Russell Dean Furniture Reviews 

1,210
•
TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Considering 137 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being exceptionally helpful, patient, and knowledgeable during their visits when searching for home furnishings. Shoppers deeply appreciate the truly relaxed, friendly, and completely pressure-free atmosphere that allows them to browse without any hassle. Some reviewers were happy with the thoughtful complimentary refreshments like coffee and biscuits provided upon arrival. People also noted the thorough expert advice regarding product care and maintenance, alongside smooth logistics support for deliveries. Buyers consistently mention that the entire purchasing process feels exceptionally smooth, calm, and well-organized from start to finish.

What people talk about most

Staff

People report positive experiences with staff, highlighting that team members are exceptionally helpful,... See more

Product

Customers felt immense satisfaction with the products, highlighting the bright, immaculate showrooms filled... See more

Service

Users describe positive interactions with service, highlighting knowledgeable and patient staff who provide... See more

User experience

Reviewers highlight positive aspects of user experience, consistently describing the showroom as welcoming,... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting exceptional support and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Went to Russell Dean to consider buying a new mattress, excellent service, Samantha was very knowledgeable and nothing was too much trouble. Narrowed our options down to a tempur mattress and cannot... See more

Rated 5 out of 5 stars

We'd had already short listed Stressless chairs but wanted to see more colourways 'in the flesh' after visiting local retailers with limited stock. After a cheerful welcoming Laura explained more fun... See more

Rated 5 out of 5 stars

We visited Russell Dean on 11th Oct to look for a kind size bed and 2 seater settee for a new holiday cottage we are developing. Laura approached us and after listening to our needs was very informa... See more

Rated 5 out of 5 stars

We visited the store in Mytholmroyd a couple of days ago with the intention of browsing and making notes on styles and prices. We were greeted by Alan and then he left us to wander without interrupti... See more


Company details

  1. Furniture Store
  2. also in
  3. Bedroom Furniture Store
  4. Interior Designer
  5. Living Room Furniture Store

Information provided by various external sources

Set in the superb countryside surroundings Russell Dean, which was established in 1960, has built a reputation renowned for providing furniture of the highest quality and housing many of the leading brands. Developing into the best quality furniture store in the area, Russell Dean continues selling furniture at great prices to customers in Mytholmroyd and beyond.

Russell Dean - Never Beaten on Price

Written by the company

We offer you the peace of mind in addition to our traditional values of quality products and service
We check the prices of all our competitors to ensure that our prices are the lowest in the area. Our prices include free delivery within a 50 mile radius of the store together with an unpacking and set up service on all upholstery, dining furniture, beds and bedroom furniture.

Free Local Delivery

Within 50 miles of the store

If you live within 50 miles of the store or *your order is over £2500 we will not charge for the delivery service and we will, for a small charge remove the old furniture you are replacing (please phone the store for details).

Contact info

5.0

Excellent

TrustScore 5 out of 5

1K reviews

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No recent history of asking for reviews

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5.0

All reviews

(1,210)

130 reviews in the last 12 months

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Rated 5 out of 5 stars

Sofa buying

We were offered help as soon as we arrived but Ronan was not pushy. He just made himself available. He was able to answer our questions and any he couldn't answer, ge checked with colleagues. The whole order process was explained clearly.

7 September 2026
Unprompted review
Rated 5 out of 5 stars

Dining chairs, bought with ease and freindly staff

We visited the store to look for some Dining chairs, we were left alone to Browse, but as I had found some I liked, I asked salesman Ronan a couple of questions, he was very polite, knowledgeable and very helpful, the store has some lovely furniture, at reasonable prices and I would not hesitate to return, for any future furniture purchases, and would be happy to be helped by Ronan.

31 August 2026
Unprompted review
Rated 5 out of 5 stars

Ronan was very helpful

Ronan was very helpful and knowledgeable, we knew which suite we wanted before we went into store but needed help with colours etc, he spent a long time with us looking through books of materials and helping us choose matching cushions, he gave us some good advice and good discount in extras

31 August 2026
Unprompted review
Rated 5 out of 5 stars

I made 2 visits to the showroom

I made 2 visits to the showroom. The staff were very welcoming and were happy to leave you alone to browse and the also happy to help you when needed. The showroom is well set out in room setting so it is easier to imagine the furniture in your own home. Laura was extremely informative and helped me to finally make a decision. Am looking forward to receiving my furniture.

30 August 2026
Unprompted review
Rated 5 out of 5 stars

Lovely shop

Lovely shop. No hassle from salespeople, despite it being quiet. We eventually purchased a suite and Laura was very helpful and got us a good deal. Thank you Laura.

