I have done many transactions w Saatchi over the years. They have all been seamless and flawless. This one (+ a purchase of a companion piece) was a bit more nuanced. There were issues, includin... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I purchased a painting through Saatchi Art and overall I'm happy with the purchase. The packaging was amazing — the artist secured it really well, so it arrived in perfect condition. It took about... See more
Company replied
I received the painting I bought within a few days. It was well packed in a crate. There were no extra custom charges; I paid the discounted purchase price only. I have only had positive experienc... See more
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We have worked with Saatchi Art for 3 months now..from May 2026 - Aug 2026. We have been buying original paintings from the US and abroad. We looked into other online art sites, but we landed on S... See more
Company replied
Company details
- Art Gallery
- Art Supply Store
- Decoration and Interior Design Store
- Furniture Store
- Interior Designer
- Online Marketplace
About Saatchi Art
Written by the company
At Saatchi Art, we make it our mission to help you discover and buy from the best emerging artists around the world. Featuring the world’s largest selection of original works, our online gallery offers more than 1.4 million paintings, drawings, sculptures, and photographs by more than 90,000 emerging artists from over 110 countries.
Saatchi Art is led by a team of expert curators whose job is to help you make informed art buying decisions. Discover artworks through their weekly curated collections or take advantage of complimentary art advisory services. We pride ourselves on delivering world-class customer service to our art buyers worldwide. Our 7-day 100% money-back guarantee allows you to buy with confidence, and we handle all aspects of shipping for a completely hassle-free delivery.
14-Day Money Back Guarantee
Saatchi Art is committed to ensuring the 100% satisfaction of our art collectors
Once you’ve received an original artwork, you have fourteen (14) days to decide whether or not you’d like to keep that artwork or return it for a refund. You may return any eligible artwork provided that it is returned to the artist in its original condition and packaging.
Contact info
United States
- 888-908-3886
- support@saatchiart.com
- saatchiart.com
4.5
Excellent
10K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Perfect experience!
User friendly website, easy payment procedure, fast shipping. All in all, everything was perfect.
7 August 2026
Reply from Saatchi Art
Thank you for sharing! We’re delighted to hear that you found our website easy to navigate, the payment process straightforward, and the shipping fast. We truly appreciate your support and hope you enjoy your artwork!
I love my painting
I love my painting. Ordering was straightforward and delivery was timely.
7 August 2026
Reply from Saatchi Art
Thank you so much for your wonderful review! We’re thrilled to hear that you love your painting and that you found the ordering process straightforward and delivery timely. We hope you enjoy your new artwork for many years to come!
Great experience
Recently bought paintings from Austria, Italy, Ukraine and the U.S.
All arrived with no problems. The Saatchi staff were very helpful answering all questions I had about the art.
9 July 2026
Reply from Saatchi Art
Thank you for sharing your experience! It’s wonderful to hear that you’ve built such an international collection, that everything arrived safely, and that our team could be there to help along the way.
If you’re open to it, we’d love to see your collection in its new home! Feel free to send photos of your artwork installed at social@saatchiart.com.
Thank you again, and enjoy your new artwork!
Reply from Saatchi Art
Thank you so much for your review! We’re thrilled to hear that you’ve consistently had a great experience. We truly appreciate your continued support and hope you enjoy your new artwork!
Clear what is being purchased
Clear what is being purchased, direct connection to the artist as promised for an independent negotiation. A true platform with a significant selection and purchase safety.
10 April 2026
Reply from Saatchi Art
Thank you for your thoughtful review! We’re so glad to hear that you’ve found the purchasing process clear and transparent. We truly appreciate your support and hope you enjoy your artwork for many years to come!
Great experience
Simple process, and the shipping from overseas (Ukraine during wartime) was reasonably fast. Love the painting.
28 July 2026
Reply from Saatchi Art
Thank you so much for your review! We’re delighted to hear that you love your painting and that you found the purchasing process simple and the shipping experience smooth. We truly appreciate you taking the time to share your experience and hope you continue to enjoy your artwork for years to come!
If you’re open to it, we’d also love to see the painting in its new home! Feel free to send us an installation photo at social@saatchiart.com.
