The driver came on time, kept me updated on he’s whereabouts. Gave 4 stars because he didn’t explain about how to restore the medication. I could have been a new patient and left it on a table until... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The "experience" was good, not great. Delivery was at a good time but it would have been better if the driver was able to call or text me on arrival so that I didn't have to stand outside in the rain... See more
Company replied
The Belfast team at Sciensus had been absolutely amazing. Every single one of the nurses I encountered were extremely professional, caring and so so so lovely. They made my treatment a lot less worryi... See more
Company replied
This company is amazing, everything they say they will do, they deliver! I've received nothing but excellent service from medical advice, follow up nurse calls & delivery. I've just received my late... See more
Company replied
Company details
Written by the company
Sciensus is a proven life sciences solutions partner with more than 30 years’ experience in navigating and unlocking the complex European healthcare ecosystem. We have an ambitious new vision – to become the global leader in helping each and every patient make the most of their medicine. To make it happen, we’re using knowledge and insights developed over nearly three decades of patient care – as well as cutting-edge research that gives us unparalleled learnings from millions of patient touch points. Together, those strengths mean we can focus every service, intervention and innovation we offer on the unique and individual needs of patients, giving people greater knowledge, choice and convenience than ever before. We can use intuitive technology to put the practical, emotional and clinical support they need, right at their fingertips. And we can empower them to take control of their health, achieving better outcomes, long term.
Contact info
20 Eastbourne Terrace, Paddington, W2 6LG, London, United Kingdom
- 03331039499
- generalenquiries@sciensus.com
- sciensus.com
4.2
Great
5K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Delivery person was very helpful and…
Delivery person was very helpful and always on time.
30 September 2025
Reply from Sciensus
Hi Trevor, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
The driver texts me when I am next…
The driver texts me when I am next delivery, every thing I ordered is always delivered. Excellent
29 September 2025
Reply from Sciensus
Hi Gail, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Delivered on time keeped up to date on…
Delivered on time keeped up to date on when & where helpful staff.
29 September 2025
Reply from Sciensus
Hi Terry, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Excellent
Arrived on time, friendly, respectful, and caring delivery. All good, no issues.
29 September 2025
Reply from Sciensus
Hi Evie, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Excellent service from start to finish
Excellent service from start to finish. Very helpful people on the phone. Text messages to say when delivery is scheduled for ie.
2 hour window.
Pleasant delivery guy.
29 September 2025
Reply from Sciensus
Hi Alfred, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Reply from Sciensus
Dear patient, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Great delivery service
Great delivery service, give up to date time slots and drop off’s before yours
29 September 2025
Reply from Sciensus
Hi Tina, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Always on time
Always on time. I have got use to using the iPhone to book deliveries. All good. Thank you very much for all your help.
29 September 2025
Reply from Sciensus
Hi Jennifer, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Always give an excellent friendly service
Always deliver on time …drivers are always friendly and helpful
29 September 2025
Reply from Sciensus
Hi Val, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Wonderful nurses
I am having great care from all of the nurses who have visited my home...professional, clear communication with me and very friendly!
25 September 2025
Unprompted review
Reply from Sciensus
Hi Louise, thank you for your feedback. We're pleased that you're happy with the service provided. We'd love to hear more about your experience, if you're interested in sharing, please may we ask that you email Marketing@sciensus.com thanks, Anne
Reply from Sciensus
Hi patients.gluchowski. we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Always curtious and on time.
22 September 2025
Reply from Sciensus
Hi Tracey, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Very happy overall
Very easy to reorder medications, supplies etc. kept extremely up to date regarding when prescriptions needing ordering, delivery stages etc. Delivery is always on time in the allocated time slot, drivers are very friendly and helpful.
22 September 2025
Reply from Sciensus
Hi Tracie, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Due to not being able to get an evening…
Due to not being able to get an evening delivery I have it delivered to my work
Due to my job 90% of the time it gets delivered direct to me
21 September 2025
Reply from Sciensus
Hi Keith, thank you for your feedback. We're so pleased that you're happy with the service provided. We will be sure to include your feedback into a weekly roundup that is sent to all colleagues. Thanks, Anne
Reply from Sciensus
Hi Jean, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
This is such a helpful company
This is such a helpful company. The staff are so very helpful. My medication always arrives on time. If I need a letter to travel abroad with my medications they are quick to send it to me along with a travel size sharpie bin.
The drivers who deliver medications are also very friendly.
11 September 2025
Reply from Sciensus
Hi Stacey, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
High marks to Sciensus nurses
High marks to Sciensus nurses for their professionalism, their friendliness , their caring and calm approach. I have come to look upon them as friends .
My nurse today , Melissa Morrow , is a perfect example - friendly , caring and totally professional.
18 September 2025
Unprompted review
Reply from Sciensus
Hi Anon, thank you for your feedback. We're pleased that you're happy with the service provided. We'd love to hear more about your experience, if you're interested in sharing, please may we ask that you email Marketing@sciensus.com thanks, Anne
Reply from Sciensus
Hi William, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Best service
Everytime they on time and I could track delivery on the app. They have polite delivery drivers. If need to call Sciensus their customer service team are very helpful and grateful.
Thank you Sciensus for doing a great job.
Thank you
N Akhtar
16 September 2025
Reply from Sciensus
Hi N Akhtar, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
Staff are friendly and curtious
Staff are friendly and curtious, very knowledgeable and always make thing very clear. If it’s not broke, don’t fix it.
15 September 2025
Reply from Sciensus
Hi Tony, we are incredibly grateful that you took the time out of your day to leave us a 5-Star review. We will be sure to share your comments with our colleagues in our weekly roundup. Thanks, Anne
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