Routes Car Rental Reviews 5,461

1. There was no sales person, only a glass kiosk. Every group that tried to get their car coming out was furious and cancelled with route.
2. They wadded on fees, wanted an insurance declaration from my insurance company, questioned my license.
3. We cancelled then had to find another car rental
Company. Routes changed us in full and we never received a car. 354$and change and no car!!!
Expedia threw up its hands and said they- ROUTES- won’t reimburse funds. We did not cancel in time.
5. Stealing is taking some one’s money
and not providing g service for that money!!!

It’s second time we booked with Routes in Calgary.
We had a good experience and I recommend them

Check in was prompt and efficient. Agent was friendly and helpful and the vehicle was as expected and without any issues.

I rented the car thru Expedia. Everything was OK until I returned the car. Routes said they would send me a statement and everything was paid. The next day my Visa had a new bill for $500 and no explanation from Routes. A feel cheated and will fight this bill. I will never rent from them again and have written Expedia about the very bad business practices of Routes.

The pickup and drop off with Carlos was first class. Only concern was insurance deductible was $3500. Seems steep.

Carlos made the life easy. It was a great experience thanks man.

Carlos was an attendant during my return. had a good experience

Flew in from Cleveland today and I would have been without a car had it not been for King! He was he great very professional but also compassionate will definitely use routes again my next trip

Carlos was very helpful

This company is a scam. Hidden charges , rude staff, cheating. Do not use them.

Anu was extremely helpful and pleasant to work with! She was friendly and helped me get on the road quickly in a vehicle that I wanted! Highly recommend using Routes for your car rentals, and ask for Anu! 😊

For context, I rented a car while on vacation in Puerto Rico. Because of a large flight delay, the rental handoff happened in the middle of the night in a typical PR rain. And, of course, I was very fatigued from travel.

The car I was assigned -- a 2024 Hyundai Elantra -- clearly was not maintained. In fact, it would not be a stretch to say that it had been abused.

The car had a filthy headliner, a major ding in the hood, a major scratch in the hood, damage to the corner of the front air dam (below the bumper), and a stain on the driver seat. Perhaps the biggest issue was the tire pressure. Three of the tires were greatly overinflated; they were at either 46 or 47 PSI. But the fourth tire was greatly underinflated at 26 PSI. I noticed this as I was driving on a toll highway in the middle of the night.

Since I was staying on the other side of the island, an easy exchange of vehicles was not an option. I lived with this vehicle for 11 days, and during that time I went to a local gas station four times to put air in the one tire that had an obvious leak.

Upon returning the vehicle, a Routes supervisor readily agreed to give me a 25 percent discount on my outrageous $903 fee. That did not happen. And I'm still holding my breath that they will not try to keep my $250 deposit.

Importantly, nobody walked around the vehicle with me when I rented it or when I returned it. I called twice during the rental to voice my concerns and put my concerns on the record, but both times I hung up the phone unsure if I was even communicating with the employee.

In the end, I felt that it was a terrible rental experience, which was not helped by a language barrier. Yes, the front counter guys did speak English, but most other employees did not.

Because of an airline weather-related delay, I was forced to rent from Routes. It was a desperate situation. My advice is to stay away from this company and rent from a more reputable national brand.

The lady at the counter always had a smile and answered all my questions. She is very pleasant to deal with.

Great Experience,staff is really good, Good job done by carlo, in return
Thank you

Easy too book and shuttle was pretty fast . Front desk was not very helpful. Carlos at return was good! Overall positive

Everything is great from picking up thr car and returning the car. Carol is very nice and professional. Would recommend routes.

Great service by all the staff. Namely Carlos

Carlos c was very friendly and helpful.

Had an amazing experience with routes.Mr Kunal was very supportive and made process hassle free

Great customer service when I arrived to pick up the car. No issues, good price. Carlos did a really nice job checking us out! Will rent again.