Scandiscents Reviews 632

I ordered a Halo Diffuser and oils. Unpacked it and read the instructions. Charged it for 3 hours as advised but it wouldn't turn on.
Requested a return but haven't had a reply. Sent a second email and still no reply. Tried the chatbox but no-one to chat with. Needless to say I'm not impressed with the lack of response.

If you are searching the internet like I did looking for a diffuser that makes your home smell amazing look no further as honestly the Halo Home Diffuser ticks every single box.

As I had not heard of Scandiscents before I decided to message them and James answered all my questions with so much patience.

I ordered 2 x diffusers quite a few oils as I couldn’t decide which ones to buy 😊😊😊. My favourite so far has to be the lemon fragrance but I’ve got quite a few to try yet so could change my mind!

I received a free gift for spending over a certain amount. It was Deep Sleep Essential Oil Roll On Blend. I will be honest didn’t really think it was me and not something I would have thought to order. Well…..me and my husband put a tiny bit on our wrists and honestly I’ve never slept so well. My husband is prone to a bit of snoring but he was out like a light and had a really restful sleep. We thought this was just a coincidence but after 3 nights of using it with it having exactly the same effect I will be ordering more and just hope they never discontinue it.

The Customer Service is outstanding and I will always purchase from this Company now. I’ve already asked them to put a pink diffuser by for my daughter in law’s birthday next month.

One suggestion I have for anyone placing an order of the oils is to definitely do a ‘subscription’ there’s no catch you can edit and change the frequency of your orders and unsubscribe at any time and you get discounted prices by subscribing.

Thank you so much James I’m one very happy customer 😊

I was given a Scandiscents diffuser as a gift. One of the two oils which came with the diffuser works well so I subsequently bought three more oils. They don't work. As directed I then tried their fault finding procedures (why should I even do that on a new item?) Then came the rigmarole of emails back and forth, me asking for a refund and Scandiscents suggesting I buy a new nozzle. They've shown no sign of giving a refund, replacing the oils or sending me a nozzle to try. I strongly do not recommend this company.

First off leaked everywhere. But support team helped. No scent tried changing all tubes etc cleaned out but nothing. I give up!!!

Complete rubbish with plenty of complaints on Facebook.
This must be the noisiest unit in existence it sounds like a pneumatic drill.
Other manufacturers are available and 10 times better.
Avoid buying this rubbish.

Fast delivery, beautiful products, and an experience that genuinely stands out.

I am selective about what I buy and only invest in products that genuinely deliver. Expensive does not automatically mean brilliant, and many well known brands in this space trade heavily on name alone. This little unit, however, truly delivers.

The Halo diffuser elevates a space instantly. The fragrances are just beautiful. Refined, calming, and luxurious without being overpowering. They feel considered and high quality rather than synthetic or heavy.

What really sets Scandiscents apart is the customer service. It was prompt, efficient, and refreshingly easy from start to finish.
A special mention for James, who was exceptional. Responsive, knowledgeable, and genuinely helpful, he made the whole experience feel personal and well handled.

I have tried other premium brands, including The White Company, and this performs better in both scent quality and overall experience. Great product, stunning fragrances, and customer service that actually delivers. Exactly what you need in your life and a company I wholeheartedly happily recommend.

Totally recommend this company for diffusers and their amazing scent oils. Easy to use, the smell is incredible with lots to choose from. Had a hiccup with both my diffusers, contacted them and they sent me 2 new diffusers out. Really happy as I just love them, top service by a growing company. Thank you.

ABSOLUTELY FANTASTIC PRODUCT AND FRAGRANCES
These little diffusers are elegant, discreet and aesthetically beautiful, the fragrances are wonderful and my clinic and home smell divine, the Tom Ford fragrance is really special…. had so many compliments.
Customer care also outstanding!
Highly recommend both company and products.

Got this as a present the bottle leaks oil and after a week the unit doesn't work have looked at YouTube videos still doesn't work. Don't belive all the reviews on there site as the side of the box says leave us a review for £5 off. Of course everyone is going to leave a good review! Disappointed and upset me and my partner have been ripped off by this company.

amazing, the smell lasts so long its not loud at all! i get compliments from everyone who sets foot in my room. had to pay import fees out of nowhere but customer service was super helpful and refunded the amount to me. best experience with customer service i ever had in my life. i would recommend this brand to everyone

Don't buy if you live in Ireland. Bought during black Friday, no sign of it at all. Customer service no help, saying royal mail will contact me and thats it.

I have ordered twice from this company. I love the products, the diffuser is the best one I have come across and the perfume inspired scents are amazing! There were delivery issues with my recent order, nothing to do with Scandiscent, it was a Royal Mail issue but Scandiscent sorted it immediately and sent a replacement, no questions asked. The customer service is amazing.

I ordered two hali home diffusers and several oils , I am delighted with the halo system which is so easy to use and the oils are delightful, I had a problem with one of the halo devices and thus has been resolved and a replacement sent out immediately, I would recommend this company and products I am a very happy customer

I bought my first diffuser and loved it. So much so that I bought myself one for work. Then I bought 2 more, one for my bedroom & one for a gift however both of the last two don’t work. I’ve spend a LOT of money on oils & even replacement nozzles so I’m very disappointed.

I’ve emailed Scandiscents & followed all the instructions they have given but they still don’t work.

I’m hoping this issue can be resolved as the oils are lovely & when working so are the diffusers.

I love all the scents. I ordered the festive bundle and it's just incredible. Customer service is first class... will definitely be back for more 😃 xx

I bought 4 diffusers last year and they ended up in a cupboard because they just wouldn’t work. One leaked oil over my dresser, the others work for a minute then stop. It’s a shame because I couldn’t remember who I bought them from and there’s nothing on the unit to identify & my email was hacked so had no reference there. Something just popped up so I came here to see if anyone knew how to fix them!

Just received mine. Worked for 2 days then nothing. Sent email, had quick response. Still trying to work out problem. Waiting to see how this is resolved without having to do a huge maintenance job (I am 76yr old pensioner) not good with fixing stuff from a link. Would simply like a replacement or refund. If a replacement, then a return postage label to facilitate. Will post update.
My update - 25 11 25
Excellent!
I am receiving a free replacement from a professional person named Ann who kindly emailed me today giving the good news.
The product itself is absolutely superb. For the 2 days it did its job, our home was a haven of delight. I certainly would have no reserve in recommending Scandiscents not only for its product but professionalism in handling any problems. A very grateful and huge thank you for looking after me.

I order my diffuser and unfortunately it didn’t work. Within a few days I had a new nozzle sent out and that didn’t solve the problem so I contacted them again and they sent out a brand new unit which I can no say is working fab ! These things happen but having a customer service this incredible is what makes this company streets ahead. I’m just going on to order some new oils too

I ordered an electronic diffuser. Ordering was easy, delivery was prompt. I was happy that the courier was Royal Mail. I recently bought a diffuser from the White Company that was more expensive but less effective. Scandiscents diffuser is smaller and cheaper but releases more scent. I would definitely recommend this diffuser to my friends and family.

Well I am not very good with understanding instructions, but I managed to get my diffuser going. It’s fabulous I love it! No messing with water and the scents I chose are lovely. Delivery was quick too! Absolutely 100% would recommend Scandisents. Will be back to buy more for my family. Thank you