It's a scam. They don't disclose that you can't choose which tower you want to visit, and when you try to get your money back, they just refer you to their terms and conditions. Please stay away from... See more
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See what reviewers are saying
Security scanning worst ever. Looked in our backpack We ask why, staff We Dont speak English, just laughing, talking at os in Spanish. Change how to buy tickets payed for 3 only 2🤬 dident see the sec... See more
I thought I was buying official tickets and I didn’t receive the confirmation email with the tickets. I asked around the Sagrada wether someone could find it with order number but nobody could and th... See more
Company replied
We booked and bought our tickets online. It was not in the busiest of seasons, but even in October it was 27 degrees in Barcelona, and La Sagrada Familia was crowded with tourists. Buying online saved... See more
Company replied
Company details
Contact info
Barcelona, Spain
- support@sagradafamilia-tickets.com
- sagradafamilia-tickets.com
1.6
Bad
684 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
I bought the tickets and didn’t receive…
I bought the tickets and didn’t receive them
23 December 2022
Reply from Sagrada Família Tickets
Firstly, we are sorry to hear about your bad experience.
To review your case, could you please email us at support@sagradafamilia-tickets.com? Our Customer Service Department will give you an answer as soon as possible.
Thanks!
Reply from Sagrada Família Tickets
Firstly, we appreciate your feedback.
We are comforted that you had a good experience both with us and visiting the Sagrada Familia. Your comments help us to keep improving.
We remain at your disposal through the following email address: support@sagradafamilia-tickets.com for any inquiries you may have.
Thank you for taking the time with us!
Totally scam
Totally scam, they never send the tickets after the payment, customer service didn’t reply
25 December 2022
Unprompted review
Reply from Sagrada Família Tickets
Firstly, we are sorry to hear about your bad experience.
To review your case, could you please email us at support@sagradafamilia-tickets.com? Our Customer Service Department will give you an answer as soon as possible.
Thanks!
it’s live changing
the video guide is very important for you to understand this masterpiece
18 December 2022
Reply from Sagrada Família Tickets
Firstly, we appreciate your feedback.
We are comforted that you had a good experience both with us and visiting the Sagrada Familia. Your comments help us to keep improving.
We remain at your disposal through the following email address: support@sagradafamilia-tickets.com for any inquiries you may have.
Thank you for taking the time with us!
Tickets arrived after the reserved time…
Tickets arrived after the reserved time slot and we were not allowed in. What a waste of money. Don't buy here!!
16 December 2022
Reply from Sagrada Família Tickets
Firstly, we are sorry to hear about your bad experience.
To review your case, could you please email us at support@sagradafamilia-tickets.com? Our Customer Service Department will give you an answer as soon as possible.
Thanks!
Tickets not received 2.5 hrs after…
Tickets not received 2.5 hrs after booking; expecting instant tickets as my booking is for tomorrow; now I'm left hanging....support has also not replied....very poor....
22 December 2022
Reply from Sagrada Família Tickets
Firstly, we are sorry to hear about your bad experience.
To review your case, could you please email us at support@sagradafamilia-tickets.com? Our Customer Service Department will give you an answer as soon as possible.
Thanks!
You didn’t answer mail regarding my…
You didn’t answer mail regarding my request.
I received feedback after 5 days - completely bad service.
Further you could not tell me If refund was possible…
Therefor I think you have to evaluate your service.
17 December 2022
Reply from Sagrada Família Tickets
Firstly, we are sorry to hear about your bad experience.
To review your case, could you please email us at support@sagradafamilia-tickets.com? Our Customer Service Department will give you an answer as soon as possible.
Thanks!
This ticket can not be used at all
This ticket can not be used at all, and the customer service can not be reached, now it has passed the time, there is no way to refund the ticket.
22 December 2022
Reply from Sagrada Família Tickets
Firstly, we appreciate your feedback, and we are sorry to hear about your bad experience.
However, we want to highlight that we do announce at the top of our website and in our T&C that we are not affiliated with government entities and that we are not the official box office. On the other hand, the tickets that we provide are 100% official as we get them from the official box office, and in no case, we are trying to scam or mislead.
We remain at your disposal through the following email address: support@sagradafamilia-tickets.com for any inquiries you may have.
Thank you for bringing this to our attention!
Corrupt ticket download
Corrupt ticket download. Came all this way and can't get in. Sagrada Familia
22 December 2022
Reply from Sagrada Família Tickets
Firstly, we appreciate your feedback, and we are sorry to hear about your bad experience.
However, we want to highlight that we do announce at the top of our website and in our T&C that we are not affiliated with government entities and that we are not the official box office. On the other hand, the tickets that we provide are 100% official as we get them from the official box office, and in no case, we are trying to scam or mislead.
