The process for applying was difficult. Then there was a long pause over a week where There was no communication. The customer service members is great, though. MEGJ~
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Our agent Kenderlly was amazing! She answered all our questions. She was patient and thorough. She checked in to make sure everything was going smoothly. The examiner that came to our home made things... See more
Company replied
Brenda Serna is the most professional person I know. She went out of her way to satisfy me. On the other hand I am very disappointed and feel I was discriminated against with a premium that is based u... See more
Company replied
Worked with Jim Morecroft. I was recently laid off and lost my life insurance. I was uneasy about not having coverage to protect my family. Jim helped walk me through the process and made it fast a... See more
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Company details
- Term Life Insurance Provider Company
- also in
- Income Protection Insurance Company
- Life Insurance Agency
- Personal Insurance Company
About SBLI
Written by the company
What Makes SBLI Unique?
For over 115 years, SBLI, The Savings Bank Mutual Life Insurance Company of Massachusetts, has protected policyholders with affordable and reliable life insurance solutions, including term life insurance and whole life insurance. Our life insurance specialists provide expert guidance tailored to your needs.
Our Commitment and Strength:
- AM Best Financial Strength Rating of A (Excellent),¹ its second-highest rating category.
- A+ Rating & Accreditation from the Better Business Bureau, its highest rating category.²
- Over 1,000,000 families protected since our founding.
- As a mutual company, we are owned by our policyholders, aligning our interests with yours.
- 1See www.ambest.com for more information.
- 2See www.bbb.org for more information.
Need Assistance?
We're here to help. Contact SBLI’s Customer Service team Monday – Friday, 8:00 a.m. to 6:00 p.m. Eastern Time.
Contact info
1 Linscott Road, 01801, Woburn, United States
- 781-938-3500
- sblimarketing@sbli.com
- sbli.com
SBLI
4.3
Excellent
2K reviews
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Too difficult
The time, paperwork and emails for a 25,000 policy on a healthy 37 year old non smoker was questionable at best!
21 June 2025
Reply from SBLI
Welcome to SBLI! We're excited to have you with us and appreciate you taking the time to share your feedback.
We understand that the time, paperwork, and emails involved felt like a bit much, and we're always working to make the process smoother and more efficient. Your insights help us do just that.
We're glad to hear you received the rate you were originally quoted—that’s a positive outcome, and we're happy we could deliver on that promise.
Thanks again for being part of SBLI. We're here if you need anything along the way.
Some people did better than others
Some people did better than others. The phone tree needs improving.
13 June 2025
Reply from SBLI
Hi Nancy,
Thank you for your feedback. We're always looking for ways to innovate and improve, and we truly appreciate you sharing your experience as a valued policyholder.
Reply from SBLI
We're happy to hear that everything was easy and as quoted. Thank you for your positive feedback; we appreciate it!
SBLI has good rates. Communication with them is also great.
Communication with SBLI during the whole process of medical exam to underwriting, was good. SBLI always returned answers to my questions. The premium rate turned out to be better than 3 other life insurance companies. I’ll always endorse SBLI if friends ask
12 June 2025
Reply from SBLI
We’re so glad to hear that our communication and rates met your expectations during the process. Thanks for your kind words—and for placing your trust in us. It means a lot!
great communication
4 June 2025
Reply from SBLI
We appreciate your feedback! Thank you for taking the time to share your positive experience and for being a part of the SBLI family.
The process was easy to follow
The process was easy to follow. The agent Ross was great, and he helped me understand my doubts and queries. The underwriter part and follow-up could be better with clear communication.
29 May 2025
Reply from SBLI
We're glad the process was easy and the agent was helpful - we'll pass that compliment along! We appreciate your feedback regarding the underwriting and follow-up; we'll focus on improving clarity in our communication. Thanks for your review.
Customer service representative Jack Raycroft
Customer service representative
Jack Raycroft was very knowledgeable, helpful and pleasant to work with! All my questions were answered.
4 June 2025
Reply from SBLI
We appreciate your feedback! Thank you for taking the time to share your positive experience and for being a part of the SBLI family.
A Very Helpful Representative whom was very informative
Helpful & informative Representative
Easy to work with … Over all Great Experience
29 May 2025
Reply from SBLI
We appreciate your feedback! Thank you for taking the time to share your positive experience and for being a part of the SBLI family.
Helping set up Life Insurance
SBLI’s team was very accommodating and able to answer all of my questions! I’m very happy with my policy and being competitive against others.
28 May 2025
Reply from SBLI
We appreciate your feedback! Thank you for taking the time to share your positive experience and for being a part of the SBLI family.
