Salon Gold has always been so helpful and fast to reply to my queries, making any adjustments and providing me with what I need. They are very friendly, and provide an affordable service with a vari... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We’ve been using Salon Gold for my wife’s salon for the last few years, and the service has always been excellent. No issues at all — everything is straightforward, reliable, and competitively priced.... See more
Company replied
for over 30 years i have been with various insurance providers just before 2020 i changed over to salon gold, after couple of years went back to a old provider. i always had 2 providers business insur... See more
Company replied
I’ve been insured with salon gold for about the past 10years. Easy to renew policy and have details with online access. I’ve never had to make a claim and can’t vouch for that side, but that’s lucky... See more
Company replied
Company details
Written by the company
Salon Gold Insurance | Over 30 Years Experience | Helped Over 100,000 Businesses | Low Cost ✓ Instant Cover ✓ Full Public Liability / Malpractice✓
Contact info
Chancery House, St Nicholas Way, SM1 1JB, Sutton, United Kingdom
- 020 8655 0444
- info@salongold.co.uk
- salongold.co.uk
4.8
Excellent
2K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Excellent service
Excellent service! A straightforward process for obtaining the ideal insurance for my business.
7 January 2026
Reply from Salon Gold
Hi Genna, thank you for taking the time to leave a review!
I'm delighted you found the process to be straightforward when purchasing a quotation which covered all your needs.
If you have any queries regarding your insurance, then reach out and we'll be happy to help.
Kind regards, Jackie
Reply from Salon Gold
Hi Francesca, thank you for your review!
I'm delighted you found it easy to make an amendment and you received a quick response from our Customer Service team.
If we can be of any assistance in the future, then please don't hesitate to contact us.
Kind regards, Jackie
Reply from Salon Gold
Hi, thank you for leaving a review!
I'm delighted you found it to be very straightforward to renew your insurance.
If we can be of any assistance, then please reach out and we'll be happy to help.
Kind regards, Jackie
Very reasonable insurance for my…
Very reasonable insurance for my freelance hairdressing business.Easy to renew .Theres a live chat available if you need help .
1 January 2026
Reply from Salon Gold
Hi Andrew, thank you for taking the time to leave a review!
I'm delighted you found our public liability insurance to be reasonably priced and easy to renew.
Yes if you need help, then you can; email us at customerservices@salongold.co.uk ; call us on 020 8655 0444 or chat to us via the live chat.
If you have any queries, then please don't hesitate to contact us.
Kind regards, Jackie
Reply from Salon Gold
Hi Laura, thank you for your review. If we can be of any assistance with your insurance, then please contact us and we'll be happy to help.
Kind regards Jackie
Fast quote
It was fast to receive a quote and finalise arranging public insurance for sound healing.
24 November 2025
Reply from Salon Gold
Hi thank you for taking the time to leave a review!
I'm delighted you found the quotation process to be fast and easy to purchase.
If you have any queries in the future, then please reach out and we'll be happy to help.
Kind regards, Jackie
Have used them more than once for both salon & mobile policies.
Very easy website to navigate and to buy a policy. I previously used them for my salon insurance and now im mobile they continue to cover me for my mobile work.
18 December 2025
Reply from Salon Gold
Hi Michele, thank you for taking the time to write a review!
I'm delighted you found our website to be easy to use and navigate.
If you do have any insurance queries, then please don't hesitate to contact us and we'll be happy to help you.
Kind regards, Jackie
Very competitive price.
Easy to renew policy and at a very competitive price, covering all areas I needed.
16 December 2025
Reply from Salon Gold
Hi Terry, thank you for your positive review!
If you have any queries with your insurance, then please don't hesitate to contact us and we'll be happy to assist you.
Kind regards, Jackie
Reply from Salon Gold
Hi Kat, thank you for leaving a review, it's really appreciated.
I'm delighted you found the policy easy to setup and affordable.
If we can assist you in the future, then please reach out and we'll be happy to help.
Kind regards, Jackie
Quote form was very straight forward to…
Quote form was very straight forward to fill out and explanations of optional additional covers helped. I found the price point very fair and was offered support if I needed further assistance.
1 December 2025
Reply from Salon Gold
Hi Marian, thank you for taking the time to leave a review!
I'm delighted you found the quotation process to be straightforward and explanations of the optional additional covers helped you.
