salontotal.co.uk Reviews 

The order was never delivered and the never refunded. Scam

ive no complaints, can't find fault with the whole process of buying to delivery from salontotal...
suppose the best advert would be to say that i'd buy from them again if they had something i wanted.

Great products at competetative prices and delivered promptly and with care

My products never arrived. Delivered to wrong address and they are making me jump through lots of admin to get a refund

Firstly I was sent a wrong item, it was 100ml and I paid for 150ml. Second of all I have to chase them, this is still not sorted and I’d never shop on this website again
I appreciate you offering me to sort it out via email, but we have 25 email exchanges and it looks like you have a robot answering for you and there’s no progress there. I’ve given up and will direct my shopping somewhere else

Speedy delivery and well packed.
Will return to shop again for the same products when I need more.

Parcel never arrived, I have spent the last month begging for a refund and keep getting brushed off saying its "being investigated", when I have proof from the postal company that the parcel was declared lost, salontotal refuses to refund me!

Sent me a faulty product. I was offered a replacement over Wattsapp which I agreed to. Then over email I was told this was a mistake and can only refund me 15% of the price I paid. It’s a joke. The customer service is shocking. Buy from a different hair product retailer to save yourself disappointment.

Easy to find the products I wanted & got free delivery and everything turned up in the stated 2 days. I will use them again as pricing and service were excellent.

Ordered item on Wednesday with website status saying in stock. No updates about order until I received an email on SUNDAY AT 9PM! Explaining items were now out of stock and they didn't know when they'd receive the stock to be able to ship. Contacted customer services after checking website and one of the items (shampoo) was still listed as in stock and conditioner out of stock. Asked for them to ship the shampoo and then the conditioner when they received stock but was told they couldnt do this.
Not happy that 1) it took so long for them to send the email
2) they sent it at an unsociable time of 9pm on a Sunday - meaning I couldn't do anything about it until next day
3) clearly doesn't stick to the delivery timeframe stated when ordering

Won't be using again despite the good deals as you'll never actually receive them!

I Have been using Salontotal for a lot of years and found them to be always reliable and all orders arrive dead on time would recommend them to any one. *****

Good prices and delivery was much faster than previous orders.

Ordered curling iron 3 weeks ago , still not arrived , no update on delivery despite numerous e mails requesting info, found customer service very vague with what info I did recieve , advised this morning 10 days for them to raise an enquiry with carrier !! Would avoid this company

Fast delivery and products are as described. Very happy with my purchase i will be repeat ordering as reliable and trustworthy..

Ordered 2 packages almost a month ago. Today, Dutch DPD emailed to say they my package was delivered with permission to leave in a safe place. No tracking information, no product, no customer service. They said they will look into it but they never do. I don’t believe the package has been handed to my own country Ireland, as DPD here have no record of having received anything.

£120 wasted, have to go through a chargeback process now with my bank

The hair product I purchased never arrived ☹️☹️☹️

I read the recent reviews and saw the complaints about the delivery time, but was prepared to wait as the price was great. Surprisingly I received my order within 2 days. Ordered on the Tuesday and it arrived on the Thursday morning. Looks like they have got their courier issues all sorted.

I ordered a 1000ml BOTTLE of conditioner costing £37 but when it arrived it was a REFIL POUCH, which is too awkward to use at that size and will most likely spill everywhere- I don't have am empty 1000ml bottle otherwise I would have made the choice MYSELF to order a refil!
Appalling customer service from UK.
Nobody answers phone and the 'hold' voice changed to Dutch after 2 minutes.
WISH I'D READ REVIEWS BEFORE ORDERING WITH THIS AWFUL COMPANY- AVOID! AVOID! AVOID!

Update 2 weeks later: was promised a refund 2 weeks ago which I still had not received this morning.
Had to open a case with PayPal to get my money back!! May have to wait yet another week as it's saying it'll be in my account by 5th May.
I've been parted with MY money since 9th April!!!
I'm just so relieved that I paid with PAYPAL as I doubt I'd have seen my money again!

Appalling Customer Service!!!

Terrible company. Be ware, they are shipping EU plugs to the UK.

good choice of brands I like, and quick delivery