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Scentbird Reviews 24,437

TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 14,774 reviews, reviewers had a great experience with this company. Customers frequently express satisfaction with the product, appreciating the opportunity to try various scents at an affordable price. Many enjoy the convenience of the subscription service, highlighting timely deliveries and the ability to customize their fragrance choices. People also praise the quality of the products, noting that the perfumes smell authentic and last a good amount of time. However, some people were dissatisfied with certain aspects, mentioning issues with product quality such as faulty spray mechanisms or scents not lasting as long as desired. A few customers also experienced problems with delivery, including delayed or missing shipments, and some expressed concerns about being charged incorrectly or receiving unwanted items.

What people talk about most

Product

People report positive experiences with product, appreciating the opportunity to try different high-end... See more

Quality

Users describe ambiguous interactions with quality. Many customers praise the products, noting that scents... See more

Price

Reviewers mention ambiguous feedback about price. Many customers appreciate the affordability, finding it a... See more

Subscription

Customers had ambiguous experiences with subscription. While some reviewers expressed delight and... See more

Delivery service

Clients share ambiguous opinions on delivery service. Many customers praise timely deliveries, fast shipping,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Good value and selection. I have received three fragrances so far and two of them were good matches for me, one was not. Some continued refinement of fragrance preferences would be helpful, such as ra... See more

Company replied

Rated 4 out of 5 stars

I love scent bird I have ordered from them multiple times I love the little tubes so tiny they fit everywhere an with them that size an cheap price I can buy different scents I like an not break my ba... See more

Company replied

Rated 4 out of 5 stars

Love the product but wish the you could actually get the product out every time without the struggle. I am really thinking about cancelling my subscription bc of it. What's the point of having it if I... See more

Company replied

Rated 4 out of 5 stars

I’m very new to Scentbird (only two months) and so far I’m loving it! The only thing I would change is being able to get a receipt for my subscription orders that have processed. I tried asking the Sc... See more

Company replied


Company details

  1. Beauty & Well-being

About Scentbird

Written by the company

About Us

Written by the company

Scentbird is the fragrance destination for those who believe scent is more than an accessory — it’s an expression of identity.
We’ve reimagined the way people experience perfume by creating a luxury subscription designed for exploration. For $16.95 a month, members can choose from over 700 designer and niche fragrances, with new arrivals added regularly. Each month, you receive a 30-day supply of the scent you select — giving you the freedom to test-drive a fragrance before committing to a full bottle.
At Scentbird, our hearts beat around delivering joy through scent and clean beauty. We believe discovering your signature fragrance should feel exciting, effortless, and personal — not overwhelming. Whether you gravitate toward warm gourmands, fresh florals, rich ambers, or modern musks, Scentbird is your fragrance playground.
Beyond perfume, we are a community built around discovery. We create space for our members to explore, learn, and refine their scent preferences with confidence. From cult-favorite designers to emerging niche houses, we curate an elevated assortment so you can experience luxury on your own terms.
Scentbird brings the art of fragrance directly to your fingertips — making it easy to experiment, indulge, and define your personal scent story, one month at a time.

Contact info

3.8

Great

TrustScore 4 out of 5

24K reviews

5-star
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Rated 1 out of 5 stars

not user friendly when trying to cancel…

not user friendly when trying to cancel subscriptions,

21 May 2026
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Reply from Scentbird

We’re sorry to hear the cancellation process felt difficult 😥 To cancel on the Scentbird mobile app, go to Account ⇢ Manage Subscription ⇢ Cancel Subscription and follow the prompts. If you ever need additional help, you can also email us at support@scentbird.com and we’ll be happy to assist 💖

Rated 5 out of 5 stars

So much fun

So much fun! Finding fragrances to try is so daunting. Ths subscription and the curation helps the process go from overwhelming to delightful

12 May 2026
Rated 4 out of 5 stars

I really like the perfumes im getting

I really like the perfumes im getting

4 May 2026
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Reply from Scentbird

We love helping our members discover new fragrances, and we’re thrilled you’ve been enjoying the perfumes you’ve received ✨.

