RouteNoteReviews 

2,915
TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Evaluating 510 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the accuracy and execution of the service, finding it effective for distributing tracks and handling profile updates. Reviewers also highlight the helpfulness and professionalism of the support team, noting that they provide functional solutions and clear explanations. Some people are particularly satisfied with the support staff's kindness and ability to address issues without wasting time. However, some people were dissatisfied with the response time, as the processing time for the free tier has become slower, sometimes taking a month. Many customers report long moderation times for approving releases and extended wait times for support ticket replies, which can lead to missed release timings and frustration. Some reviewers also mentioned issues with the platform's login problems and a lack of clear, specific reasoning for rejections after long waiting periods.

What people talk about most

Response time

Customers had negative experiences with response times, frequently reporting unacceptable delays in music... See more

Service

Clients share ambiguous opinions on service, with many expressing extreme disappointment and frustration... See more

Customer service

People report ambiguous experiences with customer service, with some reviewers praising the support team for... See more

Staff

Reviewers mention ambiguous feedback about staff, with some customers praising the support team for being... See more

Website

Users describe ambiguous interactions with the website, with some praising it as a great distribution site... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have used RouteNote for many years. The processing time for the free tier has gradually become slower and slower over the years, sometimes it takes a month, but there are no other reliable free opti... See more

Company replied

Rated 4 out of 5 stars

"RouteNote is a fantastic and highly reliable platform for independent artists. The best part about their service is their accuracy and execution. Whether it is distributing tracks to major platfo... See more

Company replied

Rated 4 out of 5 stars

The service of the RouteNote's Support-Team is great and always they give us a functional solution. The only "problem" is the response time, but OK. Another issue is the platform's login problems. Νev... See more

Company replied

Rated 5 out of 5 stars

I just love their support, they address your issue on time without wasting time, they are the best very best and i almost went to sound on but those ones don't value nigerians like routenote does.... See more

Company replied


Company details

  1. Music Store
  2. Distribution Service
  3. Music Management and Promotion
  4. Music Publisher

Written by the company

Founded in the quiet countryside of Cornwall in 2007, RouteNote has now spent more than a decade building an amazing platform for artists to easily get their music heard worldwide. RouteNote is a digital music distribution platform for independent artists and labels to get their music online, for free!


Contact info

3.3

Average

TrustScore 3.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 98% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.3

All reviews

(2,915)

542 reviews in the last 12 months

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Rated 1 out of 5 stars

Terrible experience: 2 months of silence, then a final rejection with no real explanation

RouteNote gave me one of the worst experiences I have had with a music distribution platform.
I waited 2 months with no meaningful update on my release. After repeatedly contacting support, I finally received a generic response saying my music was not suitable for distribution. They gave no specific reason, only a list of possible issues, and then said the decision was final, could not be appealed, and that they would not accept future releases from my account.
That means they made me wait for months only to send a vague rejection and shut the door completely, without transparency or accountability.
This is not how artists should be treated. If there is a real problem, say what it is. If there is a policy issue, explain it clearly. If you are going to block someone’s account, at least provide evidence or a proper review process.
Instead, RouteNote handled this in the most impersonal and unhelpful way possible: long delays, poor communication, no clarity, and no chance to resolve anything.
Based on my experience, I cannot recommend this platform.

23 March 2026
Unprompted review
RouteNote logo

Reply from RouteNote

Hi,

Thanks for taking the time to leave this review.

Sadly, any final decisions made by our Moderation department are unable to be disputed as per the terms and conditions that are accepted upon a release being submitted for moderation.

Please see 4.2 on our Artist/ Label Agreement here:
https://www.routenote.com/rn/artistlabelagreement

- Alana

Rated 5 out of 5 stars

Professional Service and Reliable Team

I had a very positive experience with RouteNote while applying for YouTube OAC. The entire process was handled in a professional manner, and everything was clearly explained from start to finish.

Their team is very serious, dedicated, and responsive. Whenever I had questions, they provided helpful and timely support, which made the whole process smooth and stress-free.

I highly recommend RouteNote to anyone looking for a trustworthy music distribution platform with a professional and committed team.

23 March 2026
Unprompted review
RouteNote logo

Reply from RouteNote

Hi,

Thanks for taking the time to leave this review, we really appreciate it!

