It's a scam. They don't disclose that you can't choose which tower you want to visit, and when you try to get your money back, they just refer you to their terms and conditions. Please stay away from... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Security scanning worst ever. Looked in our backpack We ask why, staff We Dont speak English, just laughing, talking at os in Spanish. Change how to buy tickets payed for 3 only 2🤬 dident see the sec... See more
I thought I was buying official tickets and I didn’t receive the confirmation email with the tickets. I asked around the Sagrada wether someone could find it with order number but nobody could and th... See more
Company replied
We booked and bought our tickets online. It was not in the busiest of seasons, but even in October it was 27 degrees in Barcelona, and La Sagrada Familia was crowded with tourists. Buying online saved... See more
Company replied
Company details
Contact info
Barcelona, Spain
- support@sagradafamilia-tickets.com
- sagradafamilia-tickets.com
1.6
Bad
684 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Extremely expensive comparing to other…
Extremely expensive comparing to other way more famous expositions in Europe like Eiffel Tower (17 euros), Chateau der Versailles (21 euros), London Eye (40 pounds) and so many others.
23 January 2023
Reply from Sagrada Família Tickets
Firstly, we appreciate your feedback, and we are very sorry to know that your experience with sagradafamilia-tickets.com was not good as expected.
However, we would like to detail that our Terms & Conditions, which have to be read and accepted by the user to finish the purchase, state how fees work.
The service offered is not the sale or resale of tickets to the Sagrada Familia, but consists of their acquisition through the corresponding voluntary, express, special, and remunerated mandate of the user. The difference between the official price and ours is based on the added value that we provide, which is based on providing a personalized service during the whole process, the correction of errors in its processing, and specific customer service.
We remain at your disposal through the following email address: support@sagradafamilia-tickets.com for any inquiries you may have.
I have bought 2 tickets and haven’t…
I have bought 2 tickets and haven’t received one of them and had to buy again localy
23 January 2023
Reply from Sagrada Família Tickets
Firstly, we are sorry to hear about your bad experience.
To review your case, could you please email us at support@sagradafamilia-tickets.com? Our Customer Service Department will give you an answer as soon as possible.
Thanks!
Scam
Bought a ticket and paid in full. Didn't receive a ticket. Customer service doesn't respond.
21 January 2023
Reply from Sagrada Família Tickets
Firstly, we are sorry to hear about your bad experience.
To review your case, could you please email us at support@sagradafamilia-tickets.com? Our Customer Service Department will give you an answer as soon as possible.
Thanks!
Frustrating time and steal
I thought I was buying official tickets and I didn’t receive the confirmation email with the tickets. I asked around the Sagrada wether someone could find it with order number but nobody could and there was no physical stand for this company. I ended up getting an email saying there were no tickets available for that time slot but nothing about being reimbursed.
Also the price is 8€ more than normal entries. A real fraud
22 January 2023
Reply from Sagrada Família Tickets
Firstly, we appreciate your feedback, and we are sorry to hear about your bad experience.
However, we want to highlight that we do announce at the top of our website and in our T&C that we are not affiliated with government entities and that we are not the official box office. On the other hand, the tickets that we provide are 100% official as we get them from the official box office, and in no case, we are trying to scam or mislead.
We remain at your disposal through the following email address: support@sagradafamilia-tickets.com for any inquiries you may have.
Thank you for bringing this to our attention!
The place is fantastic but I've found…
The place is fantastic but I've found the price really expensive. The audio guide is ok but not so interesting, it describes what we can see. And not so good for children. I was disapointed that we had to pay more to get to the towers. This is very expensive for a family. Only rich people can get access to wonderfull monuments and culture ?
14 January 2023
Reply from Sagrada Família Tickets
Firstly, we appreciate your feedback, and we are very sorry to know that your experience with sagradafamilia-tickets.com was not good as expected.
However, we would like to detail that our Terms & Conditions, which have to be read and accepted by the user to finish the purchase, state how fees work.
The service offered is not the sale or resale of tickets to the Sagrada Familia, but consists of their acquisition through the corresponding voluntary, express, special, and remunerated mandate of the user. The difference between the official price and ours is based on the added value that we provide, which is based on providing a personalized service during the whole process, the correction of errors in its processing, and specific customer service.
We remain at your disposal through the following email address: support@sagradafamilia-tickets.com for any inquiries you may have.