I've had good experiences with previous…
I've had good experiences with previous work bought here but if i could recommend anything it would be for the artists to use a better canvas. Maybe have a standard? Some of these are walmart quality.
27 July 2026
Reply from Saatchi Art
Thank you for taking the time to share your feedback, and we’re glad to hear you’ve had good experiences with your previous purchases! We’re sorry to hear that the canvas quality of this purchase did not meet your expectations. We appreciate your suggestion regarding more consistent standards for materials and will certainly share this feedback with our team as we continue to look for ways to improve the experience for our collectors.
The variety and quality of the artwork is exceptional!
The variety and quality of the artwork is excellent. And, the purchasing process is extremely simple. I feel confident that my art will arrive and look even better than the online image. I've purchased several artworks from Saatchi Art and have been pleased with all of them.
3 August 2026
Reply from Saatchi Art
Thank you so much for your review! It means a lot to know that you’ve found both the artwork and purchasing experience to be consistently excellent. We truly appreciate your continued support and hope you enjoy your collection for years to come!
Lots of nice original art
Lots of nice original art at reasonable prices with good information flow and timely shipping after purchase.
3 August 2026
Reply from Saatchi Art
Thank you for your review! We're so pleased to hear you found original artwork you love at a reasonable price and that you had a smooth experience with our communication and shipping updates. We appreciate your support and hope you enjoy your new artwork for years to come!
Great experience working with Saatchi Art!
We have worked with Saatchi Art for 3 months now..from May 2026 - Aug 2026. We have been buying original paintings from the US and abroad.
We looked into other online art sites, but we landed on Saatchi because of their selection and built-in shipping charges. We had so much more confidence buying with the shipping included, after experiencing the anxiety of buying from Europe and the customs charges that were billed separately by the courier.
We were also impressed by the support staff! They worked behind the scenes with the artists on a few transactions, and smoothed out the issues quickly and professionally.
We still have another shipment in the works, and have complete confidence in that delivery.
The artwork that we have received, has been skillfully executed and beautiful!
29 July 2026
Reply from Saatchi Art
Thank you so much for your thoughtful review! We're delighted to hear that you've had such a positive experience and that you've enjoyed discovering original artwork through our platform.
We're especially pleased to know that our team was able to assist behind the scenes and help ensure everything progressed as smoothly as possible. Providing a seamless experience for both our collectors and artists is always our goal.
Thank you for your continued trust and support. We hope you enjoy your beautiful new artwork for many years to come, and we look forward to helping you with your upcoming delivery and many more additions to your collection in the future!
Be careful with custom duties
I recently purchased a painting and was very pleased with the pre-sales support and the overall purchasing process. Unfortunately, I was less satisfied with the after-sales experience, particularly regarding the shipment and delivery.
I was initially informed that the artwork would be shipped from Poland, but it was in fact dispatched from Ukraine. In addition, I was advised that any DHL customs duties and taxes were included in the purchase price. However, I subsequently received an invoice from DHL requesting payment of these charges, which was both unexpected and disappointing.
I have asked for clarification and hopefully this will be solved.
22 May 2026
Reply from Saatchi Art
Thank you for taking the time to share your experience. We're delighted to hear that you were pleased with the purchasing process and the support you received.
We're very sorry for the unexpected customs charges. We understand how frustrating this must have been, and our team has already followed up with you directly to arrange reimbursement.
We appreciate your patience and thank you for giving us the opportunity to make this right. We hope you enjoy your new artwork for many years to come.
Absolutely brilliant
Absolutely brilliant; easy to use, super-fast responses from the artist and Saatchi themselves and the art work was with me 3 days ahead of time. The artwork itself is more beautiful in person than in the pictures, I am blown away by the quality and craftsmanship. Really big thank you to Saatchi and Konrad, I will be purchasing another piece in the very near future.
31 July 2026
Reply from Saatchi Art
Thank you so much for your review! We're thrilled to know that you had such a positive experience, from the ease of using our platform to the communication you received throughout the process. It's also wonderful to hear that your artwork arrived ahead of schedule and that it exceeded your expectations in person.
We would love to see how the artwork looks in your space! If you’re open to sharing an installation photo with us, please send it to social@saatchiart.com.
Thank you again!
