Saberx Reviews 

The saber itself is quite awesome! Solid, well made and fun to play with!
Why not 5 stars? The delivery delay of 3 to 9 days is more 20 days. Be advised if it's for a gift, it will not arrive on time if you refer to the delay on the website.

Did not know what to expect with the mystery box but was very pleasantly surprised. First, the package arrived 4 days faster than what the tracking website indicated. Second, the hilts I received were significantly better than the website image suggested. I gifted one to my son, the other to my wife and I will enjoy the other two for myself whether its dueling or for show.

Unfortunately, I am extremely disappointed with the customer service and the product. The day we received our saber (The Stranger) it broke. I contacted Saber through email the very next day and sent a video and the details requested. It has now been 4 weeks since the submission with no review of the issue. I have called multiple times and was told I had to wait until they were able to review the 30 second video for further instructions. The saber is unusable and should be replaced immediately no questions asked. It broke a few hours after it was removed from the packaging. The Stranger Saber splits into 2 sabers and the reconnects as one. It has become stuck together and will not budge. This also means it cannot be charged again. This was a gift for for my son's milestone birthday. It breaks my heart watching him open the case every morning wishing it would work- and hoping the Saber company will make good on their very expensive product.

Twice I have ordered from SaberX.

The first Time was in 2024 from a FanExpo

The second Time in May 2026.

Both time the packages were delivered to the wrong adresses. The first time I assumed because I ordered off the floor at the con, my adresse might have gotten mixed up with someone else. The second time I ordered online, and it still went to the wrong adresse.

Communication was bare, multiple request for updates were ignored. It felt only after I informed that that I started a chargeback after 2 month, that they started taking this seriously.

I know its not true, because I have seen their passion at the Con.

In the end, I did receive the sabers and I’m genuinely happy I did—the products are great, I have zero complaints about the sabers themselves, the greatest waste of money I have ever spent.

Overall good quality products, no hassle with the shipments. I had purchased a quick release connector for my sabers at one of the conventions and it promptly broke the next day at the light saber workshop. I had bought the quick release connector at the convention and did not get a receipt or anything so I was just shit out of luck with getting it replaced. One of the employees took wrote my address down and said when they got back to shop they would send a replacement but that never happened. I have purchased 11 light sabers from them. I guess another thing to watch is that they will sometimes have sales. I bought two sabers and two days after I ordered them the sabers went on sale, I had just payed full price.
At the end of the day though, the lightsabers are hella fun to play with!

Customer service was amazingly helpful after a small shipping issue.
Recommending to my friends

I bought a Star Wars costume. The size fit much smaller than expected based on the sizing dimensions they provided. They would not honor my request for product return saying they don’t do returns on clothing and yet it specifically said on the order I purchased “hassle free returns”.

*RESOLVED*

The issue has been totally resolved. Customer support was awesome (Thank you Matt). Was a total misunderstanding and some funky AI thrown in. Very happy how things turned out and look forward to dealing more with them in the future :)

*RESOLVED*
Was totally mislead about the May 4th sale. Bought a knight saber with the expectations that it came with a free mystery box because that is what the sale advertised. I was told that after not receiving the mystery box that the knight saber I bought was actually not a knight saber according to 'their' system even though it is listed on the site. Great saber but feeling totally mislead and will probably not trust them in the future, Buyer beware, I just want what I was promised

*Update*
Was contacted by Saber X saying they will be contacting me over phone soon so we can clear up this misunderstanding. I missed the original call so followed it up by email and was told I should hear from someone soon again.

Not only are the products absolutely incredible. The customer service and direct response by the CEO of the company makes my absolute day. This is a group that I will absolutely support for as long as they are in business.

I enjoy purchasing sabers at every comic con in chicago that ive attented. Never had any regrets or problems with acquiring a saber from these guys. I plan on getting another saber when i go back to C2E2 2027!

I had a small issue with my saber not lighting up, I reached out for support and have only good things to say about how well saberx was with answering my emails and helping me through the whole process. Now my saber is working properly again and I can enjoy it like intended. I will definitely purchase again in the future. Thanks SaberX!

The support team got back to me right away and helped troubleshoot and resolve the issue. They also offered the exchange accordingly, which wasn’t necessary in the end.
Great service.

Top notch customer service and product quality!

It's already broken. You said it was capable of real play for 120.00 I paid for it should be still in one piece.

