Safexpress Reviews 15

I would like to express my extreme dissatisfaction with the poor and unprofessional service provided regarding my shipment. It has been more than two months since the booking, yet my shipment has still not been delivered. Despite repeated follow-ups, I have neither received a clear update nor a confirmed delivery timeline.

I am still waiting for some important material in the shipment required for RO installation at my Gurgaon residence, due to which the installation work is also pending.

Additionally, the LR/Waybill number is not mentioned on my invoice copy. Kindly trace the shipment using Invoice No. 4581438 dated 19/03/2026 along with my registered mobile number and pickup details.

I strongly request you to review the complaints and customer feedback regarding your services on public platforms and social media. If my shipment is not delivered within the next 7 days, I will be compelled to escalate the matter legally through the Consumer Court and other public grievance platforms.

Please treat this matter as urgent and provide an immediate resolution.

"Extremely disappointed with Safexpress's claims process. My wooden table worth ₹12,000 was completely shattered during transit. Despite providing all documents, following up for weeks, and even sending a legal notice, they settled for only ₹5,000 citing that booking was through a third-party packers & movers — even though freight was paid directly to Safexpress. The entire process took over 3 weeks with no proactive communication. If you are shipping valuable items, think twice before trusting Safexpress with them

NO SUPPORT , MISSING GOODS, NO REFUND SAFE EXPRESS JAIPUR TO DELHI

Pathetic services, delayed delivery & poor response, to say in brief...

I had a highly unsatisfactory experience with SafeExpress while using their so-called “campus to home” delivery service from IIT Jodhpur to my home.

They have recently introduced this new service with several poorly defined and impractical restrictions. Each box is limited to 20 kg, yet the box size provided is extremely small and absolutely not suitable for carrying 20 kg of items. On top of that, they arbitrarily prohibit electrical items and many other common belongings, which makes the service almost meaningless. In reality, they expect customers to pack only clothes, which defeats the entire purpose of moving from a campus.

Despite carefully packing my belongings, my ukulele (which is neither heavy nor electrical) was broken during transit. This clearly shows careless handling. Additionally, I shipped two bicycles, for which they charged an excessive amount, and yet one bicycle’s mudguard was damaged. I personally witnessed staff throwing consignments instead of handling them gently, which explains the repeated damages.

While I must acknowledge that the staff members were polite and humble, politeness alone cannot compensate for negligence, poor service design, excessive charges, and damaged belongings. If customers are told “don’t book if you’re worried,” then that itself reflects the company’s lack of accountability.

Overall, this “campus to home” initiative feels vague, poorly planned, and misleading. I would strongly advise students and others to think twice before trusting SafeExpress with fragile or valuable items.

Not recommended based on my experience.

I had two deliveries from safe express
One for an Amazon order and one directly from the seller

The delivering staff is rude and pushy. Malinder nearly pushed over my plant pot , and when I asked him to stop, he shouted at me.

Please teach them about customer handling

🙏

I have recently booked a new bike and when I received in the destination lot of damages. Moreover they have taken full tank petrol without information. Never book any vehicles especially two wheeler through Safexpress.

No update on delayed shipment. Mails don’t get a reply, calls are unanswered. One of our supplier uses them for part movement and every time there is a delay in getting these.

Their delivery boys are very rude.
You will fill like talking to some goons.
They charge more than mentioned in the LR copy.

Very bad services. Charges bhi bht jyada lete h. Or bhut late delivery dete h.Parcel branch hub pr puchne ke bad bhi 3 se 4 din tk delivery nh dete h. Na hi Safexpress ke employee thik se bat krte h.

Yes it is good service

We had our household items transported from Banaras to Greater Noida with the help of Abhishek (from Raghav Transport & Packers and Movers), but he deceived us. Most of our belongings got damaged somewhere along the way. The side mirror and back light of our bullet bike are broken. The entire wooden frame of our Nilkamal bed is splintered, with a large hole in the middle that we are unable to repair. Please shut down this company and do not engage Abhishek for any further services.

Way Bill No. 100009683057

Consignment booked from jorhat to Bangalore, but reached to Nagpur in 7 days. Third class, very slow service with no guarantee of delivery on time.

They send in wrong locations. Avoid sending on safexpress. Beware.