ScandiscentsReviews 

632
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 68 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, particularly the diffusers, for their effectiveness in filling rooms with beautiful, long-lasting, and non-overpowering fragrances. Many highlight the high quality of the scents, noting they are refined and luxurious, and appreciate the sleek, compact, and wireless design of the diffusers, which allows for easy movement around the house. The customer service is frequently described as outstanding, with people commending the prompt, efficient, and helpful responses to any issues, often resulting in quick resolutions and replacements. However, some people were dissatisfied with product functionality, reporting that diffusers stopped working, leaked oil, or arrived faulty, with some instances of oil leaks damaging furniture. A few other people also felt that the customer service was not always satisfactory, mentioning slow responses or a need for persistent follow-up to resolve problems.

What people talk about most

Product

Consumers find the product to be positive, with many reviewers praising the diffusers as effective, easy to... See more

Quality

Customers consistently note positive experiences with quality, praising the diffusers as the best they've... See more

Customer service

Customers had positive experiences with customer service, often describing it as outstanding, amazing, and... See more

User experience

Clients share positive opinions on user experience, highlighting that products are easy to use, effective,... See more

Order

Users describe positive interactions with order, with many customers frequently placing multiple orders for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Best diffuser I’ve ever owned I have dogs & this eliminates doggy odours but the fragrances are just beautiful classy and strong but not overpowering. Not the cheapest on the market but worth ever... See more

Rated 5 out of 5 stars

I originally order two diffusers back in May and loved them! I then had a problem with one as it just wasn't working at all. I contacted James and after his technical assistance couldn't fix the issu... See more

Rated 5 out of 5 stars

I order my diffuser and unfortunately it didn’t work. Within a few days I had a new nozzle sent out and that didn’t solve the problem so I contacted them again and they sent out a brand new unit which... See more

Rated 5 out of 5 stars

Customer service is brilliant my diffuser stoped working and I emailed customer support I had a reply back next day trouble shooting, I then received a new nozzle and unfortunately that didn’t fix... See more


Company details

  1. Flavours, Fragrances and Aroma Supplier
  2. Aromatherapy Supply Store

Written by the company

Scandiscents was created through a love of interior style, powerful scents and of course Scandinavia! Focusing on stylish, bespoke Scandi inspired product designs and luxurious scents


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

632 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 84% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(632)

60 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

So far so good had diffuser a week now…

So far so good had diffuser a week now still smells amazing defo recommend especially there Black Friday deals think I’ve found the best diffuser to date after spending fortunes on the shop bought air fresheners this wee machine blows all them out the water literally lol

10 November 2025
Unprompted review
Rated 4 out of 5 stars

Bought two of these

Had problem with one item but have been offered refund

12 November 2025
Unprompted review
Scandiscents logo

Reply from Scandiscents

Hi Jackie, I am sorry to hear of the experience you have faced

It sounds like we have recommended to change the nozzle between the two units, so we can pinpoint the fault and then we know how to put this right moving forward.

I am more than happy to put this right for you if you could confirm your email address as all I have to go off on here is 'Jackie'

Rated 1 out of 5 stars

I really wanted to love this as the…

I really wanted to love this as the concept seems great and they are cheaper than other high end oil diffusers but I’ve been really unlucky I think and my diffuser is likely faulty. It leaked oil everywhere which took the paint off my expensive side unit which wasn’t great. I wrote to customer services and they said that maybe the oil bottle wasn’t screwed in all the way. I was 99% sure it was but having tried again recently with it, making sure the oil bottle is fully screwed in, oil was still leaking out. And yesterday, the diffuser stopped working completely. I’ve sent a video and email to customer services so I will wait to see what they say but so far I can’t recommend this company or its diffusers.

1 November 2025
Unprompted review
Scandiscents logo

Reply from Scandiscents

Hi Emma,

Thank you for the review, it is a shame we haven't had the chance to put this right via email for you since your initial email came in

To your email on the 15th September, we had replied on the 16th September, and didn't have a reply to our email until Saturday 1st November.

In terms of the core of the issue, there can be a couple of things we need to check in terms of the set up to ensure the leaking is prevented, which is what we were aiming to do with the emails.

I have just come back to you from your email on Saturday, and absolutely keen to putt his right and get this resolved for you

Thanks
James
Scandiscents

Rated 5 out of 5 stars

Love, Love, Love

I love, love, love this diffuser and the essential oils! I was at a friend's house and it smelled gorgeous. When I asked her what the scent was, she showed me the diffuser. I loved that it didn't use water, was rechargeable (so I could move it from room to room) and it was a beautiful design.

I ordered some traditional scents and a few modern takes and I love them all. Can't wait to order more.
Oh and the customer service team is EXCELLENT!!

Thank you!

1 October 2025
Unprompted review
Rated 5 out of 5 stars

Best diffuser I’ve ever owned I have…

Best diffuser I’ve ever owned I have dogs & this eliminates doggy odours but the fragrances are just beautiful classy and strong but not overpowering.
Not the cheapest on the market but worth every penny!
Customer service fabulous sorted a small problem very efficiently.
Highly recommend this site!! ☺️

16 October 2025
Unprompted review
Rated 5 out of 5 stars

Great product and even better customer service

I have ordered quite a few of the Scandiscents diffusers and they are really effective and easy to use - after using a water diffuser for a long time, they are a breath of fresh air!
There have been a few faults with the diffusers, but I cannot fault the customer service. Quick responses, advice and then a replacement if necessary. Really excellent.