Timely Service But Disappointing With Muted Coloration
Service, communications, and delivery were outstanding. Art was well packaged and promptly delivered. However, the painting's colors were much more subdued (a critic might say, "washed out") than depicted virtually on the website. That was disappointing.
23 July 2026
Reply from Saatchi Art
Thank you for taking the time to share your experience. We're delighted to hear that you were pleased with our service, communication, and delivery, and that your artwork arrived safely and was well packaged.
We're sorry to hear that the colors of the painting did not fully meet your expectations based on the images online. While we strive to represent every artwork as accurately as possible, variations in lighting, photography, and screen settings can sometimes affect how colors appear. A member of our team will be in touch to follow up and assist further.
We truly appreciate your feedback and hope you enjoy your artwork for many years to come.
Great selection of art
Great selection of art. Communication with the sales team is excellent.
Thoroughly recommend!
30 July 2026
Reply from Saatchi Art
Thank you so much for your review! We're delighted to hear that you enjoyed exploring our selection of artwork and that you had a positive experience with our team.
We truly appreciate your recommendation and support, and hope you enjoy your artwork for many years to come!
Many alternatives without the premium…
Many alternatives without the premium of a traditional gallery. When you buy a hard asset at anytime, you can pay a premium, buy at the market, buy at a value play or buy it distressed. If one is the millionaire next door, paying a premium goes against the core of how you got to the place of buying art. John
29 July 2026
Reply from Saatchi Art
Thank you for taking the time to share your experience. We're delighted to hear that you value the wide selection of artwork available on our platform and the opportunity to discover original pieces at a range of price points. We truly appreciate your support and hope you continue to enjoy discovering new artists with us!
Great place to buy art from living artists
Easy purchase, great communication on shipping, beautiful painting arrived packaged very well and with certificate of authenticity. Great place to buy art from living artists!
29 July 2026
Reply from Saatchi Art
Thank you so much for your review! We're delighted to hear that you had a smooth purchasing experience, appreciated the communication throughout the shipping process, and that your artwork arrived safely and beautifully packaged.
It's especially rewarding to know you're enjoying your new piece, and we truly appreciate your support of our artist community. Thank you for choosing Saatchi Art, and we hope to help you discover another special artwork in the future!
The item that did ship was great!
One order did not ship but was refunded promptly. The other item did ship and the painting is as described.
21 July 2026
Reply from Saatchi Art
Thank you for sharing your experience. While we're sorry one of your orders was unable to be delivered, we're glad we could process your refund promptly and that your other artwork arrived safely and met your expectations. We truly appreciate your understanding and hope you enjoy your new painting for years to come.
Customer service was prompt and there…
Customer service was prompt and there were no issues with delivery or packaging.
20 July 2026
Reply from Saatchi Art
Thank you for the review! We're delighted to hear that your experience was a smooth one, from our customer service to the delivery and packaging of your artwork. We truly appreciate your support and hope you enjoy your new piece for years to come.
Great support provided
There was a problem with one of my art orders causing it to be lost in transit. (The problem was not caused by Saatchi Art). During this time, the Saatchi Art team of Erin and then Siting kept me up to date about developments and options. When it was clear the artwork was lost, they then helped me apply what I'd paid for the lost work to the purchase of a different piece by the same artist. That piece arrived this week, along with helpful instructions for how to get the rolled canvas properly supported and framed. Throughout the process, Erin and Siting were caring and professional. I much appreciate it.
27 July 2026
Reply from Saatchi Art
Thank you so much for taking the time to share your experience. While we're very sorry about the artwork lost in transit, we're glad our team was able to keep you informed throughout the process and help you find another piece by the same artist. It's wonderful to hear your replacement arrived safely and that the framing guidance was helpful. We truly appreciate your patience and your kind words, and we hope you enjoy your new artwork for many years to come!
Love this piece
Love this piece. The charcoal work on the figure is so expressive, and those orange accents really make it pop. Feels raw and alive in person.
Transaction was smooth too — great communication, arrived well packaged. Would buy from this artist again.
15 July 2026
Reply from Saatchi Art
Thank you for such a thoughtful review! We love hearing how the piece feels in person. We're so glad the transaction was smooth from start to finish, and it means a lot that you'd buy from this artist again. Thank you for supporting our artist community!
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