Must visit in Barcelona
If you are in Barcelona, please don’t hesitate to visit Sagrada Familia! It’s a breathtaking place and you will be captivated by the beauty of this place !
15 January 2023
Reply from Sagrada Família Tickets
Firstly, we appreciate your feedback.
We are comforted that you had a good experience both with us and visiting the Sagrada Familia. Your comments help us to keep improving.
We remain at your disposal through the following email address: support@sagradafamilia-tickets.com for any inquiries you may have.
Thank you for taking the time with us!
Price diferences between bill and credit card
Price diferences between the bill and the charge at my credit card
20 January 2023
Reply from Sagrada Família Tickets
Firstly, we appreciate your feedback, and we are very sorry to know that your experience with sagradafamilia-tickets.com was not good as expected.
However, we would like to detail that our Terms & Conditions, which have to be read and accepted by the user to finish the purchase, state how fees work.
The service offered is not the sale or resale of tickets to the Sagrada Familia, but consists of their acquisition through the corresponding voluntary, express, special, and remunerated mandate of the user. The difference between the official price and ours is based on the added value that we provide, which is based on providing a personalized service during the whole process, the correction of errors in its processing, and specific customer service.
We remain at your disposal through the following email address: support@sagradafamilia-tickets.com for any inquiries you may have.
Hi there the option to buy tickets…
Hi there the option to buy tickets online in languages other than Spanish would be a great improvement. On-site the staff were fantastic.
16 January 2023
Reply from Sagrada Família Tickets
Hello,
First of all, we really appreciate your feedback, and we are sorry to hear that your experience with sagradafamilia-tickets.com was not as good as expected. However, we are trying our best to give you the best possible service.
Our website is currently in 4 languages, so you can choose the language of your choice.
We remain at your disposal through the following email address: support@sagradafamilia-tickets.com for any inquiries you may have.
Thanks!
Everything was clear and easy except…
Everything was clear and easy except one problem… payment crashed the site, so was a bit nervous that I might be charged twice🤞. Regardless, very excited to tour again!! :) been a few years.
22 January 2023
Reply from Sagrada Família Tickets
Firstly, we appreciate your feedback.
We are comforted that you had a good experience both with us and visiting the Sagrada Familia. Your comments help us to keep improving.
We remain at your disposal through the following email address: support@sagradafamilia-tickets.com for any inquiries you may have.
Thank you for taking the time with us!
Horrible experiencia, cuidado!! - Horrible experience, beware!!
Compré dos tickets con acceso a las torres para hoy 22/01/23 11:15. Al comprar las entradas me llegó el aviso del cobro y los tickets llegarían en otro mail pero nunca llegaron. Envié un mail a la empresa por la incidencia (no respondieron). Fui al horario de la cita y allí compruebo que no es el sitio oficial de venta de entradas. Contacto nuevamente por mail dos veces en 10 minutos y allí obtengo respuesta, me informan que las entradas de las 11:15 están todas vendidas y que recién tienen disponible para las 14:00 de ese día, pero con visita solo a una de las torres. No lo recomiendo, mucho cuidado!
I bought two tickets with access to the towers for today 01/22/23 11:15. When I bought the tickets, I received the payment notice and the tickets would arrive in another email but they never arrived. I sent an email to the company for the incident (they did not respond). I went to the appointment time and there I check that it is not the official ticket sales site. I contacted again by email twice in 10 minutes and there I get an answer, they inform me that the tickets for 11:15 are all sold and that they are only available for 2:00 p.m. of that day, but with a visit to only one of the towers . I do not recommend it, be very careful!
21 January 2023
Reply from Sagrada Família Tickets
En primer lugar, lamentamos la mala experiencia que tuvo con nosotros.
Para revisar su caso, ¿podría enviarnos un correo electrónico a support@sagradafamilia-tickets.com? Nuestro Departamento de Atención al Cliente le dará una respuesta lo antes posible.
Gracias.
Your selling is a fake
Your selling is a fake. We scheduled for 2 tickets and immediately after being booked a mail said there's no space. There are no refunds a available. A 2nd mail said for a possible re schedule but there's no answer after my reply. A total fake selling
21 January 2023
Reply from Sagrada Família Tickets
Firstly, we are sorry to hear about your bad experience.
To review your case, could you please email us at support@sagradafamilia-tickets.com? Our Customer Service Department will give you an answer as soon as possible.