Overview of my experience:
Ordered the First Steps lightsaber, while tracking was very vague, I received it within 3 weeks and was very happy with it despite one issue, the motion sensor was too sensitive and was prone to turning off randomly. Customer service was very prompt and answered all my questions plus more, and I was later surprised with a replacement saber core to fix the issue. Would order from them again

I purchased the double bladed Bastilla model called "Meditant's Edge". It came exactly as advertized. The sabers I got are robustly made, durable (I would know; I banged the blade against a metal parking pole like a caveman to test), and were delivered quickly without fuss. I understand some on this page have had trouble with shipping, and that is a genuine concern, but hey! DHL is gonna DHL.

They feel heavier than expected, which owes to the quality of material used to make the hilt, and the sound effects feedback on striking are very good! The only issue is the power button on one of the two does not always turn the blade off, which probably has to do with how the battery pack is siting in the metal hilt not always being properly aligned. That's not a big deal though. The only disappointment, functionally, is the fiddling you need to do to change the saber from double-bladed to two single bladed sabers. I wish it was an easier and more intuitive, and without the need of an Allen key, so I can change between the two configurations in the middle of a duel, Cal Kestis style.

I got my money's worth for sure, but I compare it to another pair of sabers I own that I got for 120 bucks on Amazon, and while I can see SaberX's models are indisputably of higher quality, the two are comparable in terms of function, with a 250 dollar price difference. I can even change between single bladed and double bladed configs on my cheaper sabers without needing an Allen key, which is my only hangup with my SaberX ones.

I would recommend this company to anyone looking for an upgrade from the Amazon level sabers, but I would recommend people get one of those 99 buck Amazon stunt sabers FIRST to see if its what they want, and if they do like the concept of the product, upgrade to a SaberX model if you are hooked, because you will get way more mileage out of the SaberX ones. The quality upgrade, not necessarily more functionality, is what you are paying for. I would also recommend people wait till a discount or sale is offered before purchasing from this store. Their holiday sales make it easier to bite the bullet on an, admittedly, impulsively nerdy purchase.

Thank you for coming to my TED Talk.

I seriously love just how durable the blades are i was dueling fast and hard with my buddy we reacted the scene from star wars ep 3 where anakin vs obi-wan kenobi

They are super helpful and ready to help in anyway. The products are great and my first issue was handled with great service. I'm sure more sabers are coming home with me through SaberX!

Long story short, I purchased from this company because it is Canadian, with most sellers being from the US and requiring longish wait times to get the product.

WELL... despite spending over 700 CAD including overnight 2 day air shipping in December 2025, I didn't find out until January that in fact, my order was on a cargo ship from China, with no chance of receiving it in an appropriate time frame.

I looked deeper into the issue and learned 2 things. First, this company operates primarily as a drop shipper, with the exact models of lightsaber I purchased, and I really do mean exactly the same, being found on Alibaba for 70% less and quoting realistic wait times for shipping, which this Canadian company did not clarify despite me paying for 2 day shipping.

Second, they obfuscate responsibility and apply a strategy of "communicate with the customer to give the appearance," of something being done to address concerns, with no concrete actions taken.

I requested my money back upon realizing that I would need to wait weeks to get an order shipped from China, and then after doing research realized I had just been upsold the same goods from the Chinese companies they order from (TXQ, and LGT), for WAY more than what they are sold for directly.

They refused to give me the refund and just continued to email back "we are looking into it," "we are escalating for internal review," "we are internally investigating," over the course of 5 weeks.

I ultimately had to initiate a charge back which has since been approved because this company also claimed the lightsabers a "12 dollar glow sticks," to customs, thus halting the package at the border because even they realized this was.... sus.

Don't buy from this company. They do the absolute bare minimum required to avoid consumer protection agencies getting involved by simply responding to emails, but never taking concrete steps to correct. It's subtle to no one and quite malicious.

On top of that, they are primarily selling things that from Alibaba cost 50 CAD with shipping, for anywhere from 150 to 350 CAD on the SaberX site.

These are not serious people, and the suspected import and document fraud has been reported to the authorities. I strongly advise anyone who has experienced similar issues with orders being "held up," at the border, to report this to the CBSA. We were told they act when enough has been established to demonstrate a pattern. I have a funny feeling I was not the first.

What they should have done, is refunded my order within 24 hours of my request. None of this would have happened. Would not have researched.

Okay company, now respond with your blanket statement, deny responsibility, commit to transparency and improvement, and more garbage not worth reading. To anyone else, avoid them completely.