Rated 4 out of 5 stars

I didn't receive my package on the 20…

I didn't receive my package on the 20 th may 3:05 pm USPS mark it as delivery

18 May 2026
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Reply from Scentbird

We’re so sorry to hear that you did not receive your package😥 Even though USPS marked the package as delivered, it’s possible the shipment may have been misplaced, delivered to a neighbor, or scanned prematurely. We’d definitely like to look into this further for you 💖 Please email us at support@scentbird.com with the email associated with your account and your shipping address so we can review the shipment details further.

Rated 1 out of 5 stars

I canceled my subscription and yet…

I canceled my subscription and yet you're trying to charge me again for a new shipment that's being sent to me and I can't cancel it I want my subscription canceled ASAP

20 April 2026
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Reply from Scentbird

We understand your frustration. We can confirm that the subscription has now been canceled, so there will be no future renewal charges moving forward 💖 If you still have any concerns or would like us to review the account further, please email us at support@scentbird.com.

Rated 1 out of 5 stars
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Reply from Scentbird

We’re sorry to hear the scents weren’t a good match for you 😥 Fragrance preferences can be very personal. You can always rate the fragrances you receive and retake the scent quiz to help improve future recommendations 💖 If you’d like additional assistance, please email us at support@scentbird.com.

Rated 5 out of 5 stars

Perfume and delivery

I have really enjoyed separd they deliver on time. Their products are great. They send with what they're supposed to send and it gets to you on a timely manner. I've had no mishaps and I really enjoy their membership I would suggest this company to all my friends and family

29 December 2025
Rated 2 out of 5 stars

Delivery at the end of month is a bummer

I highly dislike how late in the month the order is sent out. It feels more like my May scent is my June scent. It bothers me enough that it’s making me reconsider this subscription.

13 May 2026
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Reply from Scentbird

We completely understand your frustration. Please note that the billing date determines when the order is processed and shipped. Orders typically leave our fulfillment center within 5 business days after billing, and standard delivery is usually within 7–10 business days after shipment, though carrier delays can sometimes extend transit times. We truly appreciate your feedback and understand how receiving an order later in the month can impact the experience. We'd like to look into your shipment further. Please email us at support@scentbird.com, and we'll be happy to help.✨

Rated 1 out of 5 stars

Everything I purchase smells exactly…

Everything I purchase smells exactly the same all of them, and my perfume that I usually buy is very expensive and has a huge smell to them, but the ones you send smells all of the same thing and I wouldn’t use them on my dog sorry but I’m just brutally honest

24 September 2025
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Reply from Scentbird

We’re sorry to hear the fragrances haven’t matched your preferences✨. Fragrance perception can vary a lot depending on scent families, skin chemistry, and the types of perfumes you’re used to wearing. We always recommend rating the scents you receive and retaking the scent quiz to help personalize future recommendations better 💖 If you’d like, you can also email us at support@scentbird.com so we can help suggest fragrances with stronger projection or more luxurious scent profiles

Rated 5 out of 5 stars

Another 5 stars well done

Another 5 stars well done. Another scent I love. The other scent was much stronger but this one seems to be just the right amount to last through the day as well.

13 May 2026
Rated 1 out of 5 stars

You over charged me for $9 subscription…

You over charged me (51) for $9 subscription that is wrong

19 May 2026
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Reply from Scentbird

We’re sorry for the confusion. The first month is typically offered at a discounted introductory price, while additional charges may occur if multiple subscriptions, upgrades, premium fragrances, or add-ons were selected during signup. Please email us at support@scentbird.com with the email associated with your account so we can review the charges further 💖

Rated 1 out of 5 stars

I did not like the smell.

I did not like the smell.

19 May 2026
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Reply from Scentbird

We’re sorry to hear the scent wasn’t your favorite. You can rate the fragrances you received and also retake the scent quiz anytime to help improve future recommendations 💖 If you’d like additional assistance, please email us at support@scentbird.com✨.

Rated 1 out of 5 stars

Trying to cancel

Trying to cancel. Impossible. Such a scam

20 May 2026
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Reply from Scentbird

We’re sorry to hear you’ve had trouble canceling 😥 To cancel on the Scentbird mobile app, go to Account ⇢ Manage Subscription ⇢ Cancel Subscription and follow the prompts. Once completed, you’ll receive a confirmation email for the cancellation 💖 If you’re not using the mobile app or still need help, please email us at support@scentbird.com, and we’ll be happy to assist further.

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