29 August 2026
Unprompted review
Rated 5 out of 5 stars

Amazing Experience

We had an amazing experience on both occasions that we’ve visited, staff have been super helpful but not pushy and let us look around. On our second visit we made an order and Ronan was amazing who dealt with us. He gave us so much info and advice on the products we were purchasing and get us a really good price on aftercare/one of the display beds in the store. Would 100% recommend and will be back for any future needs!

22 August 2026
Unprompted review
Rated 5 out of 5 stars

Friendly, knowledgeable and professional!

Purchased a super king-sized bed on 22.6.26. which arrived today 4.8.26. The whole process was thoroughly professional and an excellent experience. Ronan in store was friendly and very knowledgeable, helping us to make a perfect choice. Information up to and including delivery was detailed. I would highly recommend this company

22 June 2026
Unprompted review
Rated 5 out of 5 stars

Two Visits, Zero Pressure, Perfect Choice thanks to Samanthaa

We had a fantastic experience at Russell Dean Furniture supported by Samantha King. From the moment we walked in, she made us feel welcome and took the time to understand what we were looking for.

Samantha spent time with us over two separate days, making sure we were completely happy with our choices. There was never any pressure to make a decision, and her advice and product knowledge really helped us choose the perfect sofas and kitchen bar stools for our home.

Nothing was too much trouble, and we really appreciated her patience and genuine interest in helping us get it right. Thank you, Samantha, for making the whole experience so enjoyable. We wouldn't hesitate to recommend you and Russell Dean Furniture.

1 August 2026
Unprompted review
Rated 5 out of 5 stars

The Holy Grail of Sofa Shopping!

Just ordered our beautiful new sofa from Russell Dean. This was the our first visit, having exhausted our usual go to stores. Walked in expecting another round of “nope, nope, absolutely not,” and instead we were bowled over with so many options we loved! A big thank you to Ronan. He guided my husband and I through the process of choosing the right sofa for us and he was just brilliant. I would highly recommend Russell Dean their products and customer service are second to none. ⭐️⭐️⭐️⭐️⭐️

1 August 2026
Unprompted review
Rated 5 out of 5 stars

Highgrove Ludlow Adjustable Bed

Took my 90 year old mum to Russell Dean Furnishers to look for an Adjustable Bed. Ronan was brilliant and helped mum choose the Highgrove Ludlow which was perfect for her needs. As a family we love the Mytholmroyd store for its choice, prices and lovely non pushy staff, the free tea and coffee is a nice little extra 👍

26 July 2026
Unprompted review
Rated 5 out of 5 stars

We visited the mytholmroyd store to buy…

We visited the mytholmroyd store to buy new furniture for our new home, Ronan assisted us with choosing options and picking out the best furniture for us, he also gave brilliant advice on how to look after our new furniture. Ronan was very helpful and went above and beyond.

26 July 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Laura was great to deal with, very helpful and made the buying process very simple and easy. Wouldn't hesitate to use Russell Dean again.

21 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Excellent Service. Staff were very friendly & knowledgeable. Laura was very helpful with all my questions. A great experience overall.

21 July 2026
Unprompted review
Rated 5 out of 5 stars

Hidden gem 💎

Another hidden little 💎. Russell Dean Furniture hidden away in Mytholmroyd just beyond Hebden Bridge. A Family run business since 1960.
This company was recommended to me by a colleague, well worth a visit.
Troy Ragona was the delightful young man who we delt with.
First rate service,extremely knowledgeable about care and maintenance of the stressless leather chairs and stools we purchased. All delivery details and dates agreed an absolute pleasure to deal with. No AI on contacting the company or departments to negotiate through.
Will most definitely return and recommended to friends.

Emma

16 July 2026
Unprompted review
Rated 5 out of 5 stars

We had a good day at Russell Dean…

We had a good day at Russell Dean searching for a new sofa brilliant choice. Troy was a great help by giving us plenty of advice in helping us choose the right one for us. We would definitely recommend this company to anyone, good quality products and very helpful.

13 June 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely fantastic service from Troy

Absolutely fantastic service from Troy. Exceptionally helpful and knowledgeable. Made the buying process smooth and easy. Troy is an absolute credit to Russell Dean, in an age where excellent customer service is becoming a rare thing. Well done and thank you Troy.

9 July 2026
Unprompted review
Rated 5 out of 5 stars

Fabulous and patient service from Troy

Fabulous and patient service from Troy. Russell Dean is our go to for furniture needs now and have also recommended to family.
We needed a new bed despite having bought a new mattress last year, nothing wrong with it just downsizing to a smaller one and again got 5 star service.
We wanted a slightly out of the ordinary size but Troy made phone calls and checked the mattress and bed base would be available which it all was.
We phoned the next day with another question and this was all sorted out efficiently and with no fuss at all.
Delivery was much faster than we expected and, as always, great guys who were super helpful and respectful when moving in the new furniture.
I can’t recommend Russell Dean highly enough.

9 July 2026
Unprompted review

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