Rowland Brothers International Reviews 

86
•
TrustScore 4.5 out of 5

4.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I have never been in the position to have to use RBI and I am not the most confident person in the world. However, after about 7 weeks of calls and mails to and from a certain Maurizio Del Grosso who... See more

Rated 3 out of 5 stars

The service was ok. The people we dealt with were personable. But we found it fairly confusing too. It would have been helpful to have had more explanation / clarity about what to expect, particularly... See more

Rated 4 out of 5 stars

Communication with Rowland Brothers was excellent through the whole process in repatriating my husband following his sudden death whilst on a cruise in South America. Aldo in particular was very suppo... See more

Company replied

Rated 5 out of 5 stars

Such a great support and assistance at the most dificuilt time saying our last good-bye to our loved ones! Thank you with all my heart Maurizio Del Grosso helping me to send my Dad Ivan back home wit... See more

Company details

  1. Funeral Director
  2. also in
  3. Accident Insurance Company

Written by the company

Rowland Brothers International provides repatriation services to families throughout the world. Our excellence in service is recognised by many Embassies throughout the world and the Foreign & Commonwealth Office. We provide the repatriation assistance helpline for the National Association of Funeral Directors and Society of Independent Funeral Directors.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

86 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.3

All reviews

(86)

7 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Rolland Brothers International were…professional

Rolland Brothers International were exceptional and dealt with the situation for me at a very upsetting and difficult time.
They are so professional and seem very caring.
Thank you

25 May 2023
Rowland Brothers International logo

Reply from Rowland Brothers International

Thank you for placing your trust in us and for taking the time to kindly review our service.

Rated 5 out of 5 stars

Repatriation Of My Wife…

They got my wife home from Canada quickly and efficiently and were always on hand to answer questions honestly in terms of timescales, what was left to do etc.

1 July 2023
Rowland Brothers International logo

Reply from Rowland Brothers International

Thank you for placing your trust in us and for taking the time to kindly review our service.

Rated 5 out of 5 stars

Very helpful service

It was a very confusing and upsetting time. It would have been bad to lose my husband here in Britain but was even worse to lose him while on holiday in a foreign country. The representatives of your company kept me up to date at every step so I knew what was happening. I never knew this kind of service existed and I was grateful for your help.

3 May 2023
Rowland Brothers International logo

Reply from Rowland Brothers International

Thank you for placing your trust in us and for taking the time to kindly review our service.

Rated 5 out of 5 stars

This service was amazing

This service was amazing, especially Aldo who kept me informed from start to finish and made my worries about everything so much less. He was always in contact with me and re assuring me that every thing was going to be ok. Thank you Aldo from the bottom of my heart

3 July 2023
Rowland Brothers International logo

Reply from Rowland Brothers International

Thank you for placing your trust in us and for taking the time to kindly review our service.

Rated 4 out of 5 stars

Communication with Rowland Brothers was…

Communication with Rowland Brothers was excellent through the whole process in repatriating my husband following his sudden death whilst on a cruise in South America. Aldo in particular was very supportive and his calm nature assured me everything would be okay. Sadly death certificates were lost somewhere en route from Miami which was distressing but duplicates were obtained fairly quickly. My insurer dealt with the cost and Rowland Brothers at no time asked for any money. I couldn’t recommend them more.

2 April 2023
Rowland Brothers International logo

Reply from Rowland Brothers International

Thank you for placing your trust in us and for taking the time to kindly review our service.

Rated 5 out of 5 stars

Excellent service throughout.

Excellent service throughout.
Cannot speak highly enough of the representative that came to our hotel to sort out the repatriation. He was very dignified and sympathetic to the circumstances. Nothing was too much trouble for him to sort out or to explain.