- Alana

Rated 1 out of 5 stars

long moderation

Tomorrow will be 17 days since I sent the track for review, and they still haven't approved it. They don't keep to their deadlines. I don't recommend this service. They don't even respond to Gmail. If the track is under moderation for 19 days, it will confirm the fact that this service is terrible. (P.S. I changed the distributor, and he has fast moderation, and he released my release yesterday, ahahahaha)

5 March 2026
Unprompted review
RouteNote logo

Reply from RouteNote

Hi,

Thanks for taking the time to leave this review, as discussed in the other reviews that we've responded to, please contact our team to discuss delays.

You can check out our up-to-date response times at this article:
https://support.routenote.com/kb-article/how-long-will-i-be-waiting-for-routenote-support-to-reply/

- Alana

Rated 1 out of 5 stars

scam company

19 March 2026
Unprompted review
RouteNote logo

Reply from RouteNote

Hi,

Thanks for taking the time to leave this review, I can confirm RouteNote is not a scam!

- Alana

Rated 2 out of 5 stars

I've been waiting for a month to get my…

I've been waiting for a month to get my stuff approved. Nothing happens.
I wish that I read those reviews before I changed from D-kid.
Now I'm stuck in twilight zone where nothing are coming out and I can't cancel it and return to D-kid.
Big misstake and the timframe that RN says id pure bs. Such waste of time...

Update after response:
I've done that more than once. Probably same people who handle moderation that handles answering mail too since I have not got any sign of life. I'm not sure that this "company" is for real, if it ever was doing something in the past, it has now flatlined and needs to be buried. I believe that all positive reviews are made by trolls.

20 March 2026
Unprompted review
RouteNote logo

Reply from RouteNote

Hi,

Thanks for taking the time to leave this review, if your release has been in review longer than the time we state please contact our support team!

- Alana

Rated 5 out of 5 stars

Very good experience with routnote.

Very good experience with routnote.
The team is so kind 🤩

19 March 2026
Unprompted review
RouteNote logo

Reply from RouteNote

Hi Ali,

Thanks so much for your kind words. We’re really glad you’ve had a great experience with RouteNote and our team. If you ever need anything, we’re always here to help.

- Alana

Rated 5 out of 5 stars

Routenote is the best music distro…

Routenote is the best music distro experience i have ever had, They are honest, reputable and pay on time every month, the customer service is immaculate.
The whole team are great, its like a family. 5 STARS all round! Highly Recommended!!!!!

19 March 2026
Unprompted review
RouteNote logo

Reply from RouteNote

Hi Jethro,

Thank you for the great feedback. We’re really pleased to hear you’ve had such a positive experience with RouteNote, from payments to support. We appreciate the recommendation.

- Alana

Rated 5 out of 5 stars

It may take quite a long time to send…

It may take quite a long time to send various matters, but when it's time to Routrnote support service, they do it excellently and quickly.👍🏻👍🏻👍🏻

19 March 2026
Unprompted review
RouteNote logo

Reply from RouteNote

Hey,

Thank you for your feedback. We appreciate your patience, and I’m glad our support team was able to assist you when needed.

- Alana

Rated 1 out of 5 stars

Absolutely terrible

Absolutely terrible, waited for over 30 BUSINESS DAYS, even though the support hub said 17-19 Days. Then they just delete the song, I am guessing they just have too many songs to review and are clearing the backlog by deleting, I can't even delete my account as it says there is money in there, how can there be when you didn't publish my song and just deleted it. Looking forward to the generic response from Alana saying check out the support hub for review times, you don't even read reviews properly. SCAM company, avoid at ALL costs.

EDIT: I went through CD Baby in the end and it was published within 24 hours, no issues, yes I paid, but Album now on Spotify / iTunes / YouTube / Amazon etc

19 March 2026
Unprompted review
RouteNote logo

Reply from RouteNote

Hi Neil,

Thanks for taking the time to leave this review, sorry to hear about the delay which resulted in the disapproval of your release.

RouteNote reserves the right to disapprove or remove any content for distribution at our discretion, should we feel that it falls into one or more of the following categories:
* Content that is likely to fail our partner stores' requirements for appropriate content/ subject matter.
* Content where we cannot be certain about a user's rights for commercial distribution.
* Content that our partner stores may consider to be high risk for fraudulent streaming.
* Content that our partner stores may consider to have been uploaded for the purposes of spam/advertising.
* Content that our partner stores may class as generic.
To avoid artificial streaming patterns being detected and circumvented, our Moderation department may refrain from providing further details regarding the disapproval of your release.

Sadly, any final decisions made by our Moderation department are unable to be disputed as per the terms and conditions that are accepted upon a release being submitted for moderation.