We remain at your disposal through the following email address: support@sagradafamilia-tickets.com for any inquiries you may have.
Thank you for bringing this to our attention!
Good service
Good service
I would recommend it to anyone
Any day that wants a recommendation
Thanks
22 December 2022
Reply from Sagrada Família Tickets
Firstly, we appreciate your feedback.
We are comforted that you had a good experience with us and visiting the Sagrada Familia. Your comments help us to keep improving.
We remain at your disposal through the following email address: support@sagradafamilia-tickets.com for any inquiries you may have.
Thank you for taking the time with us!
Tickets to late
Tickets did not arrive in mail which was denied by support, through support we were informed that tickets could be downloaded with the Sagrada Familia App with the code of our tickets. This took all together one hour and we missed out timeslot. It took some sweet talking with security to get us in.
21 December 2022
Reply from Sagrada Família Tickets
Firstly, we appreciate your feedback, and we are very sorry to know that your experience with sagradafamilia-tickets.com was not good as expected. However, we are trying to do our best to give the best possible service to you.
We remain at your disposal through the following email address: support@sagradafamilia-tickets.com for any inquiries you may have.
Thanks!
Reply from Sagrada Família Tickets
Firstly, we appreciate your feedback.
We are comforted that you had a good experience with us and visited the Sagrada Familia. Your comments help us to keep improving.
We remain at your disposal through the following email address: support@sagradafamilia-tickets.com for any inquiries you may have.
Thank you for taking the time with us!
Easy to book tickets
Easy to book tickets, visit experience with self guided tour was great.
19 December 2022
Reply from Sagrada Família Tickets
Firstly, we appreciate your feedback.
We are comforted that you had a good experience with us and visited the Sagrada Familia. Your comments help us to keep improving.
We remain at your disposal through the following email address: support@sagradafamilia-tickets.com for any inquiries you may have.
Thank you for taking the time with us!
Reply from Sagrada Família Tickets
Firstly, we appreciate your feedback.
We are comforted that you had a good experience with us and visited the Sagrada Familia. Your comments help us to keep improving.
We remain at your disposal through the following email address: support@sagradafamilia-tickets.com for any inquiries you may have.
Thank you for taking the time with us!
Increíble!!
Easy to follow the audioguide around the site and very interesting stories about the church
9 December 2022
Reply from Sagrada Família Tickets
Firstly, we appreciate your feedback.
We are comforted that you had a good experience with us and visiting the Sagrada Familia. Your comments help us to keep improving.
We remain at your disposal through the following email address: support@sagradafamilia-tickets.com for any inquiries you may have.
Thank you for taking the time with us!
Haven't received tickets
16 December 2022
Reply from Sagrada Família Tickets
Firstly, we are sorry to hear about your bad experience.
To review your case, could you please email us at support@sagradafamilia-tickets.com? Our Customer Service Department will give you an answer as soon as possible.
Thanks!
Amazing & inspiring discovery of Gaudi
A really interesting discovery og Gaudi’s inspiration & talent. Contrast between outside & inside of sagrada familia is clearly surprising.
Thanks
16 December 2022
Reply from Sagrada Família Tickets
Firstly, we appreciate your feedback.
We are comforted that you had a good experience with us and visiting the Sagrada Familia. Your comments help us to keep improving.
We remain at your disposal through the following email address: support@sagradafamilia-tickets.com for any inquiries you may have.
Thank you for taking the time with us!
Easy ans simple to use!
15 December 2022
Reply from Sagrada Família Tickets
Firstly, we appreciate your feedback.
We are comforted that you had a good experience with us and visiting the Sagrada Familia. Your comments help us to keep improving.
We remain at your disposal through the following email address: support@sagradafamilia-tickets.com for any inquiries you may have.
Thank you for taking the time with us!
Efficient web intetface
15 December 2022
Reply from Sagrada Família Tickets
Firstly, we appreciate your feedback.
We are comforted that you had a good experience with us and during the visit to the Sagrada Familia. Your comments help us to keep improving.
We remain at your disposal through the following email address: support@sagradafamilia-tickets.com for any inquiries you may have.
Thank you for taking the time with us!
SCUM
Careful with this place. This is not the real ticket seller to visit Sagrada Familia. They are charging much more than official webpage (buy only on sagradafamilia dot org)
12 December 2022
Reply from Sagrada Família Tickets
Firstly, we appreciate your feedback, and we are sorry to hear about your bad experience.
However, we want to highlight that we do announce at the top of our website and in our T&C that we are not affiliated with government entities and that we are not the official box office. On the other hand, the tickets that we provide are 100% official as we get them from the official box office, and in no case, we are trying to scam or mislead.
We remain at your disposal through the following email address: support@sagradafamilia-tickets.com for any inquiries you may have.
Thank you for bringing this to our attention!
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