Safe Step Walk-In Tubs & Showers Reviews 

The company did not inform me of their arrival prior to the day before the followup inspection or to confirm install of the handrail like was promised. They changed the delivery and install date, and only gave me one day notice instead of the 4 weeks I originally planned for. The inspection failed because the inspector did not know how to do the inspection. Safe-Step sent their repairman out for the re-inspection, but he said that was not his job (he doesn't work for Maricopa inspection offce), and I have yet to receive a written document of a "passed inspection", from the Maricopa inspection office, and it has been 1-1/2 months. I was not provided with a license # for the contractor. The company asked for an order # and serial # for the tub for which original paperwork did not supply. The down payment I wrote a check for is listed as $4,000 when it was $3,000. Once I learned of the serial # two months later, I learn that the tub is a 2020 model when it was supposed to be brand new. In the meantime, I don't feel comfortable using the tub because I haven't received a "pass" for the inspection, and I want a safe shower/tub before using it. No one was getting back with me despite my phone calls and request through BBB. This is after having already paid $20,000 for the tub. I finally got notification in writing that the tub is safe to use, but that was after two months of waiting after the installation, writing to BBB and Trust-Pilot review. Since writing this review, Safe Step sent me a notice that the tub passed inspection; however, the inspector did not show up in person and went only by the photos provided. The hot and cold water is in reverse, and I was informed that I would need to use the water in the opposite direction with cold on the left and hot on the right. The contractor should've stopped the installation at that time and informed me of this problem and come to a solution for that, but instead told me about this after the install was complete. Instead, they are placing this dilemma on me to resolve. I was also informed that the water heater may not be sufficient for the 50 gallon tub when my water heater is 40 gallon. My water heater is almost brand new, and even if I were to request a 50 gallon one, the plumber told me that a 50 gallon won't fit in the location where the original one is located...this should've been addressed at the time, the salesman should've known that a 50 gallon one would not fit into that space.

They came. They did their job. They cleaned up.

The installers did a great Job! Very nice & attitude was great!

Est investment ever!

The product is good but the sales person sucks. First the sales person was late the day of our appointment then when it came to the financing part he was rushing, we asked what the monthly payments will be he rushed to say it was just in the $200 range and submitted the application.
He insisted that all the information will be sent to us.
When we got our bill, yes the minimum payment was in the $200 range but it will cost us more in the interest rate and longer to pay off, but if you pay a triple the amount will save like $13K on the interest rate and pay it off with in 3 years.
We felt like we got scammed but I would not recommend this company to any of our friends and finally since the sale person is very unprofessional about the payment towards the product,
I would like to file a compliant ,please let me know where to address this.
I would defiantly like to prevent others from signing papers before getting all the necessary information on the financial part.

They responded to my 1 star review with a fake and phony response to email them.I emailed them several times,and no reply.Then they got it deleted,for some reason.I had to email TP and ask why? Is TP a crooked company too?

This is a pure scumbag company ,they preys on the elderly.

Stay away from this extremely expensive scam.

Walk in Showers start at $12K+++ with a shower rod.A door and a seat add about $3k each! About $18K+ for a walk in shower with a seat and door,and basic smooth acrylic walls.If you upgrade the walls add $3-5K++.

The Walk in tubs are $20-30K..

They will offer financing for 180 months!

The tub seems to work OK. The main problem is that it is so small a normal size person would not be able to get in it. I am 4ft 11in and I have a hard time getting in and out. I feel our bathroom was too small for this and when I asked the salesman about it he said it was fine. I’m very disappointed because of this. We are seniors & it shouldn’t be this difficult to get in. Mary Gordon

Can't close the door ain't got no room to take a bath .I ordered a custom built tub.to fit my body .the tub is too small for my body.they remove a large garden tub with jets . because of health reasons.i needed a walk in tub.and what I do have a tub can't use .money waste and my time.kevin Blair have all the info you meed

I hated that I was never offered the option to have Nickel instead of Chrome. I have a hard water issue and Chrome is so hard to keep clean. No agent said the option of Nickel. I spoke to a guy on the phone about this problem and he went on and on about getting a house filter system to fix the problem at an estimated additional cost of $3,000 for a half of year to a year. He also said that I should have asked for Nickel but how was I supposed to know that Nickel was offered.

I am not comfortable with how the tub operates. I have only used it twice in the 2 months that I have had it. I keep the operations manual next to the tub, but every time I get ready to use the tub, something new comes up. I don't like all of the "bells and whistles" on the tub. It will take time to get used to them.

The installer was great and friendly as well as the electrical contrators that was sent out with them. Very thoughtful. Being seniors they helped move furniture etc.

Great product. Service and install not so much. Installer punched hole in wall and refuses to fix. Called both company and installer no return calls.
Safe step replied to review and asked me to call Custer care team. Turns out it was the same people I was contacting before. Was sent to phone mail and told they would call back. No call back. No way to even talk to person. The worst customer service I have ever had.

Please see above. I look forward to your installing another crack- less tub. Please advise of date.06082023

4 days later - Safe Step has responded quickly and graciously to my concerns. The tub was, in fact, not actually cracked. Rather, a gap had developed between the tub and a front panel. A re-application of silicone has resolved the situation. Thanks to all who worked to make that happen!

