Schumacher Cargo LogisticsReviews 

As this is literally the sixth time we have used Schumacher the expectation was that the move would be a great as the five previous times.

It was far from great, in fact it was poor in every respect from the packers to the delivery. Let’s start with the packers. In Italy, although they were told (as one man spoke English) and showed, they forgot two large kitchen drawers. They had to return the next day to pack these drawers. The drawers were large, hard to miss, and contained all of our silverware and kitchen utensils. They also were leaving without packing the dining chairs, it was a good thing we checked that, so they did not have to return for these.

The packers were not careful. They did not respect our things at all. Unlike the last time the clothes were jammed in boxes and are so wrinkled they are unwearable without ironing or dry cleaning, depending on the type of clothing. This was not the case any of the other times.

Also, because they were not careful packing, one of my antique dishes was broken, my watercolor art paper (which is expensive) was jammed in boxes and much paper was creased and is unusable. At least four pairs of shoes again were crammed in boxes and are misshapen. My clogs are not fixable, Bob’s leather loafers are completely misshapen, as well as at least three pairs of tennis shoes. I have stuffed the shoes with paper in hopes that the shape will come back.

The delivery was total chaos as you know. Firstly Chris never scheduled the move. I waited at the house for 8 hours the first day, and when I finally got the number to call what I thought was a moving company (which it wasn’t) the move was never scheduled, so I scheduled myself thinking I was talking to a moving company, which I was not. Not once but twice they delivered the pallets. Obviously Chris or (whoever) does not understand what the truckers (contractors) were scheduled to do. Once again not once but twice pallets were delivered. The first driver was a courteous but of course his job was to deliver the pallets uncrated. We talked and agreed to send him back.

The incompetence was incredible.

Thankfully the second delivery of pallets was by a man who also contracts residential moves. He offered to come the next day with his sons and unbox the pallets and deliver as we had discussed. The pallets could not fit in my garage, so he had to bring them back and park his truck appropriately.

It was not Chris but me who arranged this, then was ok’d by Schumacher to pay for this service.

He returned the next day and uncrated the pallets and delivered as promised. If any other driver had delivered I would still be waiting for my things. And my guess a third pallet delivery.

In addition I felt I should tip the boys as they were giving up a Saturday to help their father. I know they had plans but the driver was kind and did not have confidence that yet again a moving company was not going to be a residential moving company on Tuesday between 5pm and 7pm? I believe he saw we were older and wanted to help out so we could begin to set up our household. I tipped the boys $70 to show my appreciation for giving up their Saturday morning. They had plans. Had we had a normal moving company I would not have felt this was necessary. So besides incredible aggravation and frustration trying to get my things delivered, it cost me personal money.

The people you contracted in Italy this move were definitely not the same caliber as the other Italian movers. Those boxes were packed carefully nothing was damaged and the clothes were not a wrinkled mess jammed into boxes with other things.

I am sure this email will fall on deaf ears and nothing will be done to make up for this mess of a return move to the United States, including additional personal money I spent for the driver’s sons. Obviously I was not obligated to do but this man and his sons gave up their Saturday morning to help us out.

Quite possibly it would behoove Schumacher to do something additional training for those in charge of delivery to understand what the contractors they use actually do and to be sure the Italian contractors you use are competent and respectful of your clients goods.

If you want to have a headache and lots of stress, hire this company. They are good until you make de deposit. After that, they stop responding and in every occasion, remind you that you can get other service if you pay more money.

I hire them for a very small move from USA to Europe. Every single thing went wrong. Because I had such small shipment, I decided not to pay insurance because they lied and told me that in the last 2 years no claims were made.

When the delivery came to my house, my expensive belongings were wrapped on paper that was all tear out. Broken glass everywhere, packing was done just as if they wanted to make sure I regretted not getting insurance. Shipment was delays and I ended up having to pay import taxes. Daniel, always found a way to pass the blame on someone or something else. And of course, the fault was mine because of whatever reason.

At the end, the fault was mine, I read the reviews and raised concerns about how bad they were but Daniel told me they are just from people who can’t be satisfied, and still I hired them.

Stay away of this company and do yourself a favor. They are not cheap but surely a very expensive headache.