Thanks!
I did not receive tickets
19 January 2023
Reply from Sagrada Família Tickets
Firstly, we are sorry to hear about your bad experience.
To review your case, could you please email us at support@sagradafamilia-tickets.com? Our Customer Service Department will give you an answer as soon as possible.
Thanks!
Was charged twice as their online…
Was charged twice as their online booking is not good. When I raised the issue with them they denied I had purchased the ticket through their website despite screen shots proving I had. Had to raise a dispute with my credit card company. Very unhelpful customer service.
13 January 2023
Reply from Sagrada Família Tickets
Firstly, we are sorry to hear about your bad experience.
To review your case, could you please email us at support@sagradafamilia-tickets.com? Our Customer Service Department will give you an answer as soon as possible.
Thanks!
Leader time to get thé tickets
19 January 2023
Reply from Sagrada Família Tickets
Firstly, we appreciate your feedback.
We are comforted that you had a good experience both with us and visiting the Sagrada Familia. Your comments help us to keep improving.
We remain at your disposal through the following email address: support@sagradafamilia-tickets.com for any inquiries you may have.
Thank you for taking the time with us!
Its so confusing
Its so confusing. I paid 76 Euro with my credit card but, on the email, it shows 52 Euro. What happen to the 24 Euro.
19 January 2023
Reply from Sagrada Família Tickets
Firstly, we appreciate your feedback, and we are very sorry to know that your experience with sagradafamilia-tickets.com was not good as expected.
However, we would like to detail that our Terms & Conditions, which have to be read and accepted by the user to finish the purchase, state how fees work.
The service offered is not the sale or resale of tickets to the Sagrada Familia, but consists of their acquisition through the corresponding voluntary, express, special, and remunerated mandate of the user. The difference between the official price and ours is based on the added value that we provide, which is based on providing a personalized service during the whole process, the correction of errors in its processing, and specific customer service.
We remain at your disposal through the following email address: support@sagradafamilia-tickets.com for any inquiries you may have.
I was deceived!!
I was deceived!! The tickets site from where I bought was fraudulent, I have paid 190€ and I received an invoice of 130€ which is the correct price
Sagrada Família organization should not allow this to happens.
It seams a fraud in partnership!!
Just to be clear, I have paid 190€ but I have received an invoice of 130€
13 January 2023
Reply from Sagrada Família Tickets
Firstly, we appreciate your feedback, and we are very sorry to know that your experience with sagradafamilia-tickets.com was not good as expected.
However, we would like to detail that our Terms & Conditions, which have to be read and accepted by the user to finish the purchase, state how fees work.
The service offered is not the sale or resale of tickets to the Sagrada Familia, but consists of their acquisition through the corresponding voluntary, express, special, and remunerated mandate of the user. The difference between the official price and ours is based on the added value that we provide, which is based on providing a personalized service during the whole process, the correction of errors in its processing, and specific customer service.
We remain at your disposal through the following email address: support@sagradafamilia-tickets.com for any inquiries you may have.
It's a wonderful experience
13 January 2023
Reply from Sagrada Família Tickets
Firstly, we appreciate your feedback.
We are comforted that you had a good experience both with us and visiting the Sagrada Familia. Your comments help us to keep improving.
We remain at your disposal through the following email address: support@sagradafamilia-tickets.com for any inquiries you may have.
Thank you for taking the time with us!
Went onto their website to buy tickets…
Went onto their website to buy tickets for the next day to SAGRADA familia. We put in the 20/01/2023 placed the order and thought everything was fine. Got to the church and only then realised that the ticket had changed the dates to the 19/01/2023. We then had to repurchase tickets through the app as the church said anything bar the app has nothing to do with them.
19 January 2023
Reply from Sagrada Família Tickets
Firstly, we are sorry to hear about your bad experience.
To review your case, could you please email us at support@sagradafamilia-tickets.com? Our Customer Service Department will give you an answer as soon as possible.
Thanks!
Very fast and efficient
Very fast and efficient! 10 minutes after we’ve decided to go, we were inside!
11 January 2023
Reply from Sagrada Família Tickets
Firstly, we appreciate your feedback.
We are comforted that you had a good experience both with us and visiting the Sagrada Familia. Your comments help us to keep improving.
We remain at your disposal through the following email address: support@sagradafamilia-tickets.com for any inquiries you may have.
Thank you for taking the time with us!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.