A little problem. For one, project was done, great job to that point. The operation was ready for the plumbing & electrical review. The plumber showed up on May 12th at just after 8:00 AM (I was told to expect the electrician on May12th by 4:14 PM-- 24 hours after completion). I hadn't finished my breakfast. Actually a good start, only one person to go. My next contact was some paperwork from the city of Lakeland, FL Building Inspection Division -- Contractor was 200 miles away. Not being familiar with this permit, I checked the paperwork over, found what I thought might be number to call. It wasn't but on 5/26 I got a call from a woman who left a message and I returned the call. We connected, we set up a date 5/30/23 (the day after Memorial Day Update: the electrician came in, did his review and is done. Super experience.

The installation crew was very professional, and very knowledgeable. Now for another little problem. I don't think this is yours although it might have happened to someone else. The day of the installation 5/11/23). Initially your crew told me that they wanted a check for $18,324.00. So I made up a check for $18.324.00 so it would be ready when it was needed. Near the end of the installation, there were a couple of parts that were apparently along for the ride. We had a discussion pro & con for installation, etc. In the end, the parts were set up for installment on the tub which turned out to be a little too large for installation and would have required cutting into the tub. That piece -- a kind of shield -- plastic, resin infused, glass whatever was removed and the installation supervisor authorized a $750.00 credit towards the final cost. I then recut my check (#4582) for $17,574.00. The installers used their tablet to copy my check and gave me a payment receipt. Confirmation Number INXP2VSS8K, Payment Type: One Time. I printed the payment information. As soon as the installers left I tried out the tub. I should have taken out notes on the demonstration. Either that or went over to YouTube to see the their demonstration, however, sometimes the language is confusing (non-English speakers.)

The next morning, I wanted to have something to tell the first reviewer. The plumber caught me before I finished my breakfast. Afterwards, I checked my online Wells Fargo printout and saw the entry [05/12/23]safesteptubsllc AGNT PYMNT Ray A Waldren $17,574.00. A couple of days later when I was able to drill into the dated entry all I saw was Details: Home Improvements.

Over the new several days, there were no changes. However, about 3 or 4 days later a new entry appeared on my online printout finally residing at 05/18/23 Safe Step $17,574.00. Until I could drill into the new entry (it takes a couple of days for details to show anything. When I go to the dated entry I get the following: check number; 4582, date posted: 05/18/23, check amount; $17,574.00, category: checks written. When I drill into icon that gives me access (usually) to the front & back of my check. I get a couple of boxes -- One says: This image cannot be displayed. The other box says -- We are unable to process this request. Please try again later or call
for assistance.

All in all this does not appear to be a safe step problem, although others might have run across it. I have contacted my bank for their help, your payment handling was done in half the time my bank fouled it and wrongly.

Ray A. Waldren

They did everything they promised,quick,clean,eficient respectfull of property and pets.
The tub itself is beautiful and well appointed

2023:
They are the most expensive walk in tubs,and showers in the industry.The walk in tub cost on average is $25,000++.It can be more,if you want a door,instead of a shower rod etc..The glass door for the tub is outrageously expensive at over $5k.And it's a 3/4 length. It doesn't enclose the entire space.

The ave.walk in shower is $13,000++.They can go over $20k+.The door,seat and walls are a upgrade.The seat is $2,500-3500+.The doors average $3,000-3,500++.The other upgrade is the walls.They come with smooth white or almond acrylic. If you want a pattern it's $3-5k++.If you get a walk in shower,with a seat,glass door and upgraded walls,you're in the $20k range here.

The Manager Stephanie,is extremely rude and unprofessional,after the sale.You better hope,you dont have a problem.With them,or their 100% SUB CONTRACTOR INSTALLERS.They do not have installers as employees.100% of every install is from a sub contractor. If the sales person says otherwise,they are lying.

I looked through 5+ pages of 1 star reviews,and the prices stated have gone up by over 50%+ on most of the reviews.1 person said it was too much at $14k and change.That was a long time ago!

Its now about $20k for the cheapest,smallest "Soaker" walk in tub,with no jets or options.Just a tub to soak in.

It's about a 3 hour sales pitch to get the best price.They have several price drops.You'll need to be in a dog fight to get the best price.And then it's still the most expensive on the market.

They say on the phone it's affordable.Even though they lie,just to get the salesman in the door.They could quote you over the phone too.They will finance you for 15 years or 180 months.$2,000 down $300+ a mo.for a Soaker tub.It can go way up,if you want jets..$2,000 down $180+ a mo.for a walk in shower.15 years of payments,if you can't pay cash.

And you need a 75 gallon water heater if you get their walk in tub too. The tubs hold about 60 gallion.They don't install water heaters.Thats $1,500+ range.

$26,500 with a new water heater is a ballpark quote.

All of their plumbers are 100% subcontractors in each state.They lie and say they have plumbers that work for them.NO THEY DO NOT!

This is my 2nd tub, so being a repeat customer, we had high expectations for dealing with Safe Step again. they not only met but exceeded our expectations. Great company to work with.

All representatives were highly professional and courteous, however, pricing can be prohibitive for many. My 82-year-old mom, though, appreciated having this experience in her own home, so the family made it work. Mom is so happy with this tub; it was worth it to see her smile.