HORRIBLE company - RUN
If I could leave -5 stars I would. This company is beyond awful. They are impossible to talk with and are incredibly arrogant when you have any issues. They did the bait and switch on us too about shipping space and extra charges. Like others here, we had expensive tools stolen. When we tried to make a claim on insurance for damages and missing items we were told it would not be covered and we couldn't make a claim. Getting anyone to respond to our concerns was impossible and required incessant emailing. Then 10 months after the shipping process we get a surprise bill for an insurance policy we were not allowed to use. Because I don't trust them, I went around them and tried to get confirmation from the "insurance company" that we ever even had a policy. They, after consulting with Schumacher, said they could not discuss the matter with us and refused to tell me whether they policy had even been paid for. I cannot begin to tell you how bad these people are. I also notice that their Google reviews are turned off - THERE IS A REASON FOR THAT. Why would the old Google reviews be 4.7, but here it is a 1.2?? That should tell you everything you need to know.

Moving Company, Schumacher: I had packed 154 boxes.They said they would pack the rest, they told me to stop packing. They said it would fit. They LIED! I really dislike writing bad reviews but here it is, from recent experience. We moved from Santa Rosa, CA to the UK. The moving started in March. 300 Cu ft is still currently in Oakland (extra cost ~$5000, if we ever get it) although we were guaranteed that all would fit in the container. Miscommunication and outright bait and switch occurred everywhere.
1) We had an in-home inspection of our 'stuff', we were asked whether to have the clothes folded or use wardrobe boxes, we specifically said fold, but they used large wardrobe boxes taking up a lot of space. Items were packed in these large wardrobe boxes that only needed to be wrapped, like heavy bronze statues. 2) We thought the quote was Door to Door and we had time to find a place to live; WRONG. Then we were told that the original price only included unloading to a storage unit in Southampton. To get it to our rental house and unwrap the furniture was another $1400. 3) During the moving days, 3 people told me it would fit, including the Moving & Relocations - Sales Manager. It didn't fit based primarily on poor packing. One small junk drawer (see picture) was packed in a box and then filled with paper. 4) There was very little organization during the 3 days that the movers were at the residence. Some knew how to pack, others DID NOT. Many boxes packed at 25% -50% as shown pictured. The rest of the box was filled with paper. No one asked me a single question during the whole experience, if they could speak English. I was there the whole time and tried to oversee what I could. One packed my shoes from the front door, one packed a cooler that we were using; current food was packed, fresh mushrooms and bread; after 8 weeks unpacking putrefied mushrooms was not a great experience. All opened liquids were packed without the tops being closed or secured. Recycling trash was packed. 5) There was no walk through when completed with respect to cabinets and drawers. I had to do this myself and found many had not been emptied. I missed a drawer that had not emptied after the movers left so stuff came with us in our luggage. 6) The company was told about all of this and choose in no way to address the issues. Our remaining stuff is still in Oakland and held for ransom, $5000 if we want it. and we don't even know what it is. We were told by a senior manger that the container had left our property full; but we had other documents that showed that the sealed container had been opened and items were removed; this was denied by the manager Lack of inventory documentation was incredible; K on a box meant kitchen, that's it. Before the movers, we packed 154 boxes ourselves and know exactly what's in each box. I was traumatized for weeks after the move, waking up with anxiety attacks. Maybe we will get the rest of our stuff at some point. Hopefully. Another tip, if you are doing this, stock up on toilet paper, the movers brought nothing. Is sucks feeling powerless against a company who really doesn't care.

Horrible, they damage car , run dead battery and dont pay for it, what they do is no one in the team answer you and dont get refunded any thing they say.THIEFS

Absolutely terrible.

Used them to move a single pallet of household goods.

The subcontractor they used for collection no called no showed multiple times.

When they did collect it was to hand load it into a pick up truck, uncovered in the rain.

During its voyage my pallet apparently expanded in size and I was forced to pay additional fees. The bill of lading provided by the ships log confirmed my measurements but Schumacher insists it was 127 cubic feet, not 90.

As one can imagine an international relocation is stressful enough without all of your worldly belongings being held hostage.

