Terrible customer service: Non-existent!!!! I emailed, called, and even messaged on WhatsApp. NOTHING! On top of everything, my bed hasn't arrived. This brand should not exist, and this should be... See more
Company replied
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See what reviewers are saying
Absolutely brilliant!! From start to finish Fast delivery!! The driver was great so friendly and very fast I ordered Saturday and had it Friday🙂 The bed is absolutely incredible!! What a bargain... See more
Ordered bed from Wowcher, but didn't receive confirmation from Sartobeds of the order, so emailed them asking for a delivery date & their response was to cancel my order as they have 'supply issues',... See more
Ordered bed on wowcher for a VERY good price... It arrived with a mattress which was totally unexpected, delivery was fast. Ordered late Friday night, arrived Tuesday morning. Delivery driver was... See more
Company details
Contact info
Unit2, Wellington Street, WF17 5TH, Batley, West Yorkshire, United Kingdom
- 07871358111
- sales@sartobeds.co.uk
- sartobeds.co.uk
2.7
Poor
85 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 1 week
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Excellent delivery of bed from company…
Excellent delivery of bed from company . The bed is beautiful just what I expected , grey suede with 4 divan drawers and the headboard is beautiful!thankyou
13 September 2022
Quick delivery
Quick delivery. Solid product. Easy to assemble. Good customer service
6 September 2022
Was hassle free from start to finish
Was hassle free from start to finish, friendly delivery drivers and was so happy my bed was delivered on a Saturday, ordered Tuesday and bed was delivered Saturday 👍 5 stars ⭐️
3 September 2022
Don’t order from here
Never sent me any confirmation emails or any updates about my order never received my order had to get my money back from the bank
1 September 2022
Reply from Sartobeds
Hello
Unfortunately we don't have the shipping resources currently to deliver to any offshore areas
Please refer to our Shipping and Delivery section.
Your refund was issued immediately after this was noticed.
Wonderful bed easy to build alone
Wonderful bed easy to build alone - im a happy girl
7 September 2022
Brilliant delivery and customer service…
Brilliant delivery and customer service thank you
6 September 2022
The bed is sized exactly for the…
The bed is sized exactly for the mattress, so when the headboard is attached, the mattress hangs 5cm over the far end. Not a problem, as the flimsy wood legs for the headboard broke during assembly, rendering it useless..
3 September 2022
Reply from Sartobeds
Hello Paul
The headboards on legs we provide are 24 inches high, when raised to the correct height there will be space for you to push your mattress back to sit exactly on the divan bed
We will email you instructions to help you with this. If you require new headboard legs please contact us and we're more than happy to provide you with these!
Thank you for choosing Sarto Beds
Good quality bed
Good quality bed, good value for money and the customer service is extremely awesome. Also, fast delivery
1 September 2022
Very satisfied
25 August 2022
Very smooth service and nice bed
24 August 2022
Double bed
Great quality and excellent service had a problem and was dealt with without any problem customer service is first class highly recommend them well done and thank you
14 August 2022
Really nice and good quality
9 August 2022
Great bed, poor mattress quality
I think the bed was gorgeous! Really like it and I got a mattress with it and I didn’t like the mattress. It hurt me and my partners lower back when we woke up so we got a new one elsewhere. The delivery driver was very kind and everything else was great
8 August 2022
Reply from Sartobeds
Hello David
We're glad you love your bed; please contact us for any issues with the mattress and we will happily rectify this for you.
The mattress option you went for is from our more budget friendly section which is a firm rated mattress, we do have more premium options available and you may be suited to a softer mattress, we're happy to discuss the mattress options available and can arrange a exchange once knowing your needs.
Thank you for choosing Sarto Beds
100% customer satisfaction here
I purchased bed with mattress and I am satisfied with the quality. Thank you for providing your service and with good customer service. I will definately recommend.
6 August 2022
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