Fabric quality durbale, introduce to fresh, latest and new arrivals which are really cool, modern and overall presents Stunning look. Though many times it feels like there's lot price hype. Delivery s... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
You could improve your return and exchange program. Also please get a better customer service team. The order was delivered smoothly no complaints with that the product was good too.
Company replied
Amazing quality of products and delivery packaging and deliver service is awesome 🤩 but price of the products can be little reduced please try that
Company replied
No doubt products are good but Delivery take long time , problem in returning and no exchange option
Company replied
Company details
Written by the company
Welcome to Savana, where the spirit roams free and the heart beats wild. Inspired by the wild spirit of the Savannah, our brand celebrates diversity, individuality, and endless possibilities. We're more than just a clothing line; we're a sanctuary for the daring, the dreamers, and the fiercely independent souls. From college campuses to city streets, we've got your back, providing the perfect pieces for your eclectic tastes and thirst for adventure. Online all day? You'll find styles inspired by the hottest social media trends, empowering you to dress for the adventure of everyday life in clothes that don't break the bank. But Savana isn't just about looking good; it's about expressing who you are and what you stand for. Join us in embracing boundless diversity, endless possibilities, and the beauty of being uniquely & unapologetically you.
Contact info
119, Marylebone Road, NW1 5PU, London, United Kingdom
- support@savana.com
- savana.com
4.3
Excellent
54K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very very bad experience in Savanna…
Very very bad experience in Savanna 2500 money not return in my account so many message no reply
3 August 2026
Reply from Savana
Hey! We’re truly sorry to hear about your experience, and we completely understand your frustration. This isn’t the level of service we strive for. Please reach out to escalations@savana.com, and we’ll make it a priority to resolve this and ensure you’re taken care of.
the necklaces lost their colour in like…
the necklaces lost their colour in like 2 use. the delivery was delayed alot. they kept delaying it and it took me like 2 to 3 weeks.
17 June 2026
Reply from Savana
Hey! We’re truly sorry to hear about your experience, and we completely understand your frustration. This isn’t the level of service we strive for. Please reach out to escalations@savana.com, and we’ll make it a priority to resolve this and ensure you’re taken care of.
Product not received and payment also…
Product not received and payment also not refunded very bad co ordinate
17 July 2026
Reply from Savana
Hey! We’re truly sorry to hear about your experience, and we completely understand your frustration. This isn’t the level of service we strive for. Please reach out to escalations@savana.com, and we’ll make it a priority to resolve this and ensure you’re taken care of.
Reply from Savana
We appreciate you taking the time to share your feedback regarding the product's quality. We are always working to improve.
Reply from Savana
Hey! Thank you so much for your feedback. 💖 It truly means a lot to us! We're always working to make your shopping experience even better. Thanks for being a part of the Savana fam! ✨
Reply from Savana
Hey! We’re truly sorry to hear about your experience, and we completely understand your frustration. This isn’t the level of service we strive for. Please reach out to escalations@savana.com, and we’ll make it a priority to resolve this and ensure you’re taken care of.
Reply from Savana
Hey! Thank you so much for your feedback. 💖 It truly means a lot to us! We're always working to make your shopping experience even better. Thanks for being a part of the Savana fam! ✨
Reply from Savana
Hey! Thank you so much for your feedback. 💖 It truly means a lot to us! We're always working to make your shopping experience even better. Thanks for being a part of the Savana fam! ✨
product is nice and good quality but…
product is nice and good quality but delivery take so much time
31 July 2026
Reply from Savana
Hey! Thank you so much for your feedback. 💖 It truly means a lot to us! We're always working to make your shopping experience even better. Thanks for being a part of the Savana fam! ✨
My goto place for trendy
My goto place for trendy, fashionable and affordable clothes that you don’t find anywhere else!
3 August 2026
Reply from Savana
Hey! Thank you so much for your feedback. 💖 It truly means a lot to us! We're always working to make your shopping experience even better. Thanks for being a part of the Savana fam! ✨
Product quality is good
3 August 2026
Reply from Savana
Hey! Thank you so much for your feedback. 💖 It truly means a lot to us! We're always working to make your shopping experience even better. Thanks for being a part of the Savana fam! ✨
Reply from Savana
Hey! Thank you so much for your feedback. 💖 It truly means a lot to us! We're always working to make your shopping experience even better. Thanks for being a part of the Savana fam! ✨
Quality of product is amazing....
Quality of product is amazing..... delivery is late than expected but service is good
10 June 2026
Reply from Savana
Hey! Thank you so much for your feedback. 💖 It truly means a lot to us! We're always working to make your shopping experience even better. Thanks for being a part of the Savana fam! ✨
Absolutely terrible customer service
Absolutely terrible customer service. I ordered a white shirt, but Savana delivered a floral dress instead. When I raised a return request under "Wrong Product Received," they rejected it with a generic response claiming their packing video and QC check didn't support my claim.
They then asked me to upload clear photos of the SKU and USN tag. I did exactly that, but the tag they themselves attached was faded and poorly printed. Despite complying with every request, they rejected my return again instead of addressing the actual issue—that they shipped the wrong product.
As a customer, I expected them to take responsibility for their mistake. Instead, I was forced to repeatedly contact support and now have to escalate the matter to the National Consumer Helpline.
Extremely disappointing experience. If something goes wrong with your order, don't expect a fair or timely resolution. I would not recommend shopping from Savana based on my experience.
29 July 2026
Reply from Savana
Hey! We’re truly sorry to hear about your experience, and we completely understand your frustration. This isn’t the level of service we strive for. Please reach out to escalations@savana.com, and we’ll make it a priority to resolve this and ensure you’re taken care of.
I had ordered few things
I had ordered few things, it took so long, there was no update, there was no customer help, it only said to trust on them, at-last somehow I was able to cancel it, otherwise my thousands of money would have been wasted
17 June 2026
Reply from Savana
Hey! We’re truly sorry to hear about your experience, and we completely understand your frustration. This isn’t the level of service we strive for. Please reach out to escalations@savana.com, and we’ll make it a priority to resolve this and ensure you’re taken care of.
The quality of all d products is top notch❤️
The quality of all d products is top notch 🙂 thr r plenty of products n i il b always confused which one to buy evry items r too good ❤️
29 May 2026
Reply from Savana
Hey! Thank you so much for your feedback. 💖 It truly means a lot to us! We're always working to make your shopping experience even better. Thanks for being a part of the Savana fam! ✨
Reply from Savana
Hey! Thank you so much for your feedback. 💖 It truly means a lot to us! We're always working to make your shopping experience even better. Thanks for being a part of the Savana fam! ✨
The top I purchased it was soooo sooo…
The top I purchased it was soooo sooo pretty and the quality is always amazing and top notch
10 June 2026
Reply from Savana
Hey! Thank you so much for your feedback. 💖 It truly means a lot to us! We're always working to make your shopping experience even better. Thanks for being a part of the Savana fam! ✨
Reply from Savana
Hey! Thank you so much for your feedback. 💖 It truly means a lot to us! We're always working to make your shopping experience even better. Thanks for being a part of the Savana fam! ✨
The delivery service i.e taking around…
The delivery service i.e taking around 7 days to simply ship an order is disappointing and the order getting delivered only after 15days is such a turn off.
2 August 2026
Reply from Savana
Hey! We’re truly sorry to hear about your experience, and we completely understand your frustration. This isn’t the level of service we strive for. Please reach out to escalations@savana.com, and we’ll make it a priority to resolve this and ensure you’re taken care of.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.