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Company details

  1. Shareholder Protection Company

Written by the company

SACLÀB is the destination for the world’s most desired authentic pre-loved handbags. From sourcing and buying to selling, every step is designed to inspire confidence — with a white-glove experience that includes complimentary virtual advisory, free express worldwide shipping, 14-day EU returns, and dedicated personal customer care.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

43 reviews

5-star
4-star
3-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Nothing but excellent experience!

Uncomplicated ordering process, fast shipping and delivery, excellent packaging...what more do I say? All in all, an excellent buying experience! Will definitely buy from Saclab again!

10 February 2026
Rated 5 out of 5 stars

Incredible experience

Incredible experience( I was buying a bag ) . Professional, fast , available for whatever questions you might have ( Saskia as sales advisor was brilliant). Highly recommend!

19 January 2026
Rated 5 out of 5 stars

Excellent sourcing service…

I had for some time desired a bag that was not in stock. Therefore, I placed a request. In order to do so you need to book an appointment and I did find this online meeting very useful. Within 2 weeks Saclab found not one but two bags that perfectly matched my preferences. Upon inspection the Saclab team only found one of the bags meeting their grading system. I found the whole process very trustworthy. I also appreciate the security system upon delivery and the hand written note in the parcel. But most importantly I love my new stunning bag!
I should also mention that I did a 2nd authentication of the bag and everything was just fine (as expected).

14 October 2025
Unprompted review
Rated 1 out of 5 stars

As a seller only bad experience

I have some experience with Saclab. If you are a buyer you will find a good service and experience but If you try to be a seller it’s a totally different story.
So from this side I found only a bad experience. They have a double standards. They try to put to your account some buyers fee, they get sometimes an offer but don’t respect it even after you complete the sales form and you get a proof with lower fee.
I warn and advise caution. I would never come back.

1 September 2025
Unprompted review
SACLÀB logo

Reply from SACLÀB

Dear Ola,

We’re sorry for the confusion and appreciate your feedback. Our consignment fee is fixed and transparent — in your case, it was reduced during our seasonal August promotion. The price shown when submitting the form is only a first indication based on your bag's details; the final sale price is always agreed together once we’ve inspected the bag in person.

The buyer’s premium, on the other hand, is paid by the buyer and helps us provide expert authentication, personal care, and express services. It does not affect your seller payout.

Our team has already been in touch, but if you’d like to revisit any aspect, please don’t hesitate to reach us at sales@saclab.com.

Kind regards,
The SACLÀB Team

Rated 5 out of 5 stars

They deserve a 5 Star 🤩

They deserve a 5 Star 🤩

For a span of less than two weeks with their bigger connections around EU and a well organise process in all terms, i am really glad i sold my bag for the first time with this Team (Saclàb) I can’t even believe that my Bag would be sold this fast. I am really happy for their service and the professionalism of each Team. I really thank them so so much for this. Everything went too fast and too smooth.

I wish all success for your Team and your connections EU/worldwide grow more and more! Thanks again.

Best Regards,
Mrs. M.

16 October 2024
Unprompted review
Rated 5 out of 5 stars

Will definitely order again!

Customer Service replied very friendly and quickly. The Chanel bag that I ordered was shipped from Germany on Tuesday and arrived the next day, in the Netherlands. The bag looked even better in person, it's so beautiful and I'm very happy with my purchase. Also the free spa-service is such a nice touch to your purchase. The pricing is very reasonable. I will definitely order at Saclab again in the future!

18 August 2022
Unprompted review
Rated 5 out of 5 stars

Incredible service.

Incredible service.

The buying experience on SacLàb website is great, you can reserve bags for up to 24h and this was crucial in my decision-making process. The website is also very user friendly and their pictures are very high quality.

The free shipping and free returns policy was also essential, as I knew I could return the bag in case it was not what I expected (other premium resellers don't allow that). The shipping is also super fast, my bag came on next day delivery.

The bag I bought had an excellent price for its conditions. It matched the description perfectly. It even came with a bag insert, which I wasn't expecting and found it a pleasant surprise!

The hand written note they added to the parcel was also a lovely touch.

Will definitely purchase with them again!

8 May 2021
Unprompted review
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