I have done many transactions w Saatchi over the years. They have all been seamless and flawless. This one (+ a purchase of a companion piece) was a bit more nuanced. There were issues, includin... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I purchased a painting through Saatchi Art and overall I'm happy with the purchase. The packaging was amazing — the artist secured it really well, so it arrived in perfect condition. It took about... See more
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I received the painting I bought within a few days. It was well packed in a crate. There were no extra custom charges; I paid the discounted purchase price only. I have only had positive experienc... See more
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We have worked with Saatchi Art for 3 months now..from May 2026 - Aug 2026. We have been buying original paintings from the US and abroad. We looked into other online art sites, but we landed on S... See more
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Company details
- Art Gallery
- Art Supply Store
- Decoration and Interior Design Store
- Furniture Store
- Interior Designer
- Online Marketplace
About Saatchi Art
Written by the company
At Saatchi Art, we make it our mission to help you discover and buy from the best emerging artists around the world. Featuring the world’s largest selection of original works, our online gallery offers more than 1.4 million paintings, drawings, sculptures, and photographs by more than 90,000 emerging artists from over 110 countries.
Saatchi Art is led by a team of expert curators whose job is to help you make informed art buying decisions. Discover artworks through their weekly curated collections or take advantage of complimentary art advisory services. We pride ourselves on delivering world-class customer service to our art buyers worldwide. Our 7-day 100% money-back guarantee allows you to buy with confidence, and we handle all aspects of shipping for a completely hassle-free delivery.
14-Day Money Back Guarantee
Saatchi Art is committed to ensuring the 100% satisfaction of our art collectors
Once you’ve received an original artwork, you have fourteen (14) days to decide whether or not you’d like to keep that artwork or return it for a refund. You may return any eligible artwork provided that it is returned to the artist in its original condition and packaging.
Contact info
United States
- 888-908-3886
- support@saatchiart.com
- saatchiart.com
4.5
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 24 hours
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Great art. Great price. Great delivery.
Saw this picture on my LG Frame TV and was super happy to find the original painting for sale in Australia. Bought immediately and while it took a time to arrive due to an exhibition and there were some initial challenges it came to the UK in only 4 days. Perfectly wrapped and a beautiful painting. Very pleased.
17 July 2026
Reply from Saatchi Art
Thank you so much for sharing, what a great story of finding a piece that you love! Thank you for your patience while it was part of the exhibition, and we're so glad the shipping itself was smooth once underway, arriving safely in the UK in just 4 days, beautifully wrapped. It means a lot that the painting lived up to the moment you first saw it. Enjoy your beautiful new piece, and thank you for supporting our artist community!
The item arrived
The item arrived. The color was not even close to what was depicted on line. Have yet to receive a callback to return the item.
23 July 2026
Reply from Saatchi Art
We're so sorry to hear this and thank you for your patience over the weekend while our office was closed. A member of our team will be in touch shortly to assist you.
Was Great Experience :)
Ordering was totally smooth! Easy checkout, clear communication, and helpful details about the artist and piece along the way. I'm looking forward to seeing the tempera textures in person, based on the images alone, it already feels like a quietly captivating addition to my space. Highly recommend Minju Gwak's work to anyone drawn to contemplative, nature-inspired pieces.
26 July 2026
Unprompted review
Reply from Saatchi Art
Thank you so much for your review! We're so glad the checkout process was smooth and that you found the communication and artist details helpful along the way. If you are open to sharing, we'd love to see installation photos, please feel free to send them to social@saatchiart.com. Thank you for your kind recommendation and for supporting our artist community, and we hope the piece is a beautiful addition to your space for years to come!
Excellent experience
Excellent experience. Painting was well packaged and arrived safely and promptly. Very happy with the artwork, it is beautiful.
22 July 2026
Reply from Saatchi Art
Thank you so much for your review! We're so glad your painting arrived safely, promptly, and well packaged and it's wonderful to hear you're happy with the piece and find it beautiful. If you are open to sharing, we'd love to see installation photos, please feel free to send them to social@saatchiart.com. Thank you for supporting our artist community, and we hope it brings you joy for many years to come!
Reply from Saatchi Art
Thank you for the review, we are glad to hear you had a good experience! We appreciate your support of our artist community!
