply from Lloyds Clinical
Dear Cliffton
Thank you for your kind and thoughtful review. We’re pleased to hear that you received great service over the past three and a half years and wish you all the very best for the future.
Kind regards
Patient Safety and Complaints Improvement Team
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