14 October 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely the best diffusers

Scandiscents diffusers are fabulous and the best I have found. The fragrances fill my rooms and are gorgeous. I now have three diffusers and no longer need to use wax melts or scented candles. No more spilled wax or smoke marks! The fragrance bottles seem to last for ages and there is a huge range to choose from. Customer service is second to none. I would recommend Scandiscents unreservedly.

30 September 2025
Unprompted review
Rated 5 out of 5 stars

Faith in Scandiscents restored

After my last review on here after an issue with the diffuser I had bought not working, Scandiscents assured me they had received similar feedback and were redevelopong the design and as soon as one was available, they would send it out free of charge. Well, I am happy to say, it arrived the other day and worked straight out of the box, exactly as it should. Super happy and have a great smelling house again!

18 September 2025
Unprompted review
Rated 5 out of 5 stars

Amazing service and scents

Amazing service.
I love my scandiscents difusor but after a ‘mishap’ where my daughter threw the difusor straw away, was unable to source the replacement straws due to it being an older model. I ordered the ‘new’ replacement pack but couldn’t make the new straws fit.
I then used the contact us option on the website and phoned through, speaking to a lovely man called James. James offered me a brilliant deal on a new diffuser and it all arrived the next afternoon. I’m back to having a beautifully scented home - and to be honest, this new diffuser seems to scent the room much more efficiently (although the old one did a fabulous job).
Thank you James for your help and I highly recommend Scandiscents for their lovely range of scents and fabulous customer service - it’s so nice to be able to speak to a real person. Just brilliant.

10 September 2025
Unprompted review
Rated 5 out of 5 stars

GAMECHANGER - Small, sleek, waterless and genuinely lasts on minimal charge.

Had been looking for a new diffuser for a while having tried numerous water-based ones which leak or need constant refilling, have to be permanently plugged in and are a pain. Saw the Halo and thought I would give it a try and it has been a gamechanger! I have only had mine a short time but have used it daily for a few hours and only had to recharge it once. For such a small device it packs so much punch and is very subtle and sleek in design. I move it around to different areas of the house or office and change the scent depending on time of day or mood. The fragrances I chose are fantastic and also such great value for money in comparison to other brands - they really fill the space without using too much oil. When moving from one fragrance to another its super easy to change the bottle and I was surprised how little had actually been used in the time I had it operational. Would absolutely recommend.

10 September 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely love it!

Absolutely love it!
Fills the house with fragrance and looks great. The settings are straight forward and the fragrances are lovely.
Customer Service is fantastic, will definitely buy another.
Thank you James and Max.

22 August 2025
Unprompted review
Rated 5 out of 5 stars

What a deceiver!

WoW WoW WoW
What a deceiving little diffuser !
I didnt expect this to be so powerful for it's size. I have it in my hallway and can smell it through the entire house it's that's effective and powerful. The oils are really strong and long lasting too. I had it on for an hour and could still smell the fragrance hours later.
An amazing range of scents to choose from and the diffuser is so sleek. Great that it's not wired too and can be moved from room to room.
Definitely recommend !

20 August 2025
Unprompted review
Rated 5 out of 5 stars

First class company

I had a few issues to begin with but the company went above and beyond my expectations the product is the best diffuser I’ve ever owned and the oils are amazing I would have no hesitation in recommending them to anyone

23 July 2025
Unprompted review
Rated 5 out of 5 stars

Customer service is brilliant my…

Customer service is brilliant my diffuser stoped working and I emailed customer support I had a reply back next day trouble shooting, I then received a new nozzle and unfortunately that didn’t fix problem so without anymore questions a new diffuser sent out.
I love the water less diffuser and the scents are lovely and delicate. So nice to have choice of settings. Thank you customer support

1 August 2025
Unprompted review
Rated 2 out of 5 stars

I have purchased 7 units to date as the…

I have purchased 7 units to date as the first four were amazing until they leaked all over a cill which is now ruined so can only trust them on a tiled surface. Purchased three recently and only 2 worked and took me three weeks to which point I had to say I will contact my credit card company to recharge as no response when James finally responded. The original units I purchased are now leaking even after ‘adjusting’ them so to be honest I would avoid like the plaque! Started off as a fab unit but they fail consistently and the customer service is appalling and takes you to the point where you have to get angry before a response which is not acceptable and neither are the products

5 August 2025
Unprompted review
Scandiscents logo

Reply from Scandiscents

Hi Liz,

Firstly we appreciate your support throughout the year it means a lot to us.

I have re checked our email chain and can see an email from the 25th June 8:20 PM and I came back to you out of hours at 8:30pm. You came back at 9:03pm and then I came back at 9:32pm - I hope this goes to demonstrate we do put focus on customer care.

I appreciate a couple of days passed since this exchange, and then the weekend, where we typically don't email. We agreed to get a new unit out to you and hope that is working well

I haven't heard back from you since the 4th July so I could only assume the issue was resolved.

But please, if this isn't resolved, please reach out to us on email and we are more than happy to put this right for you

Thanks
James

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