Savvy.co.uk Reviews 

2,025
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 647 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being exceptionally helpful, friendly, and professional, often taking the time to clearly explain processes and terms. Many people highlight the excellent customer service and efficient overall service, noting a smooth and quick user experience. Reviewers frequently mention that the process is easy to understand and apply, with funds often being processed swiftly. However, some customers also noted issues with staff behavior, describing some interactions as rude, condescending, or unhelpful. A few other people also experienced problems with payment processing, including delays in receiving funds or confusion regarding amounts owed.

What people talk about most

Staff

Consumers find staff to be positive, with many reviewers highlighting helpful, polite, and friendly... See more

Customer service

Reviewers mention positive feedback about customer service, with many praising the helpfulness and efficiency... See more

Service

Customers had positive experiences with service, often describing it as 10/10, amazing, and excellent.... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the application process easy,... See more

Payment

Customers consistently note ambiguous experiences with payment, with some reviewers reporting issues such as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Application process was simple & straightforward and only took a few minutes. Once my application was accepted I spoke to one of their underwriters called Felicia over the phone. The customer servic... See more

Rated 5 out of 5 stars

Took a loan out today, as I won't be paid till mid month next month, spoke to someone called Lyle as I was pre approved, he was lovely and helpful and read everything to me so that I could understand... See more

Rated 5 out of 5 stars

Very quick process, when I had to call in I spoke to Tyrese who was incredibly helpful. Sometimes you feel a sense of judgement when applying for a loan but I did not get that from him at all! Super f... See more

Rated 5 out of 5 stars

Felicia Was very helpful and answered all my questions. Great customer service and fantastic rates for such a short notice! Wish I found them sooner.


Company details

  1. Loan Agency
  2. Car Finance and Loan Company
  3. Financial Institution
  4. Non-Bank Financial Service

Written by the company

Savvy.co.uk offers loans from £300 - £1200 over 6, 8, 10 and 12 months. At Savvy.co.uk we always ensure we are part of the lending solution and not part of the debt problem. We are a caring lender providing essential credit to the underserved sector, our focus is on making a positive impact. We are committed to providing affordable credit to those who otherwise would not have access to unsecured credit. Apply now to see if you qualify. Warning: Late repayment can cause you serious money problems. For help, go to moneyhelper.org.uk


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.5

All reviews

(2,025)

647 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The guy Lyle on the phone was…

The guy Lyle on the phone was absolutely amazing throughout the whole process. He took the time with a few questions and explained everything. I really appreciated his help and support. Im so glad I applied for a loan with savvy. Thankyou.

12 May 2026
Unprompted review
Rated 5 out of 5 stars

Vivian was excellent throughout the…

Vivian was excellent throughout the entire loan process. She was professional, responsive, and always willing to answer any questions I had. Her communication was clear and consistent, which made the process smooth and stress-free.

11 May 2026
Unprompted review
Rated 5 out of 5 stars

My experience was great with Savvy the…

My experience was great with Savvy the online application was very simple and easy to complete. I spoke to Falcia over the phone and she explained everything very well and helped me understand everything a lot better. Would definitely recommend Savvy.

11 May 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Very quick process, when I had to call in I spoke to Tyrese who was incredibly helpful. Sometimes you feel a sense of judgement when applying for a loan but I did not get that from him at all! Super friendly and willing to help

11 May 2026
Unprompted review
Rated 5 out of 5 stars

I wanna say a massive thank you to…

I wanna say a massive thank you to Melissa she was a great help very smooth and easy thank you so much for your help really appreciate it 10/10 for such amazing service thank you.

11 May 2026
Unprompted review
Rated 5 out of 5 stars

Good service

Very happy with the service from the savvy team. The person I s re alt with was polite and helpful with sorting my loan.

24 April 2026
Unprompted review
Rated 2 out of 5 stars

Shambles

First of all you have to fill in a form but then go back over that form on the phone whilst the person interrogates you. They are clearly not based in the UK as didn’t understand service charges or what “avios points” meant when relating to a credit card. It’s long winded and although the guy was pleasant enough it is a lot.

I was told it would be paid in an hour of signing the form. An hour in I called back and was told it would be with me shortly. I called back half an hour later and was told it would be 5pm (3 hours away). When I questioned it I was told the original agent was training. Okay but what about the second? I explained I had a bill coming out and he did try to speak to a manager who said they would push for a 4:15 payment (????)
They asked “what do you need OUR money for at 2pm”. As if it’s not a low point enough having to go to a payday loan company. He said “you are needing our money so I want to know what it’s for”

Eventually it randomly got paid at 2:30 (which I was told was impossible)

I’ve never been so desperate due to unexpected bills and my partner being made redundant. This is a scary situation for me and this experience just heightened by anxiety.

I’m dreading the payback now if this is how they handled the first stage.

8 May 2026
Unprompted review
Rated 5 out of 5 stars

Helpful

Quick , helpful and efficient service over the phone application...Big shout out to Nabeela Adams... Thankyou

7 May 2026
Unprompted review

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