Russell & Russell Solicitors LLP Reviews 

686
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 105 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that the staff are exceptionally helpful, professional, and quick to respond to any queries throughout the entire process. Reviewers often describe the overall service as completely seamless and stress-free, noting that communication is always clear, timely, and reliable from start to finish. Some reviewers were not happy with communication delays, mentioning specific instances where they had to chase for updates or experienced poor responsiveness. A few consumers also felt that certain team members lacked proper engagement or failed to provide sufficient guidance during more complicated legal matters.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, praising their professionalism, dedication, and excellent... See more

Service

People report positive experiences with service, highlighting high levels of professionalism, clear... See more

Customer service

Users describe positive interactions with customer service, highlighting professional communication and... See more

Response time

Reviewers mention positive feedback about response time, consistently praising the fast and professional... See more

User experience

Consumers find user experience to be highly positive, praising the smooth and stress-free journey from start... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Initial contact was fairly standard for a conveyancing solicitor. However, once Misbah Ahmed became involved, it was a joy to deal with them. Her attention to detail was second to none and her reactio... See more

Company replied

Rated 5 out of 5 stars

Zoe,Victoria & Claire are a fantastic asset to this company . During a stressful house sale the ladies were fantastic nothing was too much trouble for them . They pick up the phone straight away ,... See more

Company replied

Rated 5 out of 5 stars

I'm sat in my new house doing this review i didn't think there could be so many obstacles in the way on a new build though Russell and Russell managed to sail through. One of the things that stood ou... See more

Company replied

Rated 5 out of 5 stars

Such a brilliant team. I just want to thank Alex Korko, Charlotte and Sufiya at Russell and Russell. After 26 years we decided to move home and following a recommendation we decided to appoint t... See more

Company replied


Company details

  1. Lawyer
  2. Conveyancer
  3. Criminal Justice Attorney
  4. Divorce Lawyer
  5. Estate Planning Attorney
  6. Legal Services

About Russell & Russell Solicitors LLP

Written by the company

Russell & Russell are a well established law firm in the North West with branches extending from Chester, Bolton, Bury and Middleton. From our North West base we provide legal services across England and Wales. We hold a Legal Aid franchise for Family & Criminal legal aid and quality marks Lexcel, Quality Conveyancing Scheme and Wills & Inheritance Quality Scheme and more.

Our reputation is built through our people and their expertise, care and approachability. Please get in touch.

Property - buying & selling, remortgage, auctions...

Family - divorce, separation, children, cohabitation & legal aid...

Wills & Probate - wills, probate, lasting power of attorney, court of protection...

Personal Injury - serious injury, medical negligence, accidents at work...

Criminal Litigation - legal aid and private representation...

VISIT OUR WEBSITE SEND US AN ENQUIRY CONVEYANCING QUOTE


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

686 reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(686)

104 reviews in the last 12 months

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Rated 5 out of 5 stars

Janine Naylor is always thorough and…

Janine Naylor is always thorough and very professional.

16 December 2025
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Reply from Russell & Russell Solicitors LLP

Thank you for the 5 star review and we make sure Janine is given the praise she deserves!

Rated 5 out of 5 stars

Great service by Gulrez for my re…

Great service by Gulrez for my re mortgage. Excellent communication, would highly recommend 5 star service!

12 December 2025
Unprompted review
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Reply from Russell & Russell Solicitors LLP

Thank you for taking the time to leave a review and we are glad we gave you 5 star service. We will pass on your praise to Gulrez.

Rated 5 out of 5 stars

Russell and Russell came to the rescue…

Russell and Russell came to the rescue when our solicitor could not complete on a house purchase,they were Excellent and completed in a really quick time,I have no hesitation in completely Recommending Them if only I had got them originally.

9 December 2025
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Reply from Russell & Russell Solicitors LLP

Thank you for your review and we are glad we managed to get your purchase completed for you!

Rated 5 out of 5 stars

Fantastic service

Fantastic service, I would not hesitate to use Russell & Russell again. Victoria and Zoe were very professional and very efficient throughout the process.

8 December 2025
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Reply from Russell & Russell Solicitors LLP

Thankyou Paul and Christine, we are grateful for your 5 star review and will ensure the praise is passed on to Zoe and Victoria.

Rated 5 out of 5 stars

This is the first time I have used…

This is the first time I have used Russell & Russell and have been very impressed. Both Kamran and Gulrez were very helpful throughout and made the process very easy. I will be using them again on our next purchase.

4 December 2025
Unprompted review
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Reply from Russell & Russell Solicitors LLP

Thank you Dean for your review and we will pass your lovely comments to the team. We would be delighted to assist with your future purchases!

Rated 5 out of 5 stars

Victoria was great as usual sorting out…

Victoria was great as usual sorting out the sale of my property.
Would always recommend Russell and Russell Solicitors they are very professional and friendly.

2 December 2025
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Reply from Russell & Russell Solicitors LLP

Thank you Ian, we are pleased we continue to offer you 5 star service.

Rated 5 out of 5 stars

the sale of purchase that russell and…

the sale of purchase that russell and russell have dealt with on my behalf has ben challenging and a long drawn out process, the team have been amazing especially natasha and emily . i would recommend them if you need a capable solicitors

2 December 2025
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Reply from Russell & Russell Solicitors LLP

Thank you for the 5 star review and recommendation. We will pass your lovely comments to Natasha and the team.

