Rover.com | Pet Sitting Reviews 

35,985
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 6,670 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently point out that discovering trusted pet care providers and arranging regular visits is exceptionally simple, secure, and completely stress-free. Reviewers genuinely love receiving regular daily check-in alerts, messages, and adorable photos, which offer wonderful reassurance while they are away from home traveling. Some reviewers were not happy with customer service, mentioning that support representatives were unhelpful, unresponsive, or difficult to understand when issues arose. A few other people also felt that the website platform and mobile application could occasionally be confusing and rather challenging to navigate properly for users.

What people talk about most

Service

People report positive experiences with service, noting exceptional pet care and peace of mind during their... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how reliable and easy to navigate the... See more

Customer service

Customers had ambiguous experiences with customer service, as some reviewers reported that support agents... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I enjoy being able to see sitters available in my area. I was able to choose someone who lives nearby, making the whole process much less stressful. I also enjoy the ability to communicate easily with... See more

Rated 5 out of 5 stars

Such a relief to know that an experienced pet carer is looking after my cat when I need to leave town. My experience with Rover is excellent, my cat is calm when I return; litter box, water bowl and f... See more

Rated 5 out of 5 stars

Rover connected me with a local pet sitter to feed and walk my 12 year old husky, twice a day, while I was away for a week. The pet sitter, and the process, inspired confidence from first contact, to... See more

Rated 5 out of 5 stars

Everything about Tracy K was amazing. She took exceptional care of Loki while I was out of town for the week, worked with me without issue when my trip was delayed and gave him all the love, cuddles a... See more


Company details

  1. Pet Sitter
  2. also in
  3. Dog Walker
  4. Pet Boarding Service

Written by the company

Loving pet sitters and dog walkers in your neighbourhood. With Rover, it’s easy to find a loving sitter in your neighbourhood who’ll treat your pets like family. Pet sitters on Rover can watch your pets in their home or come to yours. Each sitter is individually reviewed by our team of sitter specialists, and must complete a basic ID verification or background check to be approved as a sitter on Rover. In addition to connecting pet parents with sitters, each service booked on Rover is backed by the Rover Guarantee, access to veterinary advice, photos of stay highlights, and reservation protection.

Written by the company


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

36K reviews

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4.5

All reviews

(35,985)

6,553 reviews in the last 12 months

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Rated 5 out of 5 stars

Found a perfect dog sitter and family…

Found a perfect dog sitter and family to leave my fur baby with. Made my vacation so peaceful without worry that my little guy was OK! App was easy to use and love that they check everyone's background prior to their post to work with animals.

15 October 2026
Rated 5 out of 5 stars

I had a great experience booking a…

I had a great experience booking a sitter for my pup on River. I got a quick reply from the sitter when I messaged hm through the app and booking was smooth and easy. Will definitely use them again.

15 October 2026
Rated 5 out of 5 stars

Peace of mind

Wonderful sitters. Great website. Easy to search. Rover allows me to leave my pets and have peace of mind.

16 September 2026
Rated 5 out of 5 stars

We enjoyed our 10-day cruise to Mexico…

We enjoyed our 10-day cruise to Mexico from San Francisco, knowing that our dog was being taken care of by a loving family. Lucy went above and beyond the extra mile, walking our dog twice daily and sending us adorable pictures of him. He made new doggie friends and had a wonderful vacation of his own.

15 October 2026
Rated 5 out of 5 stars

Great experience!

The website was easy to navigate. As a first time user, I found it simple to vet different potential sitters for our large dog. This will be our go to site for future dog sitting needs! Our dog had a great five day visit with our sitter.

15 October 2026
Rated 5 out of 5 stars

Rober delivered as promised.

Rover provided everything that they said they would. The selection process for walkers was excellent and communication was very simple on the site. Prices were transparent and the fees were fair. During the walking period Rover facilitates communication and reports on the dogs. A very professional experience with Rover.

9 October 2026
Rated 5 out of 5 stars

My first time using Rover and I…

My first time using Rover and I couldn’t be more happy. Everything was easy! I really appreciate that they background check the walkers so I can completely trust the person walking my dog. My walker was easy to communicate and schedule with, gave cute photos and a map of where and when they were walking, and was happy to follow last minute instructions (like please give Ace the dog when you leave). It was such a relief to find someone good and reliable while I was gone. I would highly recommend my walker and Rover.

10 October 2026
Rated 1 out of 5 stars

​I am updating my initial 5-star review…

​I am updating my initial 5-star review to a 1 star due to a serious breach of trust regarding our dog's safety.
​When we picked him up on Sunday, the sitter casually mentioned he had "run away for a minute." By Monday, he began scratching, and by Tuesday, his chest, stomach, and inner thighs were severely inflamed. On Wednesday, right before taking him to the vet, I called the sitter to ask what he could have touched. Only then did she reveal that he hadn't just run away briefly—he had run into woods filled with a significant amount of poison ivy and poison sumac.
​Had we been informed the day he ran off by the sitter, we would have had her bathe him right then to wash off the oils until we got back in town. Because this critical information was hidden from us, we lost days of treatment. Our fur baby is now in extreme discomfort, severely inflamed, and barely eating despite medication and baths. The Vet gave him a steroid shot that would last 5 days, antibiotic shampoo and spray. We paid for this visit that was more than a financial cost but an emotional one to see our fur baby going through so much pain.
My daughter and I are deeply hurt by the dishonesty. We loved our sitter and we even tipped her initially, but after learning new information today about poison ivy and sumac, it came across as unprofessional and dishonest. Hiding safety hazards and minimizing incidents is unacceptable when caring for family.

14 October 2026
Rover.com | Pet Sitting logo

Reply from Rover.com | Pet Sitting

Hi Lavonda, we appreciate you sharing your experience with us and we're so sorry to hear that this happened to your pet. Your pet's safety is extremely important to us and we want to ensure that you're getting the support you need. We see you have a ticket open with our Trust & Safety Team, and they will be the best team to support you. Please don't hesitate to contact us anytime for an update on your request.

-JC

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