If you need any assistance with your insurance in the future, then please don't hesitate to contact us. You can contact us by phone 020 8655 0444 or you can email us or even chat to us via our live chat through the website.
Kind regards, Jackie
Reply from Salon Gold
Hi, thank you for taking the time to leave a review.
If we can be of any assistance in the future, then don't hesitate to contact us and we'll be happy to help.
Kind regards, Jackie
Reply from Salon Gold
Hi, thank you for leaving a review, it's really appreciated.
I'm delighted you found it easy to renew your policy. By logging into your online account via our website you can pay renewal premiums and make amendments.
If we can assist you in the future, then please reach out.
Kind regards, Jackie
Several things ….
Several things ….
You can not speak to the right people…
The website, once at payment and you go to your banking app, to be approved. Salon Golds website does not mention to come BACK to their page.
This should be clearer, as my first payment did not go through!
This needs more clarification …
8 December 2025
Reply from Salon Gold
Hi Angela. Thank you for taking the time to leave a review, and I’m sorry to hear that you were not satisfied with our service on this occasion.
When you call us, if the department you need is already assisting other customers, your call will be diverted to another team. They will either take a message for a call back or do their best to assist you directly. This process is in place to ensure you are not left waiting on the line for long periods.
We apologise that it was not clear you needed to return to the Salon Gold website to complete your payment after approving it in your banking app, and appreciate your feedback.
If there’s anything else we can assist you with, please don’t hesitate to contact us — we’ll be happy to help.
Kind regards, Jackie
Amazing !!! So quick and easy
I had a brilliant time getting a quote and my insurance with salon gold would 100% recommend!!
6 December 2025
Reply from Salon Gold
Hi, thank you for taking the time to leave a review!
I'm delighted you found the quotation process to be quick and easy, and that you would recommend us to others. Word-of-mouth endorsements are invaluable to us.
If you need any help or have any queries with your insurance, then please contact us and we'll be happy to help.
Kind regards, Jackie
Reply from Salon Gold
Hi Michelle, thank you for your review.
I'm delighted you found our quotation process to be easy, quick and well explained.
If you need any assistance in the future, then please let us know.
Kind regards, Jackie
A huge thank you to Jennifer Davies…
A huge thank you to Jennifer Davies from the customer service team! She made the process of getting public liability insurance for my massage therapy business stress-free and efficient. Jennifer was incredibly empathetic and gave thoughtful advice, ensuring the insurance was perfectly suited to my practice. She truly listened to my needs over the phone. I received a fantastic, good-value quote almost immediately. The professionalism was top-tier—everything was sorted and the documents were sent to my email within just 20 minutes. Salon Gold clearly has an exceptional and very helpful customer service team.
Thanks
Chantelle
De- Stress Therapy
2 December 2025
Unprompted review
Reply from Salon Gold
Hi Chantelle, thank you for your lovely review! Your comments have been passed on to Jennifer.
I'm delighted you received excellent customer service and that Jen was empathetic and truly listened to your needs.
If you need any assistance in the future, then please don't hesitate to contact us and we'll be happy to help you.
Kind regards, Jackie
Really smooth transaction
Really smooth transaction. All documents easy to hand and good level of cover.
1 December 2025
Reply from Salon Gold
Hi Chet, thank you for leaving a review!
I'm delighted you found the renewal process to be smooth and you found it easy to access your policy documentation on your online account.
If you need any assistance in the future, then please contact us and we'll be happy to help.
Kind regards, Jackie
Easy to buy
Easy to buy. No stupid unnecessary questions. No trying to tout for other business.
25 November 2025
Reply from Salon Gold
Hi Anne, thank you for your review!
I'm delighted you found the quote process to be easy and quick to complete without any unnecessary questions.
If you need any assistance or have any insurance queries, then please reach out and we'll be happy to help.
Kind regards, Jackie
Proffesional service
27 November 2025
Reply from Salon Gold
Hi Aimee, thank you for your review.
If you need any assistance then just contact us and we'll be happy to help.
Kind regards, Jackie
Excellent value policy
The lowest-priced quote I came across!!! And processing was fast and efficient.
27 November 2025
Unprompted review
Reply from Salon Gold
Hi Beth, thank you for your review!
I'm delighted you found our premium to be competitive, and the quote process to be fast and efficient.
If we can help with any queries, then just reach out and we'll be happy to help.
Kind regards, Jackie
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