Rover.com | Pet Sitting Reviews 

35,926
•
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 6,670 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently point out that discovering trusted pet care providers and arranging regular visits is exceptionally simple, secure, and completely stress-free. Reviewers genuinely love receiving regular daily check-in alerts, messages, and adorable photos, which offer wonderful reassurance while they are away from home traveling. Some reviewers were not happy with customer service, mentioning that support representatives were unhelpful, unresponsive, or difficult to understand when issues arose. A few other people also felt that the website platform and mobile application could occasionally be confusing and rather challenging to navigate properly for users.

What people talk about most

Service

People report positive experiences with service, noting exceptional pet care and peace of mind during their... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how reliable and easy to navigate the... See more

Customer service

Customers had ambiguous experiences with customer service, as some reviewers reported that support agents... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I enjoy being able to see sitters available in my area. I was able to choose someone who lives nearby, making the whole process much less stressful. I also enjoy the ability to communicate easily with... See more

Rated 5 out of 5 stars

Such a relief to know that an experienced pet carer is looking after my cat when I need to leave town. My experience with Rover is excellent, my cat is calm when I return; litter box, water bowl and f... See more

Rated 5 out of 5 stars

Rover connected me with a local pet sitter to feed and walk my 12 year old husky, twice a day, while I was away for a week. The pet sitter, and the process, inspired confidence from first contact, to... See more

Rated 5 out of 5 stars

Everything about Tracy K was amazing. She took exceptional care of Loki while I was out of town for the week, worked with me without issue when my trip was delayed and gave him all the love, cuddles a... See more


Company details

  1. Pet Sitter
  2. also in
  3. Dog Walker
  4. Pet Boarding Service

Written by the company

Loving pet sitters and dog walkers in your neighbourhood. With Rover, it’s easy to find a loving sitter in your neighbourhood who’ll treat your pets like family. Pet sitters on Rover can watch your pets in their home or come to yours. Each sitter is individually reviewed by our team of sitter specialists, and must complete a basic ID verification or background check to be approved as a sitter on Rover. In addition to connecting pet parents with sitters, each service booked on Rover is backed by the Rover Guarantee, access to veterinary advice, photos of stay highlights, and reservation protection.

Written by the company


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

36K reviews

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4.5

All reviews

(35,926)

6,498 reviews in the last 12 months

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Rated 5 out of 5 stars

Isabella’ mini vacation

The sitter was amazing. She pampered and watch over my dog like if it was one of her own. She would send me daily pictures and videos of Isabela. It’s the first time I leave my dog with a stranger and today I can say that I felt like she was family. Isabela was very happy and enjoying play time, walks and socializing with her dogs. I will definitely book her again.

9 October 2026
Rated 5 out of 5 stars

Will definitely be using Rover again!

We loved the pictures of our fur babies, and their rover cards. Kind of like a report card, letting us know how they were doing for their sitter, and what they were up to. Plus, we had very little notice we needed to make this trip, and they were still able to accommodate us!

13 October 2026
Rated 5 out of 5 stars

Good Communication. Services Completed On Time Daily.

The pet sitter from Rover was very reliable. They communicated clearly (sent a message once a day with photos of my pet and notes). Each day, she visited my cat at the scheduled time and provided playtime, fresh food, a treat, fresh water; and scooped the litterbox. The next time I go on vacation, I will feel confident choosing this pet sitter from Rover again.

13 October 2026
Rated 5 out of 5 stars

Everything went very smoothly

Everything went very smoothly, from finding a sitter/meet & greet and the visits. This is a great website for me as I have an elderly dog so it’s much more preferable for him to stay home rather than at a boarding place.

12 October 2026
Rated 2 out of 5 stars

Repeated Cancellations and Broken Agreements—We’ve Moved On

Our experience with pet sitters through Rover has been disappointing, particularly regarding reliability, communication, agreed-upon care, and respect for our home.

We travel frequently, so reliable, long-term availability is a key topic when we interview sitters. We have a lap dog and a quiet, independent cat, and we explain their needs and our expectations before hiring anyone so they can decide whether the arrangement is a good fit.

We recently interviewed a sitter who assured us that pet sitting was her full-time job and that she would be available on an ongoing basis. Based on those assurances, we hired her and booked our upcoming trips, confident that we had dependable care arranged. After one stay, everything seemed fine. About a week later, however, she canceled all future dates, explaining that she had accepted a new job and was no longer pet sitting.

With another sitter, we experienced different problems. She brought her husband into our home without our permission, repeatedly requested additional charges, and during a holiday booking left our pet alone longer than agreed on multiple occasions. Her frequent photo and video updates gave us the impression that she was spending the agreed-upon time with our pets. We later discovered through our Ring camera that her absences extended hours beyond the agreed limit. The updates had given us a misleading picture of the care being provided.

We have also experienced repeated delays in communication with several sitters. Despite choosing sitters with five-star ratings, we have often been left waiting for responses when trying to confirm arrangements or discuss care. Timely communication matters when someone is responsible for our pets and our home.

These experiences have left us scrambling to find trustworthy care, caused us to cancel travel plans, and resulted in financial losses. We understand that circumstances can change, but accurate communication about availability, honoring care arrangements, and obtaining permission before bringing someone into our home are reasonable expectations.

After several disappointing experiences, we have moved on to other platforms in search of dependable care. Rover did not provide the peace of mind we hoped to find.

12 October 2026
Unprompted review
Rover.com | Pet Sitting logo

Reply from Rover.com | Pet Sitting

Hi Tammy, we are sorry to hear you're having trouble finding a sitter that meets your needs and expectations. We know how tough that can be, and it is certainly not the experience we want our users to have. If you decide to continue the search, our Support team would be happy to help connect you with available sitters in your area. Don’t hesitate to reach out to us at 888-453-7889. -Ryan

Rated 5 out of 5 stars

My first experience with rover

I was very happy with Rover web page. Very easy to use. I was able to choose my pet sitter and I will recommend her to anyone.

I will use the service again but it would be nice not to get so many texts.

23 September 2026
Rover.com | Pet Sitting logo

Reply from Rover.com | Pet Sitting

Hi, thank you for taking the time to provide us with your feedback regarding our app. We’re constantly looking for ways to make Rover better than ever and always appreciate hearing from community members like you. If you’re ever looking for assistance updating your notification settings, feel free to call our Rover Support team at 888-453-7889 and we’d be happy to help. -Lexie

Rated 5 out of 5 stars

Unbelievably Easy!

The ease in finding someone we could trust with our furry kids was amazing! In fact I thanked God for His divine intervention! We were camping in a fifth wheel to attend the wedding of our grandson. High winds and heavy rain was predicted for the weekend and we were concerned about leaving our furry kids in the camper while we attended the wedding events. We needed a trustworthy caregiver with a safe home and ROVER made it possible!

9 October 2026

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