Rover.com | Pet Sitting Reviews 

35,984
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 6,670 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently point out that discovering trusted pet care providers and arranging regular visits is exceptionally simple, secure, and completely stress-free. Reviewers genuinely love receiving regular daily check-in alerts, messages, and adorable photos, which offer wonderful reassurance while they are away from home traveling. Some reviewers were not happy with customer service, mentioning that support representatives were unhelpful, unresponsive, or difficult to understand when issues arose. A few other people also felt that the website platform and mobile application could occasionally be confusing and rather challenging to navigate properly for users.

What people talk about most

Service

People report positive experiences with service, noting exceptional pet care and peace of mind during their... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how reliable and easy to navigate the... See more

Customer service

Customers had ambiguous experiences with customer service, as some reviewers reported that support agents... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I enjoy being able to see sitters available in my area. I was able to choose someone who lives nearby, making the whole process much less stressful. I also enjoy the ability to communicate easily with... See more

Rated 5 out of 5 stars

Such a relief to know that an experienced pet carer is looking after my cat when I need to leave town. My experience with Rover is excellent, my cat is calm when I return; litter box, water bowl and f... See more

Rated 5 out of 5 stars

Rover connected me with a local pet sitter to feed and walk my 12 year old husky, twice a day, while I was away for a week. The pet sitter, and the process, inspired confidence from first contact, to... See more

Rated 5 out of 5 stars

Everything about Tracy K was amazing. She took exceptional care of Loki while I was out of town for the week, worked with me without issue when my trip was delayed and gave him all the love, cuddles a... See more


Company details

  1. Pet Sitter
  2. also in
  3. Dog Walker
  4. Pet Boarding Service

Written by the company

Loving pet sitters and dog walkers in your neighbourhood. With Rover, it’s easy to find a loving sitter in your neighbourhood who’ll treat your pets like family. Pet sitters on Rover can watch your pets in their home or come to yours. Each sitter is individually reviewed by our team of sitter specialists, and must complete a basic ID verification or background check to be approved as a sitter on Rover. In addition to connecting pet parents with sitters, each service booked on Rover is backed by the Rover Guarantee, access to veterinary advice, photos of stay highlights, and reservation protection.

Written by the company


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

36K reviews

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Asks customers to review

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4.5

All reviews

(35,984)

6,553 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We were in a bind with what to do with…

We were in a bind with what to do with our (very high-energy but beloved) dog and were surprised to find so many viable local options for help. The sitter we chose was great. Would 100% use this again and can't recommend enough for others with similar needs.

9 October 2026
Rated 5 out of 5 stars

Amazing experience.

This was my first time using Rover. My doggie sitter was Kemarie in FL. She was absolutely amazing and constantly kept me updated on my boy. She sent multiple pictures throughout the day. She really made me feel comfortable about leaving my pup.

Smooth experience throughout the whole process. I picked up my pup early and Kemarie modified the booking with no issue and I quickly received the partial refund.

8 October 2026
Rated 1 out of 5 stars

Asked to not be harassed incessantly…

Asked to not be harassed incessantly with email, text, etc. can't get rid of all the crap sent, dozens a week, easily. What a crappy choice Rover has been.

11 October 2026
Rover.com | Pet Sitting logo

Reply from Rover.com | Pet Sitting

Hi Kim, Thanks for sharing your details. We sincerely apologize for the influx of messages. If you'd like to reduce contact, you may do so in the app by taping the three dots in the bottom menu. From there, select Settings > Notifications > Toggle off the options for promotional emails and marketing text messages. We hope that helps! Please contact Rover Support at 888-453-7889 if you have any further questions. -Ryan
Make sure to save your changes.

Rated 2 out of 5 stars

Hard no in the fees!!

The sitter I had was amazing but Rover charges a percentage fee on top of the booking fee. The sitter only gets half of the booking fee.

10 October 2026
Rover.com | Pet Sitting logo

Reply from Rover.com | Pet Sitting

Hi Tracy, thank you for taking the time to provide us with your review. Pet sitters are the cornerstones of our business. We're here to provide ongoing support and to help each individual grow their business—and we’re in it for the long haul. These fees help us do that, along with facilitating Rover’s customer support, 24/7 trust and safety coverage, essential site maintenance, and product improvements. They also help cover benefits for sitters, including the costs of processing payments and ongoing promotion of sitters on Rover. Lastly, our service fees cover our Rover Guarantee reimbursement program, which provides peace of mind in case of unexpected injuries or damages. We appreciate your feedback and hear your concerns. If there is anything we can help clarify for you, don’t hesitate to reach out. Rover Support is available to you 24/7 at 888-453-7889. -Ryan

Rated 1 out of 5 stars

Disgraceful …

I used a sitter on Friday and she left my puppy unattended. When we got home I noticed, he was limping. I asked her if Theo had fallen down or hurt his paws etc, and she told me she noticed it when she got back from work! Not only was he left unattended, she didn’t mention it to me when I picked him up. I left a 1 star review on her page after being £800 lighter at the vets but Rover have not published it. I reported her for safety concerns and again no one has got back to me. Absolutely disgraceful if they only allow 5 star reviews to be published. I will be complaining if I do not hear back within 48 hours or if the 1 star review isn’t published. Other owners deserve transparency.

9 October 2026
Unprompted review
Rover.com | Pet Sitting logo

Reply from Rover.com | Pet Sitting

Hello, we're sorry to hear that this was your experience with your sitter, and we hope your puppy is on the mend. Our Trust & Safety Team continues to be available to support you 24/7 at +44 808 169 8525. Please don't hesitate to reach out to us if we can provide you with any further assistance. -Ryan

Rated 5 out of 5 stars

Rover.com came through for us

We went through Rover.com to care for our 7 month old pup while we were on a 15 day cruise. We met with the prospective care takers first and their own dogs. Then we had them take care of our pup for a day so she had experience with them and recognize that we would return. We received pictures everyday of our dog while she was in their care. She looked very well taken care of . When we picked her up she had been bathed. I would highly recommend this service. Of course, due your due diligence and read all the information that is given to you regarding the owners care directions. Some owners don't kennel dogs and others will. So ask lot's of questions and be sure they are willing to take the age of your dog.

25 September 2026
Rated 5 out of 5 stars

Easy to set up your profile and start…

Easy to set up your profile and start looking for a match. Not every person you request will accept your request, which is why they encourage you to contact a few providers. There's no obligation until both sides agree to work together. The user ratings are very relevant and help choosing the right provider near you.

24 September 2026
Rated 4 out of 5 stars

Nice place to Kennel your dog.

Great place, animals are cared for, but I wished Scout my dog, had a bath before I picked him up as he smelt bad in the vehicle. He was clean when I dropped him off.
The owner is very sweet & knowledgeable.
Its over an hours drive to reach her location, but grateful she was open & available.
Rover.com isnt user friendly & could use improvement in communication.

24 July 2026
Rated 5 out of 5 stars

Very friendly and professional!

Our experience was amazing! The process was fun, friendly, professional, and she was very thorough. Our four legged child was well taken care of. We definitely plan on using their services again soon.

9 October 2026
Rated 5 out of 5 stars

Robin was great with Arlo

Robin was great with Arlo. He had never stayed anywhere before and I was really nervous about leaving him but she sent me pictures and updates and help me to feel more comfortable about leaving him. Would definitely recommend Robin and she will be the person I use any time I need to leave Arlo.

2 October 2026

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