10 May 2023
Rowland Brothers International logo

Reply from Rowland Brothers International

Thank you for placing your trust in us and for taking the time to review of our service

Rated 5 out of 5 stars

The company handled the repatriation…

The company handled the repatriation with dignity and kept me informed all the way with their progress and where my husband was all the times

25 April 2023
Rowland Brothers International logo

Reply from Rowland Brothers International

Thank you for placing your trust in us and for taking the time to review of our service

Rated 5 out of 5 stars

Exceeded expectations

Roland brothers took care of everything, words cannot express how amazing the service was, we were kept up to date with everything, could contact them at any point. Honestly flawless service

4 June 2023
Rowland Brothers International logo

Reply from Rowland Brothers International

Thank you for placing your trust in us and for taking the time to review our service

Rated 5 out of 5 stars

Outstanding caring service ❣️

I honestly couldn't have coped without the outstanding service of the Rowland Brothers.
My dad had a accident in May whilst on holiday on Greece and sadly passed away in hospital thankfully his insurance coverd for Repatriation.
We had no idea what the process involvrd and most of all how we would get dad home.
A colleague from the company came to our apartment in Greece to talk us through the process and answer any questions...
What he said is what we got, I got messages daily through WhatsApp about where dad was and what was happening.
He passed away on Sunday and they flew his body home on the Wednesday we as a family though it would take weeks to get home but actually just took days.
The service was outstanding and I could message them when I needed to and they always responded ASAP.
I'd regularly message them and ask them to take care of my dad and to tell him I loved him.
They'd message me back and said I've just told him Kerry.
I 100% trusted them with my dad's body during a very difficult time.

When my dad arrived in London after the weekend they drove him to the Chapel of rest in Barnsley.
Honestly I really hope that people don't have to go through what we did..but the Rowland Brothers just made things a little easier.
Thankyou to everyone for your service, your compassion and thoughtfulness .
Kerry sellars ( daughter of David Smith )

13 May 2023
Rowland Brothers International logo

Reply from Rowland Brothers International

Thank you for placing your trust in us and for taking the time to provide such kind feedback on our service.

Rated 3 out of 5 stars

Theservicee offered by Rowland brothers…

The service offered by Rowland brothers from the outset was fantastic .Aldo contacted me continually to update and solve any problems.The reason I can't give 5 stars is that all the original paperwork that was travelling with my departed went missing .Aldo arranged for replacement death certificates straight away but the passport has never been recovered which is an incredible disappointment
Aldo I would give 5 stars too the fact the paperwork didn't arrive on time just dissapointing

11 May 2023
Rated 5 out of 5 stars

Ththe company were outstanding 5☆

Ththe company were, professional, curtious, helpful and made the sad experience a satisfying event, we had issues along tge way, as my brother died in Madagascar andcwe were over here in the UK, he had friends in Madagascar that were attending the cremation, they were late by a day and everything was put back so they could attend. I thoroughly recommend Rowland Brothers, but do hope you do not require their services.

19 April 2023
Rowland Brothers International logo

Reply from Rowland Brothers International

Thank you for placing your trust in us and for taking the time to review our service

Rated 5 out of 5 stars

Professional service during a difficult…

Professional service during a difficult time, everything was carried out quickly and smoothly with no issues at all. They took over everything and sorted out all of my concerns and took the stress away from already a sad and challenging situation of losing my father.

9 April 2023
Rated 5 out of 5 stars

Impressed by the professionalism and sympathetic communication

I was deeply impressed by the professionalism and the sympathetic communication provided by Rowland Brothers on repatriating my partner following his sudden death in Georgia (the country) last month.

That the funeral directors in both Georgia and the UK clearly had worked with Rowland Brothers before (also that Rowland Brothers was on the short list of firms suggested by the British Embassy and the insurers to organise the repatriation) was reassuring, and ensured that the process went very smoothly.

16 May 2023
Rowland Brothers International logo

Reply from Rowland Brothers International

Thank you for your kind feedback.

Rated 5 out of 5 stars

My cousin died unexpectedly on…

My cousin died unexpectedly on Lanzarote where Rowland Brothers International took charge of repatriating his body to the UK, I was kept informed every step of the way by Aldo, their help and service was brilliant.
Thanks for your professionalism. Well done.

21 June 2023
Unprompted review
Rowland Brothers International logo

Reply from Rowland Brothers International

Thank you for your kind feedback

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look