I wish I read the reviews earlier. Be warned, you may get a competitive quote but in the end you will pay far more!!!
I am in a process of shipping my old motorcycle from US to UK and today I have been notified its due to come in a few days but there are further charges to unload the motorcycle and clear with customs. It didn't surprise me as having lived in the US for 5 years, I am used to hidden costs. But what did surprise me is the amount! So, the handling of the bike on the US side, storing it, loading it, strapping it, protecting it and then delivering it to the UK cost me $745. I may have missed their notice on the original quote (which is not on the invoice I’ve paid) that unloading was not included and here I assumed I'd get a call, they would roll my bike out of the container, wave my ToR letter at customs (allowing me to bring it on tax/duty free) and ride away home with nothing or something symbolic to pay. But no, apparently getting my bike out of the container cost…. (ready?)… just a modest £295. Daylight robbery I’d say. Oh wait, there is also a port congestion fee £50 and even an x-ray fee of £35. Anyone knows what’s that about?
In other words, it was bad enough to find out there were extra costs, but £380 ($482)?!!!
I don’t know may be I am expected too much from the customer services but if I knew that my customer had to pay almost the same fee at the other end. I would not just say unloading is not included but would actually say, be aware that you will be presented with another invoice almost as much I am charging you now.
Believe me I would not bother shipping 14 year old bike if I knew the full cost involved and they well knew when we were discussing the quote on a number of occasion that I was trying to decide whether it would be a worthwhile.
Now, one would hope it actually gets here ok and without any damage. In fact I may be shooting myself in a foot here, god knows what they gonna do it after reading yet another happy customer’s review.

The usual movers crooks.. quoted a price for an international move, US to Europe. Conducted a survey of the house goods and confirmed the price. Once they had the furniture and boxes loaded the price went up 20%… When the container reached destination, another 500 EU because the local partner had not figured out that the street was too narrow.
Mr Bob Lonek, the salesman that quoted and then jacked up the price.
Stay away!

We must return to Caesar what returns to Caesar !
A stress less move from Philadelphia to Paris
Everything was organised as planned with no bad surprises !
Thank you !

missing items!! told not to lock our cargo boxes as the inspectors would break them.... well DO NOT LISTEN TO THIS ADVICE!!! take your chances. We were told the company would tag and zip tie our boxes...LIARS!!! our expensive tools and personal items were taken from our things somewhere in route from Pennsylvania USA TO Charroux France.

Poor Schumacher service! My continer was hold at the port for more than a month until I had to pay an additional cost of $175 due to demurrage (as they claimed) and emailed me to apologize for the delay because of their poor arrangement.

Poor customer service, never reply and follow up the status, even you sent them couple of emails and calls. but when they asked for payment or confirmation, only give you a day or two to settle otherwise they claim to charge another additional cost for late payment or storage whatsoever. Totally a scam!

Don't use this company.

Worst ever. They get a 1.6 on here, but a 4.5 on their own site where they pick only the best reviews - they don’t allow you to write a review on there. Scam from beginning. CEO, Martin Baker, has zero people skills and is not a man of his word. I’m missing irreplaceable items that they’ve made no attempt to find out where they are. Totally unbelievable.

Please don't consider this company.

Reading the reviews already should tell you, this company is a total disgrace.

They are ABSOLUTELY SHOCKING IN EVERYTHING THEY DO.

THEY SHIPPED MY WIFES BELONGINGS WITHOUT ANY AUTHORISATION NOR CONTRACT. NOT EVEN AN ADDRESS!!!!

NOW THEY WANT US TO PAY FOR THIER TERRIBLE MISTAKES.

AVOID AT ALL COSTS THERE ARE REPUTABLE AND HONEST COMPANIES AVAILABLE.....

DON'T WASTE YOUR TIM OR MONEY

SCAM COMPANY!!! Do not trust!!! Paid £3000 to ship my car over from US to U.K. and at first it was a good experience! Then the chaos started, they moved my delivery date 2 times and on top of that they changed the port at the last minute!!

THEN I was told that I would have to pay an additional £700 for U.K. handling and customs clearance which was never discussed at any point during my phone conversations or via email until the car actually arrived at port!

