Russell Dean Furniture Reviews 

1,211
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 137 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, patient, and knowledgeable during their visits when searching for home furnishings. Shoppers deeply appreciate the truly relaxed, friendly, and completely pressure-free atmosphere that allows them to browse without any hassle. Some reviewers were happy with the thoughtful complimentary refreshments like coffee and biscuits provided upon arrival. People also noted the thorough expert advice regarding product care and maintenance, alongside smooth logistics support for deliveries. Buyers consistently mention that the entire purchasing process feels exceptionally smooth, calm, and well-organized from start to finish.

What people talk about most

Staff

People report positive experiences with staff, highlighting that team members are exceptionally helpful,... See more

Product

Customers felt immense satisfaction with the products, highlighting the bright, immaculate showrooms filled... See more

Service

Users describe positive interactions with service, highlighting knowledgeable and patient staff who provide... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing the showroom as welcoming,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting exceptional support and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Went to Russell Dean to consider buying a new mattress, excellent service, Samantha was very knowledgeable and nothing was too much trouble. Narrowed our options down to a tempur mattress and cannot... See more

Rated 5 out of 5 stars

We'd had already short listed Stressless chairs but wanted to see more colourways 'in the flesh' after visiting local retailers with limited stock. After a cheerful welcoming Laura explained more fun... See more

Rated 5 out of 5 stars

We visited Russell Dean on 11th Oct to look for a kind size bed and 2 seater settee for a new holiday cottage we are developing. Laura approached us and after listening to our needs was very informa... See more

Rated 5 out of 5 stars

We visited the store in Mytholmroyd a couple of days ago with the intention of browsing and making notes on styles and prices. We were greeted by Alan and then he left us to wander without interrupti... See more


Company details

  1. Furniture Store
  2. also in
  3. Bedroom Furniture Store
  4. Interior Designer
  5. Living Room Furniture Store

Information provided by various external sources

Set in the superb countryside surroundings Russell Dean, which was established in 1960, has built a reputation renowned for providing furniture of the highest quality and housing many of the leading brands. Developing into the best quality furniture store in the area, Russell Dean continues selling furniture at great prices to customers in Mytholmroyd and beyond.

Russell Dean - Never Beaten on Price

Written by the company

We offer you the peace of mind in addition to our traditional values of quality products and service
We check the prices of all our competitors to ensure that our prices are the lowest in the area. Our prices include free delivery within a 50 mile radius of the store together with an unpacking and set up service on all upholstery, dining furniture, beds and bedroom furniture.

Free Local Delivery

Within 50 miles of the store

If you live within 50 miles of the store or *your order is over £2500 we will not charge for the delivery service and we will, for a small charge remove the old furniture you are replacing (please phone the store for details).

Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

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No recent history of asking for reviews

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5.0

All reviews

(1,211)

131 reviews in the last 12 months

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Rated 5 out of 5 stars

Fabulous and patient service from Troy

Fabulous and patient service from Troy. Russell Dean is our go to for furniture needs now and have also recommended to family.
We needed a new bed despite having bought a new mattress last year, nothing wrong with it just downsizing to a smaller one and again got 5 star service.
We wanted a slightly out of the ordinary size but Troy made phone calls and checked the mattress and bed base would be available which it all was.
We phoned the next day with another question and this was all sorted out efficiently and with no fuss at all.
Delivery was much faster than we expected and, as always, great guys who were super helpful and respectful when moving in the new furniture.
I can’t recommend Russell Dean highly enough.

9 July 2026
Unprompted review
Rated 5 out of 5 stars

We called in store looking to purchase…

We called in store looking to purchase a new bed. This process seemed daunting as we were unsure of exactly which bed to choose. This was made so much easier due to Sam's understanding and experience. Sam showed ourselves various beds, headboards and mattresses with some basic guidelines we could offer Sam gave us lots of information regarding each bed including the headboards and mattresses. With a lot of backwards and forwards trying different items (not me the wife) it gave us all we needed to decide on the right one to purchase. It was great customer experience and Sam was exceptional and a credit to Russell Dean

5 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

This is our first choice for quality furniture for our home. A pleasant showroom with a good range, and staff who are available and knowledgeable without tracking you round the store like many we’ve been to.
We bought a dining table and chairs from Ronan who talked us through care and maintenance etc. and knew all about the range and options.
We have no worries about any problems as they’ve proven in the past to provide excellent after sales service should we need it.
I would recommend this company to anyone looking to buy furniture.

