SafetyLiftinGear Reviews 

697
TrustScore 5 out of 5

4.9

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Rated 5 out of 5 stars

I cannot recommend Karl & Terry at Safety Lifting Gear at Southampton enough! From the first time that I met them over a decade ago, they have gone over and above board to advise and assist. The team... See more

Rated 5 out of 5 stars

I’m a bit useless ordering via web…., therefore had no option than to call. I sincerely recommend that everybody calls..!!… Spoke to a fantastic Lady(Siobhan), who basically held my hand…., as I expl... See more

Rated 5 out of 5 stars

Dealing with SafetyLiftinGear for few years now. The staff has always been very supporting. Very proactive in replying our emails, taking our booking and prepare our orders on short notice. The del... See more

Rated 5 out of 5 stars

Great team to deal with. Robert Hood at the Glasgow depot provided a 1st class service, from a competitive quote, through to follow up emails and delivery confirmation for collection from an alternat... See more

Company details

  1. Equipment Supplier

Written by the company

We specialise in high-quality lifting gear, rigging equipment, and height safety products. Buy online or hire equipment from SafetyLiftinGear.


Contact info

4.9

Excellent

TrustScore 5 out of 5

697 reviews

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4.9

All reviews

(697)

14 reviews in the last 12 months

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Rated 5 out of 5 stars

Superbly helpful!

Superbly helpful!

Had an issue with delivery (not their fault but the carriers) and Ella couldn't have been more helpful getting the issue sorted.

26 September 2023
Unprompted review
Rated 5 out of 5 stars

Superb service all round

Superb service all round. Large and valuable order requested at short notice and needed to be put together with accuracy and very quickly for prestigious customer working on HS2. Can't give enough praise. Without a diligent and reliable supplier we would have lost a very important order. Thanks very much. Great service.

22 September 2023
Unprompted review
Rated 5 out of 5 stars

Very supporting and proactive

Dealing with SafetyLiftinGear for few years now. The staff has always been very supporting. Very proactive in replying our emails, taking our booking and prepare our orders on short notice. The delivery driver is also very cooperative, always help us in offloading our orders.

Dave Perry the Depot Manager always try his best to help us in all aspects, he sort out deliveries on short notice and also arrange straps for us from his other branches. Highly recommend this company.

1 August 2023
Unprompted review
Rated 5 out of 5 stars

Was recommend Safetyliftingear by a…

Was recommend Safetyliftingear by a company I work for who use them extensively for a wide range of equipment.
I had to purchase various slings, karabiners and harnesses for a project of my own.
Was really impressed with the service and would recommend highly

18 August 2023
Unprompted review
Rated 5 out of 5 stars

Great customer service

I ordered a ladder stabiliser for next day delivery. Unfortunately the courier company let SafetyLiftinGear down and put it on the wrong truck. Ella was great in tracking down my parcel and passing on my new delivery instructions. She kept me updated throughout the process until delivery was made. Thanks Ella!
It's good to know that some companies still offer such a personal and efficient service. I'll definitely purchase from SLG again.

11 August 2023
Unprompted review
Rated 5 out of 5 stars

Reliable Supplier

I have been using Safety Liftin Gear for the last 8 years and cannot fault the service they provide. We now have a trade account and James is always really helpful and replies quickly, which is really good when working to tight deadlines.

14 June 2023
Unprompted review
Rated 5 out of 5 stars

We have built a great working…

We have built a great working relationship with safety lifting gear over the past few years. James Bertham has been an asset to our company and we can’t thank him enough for constant help & advise. Amazing company and amazing service.

14 June 2023
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic service from this…

Absolutely fantastic service from this company. Holly and Steve have gone above and beyond to ensure that we had the best customer experience on every occasion. It has been an absolute pleasure dealing with this company. Highly recommend!

8 June 2023
Unprompted review
Rated 5 out of 5 stars

Great Service

Answered the phone in seconds - absolutely pleasantly surprised. Spoke to a wonderful young lady that took my order and to save hanging on the phone, would ring me back. Gentleman spoke with me soon after about my order, gave direction and solid advice on what I needed & everything I needed was in stock. Fantastic service, wonderful staff and great price. Really well done

8 June 2023
Unprompted review
Rated 5 out of 5 stars

Top recommendation for SafetyLiftinGear.

