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Royal Bathrooms Reviews 

1,702
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 768 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery service and the carefully packaged products that arrive safely without any breakage. Consumers note that the ordering process is remarkably smooth, while items such as bathroom cabinets and ceramic sinks are described as elegant and of top-class quality. However, some people mentioned receiving items with unexpected damage or defects, such as visible marks on the product surface or broken components upon opening the box. Additionally, reviewers experienced delivery notifications being too short to plan ahead or faced frustrating difficulties regarding product returns and refunds.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, noting that goods generally arrive quickly and in... See more

Product

Customers had positive experiences with product, noting that items matched online descriptions and arrived... See more

Service

Users describe positive interactions with service, highlighting exceptional professionalism and fast delivery... See more

Quality

Consumers find quality to be positive, highlighting items that are well made and superior to others in a... See more

Order

Clients share positive opinions on order, highlighting that the website process is very simple and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Needed to replace Quadrant shower cubicle completely our fault ordered wrong size . It was replaced next day new one fitted perfectly. So pleased with quality of cubicle especially for the price. This... See more

Company replied

Rated 5 out of 5 stars

Really happy with the mirrors we ordered. One slight disappointment was we were told the delivery time of 7am to 9am but by late afternoon on the day nothing had arrived and we received a phone call a... See more

Company replied

Rated 5 out of 5 stars

Purchased a toilet via B&Q, unfortunately after only 7mths of use the soft close feature on the toilet failed. After sending a message via B&Q, Royal Bathrooms contacted me and sent a replacement seat... See more

Company replied

Rated 5 out of 5 stars

I ordered a vanity unit with ceramic sink, and a tap. The product arrived safely and in good time. Before placing the order I had a few queries and the customer service was excellent and I got pr... See more

Company replied


Company details

  1. Bathroom Supply Store
  2. Bathroom Remodeler

About Royal Bathrooms

Written by the company

For over 30 years, we've been trusted by more than 200,000 customers to transform their bathrooms into stylish and comfortable spaces.

From designer heating to shower enclosures, vanity units and basins, to complete bathroom suites, Royal Bathrooms offer a wide range of premium quality, affordable bathroom products to fit every project.

The royal standard

We offer stress-free shopping and delivery across the UK, with suites arriving assembled and ready to fit. And our expert customer service team is on hand to support and help no matter what you need.

5-star service from Royal Bathrooms

Written by the company

Free & Secure Delivery
We offer free delivery on all orders, ensuring safe and timely arrival. Most products come within 2-3 working days with our standard delivery option. Your courier will call you in advance if you need to deliver medium, large or extra-large orders.
365 Days of Exchange
Buy with confidence as we have a 365-days exchange policy, giving you enough time to reconsider and get the perfect products for your bathrooms.
No Quibble Return Policy
If you're not fully satisfied with your purchase, our hassle-free return policy ensures you can return your products easily, without demanding any reason.
Buy Now, Pay Later
Take advantage of the opportunity to buy the items in installments, it’s a way of getting to your dream bathroom without putting too much stress on the pocket.
Extensive Product Range
That is why we offer over a thousand products in our catalogue, ranging from vanity units to shower enclosures, bathroom suites, and furniture to everything in between. So, you will find what you are looking for.
Outstanding Customer Service
Our customer service team is always available to help you with any queries, offering expert advice to ensure you have the best shopping experience.
Trade Account
For better ways of restocking your clients with approved quality products at cheaper prices, you should sign up for our Trade Account.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

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4.6

All reviews

(1,702)

744 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Excellent service . The bathroom vanity unit is very good quality. Very pleased with it .

27 August 2026
Royal Bathrooms logo

Reply from Royal Bathrooms

Hello Linda
Thank you for your feedback, We are glad you happy with your order including the vanity unit and the service.

Harry from Royal Bathrooms

Rated 5 out of 5 stars

Great service, products and price

The whole experience from order to delivery was excellent and to top it all the price is insanely competitive. The shower enclosure comes with "the lifetime guarantee adds lasting assurance". Don't hesitate, buy your bathroom essentials from Royal Bathrooms.

10 August 2026
Unprompted review
Royal Bathrooms logo

Reply from Royal Bathrooms

Hello Monty
Thank you for your feedback, We are glad you happy with your order including your shower enclosure.

Adam from Royal Bathrooms

Rated 4 out of 5 stars

Goods arrived on time and matched the…

Goods arrived on time and matched the on-line description

23 August 2026
Royal Bathrooms logo

Reply from Royal Bathrooms

Hello Thomas
Thank you for your feedback, We are glad you happy with your order and this arriving on time.

Harry from Royal Bathrooms

Rated 5 out of 5 stars

Goods exactly as I wanted

Goods exactly as I wanted, delivery very good. Thank you

26 August 2026
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Reply from Royal Bathrooms

Hello Rita
Thank you for your feedback, We are glad you happy with your order and the delivery.

Adam from Royal Bathrooms

Rated 5 out of 5 stars

Exceptional after sales service

I must say that I had a slight problem. And after contacting Royal Barhrooms it was delt with exceptionally and very very quickly

One of the best companies I have ever delt with 🫡👏

28 August 2026
Unprompted review
Royal Bathrooms logo

Reply from Royal Bathrooms

Hello
Thank you for your feedback, We are glad you happy with the support provided by the customer service team.

James from Royal Bathrooms

Rated 5 out of 5 stars

Excellent company.

Ordered at 5:30pm, well after the cut off for next day delivery but it still arrived around 1:45pm that day in there own van. It was well packed so no chance of breakage. The quality of the shower enclosure was top notch, I would definately recommend this company.

