Rover.com | Pet Sitting Reviews 

35,894
•
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 6,670 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently point out that discovering trusted pet care providers and arranging regular visits is exceptionally simple, secure, and completely stress-free. Reviewers genuinely love receiving regular daily check-in alerts, messages, and adorable photos, which offer wonderful reassurance while they are away from home traveling. Some reviewers were not happy with customer service, mentioning that support representatives were unhelpful, unresponsive, or difficult to understand when issues arose. A few other people also felt that the website platform and mobile application could occasionally be confusing and rather challenging to navigate properly for users.

What people talk about most

Service

People report positive experiences with service, noting exceptional pet care and peace of mind during their... See more

User experience

Reviewers mention positive feedback about user experience, highlighting how reliable and easy to navigate the... See more

Customer service

Customers had ambiguous experiences with customer service, as some reviewers reported that support agents... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I enjoy being able to see sitters available in my area. I was able to choose someone who lives nearby, making the whole process much less stressful. I also enjoy the ability to communicate easily with... See more

Rated 5 out of 5 stars

Such a relief to know that an experienced pet carer is looking after my cat when I need to leave town. My experience with Rover is excellent, my cat is calm when I return; litter box, water bowl and f... See more

Rated 5 out of 5 stars

Rover connected me with a local pet sitter to feed and walk my 12 year old husky, twice a day, while I was away for a week. The pet sitter, and the process, inspired confidence from first contact, to... See more

Rated 5 out of 5 stars

Everything about Tracy K was amazing. She took exceptional care of Loki while I was out of town for the week, worked with me without issue when my trip was delayed and gave him all the love, cuddles a... See more


Company details

  1. Pet Sitter
  2. also in
  3. Dog Walker
  4. Pet Boarding Service

Written by the company

Loving pet sitters and dog walkers in your neighbourhood. With Rover, it’s easy to find a loving sitter in your neighbourhood who’ll treat your pets like family. Pet sitters on Rover can watch your pets in their home or come to yours. Each sitter is individually reviewed by our team of sitter specialists, and must complete a basic ID verification or background check to be approved as a sitter on Rover. In addition to connecting pet parents with sitters, each service booked on Rover is backed by the Rover Guarantee, access to veterinary advice, photos of stay highlights, and reservation protection.

Written by the company


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

36K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(35,894)

6,472 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Rover makes it easy to find a pet caretaker! …

Michaela is a lovely person and I know has been checked out by Rover. She has a pleasant, friendly personality and immediately greets my boy when she arrives. She also gives him the full 30 minute walk which he needs. It’s relatively easy to find a quality person to walk or take care of your pet through Rover.

2 October 2026
Rated 5 out of 5 stars

Great dog walker!

We really liked the dog walker, Tracy Walsh, and how she interacted with our dog. Patient, affectionate and firm. It is obvious she loves animals.

2 October 2026
Rated 5 out of 5 stars

Doggy Day Care like at home experience.

The doggy day care was similar to an in-home experience without additional animals in the same area. Our Rover Sitter was extremely nice and very helpful, especially with pickup and drop off service. After day 1, our dog was excited to see Laura for the second day of care. I found the process to book a Rover Sitter to be very convenient and very informative of my options.

2 October 2026
Rated 1 out of 5 stars

I searched for a trustworthy caretaker…

I searched for a trustworthy caretaker for my dog and felt genuine anticipation. There is wonderful energy connecting owners with kind souls. Yet, the team sent just one option. It felt like holding one key when a vault full of doors awaits. Finding the right match matters too much to settle for a lone candidate. The path is narrow and limits discovery. A broader pool would spark meaningful bonds between strangers. I did not find care this time, but I still believe in the concept. This platform holds the power to revolutionize pet care. Picture a vibrant community instead of a solitary offer. The possibility is undeniable. I urge the team to widen the net so every

6 June 2026
Unprompted review
Rover.com | Pet Sitting logo

Reply from Rover.com | Pet Sitting

Hi, we are sorry to hear you're having trouble finding options for a new sitter. We know how frustrating that can be, and it is certainly not the experience we want our users to have. If you are still looking, our Support team would be happy to help connect you with available sitters in your area. Don’t hesitate to reach out to us at +44 8082 812524. -LC

Rated 4 out of 5 stars

Easy place to find pet sitters

I am been successful finding quality sitters on Rover for my cats. The app is clearly oriented more towards dogs though. My main difficulty with the app is how difficult it is to see my total cost when searching for sitters; I have to manually check each sitter's prices for cats, additional cats and 60 minutes and add up the number. It would be a vast improvement if I could easily see my total price for each sitter upfront.

But overall I've been satisfied my experience (at least in the Austin area)

29 September 2026
Rated 5 out of 5 stars

Great experience

Iman from Rover took care of our three small senior dogs while we were out of town. They were well taken care and Iman sent photos and updates. Iman was fantastic and I highly recommend her service. We will use her again.

29 September 2026
Rated 5 out of 5 stars

Exactly as requested

Our sitter was responsive and professional, and most importantly our dog was happy with her. She also took care of our house as asked, and sent us periodic updates while we were away.

1 October 2026
Rated 3 out of 5 stars

My dog sitter was excellent, and my dog was obviously pleased as well!

My dog sitter was excellent, and I would recommend her to anybody after a recent booking and daycare stay, but in the circumstance that I have had to cancel an upcoming trip and hence my dog sitting appt., I find no excuse to have a 5-10 day wait for an electronic refund from Rover.com, especially when I am expected to pay in full immediately when booking a reservation several months in advance. I was rather surprised at that policy to begin with. Hotels, car rentals etc. have a "pay when you stay" policy which is much more conventional.

28 September 2026
Rover.com | Pet Sitting logo

Reply from Rover.com | Pet Sitting

Hi Chris, thank you for taking the time to provide us with your feedback regarding our app. We’re constantly looking for ways to make Rover better than ever and always appreciate hearing from community members like you. If you’re ever looking for assistance, feel free to call our Rover Support team at 888-453-7889 and we’d be happy to help. - LC

Rated 5 out of 5 stars

I love Rover

I love Rover. I have used it to book boarding for my anxious dog several times now. I was told that it would be a “tall order” to find someone willing to dog sit a dog that is not good with other dogs, is used to getting on furniture, and prefers to sleep in bed with whoever she is staying with. I have found just that 4 times on Rover. The dig sitters I have used take great care of my dog and I am glad Rover had made it easy for me to find these people.

1 October 2026
Rated 5 out of 5 stars

using rover was very easy

using rover was very easy. i had trouble with my account and the customer support was helpful and quickly resolved my issue. finding and booking a sitter was easy.

1 October 2026
Rated 5 out of 5 stars

Great way to find pet care

It was very easy to find a trusted, experienced pet sitter. The sitter was very good with my dog and he was much less stressed than normal when I got home. I will use her again.

1 October 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look