Rowan Rose Solicitors Reviews 78

They had great customer service and made sure I throughly understood everything that was happening

Tired of trying to get your local Council to do repairs when all your requests have fallen on deaf ears. Me too. I finally got all my repairs done by contacting this company. Once I did I had council workers banging on my front door to repair things after sometime got some small compensation but that was not what I was after my file handler was Mohammed contact him polite and responsible gentleman. Thank you.

Just concluded a 2 year case involving disrepairs in my home excellent customer service ,kept us informed on a regular basis and now all the work that desperately needed to be done will get done! Highly recommend their services and thank you for everything u have done for us the past two years!!

I just want to thanked Joe again for everything that man is a lovely man a true blessing to the company

Awais was brilliant with me with the disrepair case , ive been going through some health problems which caused severe anxiety he did amazing keeping me calm and sorting this all out for me.

I have been requesting information from Joseph Froggart since he sent me a threatening email ref a claim I was supposed to have made he has failed to respond to my emails as a law firm they should know better than not providing the information in relation to a successful claim they have done? I phoned and got through to housing repairs team claims so wrong n7mber given. I have sent 4 emails now requesting information but they come back to me with threats of legal action. When I want to know what work they did and how much was their fees in relation to a claim made supposedly on my instructions but Joseph has failed to provide this despite my 4th request. Get your acts sorted and provide the information i need. Really bad communication. Very poor phone support.

Very poor communication ,even when complying with what they ask for no communication. Phone nobody answers and when someone does from another department they say someone will get back to you. Thry never do. Frustrating experience getting nowhere

I would like to express my sincere thanks to Rowan Rose Solicitors. Awais was incredibly helpful and professional throughout the entire process. After dealing with a case involving severe damp and mould for the past seven years, it was finally resolved with his support.

Awais was very understanding of the stress this situation caused me and my family, and his guidance made a real difference. I am truly grateful for everything he has done and would highly recommend both him and the firm.

avoid like the plague, awful customer service, do not answer telephone or respond to emails. I have been waiting for my refund since 6th march ,probably making interest on the payment.

My experience was very positive my file handler Awais was very polite and professional with a good outcome at the end too….thankyou Awais for your patience I would definitely recommend

I had a very positive experience with Rowan Rose Solicitors. Hassan Mahmood handled my housing matter professionally and kept me informed throughout the process. Everything was managed efficiently and the issue was resolved successfully. I’m very grateful for his support and would highly recommend him and the firm.

Amazing company and my file handler awais was amazing

Very helpful in getting the property issues resolved Awais was great at keeping me informed throughout the whole process. Would highly recommend.

I had a very positive experience with Rowan Rose Solicitors. The team was professional, efficient, and made the whole process feel straightforward and stress-free.
I was especially pleased with Hassan Mahmood, who handled my case with great care and professionalism. He was approachable, clear in his communication, and always kept me informed. I felt confident and well supported throughout. I would happily recommend their services to others.

I recently made a claim against Loans2go with your firm. My case manager was Joe.
I can only describe my experience with Joe as outstanding. He fully explained the process to me and guided me on what information I had to send.
He always kept me updated via email or telephone.
He is a extremely likeable chap and I enjoyed talking to him
He is very knowledgeable of his role and answered all my questions. He is professional and clearly excellent at his job.
Joe is an absolute asset to the Rowan Rose group
Thank you Joe

Very helpful , and easy to communicate with , always pleasant .

Great experience with Rowan Rose Solicitors. I’d especially like to thank Joseph Froggatt for his help in claiming back money and reducing my debt. He was reassuring, clear, and supportive throughout, which really helped ease my financial worries. I now feel far less scared and much more in control financially. Highly recommend.

Would like to say a massive thank you to joe was brilliant.
I put my claim in with a loan company 16/12/2025. Just been paid for damages, I have to say I was very surprised when joe rang me 10 days ago to say my claim was successful which was something I didn't expect so quickly. Joe was brilliant with me infact sometimes it was hard to get him off the phone (lol). I would like to say a massive thank you to joe and the team.

I would like to thank Awais who was my file handler from Roman Rose. They dealt with a claim against my housing association. They managed to get the housing association to do all the repairs (damp). Without the solicitor's it wouldn't have been sorted so I am glad I went through with the solicitors. They did all the paperwork which went smoothly, he was highly professional, kept me informed with all the proceedings. So a big thank you to Awais for all the help.

Spoke to Joe again today. What an absolute amazing customer service person

He a credit to the company to himself