26 August 2026
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Reply from Royal Bathrooms

Hello Melvin
Thank you for your feedback, We are glad you are happy with your shower enclosure including the fast delivery which arrived under 24 hours.

Harry from Royal Bathrooms

Rated 5 out of 5 stars

Excellent customer service from Royal…

Excellent customer service from Royal Bathrooms. I ordered a vanity unit with ceramic sink ,mixer tap and waste.
Before placing my order I had a few queries and got through to their customer service quickly and got lots of help and advice on what components were or were not compatibly with each other. My order then arrived promptly and well packaged. The ceramic sink is good quality and the tap is well made and elegant. I have not installed the items yet but they all appear to be excellent quality. The range of products available is excellent and the prices seem very fair for the good quality you get. I will definitely buy from Royal Bathrooms again both for the quality and especially because the customer service is so good which is so important. Without being able to talk to someone it is easy to purchase items that are not compatible,.

25 August 2026
Unprompted review
Royal Bathrooms logo

Reply from Royal Bathrooms

Hello Christine
Thank you for your feedback, We are glad you happy with the after order including the support provided before purchase.

Adam from Royal Bathrooms

Rated 5 out of 5 stars

Good service including over the phone

I ordered a vanity unit with ceramic sink, and a tap. The product arrived safely and in good time.
Before placing the order I had a few queries and the customer service was excellent and I got prompt and clear advice about which parts were compatible and which parts were not. Also got great advice on alternative options when I had chosen a non compatible part.
The sink is lovely and well packaged and the tap is excellent. Well made and also elegant. None of the items are installed yet so don't know how they function but from what I can see the quality is good.
I would definitely order from Royal Bathrooms again because of the quality of customer service, the choice of products available and the reasonable price for good quality.

25 August 2026
Royal Bathrooms logo

Reply from Royal Bathrooms

Hello Christine
Thank you for your feedback, We are glad you happy with the after order including the support provided before purchase.

James from Royal Bathrooms

Rated 3 out of 5 stars

Easy to order - disappointed with delivery and damage

The ordering process was easy and I was given a delivery slot within 48 hours. I stayed at home waiting and was then informed the delivery vehicle had broken down. They couldn’t give me another delivery slot. Finally I got another slot for 2days later. When the unit was delivered I unpacked it and found there was damage to the door which had been painted a different colour so obviously the damaged was caused before it left the factory. I was offered a 10% discount or replacement. Obviously I chose a replacement. That one arrived the next morning. It hasn’t been installed yet so I can’t comment on using it.

23 August 2026
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Reply from Royal Bathrooms

Hello Jane
Thank you for your feedback, We are glad you are happy with quick re delivery and the replacement unit.

Harry from Royal Bathrooms

Rated 5 out of 5 stars

Very good quality Very quick delivery…

Very good quality Very quick delivery service only criticism the website is a bit confusing at times otherwise perfect

19 August 2026
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Reply from Royal Bathrooms

Hello Joan
Thank you for your feedback, We are glad you happy with your order including the quality.

Adam from Royal Bathrooms

Rated 5 out of 5 stars

Beautiful product

Beautiful product, fast delivery, excellent service

18 August 2026
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Reply from Royal Bathrooms

Hello Jacqui
Thank you for your feedback, We are glad you happy with the after order including the service and fast delivery.

James from Royal Bathrooms

Rated 5 out of 5 stars

My item arrived on time as promised

My item arrived on time as promised

20 August 2026
Royal Bathrooms logo

Reply from Royal Bathrooms

Hello Paul
Thank you for your feedback, We are glad you are happy with order and this arriving on time as promised.

Harry from Royal Bathrooms

Rated 5 out of 5 stars

This company is as reliable as you…

This company is as reliable as you could wish for. Product is perfect, dispatched and delivered on the said day. Thank you Royal Bathrooms.

20 August 2026
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Reply from Royal Bathrooms

Hello Patricia
Thank you for your feedback, We are glad you happy with your order including the order being dispatched and delivered on the date promised.

Adam from Royal Bathrooms

Rated 5 out of 5 stars

Good quality screens I have had 4 x…

Good quality screens I have had 4 x 1000 quadrants with trays .deliveries well,organised and on time

14 August 2026
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Reply from Royal Bathrooms

Hello Melvyn
Thank you for your feedback, We are glad you are happy with your 4 quadrant enclosures, We will see you on your next purchase.

Harry from Royal Bathrooms

Rated 5 out of 5 stars

Shipped on time.

Shipped on time.

17 August 2026
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Reply from Royal Bathrooms

Hello Geoffrey
Thank you for your feedback, We are glad you happy with your order including this being shipped on time.

Adam from Royal Bathrooms

Rated 5 out of 5 stars

Great customer service

I stupidly ordered two shower screens by accident but realized just before they were delivered. A quick call to Royal Bathrooms sorted it out and they couldn't have been more helpful.

14 August 2026
Royal Bathrooms logo

Reply from Royal Bathrooms

Hello Simon
Thank you for your feedback, We are glad you happy with the support provided by the returns team on the extra screen ordered by mistake.

James from Royal Bathrooms

Rated 4 out of 5 stars

Tap - bronze colour is dark bronze

The tap itself is a nice tap. However, as often as is with metals the colour was not as “coppery” as I would have liked and a darker bronze. Unfortunately, I had to return it as it did not match the colour of the vanity door handles but otherwise a perfectly good tap. Royal Bathrooms were happy to take the tap back and were very accommodating in arranging collection.

15 August 2026
Royal Bathrooms logo

Reply from Royal Bathrooms

Hello
Thank you for your feedback, We are sorry to hear you have had a bad experience on this occasion, We have reached out to you on Email and sent you 2 messages, We have not had any reply back.

If you can kindly update us.

Kind Regards
Royal Bathrooms

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