ABSOLUTELY TERRIBLE EXPERIENCE!!!!

Unfortunately, my UK moving firm engaged this firm for delivery of my goods in the US. After my goods had been delivered and i had paid for the exclusions indicated on my quote, they hit me with additional charges. Very unresponsive to my requests for explanation. Would not recognize the quote I had been given.

DO NOT USE SCHUMACHER TO SHIP YOUR CAR! They bait and switch. I booked with Schumacher to ship my 2021 C8 Corvette from Virginia to Belgium. I was told there would be a 2-4 week consolidation period and then my car would ship. They sent a third party transport to pick my car up on 17 October and I flew to Belgium on 18 October. I had no communication from Schumacher letting me know my car had shown up at their yard at all. Their website is horrible and they don't update it. My car said it was pending pickup at my house for over a month after they had it picked up. I emailed and called Schumacher several times and the story was always "We are waiting on one more car to complete the container. If you want to pay more we can ship it now." I had already paid them $4000 so I wasn't looking to pay them any more. I am at 8 weeks now and I was just informed my car is booked on a ship sailing on 29 January 2024. It will have been 4 months when I get my car and I am sure there will be additional fees on this side. Just for reference, I shipped another car on the same day, 17 October, with a US government contracted company (IAL) and that car showed up on 28 November.

The worst logistics company, I have seriously dealt with in 50 years of business.
In August, I purchased a car from Bonhams auction at Pebble Beach, which I needed to transport home to New Zealand.
Promoting and offering this service on site, was Warren Barnes [VP] from Schumacher, who quoted me US$1k to LA then US$3k to NZ.
He said I had nothing to worry about, just leave it all to him, which I thought at the time was great.
After that I had real difficulty getting a hold of him, he didn't answer his phone to calls or texts, to the point, I thought he had given me the wrong no.

Then we received an invoice for US$5K - I replied to Warren and informed him what he had quoted, [$4k] his response to this being, it was an accounting error, and passed a US$1K credit, we then paid the agreed US$4K in full immediately.

After that, there was no updates or communication, until I had a motor bike and 5 x tires, I wanted to also come to NZ.
when I eventually got a hold of him" I asked if he could arrange collection of these, which were in a store in LA, where our car was also in their storage awaiting shipment.

This clearly proved to be just too hard for him; from that point, he just didn't answer his phone or emails and actually said " He forgets texts " It appeared obvious, that he really wasn't that interested, and it didn't look like our car was going to be shipped anytime soon.

I thus asked whether, he would prefer us to make alternative arrangements, to ship our car and goods, which he agreed, he would prefer and in fact, said he was "Super Happy" for us to do so, this was on October the 3rd.
We then arranged for another shipper to collect the car and in turn, asked for our US$3k Back.
On October the 5th, WB advised he had processed the refund.
On October the 16th, as we had not seen the funds returned, we enquired, as to when we could expect them.
He replied with, "refunds normally take a month " to process and we should see it around the 4th of November.
On October the 27th our accounts lady enquired as to progress on the above.
We in turn received a reply, stating it was now in the hands of their payables, "but it wasn't due until November the 4th."
Further if it didn't make the list for payment on Friday, it would be the following Friday.

This email was tagged with "that they were also deducting US$300.00 for handling!

The money US$2,700.00, after their [ not agreed] deduction finally arrived in our bank account this morning, the 8th of November.

As per my heading, never again would we deal with this company and or its VP, a very difficult, unpleasant and challenging experience.

We shipped household items from Florida to the UK. It took longer than expected which I understand is due to container shortage issues post Covid. However, items arrived undamaged.

My household goods took very long to arrive. I was never explained the time frame and it kept on being delayed. I did not take insurance as previously I had shipped the same goods to USA from UK without insurance and they arrived on time and without any problems. Even I paid half the charge compared to this time.Once you are committed you are helpless. I would not recommend this company to anybody.

Working with them since 2003, I can say that all you read here on trust pilot is the truth

Really disappointed. After a 20 year experience from LA, the service turned bad abd bad.

Lack of respect and communication.

despite emails sent to the Manager, no response from them. They are only interested in selling, after that it gets too complicated.