Rated 5 out of 5 stars

Zoe Harryman is wonderful!

We had a sale fall through at the very last minute last year and at the eleventh hour Zoe Harryman of Russell and Russell took over our case, sadly too late to save that sale but when we resold she took that on as well as our purchase of a (it turns out) fairly run down cottage.

This was our first experience of buying and selling at the same time and we were still reeling from the previous sale failing to complete but Zoe (and team) guided us through, reassured us when we needed it and patiently dealt with all of the ups and downs of both transactions.

It's been fairly painful but Zoe made it less so and was absolutely wonderful throughout. It was two year journey for us but we are now in our new house surrounded by mess and boxes but very grateful indeed to Zoe and her team for getting us here.

I will almost miss our very regular phonecalls but I'm sure she won't and hope she at least gets to lie down in a darkened room for a while.

Thank you so much Zoe, we are very grateful!

2 December 2025
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Reply from Russell & Russell Solicitors LLP

Thank you for leaving a lovely review and this has been passed to Zoe and her team. We are glad we could finally get you into your new home.

Rated 5 out of 5 stars

Both Mr Fahim and his associate Anna…

Both Mr Fahim and his associate Anna made the conveyancing process professional and smooth. Always there to answer the telephone fast to respond to email. A great firm of solicitors
100%.

28 November 2025
Unprompted review
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Reply from Russell & Russell Solicitors LLP

Thank you for leaving a lovely review and we will ensure Fahim and Anna receive the praise!

Rated 5 out of 5 stars

Great service all the way through our…

Great service all the way through our recent house sale/purchase. Zoe, Janine, Victoria and Claire all kept us updated throughout the transactions and nothing was too much trouble! A definite 5* service

17 November 2025
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Reply from Russell & Russell Solicitors LLP

Thank you Mark for leaving such a lovely 5 start review and we will ensure the team receive your comments

Rated 5 out of 5 stars

Ammara Saeed great service!

Ammara Saeed handled my remortgage transaction for me and she was brilliant. Great service provided and was always happy to help. Definitely recommend.

14 November 2025
Unprompted review
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Reply from Russell & Russell Solicitors LLP

Thank you for your review and we are pleased you would recommend us to others. We will ensure Ammarah receives your lovely comment.

Rated 5 out of 5 stars

Ammarah was great in promptly dealing…

Ammarah was great in promptly dealing with our mortgage. Would highly recommend.

13 November 2025
Unprompted review
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Reply from Russell & Russell Solicitors LLP

Thank you for your review Ben and we will ensure Ammarah receives the praise

Rated 5 out of 5 stars

I recently had to deal with Russell &…

I recently had to deal with Russell & Russell, and I must say — there was a lovely girl called Ammarah.
She was amazing, and everything went seamlessly. I’m extremely happy with this firm!
From now on, I’ll be using this firm for all my property deals.

Thank you, Russell & Russell, for having Ammarah on your team.
Highly recommended!

29 October 2025
Unprompted review
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Reply from Russell & Russell Solicitors LLP

Thank you so much for your lovely review and we are pleased that you will be using our services in the future. We will ensure Ammarah gets your compliments!

Rated 5 out of 5 stars

R&R (in particular Zoe Harryman) always deliver

I've used Russell & Russell for conveyance purposes on numerous occasions over many years, alongside trying other companies. They continually deliver and remain my go to solicitor.

Only once have I been disappointed with their performance and upon complaining my case was re-assigned to another member of staff and the usual high standard of service was resumed.

It's not the mistakes that define you/ a company but how you/ they deal with them and they did just that.

Not the cheapest out there but certainly not the most expensive and always provide good value. Happy to pay more and get more.

20 August 2025
Unprompted review
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Reply from Russell & Russell Solicitors LLP

Thank you for taking the time to leave a review, it means a lot to the team! We are glad you are happy with our services and continue to come back to us.

Rated 5 out of 5 stars

House moveWe couldn’t have asked for a better…

We couldn’t have asked for a better solicator than David and Ella to help us finalise our house move so quick would highly recommend them

15 September 2025
Unprompted review
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Reply from Russell & Russell Solicitors LLP

Thank you for your feedback and sharing your experience.

Rated 5 out of 5 stars

Great work by Russell & Russell

Great work by Russell & Russell. Kept me informed every step of the way. All the team are very professional and great to deal with. Thanks.
Keith

12 September 2025
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Reply from Russell & Russell Solicitors LLP

Thank you Keith for your kind feedback and we are glad to hear that everything met your expectations.

Rated 5 out of 5 stars

Great & swift work multiple times when…

Great & swift work multiple times when using Russell & Russell. In particular Ammarah who is fantastic. A really good solicitor firm all round. Highly recommend

12 September 2025
Unprompted review
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Reply from Russell & Russell Solicitors LLP

Thank you for your kind words. Ammarah is thrilled to hear your feedback.

Rated 5 out of 5 stars

usual great service from Russell and…

usual great service from Russell and Russell, Tammy R dealt with everything swiftly and efficiently

12 September 2025
Unprompted review
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Reply from Russell & Russell Solicitors LLP

Thank you so much for your review! We'll make sure Tammy sees this.

Rated 5 out of 5 stars

TAMMY IS AMAZING

TAMMY IS AMAZING

12 September 2025
Unprompted review
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Reply from Russell & Russell Solicitors LLP

Thank you for the 5-star review and we agree that Tammy is amazing!

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