Roxymoxy Reviews 269

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wide selection of games available, noting the enjoyable and diverse options. Many people highlight the ease and speed of the redemption process, often receiving their winnings quickly. The customer service is also consistently commended for being helpful, responsive, and supportive, with many users appreciating the prompt assistance and positive interactions. However, some customers also noted issues with payment processing times, with a few experiencing delays or confusion regarding their winnings. A small portion of people were dissatisfied with customer service, mentioning difficulties in getting responses or assistance with their concerns. Additionally, some reviewers reported occasional website glitches or technical issues that impacted their experience.

What people talk about most

Product

Customers consistently express satisfaction with the product, highlighting the great selection of games and... See more

Payment

Reviewers highlight ambiguous aspects of payment. While some customers report fast and hassle-free payouts,... See more

Customer service

People report ambiguous experiences with customer service. Many customers praise the support team for being... See more

Website

Consumers find website to be ambiguous. Many reviewers praise the site's layout, game selection, and ease of... See more

Response time

Clients share ambiguous opinions on response times. Some customers report fast redemption speeds, with some... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great game selection, love the layout of the site very much!, easy, fast redeem. Had zero issues with them first time. Great deals on packages to. Only thing is i wish i was paying attention to daily... See more

Company replied

Rated 5 out of 5 stars

RoxyMoxy has been a fun sweeps site, they're clear with their offers and have a good vip system. Their support has actually been the best. I had issues with a redemption, some problem at my bank and... See more

Company replied

Rated 5 out of 5 stars

BY FAR THE BEST ONLINE CASINO😊👍. ROXYMOXY ACTUALLY PAYS OUT & ITS NOT A HASSLE. OFFERS GOOD COIN PACKAGE’s GREAT SELECTION OF GAMES THIS MY NEW FAVORITE & IVE TRIED MANY ONLINE CASINOS DEFINITEL... See more

Company replied


Company details

Written by the company

Roxy Moxy Casino is an online social sweepstakes casino available across U.S. states (exclusions apply). Players enjoy a variety of slots games with no purchase required, all on a secure and trusted platform. In Sweeps Play Mode, real rewards come with fast, easy redemptions plus daily bonuses, exclusive perks, and ongoing promotions. With a dedicated support team and a glamorous VIP experience, ROXY proves that luck favours the bold and the fabulous.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

269 reviews

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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Very fun and fair

Very fun and fair. Enjoying it too the fullest.

28 October 2025
Unprompted review
Roxymoxy logo

Reply from Roxymoxy

You made our day! 💃 We love that you’re loving the Roxy vibe!

Rated 5 out of 5 stars

They are paying

Pay outs be paying lol… one of the best online casinos around… won $4000

26 October 2025
Unprompted review
Roxymoxy logo

Reply from Roxymoxy

Now that’s what we call Roxy luck! ⚡ Congrats on the big win - and thanks for the love!

Rated 1 out of 5 stars

Won the grand prize of 85000 on green…

Won the grand prize of 85000 on green chili. a week later and still no payment. they keep saying that the support team is looking at it. I got it up to 172000. Since they havent paid me the 85000 I used some of it to win more. Still no payment. Now it is back down to 70000 because i kept playing because they didnt send me any money so i figure it is a scam and i will not receive any of the money any way. I will wait a couple more days before i contact the lottery commission to report them as a scam and fraud.

23 October 2025
Unprompted review
Roxymoxy logo

Reply from Roxymoxy

Hi Eulainia,
We’re truly sorry to hear about your frustration, and we genuinely appreciate your patience 💜
Please note that every redemption request is reviewed within 48 hours. We strongly recommend not canceling a redemption, as the requested amount is securely held aside for the redemption process.
When a request is canceled, those Sweepstakes Coins are returned to your balance, and any new redemption begins a fresh review period.
Your account has been carefully reviewed, and your most recent redemption has already been processed. Our team has been in direct contact with you to ensure everything is clear and properly handled.
We take every player’s situation seriously and always make sure that all requests are completed in line with our policies.

Rated 5 out of 5 stars

Must try it yourself

Great games, customer service, easy verification and fast payouts! Need a say anymore honestly!?