4 July 2026
Unprompted review
Rated 5 out of 5 stars

Russell Dean at Mytholmroyd is a…

Russell Dean at Mytholmroyd is a fabulous store selling quality furniture. We bought a bed last year that’s giving me the best nights sleep ever. This time we’ve ordered a three piece suite from Troy Ragona who is a lovely helpful and knowledgeable chap. Never once were we pressurised into making hasty decisions or buying the wrong products. We will definitely be visiting the store in the near future

10 June 2026
Unprompted review
Rated 5 out of 5 stars

Great service & quality products

We've been twice now, and Troy has helped us both times. Can't rate him highly enough. The whole experience has been simple and straightforward, with no pushiness to make us buy something like you get in some other places. The furniture itself is good quality and reasonably priced.

28 June 2026
Unprompted review
Rated 5 out of 5 stars

Recently bought our new sofa with this…

Recently bought our new sofa with this company. It was a very positive experience. So much choice and excellent quality, the store is lovely to wander around. Laura, who assisted us was so helpful and knowledgeable, without being pushy. We would definitely buy from here again.

10 March 2026
Unprompted review
Rated 5 out of 5 stars

Troy is a really nice guy.

Really nice guy, Troy I recommend him as he wasn't pushy left us to browse, answered all my questions, measured some settees and gave advice on firmness. We were there 2 hours looking and deciding, not a minute was wasted. Troy is polite and knowledgeable. Thank you Troy for all your help. I bought a beautiful settee and large foot stole.

18 June 2026
Unprompted review
Rated 5 out of 5 stars

An enjoyable experience shopping at Russell Deans

I went to Russell Deans to buy a bed. I would like to thank Ronan and Troy for all their help. Ronan initially showed me round and explained about the different sorts of beds available. Then when I had found one that I liked, Troy answered all my questions. Both Ronan and Troy were very helpful, friendly and professional. They never made me feel under any pressure to buy. Their professionalism was especially impressive in view of the fact that they were working in a heatwave, in record-breaking temperatures! Thank you for a relaxed and enjoyable shopping experience.

26 June 2026
Unprompted review
Rated 5 out of 5 stars

Great Experience

Great Experience. Troy was very helpful in helping us choose the right sofa for us. Will be back to buy more furniture from there soon

3 April 2026
Unprompted review
Rated 5 out of 5 stars

We always use Russell Dean in…

We always use Russell Dean in Mytholmroyd for our furniture . The store is lovely to walk around with some really nice pieces for your home. On a recent visit we met Troy. Nothing was too much trouble and he was really helpful . A credit to the team. Definitely recommend a visit to the store.

14 June 2026
Unprompted review
Rated 5 out of 5 stars

We have been customers st Russell Deans…

We have been customers st Russell Deans for many years...they have a large range of fantastic furniture in stock in a very impressive showroom. All the staff are incredibly helpful and do not push sales. Laura was a massive help to us yesterday in determining which mattress to purchase. Laura was highly professional and friendly in offering my wife and myself advice. Laura gave us the chance to ask loads of questions and try the various mattresses without pushing a sale. That allowed us to be confident to order a mattress knowing it would be the right choice for us. Laura also talked us through all the options with a great knowledge base of the different styles and brands. Many thanks.

21 June 2026
Unprompted review
Rated 4 out of 5 stars

Laura was great

Laura was great, told her exactly what I was looking for after I had more or less sat on every sofa. Very helpful.

20 June 2026
Unprompted review
Rated 5 out of 5 stars

Excellent buying experience with Troy…

Excellent buying experience with Troy at Russell Dean. Wonderful large showroom across 2 floors with a great choice of furniture. We recently ordered 2 sofas and a footstool and nothing was too much trouble. Offered tea or coffee on arrival. Troy was very helpful and informative and was also very patient while I changed my mind a few times before making a decision. Would definitely buy from Russell Dean again.

6 June 2026
Unprompted review
Rated 5 out of 5 stars

We were looking for a particular type…

We were looking for a particular type of sofa and Troy came to our rescue, directing us to the right area in the store and then providing information on each sofa. He was very approachable and knowledgeable. We would have no hesitation in recommending Russell Dean if you are looking for furniture.

11 June 2026
Unprompted review
Rated 5 out of 5 stars

Great service, range and prices

Ronan at mytholmroyd was extremely helpful and knowledgeable. He spent a lot of time helping us decide on the right sofa without being overbearing. Good selection of sofas and price matched a better price. Highly recommended.

15 June 2026
Unprompted review
Rated 5 out of 5 stars

Recent purchase of chairs and settee

We recently visited Russell Dean and bought two riser recliner chair and matching settee. The sales person, Troy Ragona, was most helpful and made the whole process very smooth.
Although, perhaps, Russell Dean may be pricier than some of the national furniture companies, we feel that the quality of their products and the quality of their service is worth the extra. Thank you Troy!

12 June 2026
Unprompted review

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