I have used RouteNote for many years. The processing time for the free tier has gradually become slower and slower over the years, sometimes it takes a month, but there are no other reliable free opti... See more
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Founded in the quiet countryside of Cornwall in 2007, RouteNote has now spent more than a decade building an amazing platform for artists to easily get their music heard worldwide. RouteNote is a digital music distribution platform for independent artists and labels to get their music online, for free!
Kernow House, Gas Hill, TR1 2XP, Truro, United Kingdom
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RouteNote gave me one of the worst experiences I have had with a music distribution platform.
I waited 2 months with no meaningful update on my release. After repeatedly contacting support, I finally received a generic response saying my music was not suitable for distribution. They gave no specific reason, only a list of possible issues, and then said the decision was final, could not be appealed, and that they would not accept future releases from my account.
That means they made me wait for months only to send a vague rejection and shut the door completely, without transparency or accountability.
This is not how artists should be treated. If there is a real problem, say what it is. If there is a policy issue, explain it clearly. If you are going to block someone’s account, at least provide evidence or a proper review process.
Instead, RouteNote handled this in the most impersonal and unhelpful way possible: long delays, poor communication, no clarity, and no chance to resolve anything.
Based on my experience, I cannot recommend this platform.

Reply from RouteNote

Reply from RouteNote
I had a very positive experience with RouteNote while applying for YouTube OAC. The entire process was handled in a professional manner, and everything was clearly explained from start to finish.
Their team is very serious, dedicated, and responsive. Whenever I had questions, they provided helpful and timely support, which made the whole process smooth and stress-free.
I highly recommend RouteNote to anyone looking for a trustworthy music distribution platform with a professional and committed team.

Reply from RouteNote
Tomorrow will be 17 days since I sent the track for review, and they still haven't approved it. They don't keep to their deadlines. I don't recommend this service. They don't even respond to Gmail. If the track is under moderation for 19 days, it will confirm the fact that this service is terrible. (P.S. I changed the distributor, and he has fast moderation, and he released my release yesterday, ahahahaha)

Reply from RouteNote
I've been waiting for a month to get my stuff approved. Nothing happens.
I wish that I read those reviews before I changed from D-kid.
Now I'm stuck in twilight zone where nothing are coming out and I can't cancel it and return to D-kid.
Big misstake and the timframe that RN says id pure bs. Such waste of time...
Update after response:
I've done that more than once. Probably same people who handle moderation that handles answering mail too since I have not got any sign of life. I'm not sure that this "company" is for real, if it ever was doing something in the past, it has now flatlined and needs to be buried. I believe that all positive reviews are made by trolls.

Reply from RouteNote
Very good experience with routnote.
The team is so kind 🤩

Reply from RouteNote
Routenote is the best music distro experience i have ever had, They are honest, reputable and pay on time every month, the customer service is immaculate.
The whole team are great, its like a family. 5 STARS all round! Highly Recommended!!!!!

Reply from RouteNote
Everything was solved quickly and I’m very happy with the result and the process :)

Reply from RouteNote
It may take quite a long time to send various matters, but when it's time to Routrnote support service, they do it excellently and quickly.👍🏻👍🏻👍🏻

Reply from RouteNote
Absolutely terrible, waited for over 30 BUSINESS DAYS, even though the support hub said 17-19 Days. Then they just delete the song, I am guessing they just have too many songs to review and are clearing the backlog by deleting, I can't even delete my account as it says there is money in there, how can there be when you didn't publish my song and just deleted it. Looking forward to the generic response from Alana saying check out the support hub for review times, you don't even read reviews properly. SCAM company, avoid at ALL costs.
EDIT: I went through CD Baby in the end and it was published within 24 hours, no issues, yes I paid, but Album now on Spotify / iTunes / YouTube / Amazon etc

Reply from RouteNote
It says: "The RouteNote moderation team are currently approving content within around 16-18 working days (Monday-Friday)"
This is false, and something they point to and update frequently.
But it's a lie.
Send your tracks to RouteNote if you want to have your music sat there, unlooked at, for months.
I sent my music back in mid-January, it's been MORE THAN 40 working days, with no updates.
That's TWICE how long they suggest it will take. I will not be contacting their support, as previous experience tells me that takes weeks to hear anything, and the only way to check is to continually log in to their platform rather than expecting emails.
So to confirm:
* The time they take to approve content is more than DOUBLE what they say
* They provide no updates or feedback
Send your music to RouteNote if you don't care about it actually getting released

Reply from RouteNote
I like Routenote because of free distribution. And it's easy to use. The support helped me. And everything was great.

Reply from RouteNote
Well It's a very nice one, I don't have money to distribute my own music. Routenote provides us plenty opportunity, and I'm really glad I found this. One of the best, when we need support they always provide sometimes response is late sometimes response is early because they have a lot of workload many people use this it's understandable but they always support.

Reply from RouteNote
Quick response time. And always able to help answer any of my questions.
Lastly, friendly customer service!
This is for all my experiences with them.

Reply from RouteNote
I don't know my album release will got pass or not I believe your teams.Take 5 star of rating and fighting ❤️

Reply from RouteNote
"RouteNote is a fantastic and highly reliable platform for independent artists. The best part about their service is their accuracy and execution. Whether it is distributing tracks to major platforms or handling profile updates, they do the job perfectly and correctly every single time. I completely trust their process.
The only reason I am giving 4 stars instead of 5 is the processing speed. The moderation time for approving releases and the wait time for support ticket replies are quite long. It requires a lot of patience from an artist's side.
If they can improve their speed and reduce the waiting period, this would easily be a 5-star service. Overall, it is a great platform to work with if you are not in a rush!"

Reply from RouteNote
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