Please see 4.2 on our Artist/ Label Agreement here:
https://www.routenote.com/rn/artistlabelagreement

We understand this may be disappointing or frustrating, and we’re sorry for any inconvenience this causes.

Thank you for your understanding.

- Alana

Rated 1 out of 5 stars

Slower than moss

It says: "The RouteNote moderation team are currently approving content within around 16-18 working days (Monday-Friday)"

This is false, and something they point to and update frequently.

But it's a lie.

Send your tracks to RouteNote if you want to have your music sat there, unlooked at, for months.

I sent my music back in mid-January, it's been MORE THAN 40 working days, with no updates.

That's TWICE how long they suggest it will take. I will not be contacting their support, as previous experience tells me that takes weeks to hear anything, and the only way to check is to continually log in to their platform rather than expecting emails.

So to confirm:
* The time they take to approve content is more than DOUBLE what they say
* They provide no updates or feedback

Send your music to RouteNote if you don't care about it actually getting released

19 March 2026
Unprompted review
RouteNote logo

Reply from RouteNote

Hey,

Thanks for taking the time to review this release, for our team to investigate the longer than usual delay, you will need to reach out to us so that we can investigate in detail.

You can check out our up-to-date response times at this article:
https://support.routenote.com/kb-article/how-long-will-i-be-waiting-for-routenote-support-to-reply/

- Alana

Rated 5 out of 5 stars

I like Routenote

I like Routenote because of free distribution. And it's easy to use. The support helped me. And everything was great.

18 March 2026
Unprompted review
RouteNote logo

Reply from RouteNote

Hi,

Thanks for your review. We’re glad you’re enjoying the platform and that our support team could help.

- Alana

Rated 5 out of 5 stars

good work but distibution slow

17 March 2026
Unprompted review
RouteNote logo

Reply from RouteNote

Hey,

Thanks for your feedback. We appreciate your support and understand your concerns around slower distribution times. We’re always working to improve this.

- Alana

Rated 5 out of 5 stars

Well It's a very nice one

Well It's a very nice one, I don't have money to distribute my own music. Routenote provides us plenty opportunity, and I'm really glad I found this. One of the best, when we need support they always provide sometimes response is late sometimes response is early because they have a lot of workload many people use this it's understandable but they always support.

17 March 2026
Unprompted review
RouteNote logo

Reply from RouteNote

Hey,

Thank you for your review. We’re glad you’re enjoying the service and appreciate your understanding around response times during busy periods.

- Alana

Rated 4 out of 5 stars

very good but too slow

2 March 2026
Unprompted review
RouteNote logo

Reply from RouteNote

Hi,

Thanks for your feedback. We’re glad you’ve had a positive experience overall and appreciate your patience regarding distribution times.

- Alana

Rated 5 out of 5 stars

Quick response time

Quick response time. And always able to help answer any of my questions.
Lastly, friendly customer service!
This is for all my experiences with them.

16 March 2026
Unprompted review
RouteNote logo

Reply from RouteNote

Hey,

Thank you for your review. We’re pleased to hear you’ve had consistent, helpful support from the team.

- Alana

Rated 5 out of 5 stars

Fast respon

16 March 2026
Unprompted review
RouteNote logo

Reply from RouteNote

Hey,

Thanks for this review, we really appreciate this!

- Alana

Rated 5 out of 5 stars

I don't know my album release will got…

I don't know my album release will got pass or not I believe your teams.Take 5 star of rating and fighting ❤️

14 March 2026
Unprompted review
RouteNote logo

Reply from RouteNote

Hey,

Thanks for your review and your support. We appreciate the encouragement and hope your release goes smoothly.

- Alana

Rated 4 out of 5 stars

Reliable and perfect service, but moderation takes time!

"RouteNote is a fantastic and highly reliable platform for independent artists. The best part about their service is their accuracy and execution. Whether it is distributing tracks to major platforms or handling profile updates, they do the job perfectly and correctly every single time. I completely trust their process.

The only reason I am giving 4 stars instead of 5 is the processing speed. The moderation time for approving releases and the wait time for support ticket replies are quite long. It requires a lot of patience from an artist's side.

If they can improve their speed and reduce the waiting period, this would easily be a 5-star service. Overall, it is a great platform to work with if you are not in a rush!"

12 March 2026
Unprompted review
RouteNote logo

Reply from RouteNote

Hi,

Thanks very much for this kind review! We really appreciate it and we hope to improve our response times soon!

- Alana

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