Jo-Anne Corcoran: SBLI superstar
Jo-Anne’s patience and professionalism were top-notch. Great worker. Give her a raise!
31 May 2025
Reply from SBLI
We appreciate your feedback and will share this with Jo-Anne! Thank you for taking the time to share your positive experience and for being a part of the SBLI family.
The agent was wonderful
The agent was wonderful. Explained our choices and we felt we trusted him.
30 May 2025
Reply from SBLI
We appreciate your feedback! Thank you for taking the time to share your positive experience and for being a part of the SBLI family.
No policy, no refund
I sent in my payment to pay for my policy in full ( annual), policy was never issued. I requested a refund and now they said they issued the policy AFTER I obtained a policy elsewhere. Now I can’t seem to get my refund of $1163.25
23 May 2025
Reply from SBLI
We understand how important this is and appreciate you bringing it to our attention. Our team is actively looking into the details of your payment and policy timeline to make sure we fully understand what happened. We want to make this right and will be following up with you directly as soon as we have more information.
Thank you for your patience—we’re on it.
Edit 6/2/25:
Thanks again for reaching out. We’ve looked into this for you and can confirm that your refund was processed on May 28, the same day it was requested.
A check for $1,163.25 was mailed via USPS and should arrive this week. If you don’t receive it within a few days, or if you have any other questions, please don’t hesitate to contact our Customer Care team. We’re here to help.
Communication has been prompt and clear…
Communication has been prompt and clear whether I needed information or a problem resolved.
20 May 2025
Reply from SBLI
We appreciate your feedback! Thank you for taking the time to share your positive experience and for being a part of the SBLI family.
Great Service, But Application Process Needs Modernization
Brenda Serna was incredibly helpful in answering my questions about the policy and providing timely updates on the status of my Whole Life Insurance application once it reached underwriting. One suggestion for improvement would be to offer an online application and a secure digital submission process. This would help prevent errors from phone transcriptions or handwritten forms and eliminate the need to rely on USPS mail—especially when sending sensitive information like Social Security numbers.
7 May 2025
Reply from SBLI
We appreciate your kind words about Brenda Serna. We strive to provide excellent customer service and are pleased to hear that she was able to assist you with your Whole Life Insurance application. We appreciate your suggestion and will explore it as we continue to enhance our customer experience.
John Campbell is the man
John Campbell is the man! He was there every step of the process and made sure he was always available!
Thank you John!
17 May 2025
Reply from SBLI
We appreciate your feedback and have shared it with our agent! Thank you for taking the time to share your positive experience and for being a part of the SBLI family.
Having to explain how company physicals…
Having to explain how company physicals are not held by my primary care physician.
17 May 2025
Reply from SBLI
We understand your frustration with the process. We strive to make our procedures clear and convenient for everyone. We appreciate your feedback and will use it to improve our communication and processes. Thank you for your trust and being a part of the SBLI family.
I was very pleased with the experience…
I was very pleased with the experience in trying to get my life insurance policy. Everyone was very knowledgeable & courteous when I had several questions & issues. All my questions were answered. I would definitely recommend to a friend.
14 May 2025
Reply from SBLI
We appreciate your feedback! Thank you for taking the time to share your positive experience and for being a part of the SBLI family.
Very fair and experienced
The nursing staff who came to take my blood and weigh me were very considerate. SBLI was thorough and fair. It was a very good experience.
13 May 2025
Reply from SBLI
We appreciate your feedback! Thank you for taking the time to share your positive experience and for being a part of the SBLI family.
Reply from SBLI
We appreciate your feedback! Thank you for taking the time to share your positive experience and for being a part of the SBLI family.
UNACCEPTABLE BUSINESS PRACTICES
FUNERAL HOME REPORTED A DEATH ON MAY 6, 2025 AND HAS STILL NOT RECEIVED A CLAIM FORM. WAS TOLD 7 TO 10 DAYS JUST TO RECEIVE A FORM! RIDICULOUS, OTHER INSURANCE COMPANIES EMAIL THE FORM WITHIN HOURS OR HAVE IT ON THEIR WEBSITE. I CAN ONLY IMAGINE HOW LONG ITS GOING TO TAKE TO PROCESS AND PAY.....
5 May 2025
Unprompted review
Reply from SBLI
Thank you for reaching out. At this time, our ACE online claims platform is available only to individual beneficiaries. As a funeral home, your claim must be processed through our standard channels.
We’ve emailed the required claim forms to you, and paper copies should arrive within the next day or so. If you have any questions or need further assistance with the process, please don’t hesitate to contact us.
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