I've purchased 3 times from Saatchi Art…
I've purchased 3 times from Saatchi Art and had problems with 2 orders. On my first order, the item got held up in customs for at least a month. I could not get anyone from Saatchi to assist via email, phone calls, etc. I finally came out here and left a one-star review and, lo and behold, someone reached out. After that experience, it took me a few years to try them again. My 2nd order said "free shipping". I received the item and shortly thereafter began receiving invoices from FedEx. The artist somehow made me responsible for the shipping charges. I reached out to Saatchi and their proposed solution is for me to pay the shipping charges, keep evidence, provide evidence to them, and they'll reimburse me. What?! Before I started receiving the invoices from FedEx, I made a 3rd purchase from Saatchi with which I had no issues - or at least none that I'm aware of yet. I am not a complainer, but I feel others need to be aware of the issues with this company. It's unfortunate because I've gotten really lovely pieces from them. But it's definitely not worth the hassle-factor.
17 July 2026
Unprompted review
Reply from Saatchi Art
Thank you for taking the time to share your feedback. We're glad to hear that you're happy with the artwork itself.
We're sorry about the difficulties you experienced. We understand how frustrating customs delays and unexpected carrier invoices can be.
In the case of the shipping charges, the artwork was shipped from an artist in Ukraine, where ongoing logistical challenges have occasionally resulted in carriers invoicing import-related fees after delivery. We recognize that this was not the experience you expected, and we requested a copy of the FedEx invoice so we can verify the charge and reimburse you accordingly.
Thank you again for your feedback and for being a valued collector and supporter of our artist community.
I was worried about ordering art online…
I was worried about ordering art online but I was blown away by the experience and the quality of the art.
14 July 2026
Reply from Saatchi Art
Thank you so much for your review, we are so glad to hear you had a good experience! We know ordering art online can feel like a leap of faith, so hearing that we exceeded your expectations means a lot. We're especially glad the quality of the piece lived up to what you were hoping for. Thank you for supporting our artist community and we hope your new artwork brings you joy for many years to come.
quick responsive customer service
Before purchasing I had questions, customer service was quick and responsive. Very assuring before I made purchase.
20 July 2026
Reply from Saatchi Art
Thank you so much for sharing! We're glad our team could answer your questions and give you the confidence to move forward with your purchase. Providing quick, helpful support, is exactly what we aim for. Thank you again and enjoy your new artwork!
Saatchi Art sells quality art.
Saatchi Art sells quality art.
To me, it is like a museum. I have learned a lot looking at the multitude of art genres and styles. My taste has changed and has been enriched.
I can't afford originals, though I bought a few. Now, more and more, I am satisfied with prints, They are excellent.
The problem now is that there is no more room to hang them or even stack them upon other art!!
13 July 2026
Reply from Saatchi Art
Thank you so much for your thoughtful review! We're honored to hear that Saatchi Art has been a place where you've discovered new artists and expanded your appreciation for different styles and genres.
It's wonderful to know you've enjoyed both original works and prints, and we're delighted they've found a place in your collection! Thank you for supporting our artist community, and we hope to continue inspiring you for years to come.
I purchased a piece of art
I purchased a piece of art, it arrived quickly and was carefully wrapped for shipping. Additionally the artist included a short thank you note.
Very happy
14 July 2026
Reply from Saatchi Art
Thank you so much for taking the time to share this! We're thrilled to hear your piece arrived quickly and in great condition and we're so glad the artist's note added a personal touch to the experience. We hope you enjoy your new artwork for years to come!
Great experience!
Once again, I have received an incredibly beautiful one of a kind artwork. I highly recommend this company! The website is easy to navigate and allows consumers to bypass the difficulties of purchasing art from other countries.
2 July 2026
Reply from Saatchi Art
Thank you so much for your continued trust and for taking the time to share this wonderful review! We're thrilled to hear that your latest piece arrived safely and that it's living up to the "one of a kind" artwork we strive to deliver. It also means a lot to know that our website makes the process of purchasing art from abroad simple and stress-free, that's exactly what we aim for.
If you're open to it, we'd love to see installation photos. Please feel free to share them to social@saatchiart.com
We truly appreciate your repeat business and look forward to helping you find many more beautiful pieces in the future!
