salontotal.co.uk Reviews 

380
•
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Looking at 136 reviews, most reviewers were unhappy with their experience overall. People frequently experienced frustrating shipping delays, and many found that items did not arrive within the promised timeframe despite receiving early dispatch notices. Customers also shared immense difficulties when trying to reach support teams and secure proper refunds for missing or severely delayed parcels. Some reviewers were very happy with the competitive prices and found the initial ordering process to be completely straightforward and simple. A few other people also felt that when items finally arrived at their doors, the products were well packaged and matched what was advertised online.

What people talk about most

Order

Consumers find order experiences disappointing due to significant delivery delays and unmet expectations... See more

Delivery service

Clients share ambiguous opinions on delivery service, with some reviewers praising quick shipping and helpful... See more

Product

Reviewers highlight ambiguous aspects of product, with many customers expressing satisfaction over items... See more

Refund

Users describe negative interactions with refund requests, noting that customer support frequently ignores... See more

Customer service

Customers experienced profound dissatisfaction with customer service, frequently reporting ignored emails,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

You have to be prepared to wait for your order, they say 'dispatched the same day' but that's only part of the story, the warehouse isn't UK based. The goods arrived 13 days after ordering. To be fai... See more

Rated 3 out of 5 stars

Ordering process was easy, good range of products at very competitive prices. Delivery was a real let down, not only did it take 12 days, it was actually delivered to the wrong address (correct addres... See more

Rated 3 out of 5 stars

Products haven’t arrived yet. There is a delay in shipping but no one told me and I only received a message from customer service that there is a delay but no delivery day or any further information.

Company replied

Rated 2 out of 5 stars

This is the first time and the last time I will use Salon Total, my items arrived 2 weeks after ordering by which time they were no longer needed. When you say 'buy by 10pm for shipping today' cus... See more

Company replied


Company details

  1. Hair Product Store

Written by the company

Professional hair, skin & beauty products ✓ Ordered before 9pm, shipped today ✓ Fair prices


Contact info

2.7

Poor

TrustScore 2.5 out of 5

380 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 76% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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2.7

All reviews

(380)

117 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing company

I absolutely love this company! The delivery is always fast, the prices are unbeatable, and the product quality is consistently excellent. Thank you for your amazing service—keep up the fantastic work!

29 July 2025
Unprompted review
Rated 5 out of 5 stars

superb Service

Oway Repairing Aftershave Balm.

Great price, well-packaged and speedy delivery.
This was my second order for this item which is superb.
What more could one ask for.

Very Highly recommended

22 July 2025
Unprompted review
Rated 1 out of 5 stars

Still haven’t received my order

I placed and paid for my order 8 days ago. The order was shipped on the same day. However, there is still no tracking available on the carrier’s website. The company uses Yodel. Be warned. I will never use salontotal again.

26 July 2025
Unprompted review
salontotal.co.uk logo

Reply from salontotal.co.uk

Thank you for taking the time to share your experience with us.

We are very sorry to hear that your order has still not arrived and that there is no tracking information available. We understand that this is very frustrating for you.
We would like to resolve this for you and work with you to find a suitable solution. Would you please contact our customer service team at customerservice@salontotal.co.uk, quoting your order number? We will then ensure that we look into this for you as soon as possible.

Kind regards,
Team Salontotal.

Rated 5 out of 5 stars

Great service

Great service. Been trying to find Peggy Sage products for a long time and finally found them here. Thank you and very prompt service.

24 July 2025
Unprompted review
Rated 1 out of 5 stars

Terrible experience and poor customer…

Terrible experience and poor customer service no replying and responding to my emails I have received I ordered Panasonic machine. It has been used badly and now no response. Nothing save your money and time from the seller.

You should not be sending me a used clipper the box was opened and tampered with, you have not emailed me, the clipper had hair on the blade I will get my money from Amazon I will post you on my social media what a bad experience. I am very unhappy with your service

10 July 2025
Unprompted review
salontotal.co.uk logo

Reply from salontotal.co.uk

Thank you for your review. We are sorry to hear that you are dissatisfied with your experience.

We would like to emphasise that we are unable to accept returns of used hair clippers, as clearly stated in our return policy on the website. For reasons of hygiene and safety, this policy is strictly enforced, as is the case with many electronic care products.

In addition, we would like to point out that we have contacted you several times by email, so you have certainly not been ignored. We understand that this is an unpleasant situation for you, but we have acted in accordance with our terms and conditions.

If you still have questions or would like further clarification, please feel free to contact us at customerservice@salontotal.co.uk.

Kind regards,
Team Salontotal.

Rated 1 out of 5 stars

It's fun ordering, but good luck receiving your package on a timely basis

Online, salontotal's website states order before 10pm and it is shipped. Being shipped and arriving are 2 very separate things apparently. It is very misleading. As soon as I find another provider for what I need, I will be taking my business there. Apologising for the delay doesn't mean anything. This is, unfortunately, the second time in a row this delay has happened. This company uses yodel for delivery. yodel is a useless delivery company. I received an email that they have my package 3 days ago and it STILL hasn't been delivered. Just pure insanity! Also, the item I ordered is over priced by every standard. UPDATE: My parcel was FINALLY delivered on 20/7/2025...not my idea of quick service.

13 July 2025
Unprompted review
salontotal.co.uk logo

Reply from salontotal.co.uk

Thank you for your review!

Annoyed to hear that you are not satisfied with the delivery time. Of course, shipping and actual delivery are 2 different parts. We ship packages ordered before 22:00 in principle the same day, a delivery takes several working days.
Of course we are happy to check with you to see if there have been any problems, you may send us an email for this at customerservice@salontotal.co.uk.

Kind regards,
Team Salontotal.

Rated 5 out of 5 stars

Great experience/product!

Had a great experience here from start to finish!Got wella brilliance shampoo conditioner and hair mask for same price elsewhere with just shampoo and conditioner!Fast delivery!

16 July 2025
Unprompted review
Rated 2 out of 5 stars

Probably should have taken notice of…

Probably should have taken notice of the reviews! Ordered an item that clearly says dispatched same day if ordered before a certain time. Next day got dispatch email. Yodel app says still waiting for item five days on from order. Why say dispatching if you’re only going to print the label triggering tracking but dont actually do it. Not impressed. Won’t rush to use again. Let’s hope it actually turns up.

4 July 2025
Unprompted review
salontotal.co.uk logo

Reply from salontotal.co.uk

Thank you for your feedback. How sorry to hear you've had this experience. We fully understand that it can be confusing when the tracking information is not immediately visible.

We would like to explain that we only create a shipping label once your parcel is actually packed and ready for shipment. However, sometimes it can take a while before the carrier scans the parcel at the depot and the tracking information becomes visible. This does not mean that the parcel has not been sent, but that the scanning took place at a later time.

We are very annoyed that your order has still not been delivered. If this is still the case, please contact us. We will be happy to help you further and can inquire with the carrier if necessary.

Hopefully your package will still be delivered soon!

Best regards,
Team Salontotal.

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