Can not recommend SafetyLiftinGear enough, vast range of items always in stock with next day delivery, without the help of Steve, there would have been several delays on jobs for my business, I can always count on them to help us out at a last minutes notice.

28 October 2022
Unprompted review
Rated 5 out of 5 stars

Always reliable

Used SafetyLiftinGear at several businesses, always satisfied with their service and continued support. Definitely one of the most reliable and cost-effective companies in the market.

19 October 2022
Unprompted review
Rated 5 out of 5 stars

Fantastic supplier

I have onboarded safetyliftinggear at 3 different companies now as our primary supplier for our working at height needs. Steven Murray being my main contact and I have to say they are one of the most efficient suppliers I have ever used. The products are fantastic, the price is great and on many occasions its ready for collection the same day or next day delivery. I would recommend them to anyone and will continue to use them going forward. Keep up the good work guys. It's a pleasure.

20 October 2022
Unprompted review
Rated 1 out of 5 stars

This Business Seemingly doesnt care about you

We have attempted to make purchase online of which was refused due to their poor payment checking system.

We emailed them multiple times over a period of time and never got any reply back.

We then called in and the lady which answered was extremely rude, cantankerous, obnoxious and kept interrupting us and further more kept saying we were saying things that we never said which was all an extremely surreal and confusing experience for us.
Lastly, the same lady whom we spoke to hung up on us twice and all we wanted to do was make a purchase!

Needless to say that we are now seeking out an alternative supplier as we don't wish to do business with nor fund ill practicing Companies such as this one.

31 October 2022
Unprompted review
SafetyLiftinGear logo

Reply from SafetyLiftinGear

Hello

Thank you for sharing your feedback. We’re sorry your experience didn’t match your expectations on this occasion which is not a common occurrence.

When first contacted to due to the problem encountered all correspondence was replied to from start to finish in a timely manner, Siobhan provided assistance with the utmost professional manner as is our top priority in communicating with all of our customers with any enquires or support that is needed.

Unfortunately, this manner was not reciprocated when our sales manager attempted to help with this matter but was met with curt responses and resistance to options provided, we are more than happy help with any requirements you may have should you need to please feel free to get in contact with us on 0117 9381 600 or sales@safetyliftingear.com

Kind Regards
SafetyLiftinGear

Rated 5 out of 5 stars

CUSTOMER SERVICE 10/10

After purchasing some lifting / fall arrest equipment the order confirmation came through with the incorrect billing address on so I contacted customer support on the web page and very quickly afterwards I received a response for Ella Taylor who was extremely helpful and also friendly and couldn’t do enough to resolve the issue. Ella was fantastic and took total ownership of the issue through to completion and as soon as the order shipped Ella forwarded me the required VAT invoice with the correct billing address on it which I needed for our accounts team. Customer service without hesitation 10/10.

30 September 2022
Unprompted review
Rated 5 out of 5 stars

Perfect Helper

Amazing little product ordered a furniture dolly to help with the recent house move was a god send simple to use but helped so much with the big bulky items making light work of them 5 stars

2 September 2022
Unprompted review
Rated 1 out of 5 stars

Avoid this company at all costs

Avoid this company at all costs. We purchased an all terrain pallet truck on the 28th of September, continous issues with "delivery". Numerous emails calls and no resolution.

Today we are the 11th of October, no refund or delivery date.

We had to open a PayPal case.

28 September 2022
Unprompted review
SafetyLiftinGear logo

Reply from SafetyLiftinGear

Hello

Thank you for taking the time to leave us feedback, Unfortunately the initial delivery was unable to take place as nobody was present at the delivery address and the courier were unable to receive a response on the contact number provided as they will wait up to 20 minutes onsite before they will leave the site.

As a result, we were in contact to reschedule the delivery at your earliest convenience, which was confirmed, then regrettable the courier encountered technical issues when reattempting the delivery which we were then contacted about after we had closed at 17:25 on the Friday & then Saturday, We replied once we were back open and as requested have processed a full refund.

If you have any further queries or if we can be of further assistance, please do not hesitate to get in contact with us on 0117 9381 600 or sales@safetyliftingear.com

Kind Regards
SafetyLiftinGear

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