24 October 2025
Unprompted review
Roxymoxy logo

Reply from Roxymoxy

You said it all! Great games, great service - and even better players like you! 💜

Rated 5 out of 5 stars

The bonuses the prizes also great…

The bonuses the prizes also great customer service fast and friendly service it is a great platform

10 September 2025
Unprompted review
Roxymoxy logo

Reply from Roxymoxy

That’s how we roll - fast, friendly, and full of fun! Thanks for the love! ❤️

Rated 4 out of 5 stars

So far so good I won some free play and…

So far so good I won some free play and was able to turn it into 100sc redemption when I receive it I’ll up this to 5 stars but my favorite part is the social media engagement I’ve been able to receive they are doing a great job

28 October 2025
Unprompted review
Roxymoxy logo

Reply from Roxymoxy

You’re amazing! 💃 Congrats on the redemption, and thanks for the shout-out to our social team - they love keeping the fun alive!

Rated 5 out of 5 stars

Nice casino with good games only thing…

Nice casino with good games only thing I would change is lowering redeem amount from $100.00 to $50.00

23 October 2025
Unprompted review
Roxymoxy logo

Reply from Roxymoxy

Thanks so much for sharing your thoughts! 🌟 We’re happy you’re enjoying the games and appreciate your feedback:)

Rated 2 out of 5 stars

I would of rated 5 stars if I could…

I would of rated 5 stars if I could redeem the $500.00 winnings. A problem with my address is the excuse for not paying.

24 October 2025
Unprompted review
Roxymoxy logo

Reply from Roxymoxy

Thanks for sharing your feedback. We’re sorry for the inconvenience with your redemption and completely understand your frustration. 🙏
Our team is reviewing your case and will contact you directly to ensure your winnings are processed as quickly as possible.

Rated 4 out of 5 stars

It's ok so far

It's ok so far just started playing

27 October 2025
Unprompted review
Roxymoxy logo

Reply from Roxymoxy

Thanks for giving Roxy Moxy a spin! 💜

Rated 3 out of 5 stars

Well I redeemed my winnings and I…

Well I redeemed my winnings and I redeemed through there prepaid card whatever it may be and I received an email stating that I should have already received the email with the prepaid card and I have not and no one says what is going on

23 October 2025
Unprompted review
Roxymoxy logo

Reply from Roxymoxy

Hi Brad,
We’re sorry for the confusion with your prepaid card redemption. 🙏 Our team has already contacted you directly to assist and ensure all issues are fully sorted.

Rated 4 out of 5 stars

Great bonuses

Great bonuses. Awesome sign up bonus. Lots of games to choose from

2 October 2025
Unprompted review
Roxymoxy logo

Reply from Roxymoxy

Awesome to hear you’re enjoying the bonuses and all the games!

Rated 1 out of 5 stars

Don't trust this site.

Don't trust this site.. I have been trying to get the minimum redemption amount for over a week. They stopped replying to my support tickets.

26 October 2025
Unprompted review
Roxymoxy logo

Reply from Roxymoxy

Hi Jordan,
We’re sorry for the trouble you’ve experienced and completely understand your frustration. Our support team has reached out to you directly to assist with your redemption and resolve any payment delays. We’ll make sure everything is processed smoothly from here.

Rated 3 out of 5 stars

Yet another effort to try another online gaming site probably another way of losing my money

I was asked to write a review I haven't been on this site very long at all I couldn't really tell you what it is one way or the other sure seems any online games are doing nothing more than stealing from people and I'm fed up with it but hey I keep trying we'll see how this one goes

24 October 2025
Unprompted review
Roxymoxy logo

Reply from Roxymoxy

Hi Alan,
We’re sorry to hear you’ve felt this way - we completely understand how frustrating online gaming can sometimes feel.
Our goal at Roxy Moxy is to provide a fun, fair, and transparent experience for all players. If you ever have questions or concerns, our support team is always here to help and make sure everything’s clear and handled properly

Rated 1 out of 5 stars

You suck I'm getting ready to leave it

24 October 2025
Unprompted review
Roxymoxy logo

Reply from Roxymoxy

Hi Steve,
We’re sorry to hear this 🙏 We’ve sent you a request for more information through Trustpilot - if you could please share your email address or account details there, our customer care team will reach out directly.

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