The ZenDesk experience was terrible
The ZenDesk experience was terrible. Emails sent to Saatchi wouldn't get through. The “customer service” phone line went straight to voicemail every time and i never got a callback. (I think they contract out customer service.) I’m surprised we actually got the deal done. Good thing i ordered 4 months early for this 25th anniversary gift for my spouse. Eventually we resorted to carrier pigeons to exchange info. My gosh… Even the customer service agent was complaining about “technology”, which was totally accurate.
12 July 2026
Reply from Saatchi Art
Thank you for taking the time to share your feedback. We're very sorry about the communication difficulties. We understand how frustrating that must have been, especially for such an important purchase and milestone anniversary gift.
Our team made multiple attempts to stay in touch with you and work through the issues, and we're glad we were ultimately able to connect and bring your order to completion.
Thank you again, and we hope the artwork brings you and your spouse joy for many years to come!
Received wrong artwork ..
Received wrong artwork ... or artist replaced with similar but different art than what we had purchased.
15 July 2026
Reply from Saatchi Art
We're very sorry that you received the incorrect artwork and understand how disappointing this is.
Our team is already working closely with both you and the artist to resolve the issue and ensure you receive the correct piece as quickly as possible.
We appreciate your patience while we make this right and look forward to providing a positive resolution.
everything went well
everything went well, great art selection, inforamtion and easy payment. It would be good to know that a art piece is coming from out of the country. It was and additional two weeks working through issues at customs.
7 July 2026
Reply from Saatchi Art
Thank you so much for the kind words and for sharing your experience! We're really glad you enjoyed the art selection and found the payment process smooth.
Regarding the customs delay, thanks for flagging this. Each listing does show the artist's country of origin, but we appreciate that it's easy to miss, especially if you're not specifically looking for it. We'll definitely take this feedback into consideration as we continue improving the buying experience.
Thanks again for your patience with the extra two weeks, and for taking the time to leave such a thoughtful review!
From start to finish
From start to finish, shopping for art on Saatchi Art was very smooth. We are very happy with our purchase as well as delivery. The quality of the art is top notch
11 July 2026
Reply from Saatchi Art
We're delighted to hear the whole process, from browsing to delivery, was smooth and enjoyable. It also means a lot to know you're happy with both your purchase and the quality of the art. Thank you for sharing and supporting our artist community!
Excellent service
Excellent service. Saatchi continually kept me informed about the status of my order.
9 July 2026
Reply from Saatchi Art
Thank you for the review! We're so glad our team kept you well-informed throughout the process. We appreciate you taking the time to share your experience and hope you enjoy your new artwork for years to come.
The painting is beautiful.
Delivery was reasonably fast. The painting looked like the pictures. And, the painting is beautiful.
9 July 2026
Reply from Saatchi Art
Thank you for sharing your experience! We're so glad the delivery timing worked well for you and that the painting matched what you saw online. Enjoy!
Art was shipped promptly and as depicted
10 July 2026
Reply from Saatchi Art
Thank you for sharing! We're so glad your piece arrived quickly and matched your expectations. We hope you enjoy it for years to come!
Back Again!!
This is about the 10th painting I have purchased at Saatchi! The service and the art, as well as the artists whose work I have purchased has been splendid. The prices are good, and it lets you buy work by emerging artists that you might not ordinarily afford.
6 July 2026
Reply from Saatchi Art
Thank you so much for the review and for collecting artwork with us 10 times over! We're thrilled you've found so many pieces that resonate with you along the way. It means a lot to hear that both the art and the service have consistently met your expectations.
We love that you highlighted the opportunity to discover and support emerging artists, that's exactly what we hope collectors take away from us! Thank you for supporting our artist community!
The art arrived poorly stretched
The art arrived poorly stretched; not tight but flapping. Difficult to re-stretch without damage to the piece because it was wrapped over the edge. Given that it arrived stretched anyway, it could have been delivered framed. Some simple framing options would have been appreciated. Overall, it was a difficult exercise and it need not have been. Subsequently, Seller gave me a small refund to compensate for the extra cost incurred.
1 July 2026
Reply from Saatchi Art
We are so sorry to hear this! A member of our team will be in touch to assist. Thank you for taking the time to share your feedback.
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